Heat Engineering installed a Carrier furnace & air conditioner at our home in June 2010. Last week (Nov. 2015) the furnace was not operating correctly. We contacted Heat Engineering to come to our home to determine the reason(s). The service technician arrived Saturday morning at 10:30 and departed 12:00 noon (1 hour and 30 minutes on site). The technician advised us the heat exchangers were cracked and needed to be replaced. We were billed $124 for diagnostic service and $297 for labor. Total $421 - to be told our heat exchangers needed to be replaced - that is all that was done. When I spoke to the service manager on Monday morning to question the charges he told me to tear up the invoice and find someone else to do the work. How can they charge almost $500 - do no work, then tell me to tear up the bill and turn me away to service a furnace they sold me and installed only 5 years ago. By the way I called Carrier and was told the heat exchangers have a lifetime warranty for parts and the secondary exchanger has a lifetime warranty for labor. Something isn't right when the company that sold and installed the furnace isn't willing to do the repairs, which are apparently under warranty. Does Heat Engineering make it a practice of ripping people off like this?
Heat Engineering installed a Carrier furnace & air conditioner at our home in June 2010. Last week (Nov. 2015) the furnace was not operating correctly. We contacted Heat Engineering to come to our home to determine the reason(s). The service technician arrived Saturday morning at 10:30 and departed 12:00 noon (1 hour and 30 minutes on site). The technician advised us the heat exchangers were cracked and needed to be replaced. We were billed $124 for diagnostic service and $297 for labor. Total $421 - to be told our heat exchangers needed to be replaced - that is all that was done. When I spoke to the service manager on Monday morning to question the charges he told me to tear up the invoice and find someone else to do the work. How can they charge almost $500 - do no work, then tell me to tear up the bill and turn me away to service a furnace they sold me and installed only 5 years ago. By the way I called Carrier and was told the heat exchangers have a lifetime warranty for parts and the secondary exchanger has a lifetime warranty for labor. Something isn't right when the company that sold and installed the furnace isn't willing to do the repairs, which are apparently under warranty. Does Heat Engineering make it a practice of ripping people off like this?