To Whom It May Concern: We are in receipt of your letter dated November 13, regarding a complaint from a previous tenant regarding the disposition of her security depositThe tenant contacted our office on November 13, in regards to her refund checkShe was told that the check had been mailed out along with a statement of her Security DepositShe had stated that she did not received it on that dateA copy of her account statement was then sent to her via emailShe was advised at that time, if she was going to dispute the charges on her security deposit, she would need to do so in writingAlso, on that date, she was emailed a Security Deposit Dispute FormShe immediately filled out this form and returned it back to our officeOur Broker spoke with [redacted] on Friday, November , and scheduled an appointment with her for Tuesday, November 17, at p.mto meet and discuss her concerns and share photos [redacted] notified our Broker on November 16, that she has decided to cancel her appointment and refused to rescheduleToday, we were able to meet with the owner of the property to discuss her disputeThe owner has agreed to make some adjustments to her security depositWe have attached a copy of the correspondence that was mailed to her todayWe are currently awaiting her responseWe thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our officeSincerely, Rebecca G [redacted] Owner/Broker
To Whom It May Concern: We are in receipt of your letter dated November 13, regarding a complaint from a previous tenant regarding the disposition of her security depositThe tenant contacted our office on November 13, in regards to her refund checkShe was told that the check had been mailed out along with a statement of her Security DepositShe had stated that she did not received it on that dateA copy of her account statement was then sent to her via emailShe was advised at that time, if she was going to dispute the charges on her security deposit, she would need to do so in writingAlso, on that date, she was emailed a Security Deposit Dispute FormShe immediately filled out this form and returned it back to our officeOur Broker spoke with [redacted] on Friday, November , and scheduled an appointment with her for Tuesday, November 17, at p.mto meet and discuss her concerns and share photos [redacted] notified our Broker on November 16, that she has decided to cancel her appointment and refused to rescheduleToday, we were able to meet with the owner of the property to discuss her disputeThe owner has agreed to make some adjustments to her security depositWe have attached a copy of the correspondence that was mailed to her todayWe are currently awaiting her responseWe thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our officeSincerely, Rebecca G [redacted] Owner/Broker
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