The Procter & Gamble Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company stated that they will follow up with me in 2-weeks by email and postal mail to let me know about my refund When I receive that response I will notify your office with a response Regards, [redacted]

Please know we value your loyalty to Swiffer WetJet We are very sorry to hear of your experience and regret your disappointment with the service you received when you contacted us Feedback from thoughtful consumers like you is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company We’d like to assure you Swiffer WetJet has been thoroughly evaluated to ensure it is safe to use as directedWe appreciate the time you took to provide the items we requested to help us understand the problem you reported and thank you for your patience while our Quality Assurance Team evaluated the WetJet device, remaining cleaning solution and the photos you sentIt typically takes 6-weeks for the evaluation of a claim and we hope you’ll accept our sincere apology for the delay in processing yours On October 20, a letter was sent in response to your claim and you can expect to receive it within the next few weeksIf you have any questions, you can reach us by calling [redacted] We value your loyalty to Swiffer and appreciate the opportunity to address your concernsThank you again for your patience while a thorough evaluation of your claim was completed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Please know we’re sorry to hear of the experience you reported while using Herbal Essences Set Me Up Mousse We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health & Safety Team We also want to assure you that we care deeply about the safety of our products and the people who use themWe meet or exceed all applicable regulatory standards to ensure our products are safe and effectiveEach product must pass a thorough safety evaluation before it is made available to consumersAdditionally, we continue to monitor the safety of our products after they are marketed We’re always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we canTo help us gain a better understanding, our Health & Safety Team is following up by postal mailPlease complete the questionnaire enclosed with their letter dated March 9, and return it to us in the postage-paid mailing envelope providedIf you are requesting reimbursement of out of pocket medical expenses, please include any other requested materials when you return the completed questionnaireWe ask that you allow weeks for review of a request for reimbursement of out of pocket medical expenses once we receive the information our Health & Safety Team has asked you to provide Within the next 2-weeks, you will also receive a prepaid debit card to refund your purchase If you have any questions, please let us knowYou can reach us by calling [redacted] and leaving a message with your complete name, telephone number and the best time to contact you Again, we are sorry to hear of your experience and we appreciate your efforts to get in touch

We are very sorry to hear of your experience with Febreze Car Vent Clip and regret your disappointment with the service you received when you contacted us about your claimFeedback from thoughtful consumers like you helps us maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company We’d like to assure you all Febreze products have been evaluated to be safe when used as directed and we have many checks along our manufacturing lines to ensure their qualityWe appreciate the time you took to let us know about your experience with our product and the materials you provided to help us understand the problem you reported It typically takes 6-weeks for the evaluation of a claim and we hope you’ll accept our sincere apology for the delay in processing yoursOn October 7, we received the product you returned and sent it to our Quality Assurance Team for evaluationA letter was sent on December in response to your claim and you can expect to receive it within the next few weeksIf you have any questions, please let us know You can reach us by calling [redacted] Your satisfaction means a great deal to us and we appreciate the opportunity you provided for us to address this matterWe value your loyalty to Febreze products and thank you for your patience while a thorough evaluation of your claim was completed

Thank you for your recent purchase of [redacted] cologne We’re delighted you enjoyed the fragrance of the first bottle and wish you were equally pleased with the second We are sorry to hear of the unusual scent you reported and appreciate your efforts to bring this to our attentionPlease be assured your comments have been shared with the appropriate people in our company We also want to assure you that our goal is to manufacture high quality products that consistently delight our consumers and we have many checkpoints along to help make sure you receive products that meet our high standardsYour satisfaction is important to us, so we’re following up separately by email and postal mail on your request for a replacement Please allow 2-weeks for our letter to arrive If you have additional questions, you can reach us by replying to our email or by calling [redacted] and leaving a message We value your loyalty to P&G products and appreciate the opportunity to be of assistance to you

Thank you for your recent purchase of an Oral-B Power Toothbrush! We’re sorry to hear of the problem you experienced with our offer to receive a coupon for replacement brush heads when you register your toothbrush on linePlease know we understand your frustration and appreciate your efforts to bring this to our attentionFeedback from loyal consumers like you is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company Your satisfaction is important to us, so we'd like to helpWe’re sending coupons via postal mail to the address you provided and you can expect to receive them within 2-weeksIf you have any questions, you can reach us by replying to the email we sent directly to you Or if you prefer, you can get in touch by calling ###-###-#### and leaving a message We value your loyalty to P&G products and welcome the opportunity to be of assistance to you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint My rechargeable [redacted] shaver works only while plugged inAll it needs to restore its rechargeable function is a replacement batteryFor your reference, details of the offer I reviewed appear below.As a pilot who is based in different countries in different continents my wife and I expect world-wide warranty and after-sales support which is also long lasting regarding spare partsWe try to obtain products from companies able to give thisWe particularly try to obtain durable and reliable products with long lives and expect spare parts to be available long into the future [redacted] used to supply both while under previous German controlSince being taken over by [redacted] /P&G it seems that [redacted] has deteriorated to the planned obsolescence, throw-away, anti-environment attitude that ruined the American motor industryJust as our last three vehicles have been made in Japan, it seems that when I need a replacement shaver it will also be from the orientThe [redacted] still functions as a bato my other shaver but cannot be first choice for travel because it is no longer rechargeable.Note that it was used daily from new and only in late did the charge capacity start decreasingThis became useless late last year and I have been trying to obtain a spare battery sinceThis would have been the first replacement battery so I do not complain about the battery lifeThe first time a battery needs replacement after regular use from new (its life) should not result in the maker being unable to supply a replacement part! I would expect to hear this at about the fourth or fifth time the battery needed replacement.P&G/ [redacted] /Braun needs to revise its policies to include adequate after-sales supportIt also needs to include a proper email address on its website so that customers may contact it by emailNote that a so-called email form is not an acceptable substitute for a proper email address.I have had to accept that P&G does not provide adequate after-sales support and will make other arrangements Regards, [redacted] ***

Thank you for your recent purchase of an Oral-B Deep Sweep toothbrush We’re sorry the Oral-B replacement brush head coupon inside the package was for an expired offer We appreciate your efforts to bring this to our attention and have shared your comments with the appropriate people in our company Your satisfaction is important to us, so we’re following up by postal mail with current couponsPlease allow 2-weeks for delivery by postal mailIf you have any questions, you can reach us by calling [redacted] and leaving a message We appreciate your interest in our products and welcome the opportunity to address your concerns

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me It should be noted that, throughout the conversation I had with the customer care representative, she repeatedly stated that there is a disclaimer that pops up that explains the 2-day shipping process when it is selectedI disputed this, then went back and took screen shots of the process, proving my argumentI am merely suggesting that The Art of Shaving either train the reps differently or actually provide a pop up that explains this process because it was not present Thank you for your professionalism is dealing with my complaint Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have sent it to Health & Safety for review of the complaint and request for refundI should be receiving a letter with a questionnaire within 6-weeks Regards, [redacted] ***

Thank you for your interest in [redacted] Please know we are sorry to hear of your experience when using our products and we regret your disappointment with the service you received when you contacted us for assistance We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with the appropriate people in our company We also want to assure you that we care deeply about the safety of our products and the people who use themWe meet or exceed all applicable regulatory standards to ensure our products are safe and effectiveEach product must pass a thorough safety evaluation before it is made available to consumersAdditionally, we continue to monitor the safety of our products after they are marketed We’re always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we canOn April 9, we followed up by postal mail with a letter that includes a questionnaire and an addressed, postage-paid mailing envelope We hope you will take a moment to complete the questionnaire and return it to help us better understand your experience with [redacted] products In a separate mailing, we're sending a prepaid debit card to refund your purchase Please allow 2-weeks for delivery of the card If you have any questions, please let us knowYou can reach us by calling ###-###-#### and leaving a detailed message with your complete name, telephone number and the best time to contact you Again, we are sorry to hear of your experience and we appreciate the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.NO ONE IS ASKING FOR A REFUND The tissues cost close to $ [redacted] each and they offered to send $ [redacted] coupons That is unacceptable Willing to accept replacement coupons, not cash money [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Thank you for your loyalty to [redacted] through the years Please know we’re sorry to hear of the problem you experienced when you tried to purchase replacement foil heads for your [redacted] *** Universal Shaver through [redacted] Since this website is not a Procter & Gamble site, we suggest you continue to work directly with [redacted] for answers to your questions about the check that you mailed to themWe’re also sorry to learn your [redacted] *** shaver isn’t holding a charge We appreciate your efforts to bring this to our attention and we've shared your report with the appropriate people in our company Your satisfaction is very important to us and we certainly want to help As a gesture of goodwill, we’re sending a complimentary replacement foil so you can use your [redacted] *** Universal shaver when you send your [redacted] *** for repairPlease allow 2-weeks for delivery In the meantime, we’ve followed up separately by email to provide contact information for an authorized service center in [redacted] and instructions for mailing your shaver for repair Before sending your shaver, we recommend you call the service center first to discuss your repair issue You can also inquire about ordering additional foil heads and the types of payment methods they accept If you have any questions, you can reach us by replying to the email we sent directly to you or by calling [redacted] and leaving a messageWe value your loyalty and welcome the opportunity to be of assistance to you

Linda indicated she spoke to the customer He hasn't faxed a copy of the receipt as requested Regardless, they are agreeing, as goodwill, to provide him with a $pre-paid debit card, which should arrive in 2-weeks

Thank you for your interest in [redacted] We’re sorry you weren’t pleased with your purchase of our hair care products and we appreciate the additional opportunity to address your concerns We received the products you returned; however, we did not receive a copy of the receiptWe regret any confusion and appreciate the [redacted] .com order number you provided so we could look into this for you Your purchase has been verified and an additional prepaid debit card in the amount of $has been sent to provide a full refund Look for the card to arrive via postal mail within the next 2-weeks Please accept our apologies for any inconvenience this may have caused you If you have any additional questions, you can reach us by calling ###-###-#### and leaving a message with your complete name, telephone number and the best time to contact youThank you for getting in touch

Thank you for your purchase of an Oral-B rechargeable toothbrush from the eStore in August and replacement brush heads in May We’re very sorry to hear of your recent experience We appreciate the time you’ve taken to bring this to our attention and the additional opportunity to address your concerns Please be assured we care about the safety of our products and the people who use them We meet or exceed all applicable regulatory standards to ensure that our products are safe and effective when used according to directions Each product must pass a thorough safety evaluation before it is made available to consumers Additionally, we continue to monitor the safety of our products after they are marketed We’re concerned to hear your report and want to assure you that we’ve shared your comments with the appropriate people in our companyOn January 16, we sent a questionnaire on behalf of our Health & Safety Team to help us gain a better understanding of your experience If you haven’t already done so, we hope you’ll take time to complete the questionnaire and return it in the envelope provided along with any requested materials In your initial email, you didn't request a refund for your toothbrush so we weren't expecting to receive it Since it wasn’t enclosed with the brush heads that you returned to our Quality Assurance Team, we appreciate the time you’ve taken to let us know you mailed your toothbrush separately to an address in [redacted] M, TNBased on the documents you provided, it appears you used a return label that may have been included with the order you placed with eStore Retail Services on August 30, It is important to know your purchase does not qualify for an eStore refund as it is past the day window for returning an item and the address on the label is no longer affiliated with P&G We are checking to see if we can obtain information on the package In the meantime, a prepaid debit card in the amount of $was requested to refund the brush heads that you mailed to us Please allow 2-weeks for delivery by postal mail Again, we are sorry you had this experience and we will be in touch when we have additional information to share

Please know we’re sorry to hear of the problem you reported when you used Gain Flings to wash your clothing and we appreciate the time you took to let us know of your experience We understand you’re upset that your prepaid debit card was suspended and we appreciate the opportunity to address your concerns After the card was sent, we detected a previous request for payment from your household on October 10, Since we sent a prepaid debit card in response to the report received on October 10, the card which was requested on October was suspendedA letter was sent on October with an address you can use to submit a claim for further consideration of your request We’d like to assure you Gain Flings was extensively tested before it went to market, and what you described is not something we want you to experienceWe know the proper use of Gain Flings plays a part in ensuring the detergent packet dissolves properly and prevents fabric stainingThe most common contributors to the development of a blue, purple or pink colored stain on fabrics is not placing the packet into the washing machine drum before adding the clothes and/or overstuffing the machine with laundryThis is important to ensure the machine has enough space to provide the agitation needed for the best clean and to maximize contact with 'free water' in the machineThis enables it to dissolve and distribute the cleaning agents throughout the washWhile we cannot speak for every washing situation, we expect any unintended fabric staining from the detergent packets should be treatableOften, it is sufficient to wash the stained item again via another wash load using either a Gain Flings detergent packet or a liquid laundry detergent If that doesn't work, please follow these steps: Rinse the stain under hot water to remove as much as possible Gently wring the excess water from the item, and lay it out flat Apply household rubbing alcohol to the stain, making sure it covers the entire stain(Test on similar fabric or on an inside fold first.) Let the stain soak for at least minutes – the longer the better Using warm or hot water, rinse the fabricThis should remove the stain If the stain has not been completely removed, repeat the steps above Please know we take all complaints from our consumers seriously If you’re unable to remove the spots using these tips, you can submit a claim to usMail the Gain Flings product and your garments to the following address: [redacted] Be sure to include the following case number when submitting your claim: [redacted] We cannot assume responsibility for items that are lost in the mail, so we recommend you use a method that offers a tracking number If you have additional questions or concerns, you can reach us by calling ###-###-#### and leaving a messageWe appreciate your interest in Gain and welcome the opportunity to address your concerns

Thank you for letting us know that while your [redacted] shaver will not hold a charge, it still works on the mains Please know that we share your disappointment with the news that you received when you contacted the Service Center and appreciate your patience while we looked into this for you The reason we recommended you call the authorized service center to discuss your repair issue before mailing your shaver to them, was to allow the technicians the opportunity to assess the situation and determine if parts were available for repair Based on the model number, it appears your shaver is at least years old and was not sold in Canada or the US Since the model you own is not a North America shaver model, it’s possible the Service Center was not able to identify the part needed at the time of your inquiryAfter further research, we identified that the part your shaver needed was also used in another North American model; however, after testing the current inventory (which was last produced in 2011), we determined that the batteries have reached the end of their lifespan Regretfully, the part needed for your shaver is no longer manufactured and we are unable to provide the assistance you need with your [redacted] *** We value your loyalty to [redacted] through the years We are sorry the part is not available and appreciate your understanding