The Towel Depot, Inc.

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*** Hello,We've shipped the package twice first we've shipped next day air, and then we've shipped another batch of towels, We've no problem in crediting back we just need the towels shipped back.Thanks --*** ** *** | Director Operations(P) ###-###-#### | (F) ###-###-####Hollenbeck Street, Rochester, NY

Hello, we are checking and will update this shortly

Little confuse now, as you just called and spoke to our customer service rep, regarding this so I am not sure why you are saying that no one is answering your calls, You've called our office and you've contacted Revdex.com, so where do you want me to respond here or at our customer service

We've double checked with our bank and it was indeed refundedBut I've once again submitted the request please allow another 24-48hrs but It was done from our endThere is nothing more I can do at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
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Good morningJust letting you know that there is still no creditThis company is hopefully going to have some repercussions due this behavior and how they are treating customers even when the Revdex.com is involvedThey’ve had all the towels back for almost weeks now. Thank you,*** *** *** *** ***
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Hello *** I checked my account this morning and still no refundThis is the high school water polo booster’s checking accountI was afraid this would happen if I sent the towels back with no assurance I’d get the refundI’ve attached photos here from the Chase account that clearly show we paid $back on 10/30. They received the towels on 1/9/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will wait until the 13th and print out a screenshot of my bank statement and/or the search function for transactions by company where it will list only the payment in marchI understand it shows on their end it went throughHowever, I find odd I was told about ""paperwork from the financial department" they would email me for me to show my bankI guess that doesn't exist.Regards, *** ***

Thank you for contacting usCustomer didn't want the color they have received and wanted to return the shipmentWe have already accepted that and have offered a full refundCustomer hasn't sent the merchandise backThis issue has been resolved from our side since same day customer has contacted us

Apologize for the delayrefund has been issued todayplease allow business hours

As per your conversation with customer service yesterdayWe stand by our company policy if there is anything else we can do to assist please do let us know Thank you

We do receive a lot of calls every day and everything is working just fine, If you are calling on a Saturday there is no one here to answer your calls, Now going back to your order.You've ordered towels and we are not able and then you've start emailing that you need them right away
for expedited shipment UPS Offer 2nd Day air and Day Air as the package you ordered was free shipping, We ship that using UPS Ground which take 4-business days.You've called yesterday and mentioned that you are filing a charge back and cancel this order so we've already refunded you 100% Thanks

I received the...

towels with no explanation, unfortunately I had already reversed the charges with my bank. Once I contacted you they would not speak with me unless I removed my complaint which I refused. They originally double billed my cc, $398, which should have been $199. I have never received the refund, but now I have been temporarily credited $398. So I will have to wait and see how the bank handles it. Thank you so much for your assistance![redacted]

Please let us know, If you've a different address we've no problem re-shipping the goods as we've already shipped it twice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I haven't used any, I just didn't recall how many I ordered so all 72 will be sent back unused. I had to order some from a different company after this order and that one was 55  pieces.  Once I get the labels which were not sent before, I will send them back and await the refund. If I don't get the refund once I send them back, what do I do? When can I expect the shipping labels be emailed to me? 
Regards,
[redacted]

Hello As per your conversation with MR. [redacted] Refund will be initiated upon receiving the goods back from you.Thank you

Our policy is that order disputes need to be brought to our attention within 48 hours. This consumer didn't contact us until 22 days later. We can be lenient to a degree, but this is excessive.- Notification of freight claims must be made with two (2) business days after receipt of shipment. -...

 taken from company website.

Hello,Your credit card was refunded that same day please check with your bank.

Revdex.com:
This is a lie!! No refund has been made on my credit card.  I can forward you my last 3 statements if you like.  I will...

continue to post negative reviews and complaints about this business, I can't believe how terrible they are. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Customer contacted us this morning asking for a full refund, Full refund is process and it will take 48-72hrs for customer to ge the funds back.