Initial Business Response / [redacted] (1000, 5, 2016/08/31) */ The original complaint filed by this customer was due to the fact they didn't agree with the charges towards their security deposit on their account after they had moved out of one of our apartmentsThey submitted the necessary paperwork to dispute the charges and those charges were deemed necessary so they remained after our review panel reviewed the dispute and inspections formsAfter further conversations with the guarantor for this unit, we decided to go above and beyond for this customer and we waived some of the charges against this customer and we agreed to settle with returning a portion of the funds that were charged against the security deposit on this unitA follow up letter of what was agreed upon has been sent to the customer for them to sign off so that we can issue them their refund check Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/08/31) */
The original complaint filed by this customer was due to the fact they didn't agree with the charges towards their security deposit on their account after they had moved out of one of our apartments. They submitted the necessary paperwork to...
dispute the charges and those charges were deemed necessary so they remained after our review panel reviewed the dispute and inspections forms. After further conversations with the guarantor for this unit, we decided to go above and beyond for this customer and we waived some of the charges against this customer and we agreed to settle with returning a portion of the funds that were charged against the security deposit on this unit. A follow up letter of what was agreed upon has been sent to the customer for them to sign off so that we can issue them their refund check.
Initial Consumer Rebuttal /* (2000, 7, 2016/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/08/31) */ The original complaint filed by this customer was due to the fact they didn't agree with the charges towards their security deposit on their account after they had moved out of one of our apartmentsThey submitted the necessary paperwork to dispute the charges and those charges were deemed necessary so they remained after our review panel reviewed the dispute and inspections formsAfter further conversations with the guarantor for this unit, we decided to go above and beyond for this customer and we waived some of the charges against this customer and we agreed to settle with returning a portion of the funds that were charged against the security deposit on this unitA follow up letter of what was agreed upon has been sent to the customer for them to sign off so that we can issue them their refund check Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/08/31) */
The original complaint filed by this customer was due to the fact they didn't agree with the charges towards their security deposit on their account after they had moved out of one of our apartments. They submitted the necessary paperwork to...
dispute the charges and those charges were deemed necessary so they remained after our review panel reviewed the dispute and inspections forms. After further conversations with the guarantor for this unit, we decided to go above and beyond for this customer and we waived some of the charges against this customer and we agreed to settle with returning a portion of the funds that were charged against the security deposit on this unit. A follow up letter of what was agreed upon has been sent to the customer for them to sign off so that we can issue them their refund check.
Initial Consumer Rebuttal /* (2000, 7, 2016/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)