The Yetee

they are handling eiyudens kickstarter, and conviently lost many peoples backer information even though its clear as day on kickstarter, they refuse to respond to e-mails and what company in 2023 has no live chat or a PHONE NUMBER TO CALL. STAY FAR AWAY FROM THEM

This is a Review in response to the Yetees handling of the Wonder 101 Kickstarter campaign.

Tldr: Atrocious company with no customer service that is willing to lie, cheat and gaslight its customers to save its self a little money.

This is a company that knowing sent out items that had entirely undisclosed import fees, then blamed the customers that purchased the items for them not telling us about the import duty despite the rules of Kickstarter expressly requiring it, They also sent the item with an invoice that was higher than the actual cost of the item increasing the already undisclosed import fees they lied to us about.

The product its self was not actually as advertised missing the promised "backer exclusive box art" instead we got a sleeve with a picture glued on the front that was not even straight or central.

There customer support has been non existent during all of this.

Utterly atrocious company.

Initial Business Response / [redacted] (1000, 5, 2014/08/11) */ The customer placed an order June 2nd, her Pre-order shirt was shipped on July 8thThe customer emailed us July 16th, that the post office tracking has not been updated, we replied that we will get another shirt shipped out, it had gotten lost in the mailThe second t-shirt was shipped on July 25th, and the post office tracking says the shirt was delivered on July 29th and she has received her orderThe customers resolution has been resolved like she had asked and I have responded to all of her emails to work together to get her the t-shirt that she had ordered Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent me the wrong color shirt and the only way I can get the right one was to pay to ship it backThe shirt they sent me also had a big stain on it; I did wash it and the stain is still thereI'm not expecting anything now, I'm done with this joke of a companyI know I will never get the shirt I want now, so I will not order from them again Final Business Response / [redacted] (4000, 12, 2014/08/18) */ The original complaint by the customer is that she never received her shirtIn her most recent discussion is that she had in fact received her order

I ordered a t-shirt that was stated available and in stockAfter waiting business days, I was told by their customer service that this is a special order item and may take "monger"I wanted more details on delivery date, and I was rudely told the website stated these conditions (which it did not) After days, I still did not receive any update or shipping confirmation for my itemThis is a Holiday "ugly" sweater, so it is time sensitiveAt this point, I was not confident the sweater will arrive in time for the holidays to be wornI requested a refund and they were quick to issue it At no point during these email exchanges did I receive an apology, I was being told inaccurate information and I don't think I should be charged in full for payment for an item that is not even in stockIf the item is back ordered, it should have been stated so

Initial Business Response /* (1000, 6, 2015/09/11) */
Your order included a special charity event shirt that was noted when placing your order.All special events do not ship in 5-10 business days. Our website says that our daily shirts will ship in that time frame and the charity event is not a...

daily shirt. It was noted in the shirt description of each charity shirt, it was noted on the website and a mass email was sent to all customers who ordered a charity shirt saying that orders will be shipped out at the end of August. We make several notes indicating when the order will ship so that all of our customers will see the information. Your order was shipped and tracking says your order was delivered on August 28th, in the correct time frame. Sorry that you missed all the notes indicating when your order was shipped. We were also back and forth in email trying to explain the process to you and have explained why you order could not be split up, so I'm unsure why you think you were ignored, we have been back and forth numerous times. We have handled the issues in a timely professional manner and have always gotten back to the customer and we have apologized numerous to her.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your passive aggressive response is amusing but inaccurate. Not a single one of your emails stated WHY my order could not be shipped aside from "you had so many orders you couldn't FIND it" which is, quite frankly, a half-assed excuse for a reason and we both know it. I even stated in the email BEFORE you began ignoring me, that if I could be provided with a rationale as to why my order could not possibly be found as orders should be, you know, placed in an order, I could understand and accept that. None was given, and that email was ignored. I also stated in that email if you could not provide that information I apologize for the hassle but please forward me to someone who can, which was also a request that went unanswered. "Sorry that you missed all the notes"? As I pointed out in my emails, the "note" you forwarded me to as the note I should have seen was on the contact page, a page that no user would think to go to when in the process of looking at an item and checking out. To which there again was no retort, because that's a fair assessment and we both know it. I asked numerous times for you to remove the shirt from my order and just ship the non-charity shirts - I even stated I didn't need the money refunded, I just needed the shirts shipped with or without the charity shirt. I don't understand how it is so hard to comprehend that your response was insufficient and blatantly unhelpful when I asked numerous times for more information to clarify how my request to remove the shirt or find my order was so unfathomably impossible, and quite frankly the passive aggressive overtones are in poor taste for a company customer service center. You did not handle this in a professional manner and anyone who would have this situation explained to them knows it - own up to it. And no, you have not apologized for the unhelpful, unprofessional manner in which this was conducted, and it is evident you don't feel remorseful given the undertones in this message. I am NOT the type who enjoys escalating matters - the fact that I took up a Revdex.com complaint based on how enraged and unheard my treatment with your company and this issue was is testament to anyone who knows me that things were handled extremely poorly here. I'm sorry that you feel that things were handled properly by procedure on your end - but as for the customer side of the coin, well, I would readily beg to differ.

Initial Business Response /* (1000, 6, 2015/09/11) */
Your order included a special charity event shirt that was noted when placing your order.All special events do not ship in 5-10 business days. Our website says that our daily shirts will ship in that time frame and the charity event is...

not a daily shirt. It was noted in the shirt description of each charity shirt, it was noted on the website and a mass email was sent to all customers who ordered a charity shirt saying that orders will be shipped out at the end of August. We make several notes indicating when the order will ship so that all of our customers will see the information. Your order was shipped and tracking says your order was delivered on August 28th, in the correct time frame. Sorry that you missed all the notes indicating when your order was shipped. We were also back and forth in email trying to explain the process to you and have explained why you order could not be split up, so I'm unsure why you think you were ignored, we have been back and forth numerous times. We have handled the issues in a timely professional manner and have always gotten back to the customer and we have apologized numerous to her.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your passive aggressive response is amusing but inaccurate. Not a single one of your emails stated WHY my order could not be shipped aside from "you had so many orders you couldn't FIND it" which is, quite frankly, a half-assed excuse for a reason and we both know it. I even stated in the email BEFORE you began ignoring me, that if I could be provided with a rationale as to why my order could not possibly be found as orders should be, you know, placed in an order, I could understand and accept that. None was given, and that email was ignored. I also stated in that email if you could not provide that information I apologize for the hassle but please forward me to someone who can, which was also a request that went unanswered. "Sorry that you missed all the notes"? As I pointed out in my emails, the "note" you forwarded me to as the note I should have seen was on the contact page, a page that no user would think to go to when in the process of looking at an item and checking out. To which there again was no retort, because that's a fair assessment and we both know it. I asked numerous times for you to remove the shirt from my order and just ship the non-charity shirts - I even stated I didn't need the money refunded, I just needed the shirts shipped with or without the charity shirt. I don't understand how it is so hard to comprehend that your response was insufficient and blatantly unhelpful when I asked numerous times for more information to clarify how my request to remove the shirt or find my order was so unfathomably impossible, and quite frankly the passive aggressive overtones are in poor taste for a company customer service center. You did not handle this in a professional manner and anyone who would have this situation explained to them knows it - own up to it. And no, you have not apologized for the unhelpful, unprofessional manner in which this was conducted, and it is evident you don't feel remorseful given the undertones in this message. I am NOT the type who enjoys escalating matters - the fact that I took up a Revdex.com complaint based on how enraged and unheard my treatment with your company and this issue was is testament to anyone who knows me that things were handled extremely poorly here. I'm sorry that you feel that things were handled properly by procedure on your end - but as for the customer side of the coin, well, I would readily beg to differ.

Initial Business Response /* (1000, 5, 2014/08/11) */
The customer placed an order June 2nd, her Pre-order shirt was shipped on July 8th. The customer emailed us July 16th, that the post office tracking has not been updated, we replied that we will get another shirt shipped out, it had...

gotten lost in the mail. The second t-shirt was shipped on July 25th, and the post office tracking says the shirt was delivered on July 29th and she has received her order. The customers resolution has been resolved like she had asked and I have responded to all of her emails to work together to get her the t-shirt that she had ordered.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent me the wrong color shirt and the only way I can get the right one was to pay to ship it back. The shirt they sent me also had a big stain on it; I did wash it and the stain is still there. I'm not expecting anything now, I'm done with this joke of a company. I know I will never get the shirt I want now, so I will not order from them again.
Final Business Response /* (4000, 12, 2014/08/18) */
The original complaint by the customer is that she never received her shirt. In her most recent discussion is that she had in fact received her order.

I ordered and paid for a hoodie on 12/11/14, their website promised Christmas delivery if ordered before 12/15. A tracking number was never sent. The hoodie never came we emailed them on 12/24 but did not here back until 12/29 stating that they were sorry the item was not shipped and it would be shipped soon. Long story short it's 1/9/14 and still no hoodie, no tracking number. Communication and follow through is a big problem for this company. I am not confident the hoodie will ever be sent.

I ordered a t-shirt that was stated available and in stock. After waiting 7 business days, I was told by their customer service that this is a special order item and may take "monger". I wanted more details on delivery date, and I was rudely told the website stated these conditions (which it did not).

After 12 days, I still did not receive any update or shipping confirmation for my item. This is a Holiday "ugly" sweater, so it is time sensitive. At this point, I was not confident the sweater will arrive in time for the holidays to be worn. I requested a refund and they were quick to issue it.

At no point during these email exchanges did I receive an apology, I was being told inaccurate information and I don't think I should be charged in full for payment for an item that is not even in stock. If the item is back ordered, it should have been stated so.