This Little Piggy Catering

Dear ***, 8/25/Below is my response to the Complaint from [redacted] regarding her event on July 10, It has been assigned by the Revdex.com with an ID number of [redacted] I have enclosed emails defending the complaint [redacted] contacted our catering company in the spring time regarding a graduation party for her son for May 20th After our initial conversation, I sent her an agreement for her to understand and sign and send back to me The agreement was for food, beverages, tables, chairs and tent rentals too On April 22nd, [redacted] sends me an email stating she would like to move her event since they just bought a new house We were happy to do so even though she had already signed an agreement for a different date In her email, she stated she would get it figured out “this week.” One week later, on April 29th, I emailed [redacted] asking for any more details about her event date She stated she didn’t have any at that time but would “hopefully in the next weeks.” May 5th, [redacted] emails me about a date for their party and also tells me she is no longer needing a tent I respond back that we cannot deduct anything from the agreement, per our policies on the agreement that she signed She responded back with an email asking to speak to the owner of this Little Piggy Catering After consulting with my owners, they were willing to help her out in this case since they understood her situation with her new home and that the tent may not fit on her new property We removed the tent from her agreementJune 10th, [redacted] emailed me regarding questions about her root beer floats that she ordered Her email is belowHi, James, I'm working hard to be your most pain in the as customer this summer I'm rethinking the root beer floats as too much of a pain And I assumed your group will take the remaining root beer keg when they leave? It may make more sense for me to get the keg and then I can keep it for the after-party If we don't do the root beer floats, how does that change the price per head? Also need to increase the heat count Thanks- [redacted] My response below: Hello ***, Don’t worry about you being a pain You are not at all As for the root beer floats, if we take the root beer floats off, it would lower your price, however, once we have your signed agreement, you cannot lower your guest count or price per person What I would suggest if you want to have a keg of root beer for the after party, buying a separate one would work Because, yes, we would be taking the keg with us after we leave We will have a server dishing out the root beer floats during your event tooLet me know if you have any more questionsRegards, James Her Direct response was: James, Let's not get too involved with the policies of your company and please let me know what the price per head will go to if we remove the root beer floats Thanks At this point, I realized that [redacted] never read through our policies and procedures and is trying to adjust her planning “on the fly.” I respond back with the price for the root beer floats and we accommodate her again by increasing the head count to make up for the difference We settle on a date of July 10th and in a previous email I sent her, I stated that the rentals would be delivered the Thursday or Friday before her event and that she would get a phone call ahead of time to ensure she was home I received an email from her stating: July 8th Hi, JamesI don't believe I was aware that the tables were to be delivered today, so unfortunately, I am not homeI don't know if there are chairs or stand up tables thereMy response: Hello ***, I have confirmation that everything is deliveredYou didn't need to be home so I hope you weren't taken off guard I took care of it for you Let me know if you have any further questions or concernsRegards, James July 10th, the event comes and goes I was at the event throughout a majority of the time I specifically mentioned to my catering team about leaving leftovers At the end of the event, [redacted] ’s husband comes to check out with our catering team before they leave and made a comment as he was tipping them, that since our prices were so high, he doesn’t have a lot of money left for a tip He graciously tips our staff anyway and makes no mention of the food that was left for the remainder of the party My catering team didn’t know what to make of the comment, but they were on their way On July 18th, days after her event, I receive an email from her asking for someone to give her a call regarding her event So I call her and she mentions the leftover food She stated the quantities that were leftover and I told her I would check with my catering staff who worked the event I did tell her it might be a day or two before I could get back in touch with her since the head caterer for her event wouldn’t be available until then Once I had my conversation with him, I returned [redacted] ’s call I verified what food was leftover and she agreed to disagree with me and I quote, “I’m not going to get in a pissing contest with your caterer.” I was taken aback by that comment and before I could say anything else, she was hanging up the phone Throughout the entire ordeal, we have accommodated [redacted] unlike any other client in the past Many of the confusions started with [redacted] , not reading her agreement, and if she did read her agreement and still wanted to break policies and procedures, then that is her choice After everything, we left her the food that was remaining for her party We couldn’t utilize any of her left over food anyway so it is of no value to us I find it incredibly disheartening that everything we did for her and her event, she decides to file a complaint I’ll leave you with one final email placed by [redacted] It is stated belowHi, James, Still following up on the guest count---It's my understanding that you will count the GUESTS and not the plates? Our party has phases 6-pm for the family/friends and 8-pm for the seniors Thus, as the first phase ends and the seniors begin to arrive, I don't want them counted as our 'guests' I fully expect them to be able to eat the leftovers, however, as we've discussed previously Your servers are no longer needed after 8:pm and can clean up, etcat that time, even though people will still be arriving I fully expect to run out of your food, but not before 8:00, if that makes senseWe are having a separate caterer bring food around 8:for the seniors to enjoy, although I know they'll eat whatever remains from your establishment as well Make sense? My response: Yep, completely makes sense I appreciate the information It only helps make for a great event I will alert my catering staff about your plansThanks againJames We left her everything that was remaining from her party And her statement about tracking the plastic forks can be conflicting since people do go up to get more food and continue to use their same utensils for their next plate We can’t control how much people eat at a buffet I appreciate you wanting to hear my perspective of what transpired Best Regards, James G

I am rejecting this response because:
This is absolutely false My father-in-law gave the bartenders the credit card and instructed them to extend the open bar by an additional hourThis is the only reason they had the credit card and the only charge they were authorized to make Never during this conversation did he ask the bartenders to add tips for the servers Earlier in the night the servers approached our wedding coordinator looking for a tip We took the card of the lead server and said we would call her after the wedding My father-in-law also tipped the bartenders in cash This business owner also hung up on my father-in-law when he was trying to get a resolution and told my father-in-law to "have a nice life." This business did not offer to investigate the charge with their bartenders or servers and no tip for the servers was ever authorized

This review is completely false. At the wedding, the father-in-law approached our bartenders near the end of the evening and asked them if the servers could be tipped. Your father-in-law then gave his credit card number (which is how we got it) to the bartenders and asked we run $for
each of the servers ($total). The Monday following your wedding we ran the credit card. Keep in mind, the bartender doesn’t receive the any of the servers tip and would have no reason to falsify this. Ten minutes after we ran the card your father-in-law called and asked to speak with me. He told me he never authorized this charge. I asked him how we got his credit card information then? However, I told him I would issue a refund to the credit card immediately, and did right after the call was over. I’ve attached a copy of the refund charge which shows the date of 10/17/16. I would consider this refund a resolution contrary to what *** claims. Her claim is slanderous and she is trying to defame my company. Please let me know if you need anything else Seth

Initial Business Response /* (1000, 6, 2015/05/23) */
The owner has spoken to [redacted] and has settled this issue. The client had put a deposit down but refused to sign the catering agreement which was a unique situation. We have spoken with [redacted] and have refunded her requested...

amount.
Initial Consumer Rebuttal /* (2000, 8, 2015/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear...

[redacted],                                  �...⇄ 8/25/2016 Below is my response to the Complaint from [redacted] regarding her event on July 10, 2016.  It has been assigned by the Revdex.com with an ID number of [redacted].  I have enclosed emails defending the complaint.  [redacted] contacted our catering company in the spring time regarding a graduation party for her son for May 20th.  After our initial conversation, I sent her an agreement for her to understand and sign and send back to me.  The agreement was for food, beverages, tables, chairs and tent rentals too.  On April 22nd, [redacted] sends me an email stating she would like to move her event since they just bought a new house.  We were happy to do so even though she had already signed an agreement for a different date.  In her email, she stated she would get it figured out “this week.”  One week later, on April 29th, I emailed [redacted] asking for any more details about her event date.  She stated she didn’t have any at that time but would “hopefully in the next 2 weeks.” May 5th, [redacted] emails me about a date for their party and also tells me she is no longer needing a tent.  I respond back that we cannot deduct anything from the agreement, per our policies on the agreement that she signed.  She responded back with an email asking to speak to the owner of this Little Piggy Catering.  After consulting with my owners, they were willing to help her out in this case since they understood her situation with her new home and that the tent may not fit on her new property.  We removed the tent from her agreement. June 10th, [redacted] emailed me regarding questions about her root beer floats that she ordered.  Her email is below. Hi, James,   I'm working hard to be your most pain in the as customer this summer....   I'm rethinking the root beer floats as too much of a pain.  And I assumed your group will take the remaining root beer keg when they leave?  It may make more sense for me to get the keg and then I can keep it for the after-party.   If we don't do the root beer floats, how does that change the price per head?     Also need to increase the heat count.   Thanks-   [redacted]   My response below: Hello [redacted], Don’t worry about you being a pain.  You are not at all.  As for the root beer floats, if we take the root beer floats off, it would lower your price, however, once we have your signed agreement, you cannot lower your guest count or price per person.  What I would suggest if you want to have a keg of root beer for the after party, buying a separate one would work.  Because, yes, we would be taking the keg with us after we leave.  We will have a server dishing out the root beer floats during your event too. Let me know if you have any more questions. Regards, James   Her Direct response was:   James,   Let's not get too involved with the policies of your company and please let me know what the price per head will go to if we remove the root beer floats.   Thanks  At this point, I realized that [redacted] never read through our policies and procedures and is trying to adjust her planning “on the fly.”  I respond back with the price for the root beer floats and we accommodate her again by increasing the head count to make up for the difference.  We settle on a date of July 10th and in a previous email I sent her, I stated that the rentals would be delivered the Thursday or Friday before her event and that she would get a phone call ahead of time to ensure she was home.  I received an email from her stating: July 8th Hi, James. I don't believe I was aware that the tables were to be delivered today, so unfortunately, I am not home. I don't know if there are chairs or stand up tables there... My response: Hello [redacted], I have confirmation that everything is delivered. You didn't need to be home so I hope you weren't taken off guard.  I took care of it for you.  Let me know if you have any further questions or concerns. Regards, James   July 10th, the event comes and goes.  I was at the event throughout a majority of the time I specifically mentioned to my catering team about leaving leftovers.  At the end of the event, [redacted]’s husband comes to check out with our catering team before they leave and made a comment as he was tipping them, that since our prices were so high, he doesn’t have a lot of money left for a tip.  He graciously tips our staff anyway and makes no mention of the food that was left for the remainder of the party.  My catering team didn’t know what to make of the comment, but they were on their way.   On July 18th, 8 days after her event, I receive an email from her asking for someone to give her a call regarding her event.  So I call her and she mentions the leftover food.  She stated the quantities that were leftover and I told her I would check with my catering staff who worked the event.  I did tell her it might be a day or two before I could get back in touch with her since the head caterer for her event wouldn’t be available until then.  Once I had my conversation with him, I returned [redacted]’s call.  I verified what food was leftover and she agreed to disagree with me and I quote, “I’m not going to get in a pissing contest with your caterer.”  I was taken aback by that comment and before I could say anything else, she was hanging up the phone.   Throughout the entire ordeal, we have accommodated [redacted] unlike any other client in the past.  Many of the confusions started with [redacted], not reading her agreement, and if she did read her agreement and still wanted to break policies and procedures, then that is her choice.  After everything, we left her the food that was remaining for her party.  We couldn’t utilize any of her left over food anyway so it is of no value to us.  I find it incredibly disheartening that everything we did for her and her event, she decides to file a complaint.    I’ll leave you with one final email placed by [redacted].  It is stated below. Hi, James, Still following up on the guest count---It's my understanding that you will count the GUESTS and not the plates? Our party has 2 phases.  6-8 pm for the family/friends and 8-10 pm for the seniors.  Thus, as the first phase ends and the seniors begin to arrive, I don't want them counted as our 'guests'.  I fully expect them to be able to eat the leftovers, however, as we've discussed previously.  Your servers are no longer needed after 8:00 pm and can clean up, etc. at that time, even though people will still be arriving.   I fully expect to run out of your food, but not before 8:00, if that makes sense. We are having a separate caterer bring food around 8:00 for the seniors to enjoy, although I know they'll eat whatever remains from your establishment as well.  Make sense? My response: Yep, completely makes sense.  I appreciate the information.  It only helps make for a great event.  I will alert my catering staff about your plans. Thanks again. James We left her everything that was remaining from her party.  And her statement about tracking the plastic forks can be conflicting since people do go up to get more food and continue to use their same utensils for their next plate.  We can’t control how much people eat at a buffet.    I appreciate you wanting to hear my perspective of what transpired.   Best Regards,   James G.

I am rejecting this response because:
The information provided didn't answer the main question:  Food was purchased for MUCH more people that actually attended the initial party.  Where did the remaining food go?  Because it certainly wasn't left behind.