TNT Auto Sales and Towing

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below TNT had (2) chances to fix the problem; not onceThe second time it was picked up Mr [redacted] said "The computer said it was the camshaft sensor"If he knew the problem how come it could not be fixedInstead, it was suggested to drive it around for a couple of daysAlso after I sent my complaint to you; it was discovered the cruise control doesn't workSomething else I will have to get fixed I find it strange, both times it was picked up within 1/a mile from TNT the check engine light would come onAlso each time the truck was picked upThe stereo was blastingI don't listen to the radio that loudI'm also not sure how intensive a test drive was doneIf someone was joy riding Regards, [redacted]

Revdex.com spoke with *** from the businessShe said that the customer contacting their business after having work done on his vehicleHe stated the check engine light was coming on when he was driving the vehicleThe business asked him to bring it back in to the shop which he didThey
were not able to get the light to come on and if the light is not on the computer can’t find an issueThe customer picked up the vehicle and let the business know he had it work on elsewhere after thatThe business can’t refund work done by another business when they did not have a chance to fix the problem, and without the light coming on in their care they could not do so

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business failed to address the central issue behind my complaint: that I was told by the business that the plates would be mailed to meThe business is correct in noting that it was under no obligation to send them to me, or to tell me that they would do soHad they asked me to come get the plates, I would have arranged to do so, despite the fact that I no longer had a carHad they done that, I would have been able to avoid the loss I suffered in insurance costs and registration costs.However, they did tell me they would mail me the plates, repeatedlyReturning the plates to me thus became one of the services for which I paid, and they became legally obligated to do soSince they failed to send the plates to me, they have failed to provide one of the services for which I paid them, and have defrauded me, causing tangible loss of money.I will be taking legal action to resolve this
Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe business failed to address the central issue behind my complaint: that I was told by the business that the plates would be mailed to meThe business is correct in noting that it was under no obligation to send them to me, or to tell me that they would do soHad they asked me to come get the plates, I would have arranged to do so, despite the fact that I no longer had a carHad they done that, I would have been able to avoid the loss I suffered in insurance costs and registration costsHowever, they did tell me they would mail me the plates, repeatedlyReturning the plates to me thus became one of the services for which I paid, and they became legally obligated to do soSince they failed to send the plates to me, they have failed to provide one of the services for which I paid them, and have defrauded me, causing tangible loss of moneyI will be taking legal action to resolve this
Regards,
*** ***

Revdex.com spoke with a representative at the business to discuss this caseThis customer's vehicle was towed to their location and at the time the customer removed his items from the vehicleHe contacted the business back and asked for his plates to be sent to him because they were not taken at the time
the customer was at the locationThe business is unable to mail the plates to the customer and it is the customers responsibility to gather his personal belongings at the time of the towThe customer is still welcome to come get the plates but they will not be sent to him in the mail

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  TNT had (2) chances to fix the problem; not once. The second time it was picked up Mr. [redacted] said "The computer said it was the camshaft sensor". If he knew the problem how come it could not be fixed. Instead, it was suggested to drive it around for a couple of days. Also after I sent my complaint to you; it was discovered the cruise control doesn't work. Something else I will have to get fixed.  I find it strange, both times it was picked up within 1/2 a mile from TNT the check engine light would come on. Also each time the truck was picked up. The stereo was blasting. I don't listen to the radio that loud. I'm also not sure how intensive a test drive was done. If someone was joy riding.
Regards,[redacted]

Review: On January 6, 2016, I was involved in a single-car accident in Montpelier Station, Virginia. My car was recovered by TNT Auto Sales & Towing after they were contacted by the Orange County Sheriff's Department. The following day, I made a phone call to the towing company to make arrangements to recover my belongings from the car and to arrange payment.

I was told someone would be present at the business location to help me remove my things from the car (which was on the bed of a tow truck). When I arrived, there was a sign posted on the front of the door of the TNT business office advising me that I should go to the garage instead. As far as I could tell, no one was at the garage either. A man was there with his car waiting for auto service; he told me he had an appointment to have his car worked on, but that no one seemed to be present.

After I located my vehicle and began to remove my belongings, I was greeted by an aggressive woman who emerged from the business office, asking why I did not knock on the door (even though the sign advised me to go to the garage instead). Several other TNT employees arrived soon after that, who chastised me for removing my things without speaking to them first (even though other paying customers were also unable to find them, and there were no employees in sight when I arrived, despite the fact that I had been told someone would meet me there).

At their insistence, I signed the car's title over to them and paid $375 to cover towing costs. This is a price I have since been told (by a friend who works in auto repair) is [redacted]

Given that I was being verbally harassed while trying to remove my belongings, I forgot to take my license plates. I called TNT several hours after leaving and requested that the plates be mailed to me. The person I spoke to assured me that they would be. I never received the plates. Several followup calls in the ensuing weeks were met with confusion and hostility, when they were answered at all.Desired Settlement: As a result of the plates not being returned, I was unable to cancel (and obtain a refund for) my [redacted] insurance policy.

I was able to receive a partial refund for my vehicle registration only two months later, by reporting the plates stolen. My initial effort to cancel the registration was unsuccessful due to the fact that I could not turn in the plates. I still don't know where the plates are, if they are still in the TNT lot, or if they have been illegally placed on another car.

The Virginia DMV issues refunds for registrations that are pro-rated based on every six-month period remaining on the registration. Had TNT done what they had promised and sent me the plates in a timely manner, I would have received a larger refund than I did.

Due to the above actual damages, and due to the thoroughly incompetent, hostile service I received as a customer of TNT, I am requesting a full refund of the $375 cash I paid to TNT. I will consider the car a loss.

Business

Response:

Revdex.com spoke with a representative at the business to discuss this case. This customer's vehicle was towed to their location and at the time the customer removed his items from the vehicle. He contacted the business back and asked for his plates to be sent to him because they were not taken at the time the customer was at the location. The business is unable to mail the plates to the customer and it is the customers responsibility to gather his personal belongings at the time of the tow. The customer is still welcome to come get the plates but they will not be sent to him in the mail.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business failed to address the central issue behind my complaint: that I was told by the business that the plates would be mailed to me. The business is correct in noting that it was under no obligation to send them to me, or to tell me that they would do so. Had they asked me to come get the plates, I would have arranged to do so, despite the fact that I no longer had a car. Had they done that, I would have been able to avoid the loss I suffered in insurance costs and registration costs.However, they did tell me they would mail me the plates, repeatedly. Returning the plates to me thus became one of the services for which I paid, and they became legally obligated to do so. Since they failed to send the plates to me, they have failed to provide one of the services for which I paid them, and have defrauded me, causing tangible loss of money.I will be taking legal action to resolve this.

Regards,

Review: Starting on 12/11/14. My truck needed and engine replaced with a used engine. After 3 weeks, my truck was ready to pick up (after a test drive with no issues). I paid over $2000.00 for a working used engine to be installed on 12/30/14. On 12/31/14, I drove 20+ mile to pick up my truck. after driving 1/2 mile from TNT. the check engine light came on and also with transmission issues. The truck was return to TNT to be repaired (it was suggusted by owner to drive with check engine light on for a couple of days to see if check engine light would go off). On 1/6/15, truck had been repaired with test drive (with no issues). Truck was driven 1/2 mile again and check engine light came on. Truck was return to TNT (it was suggusted by owner to drive with check engine light on for a couple of days to see if check engine light would go off). Truck was driven to another garage to be be checked out. On 1/9/15, It was discovered the crank shaft sensor was 90 degrees off sync. An d comments were made about quailty of work.Desired Settlement: I had called TNT, to let them know what happen and suggested I be refunded $303.02 (cost of getting truck repaired). My response was " I'm not paying for someonelse's work."

Business

Response:

Revdex.com spoke with [redacted] from the business. She said that the customer contacting their business after having work done on his vehicle. He stated the check engine light was coming on when he was driving the vehicle. The business asked him to bring it back in to the shop which he did. They were not able to get the light to come on and if the light is not on the computer can’t find an issue. The customer picked up the vehicle and let the business know he had it work on elsewhere after that. The business can’t refund work done by another business when they did not have a chance to fix the problem, and without the light coming on in their care they could not do so.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

TNT had (2) chances to fix the problem; not once. The second time it was picked up Mr. [redacted] said "The computer said it was the camshaft sensor". If he knew the problem how come it could not be fixed. Instead, it was suggested to drive it around for a couple of days. Also after I sent my complaint to you; it was discovered the cruise control doesn't work. Something else I will have to get fixed. I find it strange, both times it was picked up within 1/2 a mile from TNT the check engine light would come on. Also each time the truck was picked up. The stereo was blasting. I don't listen to the radio that loud. I'm also not sure how intensive a test drive was done. If someone was joy riding.

Regards,