TNT Rubbish Disposal and Waste Systems, LLC

I've reviewed [redacted] account in question and his account has indeed been canceled and the balance credited already after recent discussion with the customerWhile we disagree with his historical review we've decided to accommodate the situationWe have yet to arrange the equipment removalRegardsBJ

Complaint: [redacted] I am rejecting this response because:Hello [redacted] , this is [redacted] I received the response you received from Jayson.Firstly, they never advised me that they would try to rectify the problems with the ductless air unit by providing the part free or free installation Secondly, the warranty they are talking about was still in place when all the problems started occurring with the unit, but they never rectified the problem The leaks were the least of the problems, the unit never functioned at all It would not start most of the time, and for the years that its been in place I have probably received only months of active use of this $4,and extremely costly unit If the installation as Jayson stated was going to be a problem, they should never have installed the unit.Also, as of today, Jayson has not contacted me at all with any resolution to this If they are willing to fix the problem as stated in their response to you, I am willing to accept that as a valid resolution However, because of all the past misrepresentations and numerous promises to me that they will fix the unit to work properly did not occur, I would like them to state in writing their resolution as they stated to fix the problem, and I will go with that But I must state again, Why haven't they done the right thing even now, by contacting me with that resolution.Should I contact Jayson or will they contact me?Thank you for your continued help in this matter Regards, [redacted]

Below is an email I sent to *** *** regarding this issue after leaving him a voicemailThe account has been credited for service call We employ qualified trained technicians, and they are always instructed to keep the swim area as safe as possible Anytime anything presents any
possible danger my crew is instructed to disable it and inform the customer In this case we have multiple lights submerged under the water in the pool , they had water in the sealed fixture where the bulbs and motors are locatedWe will not leave any lights connected to the electric once the seal is broken and water gets into the fixtureThe company’s top priority is keeping our clients and their guest’s safePlease see email below and let me know if you need any other documents , or any other info. I apologize for not getting back to you sooner I also apologize we don't see eye to eye on this issue I spoke to the technician that was on site, and he informed me that the fixtures had water in them, hence the reason he disabled power at the deck boxes As a safety measure once a light has had any type of water intrusion we don't repair the light, we disable it so that nobody gets hurt We always practice a safety first approach We absolutely appreciate the years of business and by no means wanted to loose a customer that has been so loyal I wish you luck with the new company you have servicing the pool and would love the opportunity to gain your business back Please call me directlyOn my cell if have any questions on this issue or anything else I have already credited the accountIf you receive an invoice please disregard

Ms*** is correct about the leaks in the system. My understanding is that due to the location of the installation some of the system was not easily accessible. The current problem however is not a Freon leak. The system has a bad control board that is out of
warranty. Our office spoke with Ms*** relating to the price and installation of the part. I believe we offered her a discount on the repair. I would be happy to contact the manufacturer, relate to them Ms***'s history and see what I can do about obtaining the part for free. I believe we offered Ms*** a "no charge" labor repair on the control board

Last week Jayson Company installed the new control board The unit is working properly and conditioning the air

Complaint: [redacted]
I am rejecting this response because:Hello [redacted], this is [redacted].  I received the response you received from Jayson.Firstly, they never advised me that they would try to rectify the problems with the ductless air unit by providing the part free or free installation.  Secondly, the warranty they are talking about was still in place when all the problems started occurring with the unit, but they never rectified the problem.  The leaks were the least of the problems, the unit never functioned at all.  It would not start most of the time, and for the 3 years that its been in place I have probably received only 3 months of active use of this $4,000 and extremely costly unit.  If the installation as Jayson stated was going to be a problem, they should never have installed the unit.Also, as of today, Jayson has not contacted me at all with any resolution to this.  If they are willing to fix the problem as stated in their response to you, I am willing to accept that as a valid resolution.  However, because of all the past misrepresentations and numerous promises to me that they will fix the unit to work properly did not occur,  I would like them to state in writing their resolution as they stated to fix the problem, and I will go with that.  But I must state again, Why haven't they done the right thing even now, by contacting me with that resolution.Should I contact Jayson or will they contact me?Thank you for your continued help in this matter.
Regards,
[redacted]

I've reviewed [redacted] account in question and his account has indeed been canceled and the balance credited already after recent discussion with the customer. While we disagree with his historical review we've decided to accommodate the situation. We have yet to arrange the equipment...

removal. RegardsBJ

Complaint: [redacted]
I am rejecting this response because:There is no way to respond on the site itself. I see the matter was closed however I've received no response from Jayson Company other than a phone call from a lady who appeared to have no information on the issues. I have yet to receive a revised statement or anything in writing indicating I owe $0.00. That is typical of their company in my experience over the past decade. I would like written confirmation of my account balance of $0.00.
Regards,
[redacted]