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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have clearly explained the reason it took me months to file a complaint was because my father was dying and between working, spending time with him and trying to keep my home intact yes it took that longI honestly feel the hotel is trying to turn this around and making it look like I contacted the bugs from somewhere else, saying I said I had them in my home and my suitcasesOf course, the suitcases that we brought to their hotel I spoke with the exterminator who took care of us and he said this happens all the time when they deal with hotels, one person can react to the bugs and bites whereas another person wouldn't even know they had them, therefore not making any complaints and they too use bed sniffing dogsAll I can say is prior to this wedding , my husband and I had not gone anywhere This was our first over night stay in several years and then we go to this wedding stay overnight and the nightmare beginsI am not complaining of bad pillows or an uncomfortable bed, I am talking about a serious health hazard hereI understand its a he said she said situation but the fact remains the sameEven if the hotel is not willing to take any responsibility , my concern for another person's safety remains the sameThey call them bed bugs for a reason .I have not publicly bashed the hotel on any type of social media, I wrote what I consider a kind letter and they didn't even take the time respond to my letter Honestly, in my heart I feel they dismissed it because I have no way of proving anythingThey only responded after I filed my complaint to you Thank you! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

in response to Mr***’s claim of 12/3/our service technician went to Mr***’s home on 11/14/and it was his determination that the peeling was the result of moisture being set on the tableWe submitted the above-referenced claim to *** *** as well as all of our
information from our service technician’s visit to Mr***’s home as well as photos of the tableThe claim was rejected from various levels of authority at *** to replace the tabletop stating that the consumer was placing wet products directly on the tabletop and this causes flaking and peelingOur service technician said that as a courtesy he filled in the table with a marker and told the consumer not to place anything wet or hot directly on the table topHe also recommended that they have glass cut and placed on top of the table to prevent further damageOur Executive Vice President of Customer Service, *** ***, offered Mr*** the option of purchasing another table well below our costThis information was conveyed to Mr*** on Saturday, December 20, If you need anything further please feel free to contact meThank you