Tony's Service Center

Revdex.com:At this time, I have not been contacted by Brothers Repair Shop regarding complaint ID [redacted] .Sincerely, [redacted]

To whom it may concern: ( [redacted] ) In reference to complaint id number [redacted] , [redacted] of the ford escape with vin# [redacted] , was towed to our repair facility (Brothers Repair Shop) through AAA club of New YorkCustomer requested vehicle to be repaired immediatelyDue to availability of parts, immediate repair was not possible for the same dayWe located the part required to repair the vehicle (ignition cylinder) the following dayThe customer was called and made aware of the situation with the availability of the part as soon as we were informed of its availabilityThe customer was informed of price for the part, price for reprogramming of the key, and laborThe customer authorized the repair on the vehicle verbally by phoneVehicle was picked up the next day and the customer left satisfied with work completedSubsequently she called us back to inform us that she will be placing a complaint with AAASoon after doing so, AAA club of New York representative had contacted us to makes us aware of the complaint, for the reason of over chargesWe supplied AAA with invoices of the purchase of the part and explained that the part was purchased by us through our part supply companyWe bought a OEM part through our part supplier because the Ford dealer did not have it in stockOur part supply company automatic issues a mark up on parts bought through the dealer and than sold to usThis was explained to AAA along with the receipts to prove all purchases by usAfter AAA reviewed the complaint along with all documents provided to them, they decided that no wrong doing or over charging was done on our partAfter her complaint being dismissed by AAA MsHunnicutt than continued to place complaints with motor vehicles, consumer affairs which were also dismissedIf you have any questions please contact us at [redacted]

Revdex.com:At this time, I have not been contacted by Brothers Repair Shop regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I feel I WAS overcharged. AAA actually refunded money to me in response to my complaint, by the way. Also, my repair was not satisfactory, as the remote key system does not work as it should.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern: ( ** ***) In reference to complaint id number *** *** ***, *** of the ford escape with vin#***, was towed to our repair facility (Brothers Repair Shop) through AAA club of New YorkCustomer requested vehicle to be repaired
immediatelyDue to availability of parts, immediate repair was not possible for the same dayWe located the part required to repair the vehicle (ignition cylinder) the following dayThe customer was called and made aware of the situation with the availability of the part as soon as we were informed of its availabilityThe customer was informed of price for the part, price for reprogramming of the key, and laborThe customer authorized the repair on the vehicle verbally by phoneVehicle was picked up the next day and the customer left satisfied with work completedSubsequently she called us back to inform us that she will be placing a complaint with AAASoon after doing so, AAA club of New York representative had contacted us to makes us aware of the complaint, for the reason of over chargesWe supplied AAA with invoices of the purchase of the part and explained that the part was purchased by us through our part supply companyWe bought a OEM part through our part supplier because the Ford dealer did not have it in stockOur part supply company automatic issues a mark up on parts bought through the dealer and than sold to usThis was explained to AAA along with the receipts to prove all purchases by usAfter AAA reviewed the complaint along with all documents provided to them, they decided that no wrong doing or over charging was done on our partAfter her complaint being dismissed by AAA MsHunnicutt than continued to place complaints with motor vehicles, consumer affairs which were also dismissedIf you have any questions please contact us at *** ***