Total Home Inspection Syracuse

I would like my complaint made against Total Home Inspection to be made to the company and the owner, Andrew [redacted] and it can be posted on the Revdex.com websiteBy showing my complaint to this company (and Mr [redacted] I hope that he understands how much his inappropriate and unprofessional behavior affected me and will also let others know that this incident happenedThank you

To Whom It May Concern: In response to the complaint that was filed with you by *** *** on May 28, 2016: I was hired to do a home inspection on a home the ***’s were purchasing. Prior to scheduling a home inspection my office manager goes over everything both verbally, as well as following up with an email to confirm the details of our process for the inspection. I was to arrive @ 10am to start and perform the home inspection and the client (the buyers) were instructed to arrive at noon, so that I could then take them through a detailed walk thru the oh the house and it components. They would also be given an inspection book for later referenceI arrived just before 10am and got started. *** *** arrive a couple minutes later. I asked her if *** had let her know that she was to arrive at noon, that it would take me a couple hours to prepare the inspection and get to know the house. This house was built in which needs special attention. She simply said, “ I am going to be here the entire time. I will not bother you” I asked the homeowner if that was okay with her, and explained that I would be ready in a couple hours to go over everything with her. I headed off to do the Inspection. Mrs*** sat down on the front porch and begun writing in her notebook A couple minutes later, the home owner asked her if she would like to go see her garden in back. Mrs*** set her notebook and pen on the stairs to the front porch. As I walked up the stairs and noticed she had written on the top of the paper, “THE INSPECTOR IS AN ***”. She speaks of me as unprofessional and rude. I am not sure why? I never raised my voice, I simply explained how the inspection works. She words her complaint to make it appear as if I went through her stuff, purse, etc. I have never and will never go through someone’s personal belongings. I had to step over the notebook that was on the stairs and could clearly see what was writtenI walked back to let Mrs*** know that I thought it was best for her to find another inspector, that I did not feel comfortable completing her inspection due to the fact that she thought I was an ae. She then went on to shout at me. She said I was fired. I responded, “You can’t fire me, I already quit” and walked awayWe have been in business for many years, and customer service is one thing I take very serious. I have never had to leave a home inspection ever, or have never had to deal with a customer, such as Mrs***Thank you, Andrew ***

I would like my complaint made against Total Home Inspection to be made to the company and the owner, Andrew [redacted] and it can be posted on the Revdex.com website. By showing my complaint to this company (and Mr. [redacted] I hope that he understands how much his inappropriate and unprofessional behavior...

affected me and will also let others know that this incident happened. Thank you.