Total Mortgage Services

Via Online Submission June 30, [redacted] Complaint Consultant Connecticut Revdex.com [redacted] Re: Complaint Case # [redacted] Ms ***, Total Mortgage Services, LLC (“Total Mortgage”) would like to thank you for bringing this matter to its attention and for allowing it the opportunity to clarify the situation as quickly as possible Below please find its response to the complaint filed by the borrowers (“Borrowers”) Total Mortgage received Borrowers’ completed application package on March 20, 2015; upon review of Borrowers’ loan file, a disputed account on the co-borrower’s credit report was discovered In order to approve the loan the disputed account needed to be removed from the credit report; the documentation to do so was requested of Borrowers by Total Mortgage on April 13, The documentation was returned to Total Mortgage by the co-borrower on April 27, 2015, which it then submitted to the credit reporting agency to clear the disputed account The updated credit report showed the disputed account had been removed, however, a new tax lien then appeared on the report This required additional documentation showing proof of payment Borrowers submitted the necessary documentation, which was provided to the underwriting department for review All credit documentation must be reviewed by the underwriting department against both Total Mortgage and investor standards The required credit updates and subsequent review to ensure any derogatory findings were satisfactorily cleared caused the origination process to take longer than initially anticipated The Loan Officer on the file could not have foreseen these delays upon application Changes in closing costs were due in large measure to delays resulting from removing delinquencies from the Borrowers’ credit report, as outlined aboveThe delays required an extension to the locked rate as well as an adjustment to the closing date Fees associated with extending the rate along with an increase in the number of days used for calculating the daily interest charges (due to the actual closing date being earlier in the month versus later in the month) modified the original closing costsIn addition, Total Mortgage was required to collect the upcoming city property tax payment and Borrowers’ next homeowner’s insurance payment at closing as both were due within sixty (60) days of the scheduled closing date From the outset Borrowers intended to roll the costs of the transaction into the Subject Loan by increasing the loan amount to cover the closing costs (so they would not have to bring money to closing)It was proposed Borrowers increase the loan amount to cover the additional costs herein identified, which Borrowers declined and further decided to withdraw their application Total Mortgage’s conduct as it concerns this transaction was both professional and appropriate It attempted to close the Borrowers’ loan as efficiently as possible; however, circumstances outside its control caused unforeseeable delaysTotal Mortgage is willing to provide any additional assistance required by the Connecticut Revdex.com with regards to this matter Please contact us should you require anything further Best regards, Total Mortgage Services, LLC

VIA Revdex.com Online Complaint Management System December 8, Attn: [redacted] Connecticut Revdex.com [redacted] Re: Compliant Case # [redacted] Dear Ms***, Total Mortgage Services, LLC (“Total Mortgage”) would like to thank you for bringing this matter to its attention and for allowing it the opportunity to clarify the situation as quickly as possible Below please find its response to the complaint filed by borrower (“Borrower”) Total Mortgage disputes the statements and conclusions made by the Borrower in connection with this mortgage loan application The Borrowers’ loan was submitted and/or restructured four times by the Broker and each time it received a full review prior to being officially declined twice The most recent time it was submitted, the loan-to-value (“LTV”) ratio, 84%, still required that there be mortgage insurance (“MI”) on the file A commitment was issued for the most recent submission with several conditions, including that there be mortgage insurance on the file as well as requiring the Borrower have evidence of sufficient funds to close MI companies which will insure three unit properties declined to issue mortgage insurance for the subject loan because there was no evidence of leases for two of the three units in the property, as the Borrowers indicated that they would live in the third unit, resulting in a debt-to-income (“DTI”) ratio of 63% If the MI companies were to include possible/perspective rental income, the DTI was still 50%, and too high to risk issuing MI When the Broker was notified of this, he indicated that the loan would be restructured and resubmitted without the need for MI; the re-submission was never received As per the Borrowers’ most recent contention that they are being discriminated against due to age, that is entirely false The Borrowers listed on the most recent submission are age and 22, respectively The most recent loan submission was denied due to the inability to obtain mortgage insurance on the subject property as well as the Borrowers being short funds to close plus months reserves Borrower was also unable to provide leases for the unoccupied units, and even under the assumption that there would be rental income for one unit at the market rate of $1,a month, the DTI was 48.70% Total Mortgage has made multiple attempts in good faith, and at a significant expense, to obtain approval for this loan, however based on the submitted information, it is not possible Total Mortgage is willing to provide any additional assistance required by the Connecticut Better Business Bureau with regards this matter Please contact us should you require anything further Best regards, Total Mortgage Services, LLC

Thank you for the update on this file A POA was not used on this transaction.Best regards,Total Mortgage Services, LLC

Complaint: [redacted] I am rejecting this response because: once again total mortgage has not addressed the issue Before we even applied with total mortgage our file had been made known to employees of total mortgage and they reviewed our file Total mortgage was completely aware of the escrow holdback and the short sale and informed our loan officer that this was not an issue Once they reviewed our file and told our loan officer and her supervisor that our file was okay, we put in our application on march 11th Our signing date was april and closing date was april 14th Our loan officer told them from the beginning of our application that our builder charges $a day for not closing on time If total mortgage understood [redacted] regulations and escrow holdbacks this would not been an issue total mortgage decided at the last second that they did not want to do the escrow holdback because they wanted to sell our loan so they tried to make this an issue Total mortgage missed both those dates before any decision was made on the short sale in which cost us $to the builder for not closing on timeTotal mortgage was completely aware of these dates As of todays date of May 14th we had not been denied by total mortgageWe had never received a denial letter and our account is still activeIn fact, if total mortgage denied us, we would not have received closing documents on april 22nd Total mortgage dropped the ball on our loan and cost us $ I want total mortgage to reimburse us for our appraisal fee of $and the $that they cost us for not closing on time All other issues that total mortgage is trying to bring up does not fit this complaint Sincerely, [redacted]

Dear [redacted] Total Mortgage Services, LLC (“Total Mortgage”) would like to thank you for bringing this matter to its attention and for allowing it an opportunity to respond Below please find its response to the subject complaint The complainant on this case is not a borrower on this loan file and as such Total Mortgage cannot provide any information regarding the specifics of the loan transactionShould the borrower(s) wish to discuss the matter further, Total Mortgage is more than willing to discuss any questions or concerns they may have Total Mortgage is willing to provide any additional assistance required by the Connecticut Revdex.com with regards this matter Please contact us should you require anything furtherBest regards, Total Mortgage Services, LLC

VIA Revdex.com Online Complaint Management System May 11, Attn: [redacted] Connecticut Revdex.com Re: Compliant Case [redacted] Dear [redacted] *** Total Mortgage Services, LLC (“Total Mortgage”) would like to thank you for bringing this matter to its attention and for allowing it an opportunity to respond Below please find its response to the complaint filed by borrowers (“Borrowers”) Total Mortgage disputes the statements and conclusions made by Borrowers in connection with this mortgage loan application (“Subject Loan”) Due to a recent short sale and an unfinished pool, Total Mortgage was unable to approve the loan for which Borrowers applied In order for the [redacted] to accept a mortgage loan with a short sale in the most recent twelve months, Borrowers needed to provide a pay history demonstrating Borrowers were current at time of short sale; Borrowers did not provide this documentation In addition, Total Mortgage could not approve the loan at the purchase price/loan amount due to an unfinished swimming pool that was not included in the sales contract The swimming pool was not being completed by the builder; therefore the builder was unwilling to add an addendum to the Builder’s contract to include the poolAs such, financing needed to be based off the builder’s contract price of $314, Finally, the Borrowers did not apply for, nor did their transaction qualify for, the “Day Purchase Guarantee” advertised on Total Mortgage’s website As indicated on Total Mortgage’s website, and copied and pasted to the complaint, the asterisk corresponds with terms and conditions of the programNot only did the Borrowers’ not apply for the program, they also did not qualify based on the terms and conditions Total Mortgage adhered to [redacted] guidelines when originating and reviewing the Subject Loan Total Mortgage is willing to provide any additional assistance required by the Connecticut Revdex.com with regards to this matter Please contact us should you require anything furtherBest regards, Total Mortgage Services, LLC

VIA Revdex.com Online Complaint Management SystemApril 22, 2016Attn: *** ***Connecticut Revdex.com** *** *** ***
*** ** ***Re: Compliant Case #***Dear *** ***Total Mortgage Services, LLC (“Total Mortgage”) would like to thank you for bringing this matter to its
attention and for allowing it an opportunity to respond Below please find its response to the complaint filed by borrower (“Borrower”).Total Mortgage disputes the statements and conclusions made by Borrower in connection with this mortgage loan application Per communications with the Seller’s agent, the purchase of the property fell through due to the Borrower’s attorney's failure to respond to the Seller’s attorney’s emails or phone calls In addition, the Seller’s agent also indicated that the Borrower’s attorney never notified the Seller’s attorney that the Borrower’s loan (“Subject Loan”) was cleared to close Total Mortgage made several attempts to reach the Borrower’s attorney to schedule a closing with no success As a result, the seller’s canceled the sale.Total Mortgage is still actively working with the Borrower to assist her in obtaining the return of her security deposit Total Mortgage is willing to provide any additional assistance required by the Connecticut Revdex.com with regards to this matter Please contact us should you require anything further.Best regards,Total Mortgage Services, LLC

VIA Revdex.com Online Complaint Management System June 1, Attn: *** *** Connecticut Revdex.com South Turnpike Road Wallingford, CT Re: Compliant Case * *** Dear *** *** Total Mortgage Services, LLC (“Total Mortgage”) would like to thank you for bringing this matter to its attention and for allowing it an opportunity to respond. Below please find its response to the rejection filed by borrowers (“Borrowers”) Total Mortgage again disputes the statements and conclusions made by Borrowers in connection with this mortgage loan application (“Subject Loan”). The issue for the Subject Loan was not the escrow holdback in and of itself, the issue is that the Escrow Holdback was presented as two separate contracts; one for the real estate and the other for the improvement to the property, the swimming pool. These are two separate contracts that cannot be combined for the purposes of financing The initial commitment issued to the Borrowers on 4/8/required a twelve (12) month pay history demonstrating the Borrowers were current on their current mortgage at the time of short sale. Borrowers could not provide the ** required pay history as it relates to the short sale Due to the failure to provide the pay history and the unfinished pool not included in the sales contract, Total Mortgage was unable to approve the loan for which Borrowers applied. Total Mortgage adhered to ** guidelines when originating and reviewing the Subject Loan. Total Mortgage is willing to provide any additional assistance required by the Connecticut Revdex.com with regards to this matter. Please contact us should you require anything furtherBest regards, Total Mortgage Services, LLC

While
Total Mortgage disputes the allegations of the Borrower, as a show of good
faith it will refund the entire application fee

Via Online Submission
June 25,
*** ***
Complaint Consultant
*** RevDex.com
** *** *** ***
*** ** ***
Re: Complaint Case
#***
Ms***,
Total Mortgage
Services, LLC (“Total Mortgage”) would like to thank you for bringing this
matter to its attention and for allowing it the opportunity to clarify the
situation as quickly as possible. Below
please find its response to the complaint filed by borrower (“Borrower”)
Total Mortgage
disputes the statements and conclusions made by Borrower in connection with
this mortgage loan application. Total
Mortgage does not issue preapprovals for refinance transactions. The commitment letter for Borrower’s loan was
subject to multiple conditions, including a satisfactory appraisal to support
the value reported by Borrower. The
appraised value of the property came in well below the estimated value provided
by Borrower resulting in a loan to value ratio greater than one hundred percent. Total Mortgage could not approve the loan
based on the appraised value
As a result of the
low appraised value, the Loan Officer for the transaction attempted to restructure
the loan to see if it would qualify for a different loan program. Ultimately, Borrower did not qualify for an
alternate loan program, and the Loan Officer contacted Borrower on May 15,
to inform him
Per the disclosure signed
by Borrower, the advance fee will be refunded minus the out-of-pocket expenses
incurred on behalf of Borrower upon denial of the application by Total Mortgage
Total Mortgage will refund the remaining advance fee less the appraisal fee and
credit report fee and assign the completed appraisal to another lender at the
Borrower’s request
Total Mortgage is willing to
provide any additional assistance required by the *** RevDex.com with regards to this matter.
Please contact us should you require anything further
Best regards,
Total Mortgage Services, LLC

VIA
Revdex.com Online Complaint Management System
January
26,
Attn: *** ***
*** *** *** ***
** *** *** ***
*** ** ***
Re: Compliant
Case #***
Dear
*** ***
Total
Mortgage Services, LLC (“Total Mortgage”) would like to thank you for bringing this matter to its attention and for allowing it an opportunity to
respond. Below please find its response
to the complaint filed by borrower (“Borrower”)
When
Total Mortgage was directly contacted by Borrower regarding the matters in the
complaint it immediately responded and worked with the Borrower to rectify the
Borrower’s issues and concerns. The
Borrower has been fully refunded the amount paid to the insurance Company and
Total Mortgage ensured the Borrower’s taxes were paid in full and on time. Total Mortgage also reached out to the Borrower’s
settlement agent to obtain a copy of the closing documents. After diligent follwith the Borrower,
the Borrower has confirmed that their outstanding issues have been resolved
Total
Mortgage is willing to provide any additional assistance required by the
Connecticut Revdex.com with regards this matter. Please contact us should you require anything
further
Best regards,
Total
Mortgage Services, LLC

Complaint: ***
I am rejecting this response because:
I am not sure who wrote the response from Total
Mortgage ServicesThere are many inaccuracies in their response
My mortgage broker resubmitted the loan on
November 14, at 84% in order to avoid the mortgage insuranceThis loan at
84% (because of the appraised value of 315k) does not need MI according to NYS
law
In addition, *** *** **., is a three
family propertyThe property was appraised as a three family with the
appropriate rental incomesThe *** family currently resides togetherThe *** family, upon the purchase of the property, will continue to live together
and occupy one unit in the propertyThey plan on renting two apartments
After my mortgage broker resubmitted the loan on
Nov14th, Total Mortgage Services REFUSED to calculate two rental
incomesPrior to the Nov14th submission, Total Mortgage Services
approved the loan using two rental incomes several timesThey are now
calculating one rental income to bring the DTI to 48.70% as a way of not approving
the loanAt NO time did my family ever state they would occupy two units (nor
does the *** Family have this intention)This is an assumption Total Mortgage
Services is making due to the ages of the *** family membersThe *** family is a traditional family that lives and supports all its members together
in one household
In their response, Total Mortgage Services, tried
to make one financial excuse after another against the *** family about
having the funds available to close on the propertyOn the home page of the
Total Mortgage Services website it clearly states the following:
- Close on your home with no out-of-pocket expense -
Work with a mortgage expert to determine your rate - Reduce or eliminate your
closing costs entirely
Total Mortgage Services is engaging in unlawful
practicesI filed a complaint with the Revdex.com, complaint # ***I filed a complaint with the NYS Department of Financial Services,
complaint # ***
If my mortgage broker, Mr*** ***, does not
receive a phone call from Total Mortgage Services to rectify this situation
immediately, I will file a complaint with The Federal Trade CommissionI will
NOT waste another hours waiting to hear more excuses and lies from Total
Mortgage ServicesI WILL escalate this to The Federal Trade CommissionEnough
time has been wasted for all parties involved
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because.They never contacted me after I inquired about other options, the only response I received via email was "I will check with my manager and get back to you". He never got back to me resulting in me contacting the Revdex.com.Had they talked to me to discuss my options I was in the position to pay cash towards the principal on my mortgage to equal 100% value and we wouldn't be here were we are today. Sincerely, *** ***

Complaint: [redacted]
I am rejecting this response because: this information is incorrect!  All this problems stems from, we did not close on time, April 14th.  They cost us $1000 to extend our contract.  Our loan officer had told them on many occasions that our closing date was April 14th.  The problem was, they did not allow my loan officer to have access to our loan until approximately April 4th.  She was working behind the scenes without knowing what was going on with the loan.  The ** only requires a 12 month payment history.  We had the 12 month rental history from our current landlord. ** does not recognize the short sale, nor does the short sale show up on my credit report.  Total mortgage did not handle this loan properly.  They kept bringing the short sale into play because they did not want to nor knew how to do a ** escrow hold back.  They kept coming up with excuses because they wanted to sell the loan as soon as possible and did not want to hold on to it per the escrow holdback.  They do not understand ** regulations.  My loan officer can contest to their incompetence in this matter.  The end result is they owe us $1000 for them not closing on time.  As of today's date of June 8, 2016, they never denied us nor sent us a denial letter.  
Sincerely,
[redacted]

Via
Online Submission
 
June
30, 2015
 
 
 
[redacted]
Complaint
Consultant
Connecticut
Revdex.com
[redacted]
[redacted]
 
Re:       Complaint...

Case           #[redacted]
 
Ms.
[redacted],
 
Total
Mortgage Services, LLC (“Total Mortgage”) would like to thank you for bringing
this matter to its attention and for allowing it the opportunity to clarify the
situation as quickly as possible.  Below
please find its response to the complaint filed by the borrowers (“Borrowers”).
 
Total
Mortgage received Borrowers’ completed application package on March 20,
2015; upon review of Borrowers’ loan file, a disputed account on the
co-borrower’s credit report was discovered. 
In order to approve the loan the disputed account needed to be removed
from the credit report; the documentation to do so was requested of Borrowers
by Total Mortgage on April 13, 2015.  The
documentation was returned to Total Mortgage by the co-borrower on April 27,
2015, which it then submitted to the credit reporting agency to clear the
disputed account.  The updated credit
report showed the disputed account had been removed, however, a new tax lien then
appeared on the report.  This required
additional documentation showing proof of payment.  Borrowers submitted the necessary
documentation, which was provided to the underwriting department for
review.  All credit documentation must be
reviewed by the underwriting department against both Total Mortgage and
investor standards.  The required credit
updates and subsequent review to ensure any derogatory findings were
satisfactorily cleared caused the origination process to take longer than
initially anticipated.  The Loan Officer
on the file could not have foreseen these delays upon application. 
Changes
in closing costs were due in large measure to delays resulting from removing
delinquencies from the Borrowers’ credit report, as outlined above. The delays
required an extension to the locked rate as well as an adjustment to the
closing date.  Fees associated with
extending the rate along with an increase in the number of days used for
calculating the daily interest charges (due to the actual closing date being
earlier in the month versus later in the month) modified the original closing
costs. In addition, Total Mortgage was required to collect the upcoming city
property tax payment and Borrowers’ next homeowner’s insurance payment at
closing as both were due within sixty (60) days of the scheduled closing date.  From the outset Borrowers intended to roll the
costs of the transaction into the Subject Loan by increasing the loan amount to
cover the closing costs (so they would not have to bring money to closing). It
was proposed Borrowers increase the loan amount to cover the additional costs
herein identified, which Borrowers declined and further decided to withdraw
their application.
Total
Mortgage’s conduct as it concerns this transaction was both professional and
appropriate.  It attempted to close the
Borrowers’ loan as efficiently as possible; however, circumstances outside its
control caused unforeseeable delays. Total Mortgage is willing to provide any
additional assistance required by the Connecticut Revdex.com with
regards to this matter.  Please contact
us should you require anything further.
Best regards,
 
 
Total
Mortgage Services, LLC

Dear [redacted]   Total Mortgage Services, LLC (“Total Mortgage”) would like to thank you for bringing this matter to its attention and for allowing it an opportunity to respond.  Below please find its response to the subject complaint.   The complainant on this case is not a...

borrower on this loan file and as such Total Mortgage cannot provide any information regarding the specifics of the loan transaction. Should the borrower(s) wish to discuss the matter further, Total Mortgage is more than willing to discuss any questions or concerns they may have.   Total Mortgage is willing to provide any additional assistance required by the Connecticut Revdex.com with regards this matter.  Please contact us should you require anything further. Best regards,     Total Mortgage Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Sincerely,
Metin B[redacted]

Complaint: [redacted]
I am rejecting this response because: once again total mortgage has not addressed the issue.  Before we even applied with total mortgage our file had been made known to employees of total mortgage and they reviewed our file.  Total mortgage was completely aware of the escrow holdback and the short sale and informed our loan officer that this was not an issue.  Once they reviewed our file and told our loan officer and her supervisor that our file was okay, we put in our application on march 11th.  Our signing date was april 11 and closing date was april 14th.  Our loan officer told them from the beginning of our application that our builder charges $250 a day for not closing on time.  If total mortgage understood ** regulations and escrow holdbacks this would not been an issue.  total mortgage decided at the last second that they did not want to do the escrow holdback because they wanted to sell our loan so they tried to make this an issue.  Total mortgage missed both those dates before any decision was made on the short sale in which cost us $1000 to the builder for not closing on time. Total mortgage was completely aware of these dates.  As of todays date of May 14th we had not been denied by total mortgage. We had never received a denial letter and our account is still active. In fact, if total mortgage denied us, we would not have received closing documents on april 22nd.  Total mortgage dropped the ball on our loan and cost us $1000.  I want total mortgage to reimburse us for our appraisal fee of $495 and the $1000 that they cost us for not closing on time.  All other issues that total mortgage is trying to bring up does not fit this complaint.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:A power of attorney can be used at any time it is necessary. Total Mortgage Services is not making any real attempt to resolve this situation.They continue to make excuses that simply don't make sense.I strongly urge Total Mortgage Services to reach out to the mortgage broker to resolve this problem.They fully know that the mortgage can be approved using the [redacted] family's income and the two rental incomes. This brings the restructured loan to 84%. According to NY State law you don't need mortgage insurance to be approved.It is illegal to discriminate against applicants based on age.Again, Total Mortgage Services needs to reach out to the mortgage broker!
Sincerely,
[redacted]

I want to add the following to my complaint but the website is not allowing me to add it. How do I add the following to my complaint?   In the disclosures my family received from Total Mortgage Services, THE EQUAL CREDIT OPPORTUNITY ACT NOTICE clearly states the following: The...

Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided that the applicant has the capacity to enter into  a binding contract); or because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act.  Total Mortgage Services is discriminating against the [redacted] Family due to age. The [redacted] Family's income falls within all of the debt-to-income ratios and guidelines for the loan. There is no reason for the loan not to be approved.