I have had multiple issues with this company relating to deposits and withdrawsEACH time, it's taken days to weeks to even GET the correct information regarding the reason for the various problems with both deposits and withdrawals
Even when I call in and specifically ask directions and get an 'OK' there is yet another problem or the person who gave me the information was wrong, resulting in extended delays
Their customer service is incompetent (untrained?) at less than supervisor levelAnd it's near impossible to get a supervisor on the phone
Unfortunately, my experiences have been consistent over the years
I am forced to change brokerage services when I have enough money fund two brokerage firms while I wait at least a month to get my money from themWhat they say and what they do are inconsistent
The 'good' is their 'trading desk' support is good, not excellent, but good
The bad is their software 'updates' never seem to work smoothly or are bug freeNOT good for trading softwareOnce you 'upgrade' you can never 'downgrade' with your desktops
I have had multiple issues with this company relating to deposits and withdrawsEACH time, it's taken days to weeks to even GET the correct information regarding the reason for the various problems with both deposits and withdrawals
Even when I call in and specifically ask directions and get an 'OK' there is yet another problem or the person who gave me the information was wrong, resulting in extended delays
Their customer service is incompetent (untrained?) at less than supervisor levelAnd it's near impossible to get a supervisor on the phone
Unfortunately, my experiences have been consistent over the years
I am forced to change brokerage services when I have enough money fund two brokerage firms while I wait at least a month to get my money from themWhat they say and what they do are inconsistent
The 'good' is their 'trading desk' support is good, not excellent, but good
The bad is their software 'updates' never seem to work smoothly or are bug freeNOT good for trading softwareOnce you 'upgrade' you can never 'downgrade' with your desktops