Tropicana West Chiropractic

The business has responded Please see below:To Whom It May Concern:We take great care to ensure that important matters such as this are properly managedCustomer named, *** * ***, Address, *** *** *** *** *** *** *** ** *** complaint #***, purchased a Dinning Set
(table/4chairs) and piece Coffee tablesAs soon as the sale went through we called customer and told her the coffee table set was back order, she was willing to waitTwo weeks later customer received her completed delivery, but she refused to receive the coffee tables, she stated that “she had purchased a new set already”Table set cost and there is a cancellation fee of 35% stated in our policy, we issued a credit of $already to her account, why $because customer agreed to wait for her coffee table therefore we ordered, manufacture charged us 35% cancellation fee, we covered 10%She already had the credit in her accountWe did not hear from her again until now that we received this complaintI have attached you a pr oof of credit to customer account and our store policyI wish to convey my sincere desire to settle this matterI hope an agreement can be made on this situation.Sincerely yours,Store Manager

The business has responded Please see below:Customer named *** ***, her issue has been solved as she requested We did call her and agreed to exchange her mattress and bed along with our service man to verify everything was in good conditionsWe provided her the best service possible
Customer signed and is satisfied with her product you can confirm this information with her at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.To who this may concern because of  my complaint that was processed by Revdex.com against Fair Furniture the issue was resolved by the company when they decided to repremend the situation by giving me a new bed and mattress that was delivered and properly setted up July **,2015 . Thank you again for all your help. Please feel free to contact me via email or cell [redacted] if you may have any questions or concerns.
Sincerely,
[redacted]