Truman Door Systems Inc

Complaint: ***
I am rejecting this response because:Fact: DEC I called Allens because I had dripping in both tub enclosures that I wanted taken care of.Fact: DEC Plumber arrived and I purchased a year "Customer Protection Plan"Fact: DEC two *** brand shower fixtures were installedFact: By mid MAR, one shower head continued to drip beyond the minute timeframe specified by the manufacturerFact: I called Allens Plumbing to notify them of the problemFact: Plumber showed up with a shower head of a different brand that does not match the rest of the fixtureFact: I called Allens Plumbing to inform them that I did not want a different brandI wanted what I paid for.Fact: MAR Plumber showed up again with another *** ***Fact: I called Allens Plumbing on APR requesting a replacement with the same model. No call back receivedFact: I called Allens Plumbing again on APR and again did not receive a call backFact: I received a call from Allens on APR and scheduled to meet a Field Manager at 3:on APR.Fact: I received a call at 2:on APR to inform me that the Field Manager was not comingFact: APR I called Allens at 3:to attempt to rescheduleI was told I would get a call back Fact: APR I called Allens again at since I did not get the promised callback and was told that the person I had spoken to had already leftFact: APR I again called Allens and was told that I would be contactedFact: APR I am notified that Allens will not be replacing the dripping showerhead unless I want to pay more In DEC, I called Allens based on the excellent Revdex.com rating to address dripping shower fixtures. By MAR, one shower head was once again dripping. Repeated requests for replacement with the SAME model were met with attempts to replace with a lesser quality shower head. When I refused this option, my calls were ignored. Frustrated by the lack of response, I contacted the Revdex.com. Subsequently, I took time off from work to meet with the Field Manager who proceeded to cancel minutes before the appointment. The very next day I receive an email informing me that Allens would not be replacing the shower head because "dripping is normal" One shower head drips BEYOND a minuteThis, I am told, is yet the other shower head does NOT continue to drip. The one that drips is the one? If is normal, wouldn't they BOTH drip beyond a minute once the water is shut off?I've lived at various locations and have not had to deal with shower heads that drip. Of the coworkers and friends that I have talked to, no one, not one has a shower head that continues to drips after shut off. None of the hotels that I have stayed in had the "normal" shower heads that drip. If they did, I would have called the front desk immediately.Bottom line: I contacted Allens to address dripping in two tub enclosures. $1,later, one shower head is dripping and I am told that it is normal. When Allens tried to install the *** *** as a replacement, no mention was made of a discount yet, they want to charge more for a better quality shower head. I do not want to buy a better fixture or have to settle for one of inferior quality All I want is one that does not drip. I believe this is a reasonable request. If Allens knew that *** is prone to dripping, in the interest of full disclosure, they should have informed me, the customer prior to installation. If they didn't know about it and just discovered it, I would hope they would want to rectify the situation as expediently as possible. I am disappointed but not surprised by the treatment I am receiving. Is the handling of the situation worthy of an A+ rating with the Revdex.com?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have spoken to the customer verbally and have worked out an amicable settlement.

When replacing an emergency shut off valve, our normal procedure is to make sure water is shut to the fixture so that the valve can be removed. Normally that requires our service technician to shut the water down to an area. The description below the valve price is a "canned" message that provides the customer with a description of what is normally done. Whether we were the ones to shut the water down or someone else did it, is irrelevant to the charges. The charge is a flat rate for replacing an emergency shut off valve. The cost of the work was presented to the customer and signed for before we started the work. EMERGENCY SHUT OFF VALVE (1) $162.00 + taxShut water down to area. May need drain down. Install shut off valve. EMG100 / PL0.50

Allens Plumbing did install 2 customer approved, [redacted] shower valves in December. [redacted] is a well respected brand and have many great products in the bathroom and kitchen fixture category. The shower valve that we installed for Mr. [redacted] operates as per manufacturer specifications. When we...

were notified of the "dripping head" situation we sent our plumber back to the customers home to investigate why there was a drip coming from the shower head after the shower valve is turned off. After the evaluation, our plumber deemed that the drip, is normal for this unit. There is a reservoir in the head that will eventually empty and that was the the reason for the water dripping after the shower had been turned off.According to the Manufacturer, [redacted], this is a normal thing. A link to the Manufacturers Frequently Asked Question (FAQ) section is listed below. Because the installation was installed correctly and the function of the shower valve is sound, our plumber offered Mr. [redacted] an optional universal shower head that we keep on our trucks, at no extra cost. The optional shower head was a [redacted] universal shower head that does not have the same drip situation. Mr. [redacted] did not "like" this option.Mr. [redacted] requested a replacement of the same make and model. This option would not change the situation. Since there is nothing wrong with the installation or the product (as per manufacturer), we have no other options except to replace the shower valve with a different model or manufacturer for another fee.Link to [redacted] FAQ: [redacted]Click on the question: "After turning off my shower, water continues to drip from the shower head for a minute or so. Is something wrong?"Answer: "Nothing is wrong with your faucet. The shower head is simply emptying its reservoir of water."

This complaint is directed at the wrong entity. We were on site working for The [redacted] AOAO on a sewer rehabilitation project. Through normal processes there was an emergency repair that needed to be made in the unit to mitigate the potential of more damage to this unit and those that were...

below. Unfortunately due to the timeliness of discovery of the problem, acquiring a drywall & paint repair person within the time of turning the unit back over to its original status was not possible. So we were able to remove items in a closet where we could get access to the problem make the repair and now needed to wait for the drywall and paint repair. We were not going to put everything back into the closet knowing that the drywall/paint repair still needed to occur. This is why these personal items were left out and a hole still existed beyond the expectations of the unit owner. All work approval and coordination for this issue was done through [redacted] AOAO representatives. No objections or issues to scheduling were ever raised to our plumbers/workers on site.

The work that is being described above is correct. In order to replace an emergency shut off valve (angle stop, main valve, etc.) water to the location needs to be controlled and/or shut off before the valve can be changed out. It is a standard procedure to make sure that water is shut off to the...

valve and that no water exists before changing out the valve. We could not replace a valve that is "live". Whether we shut off the water or a water shut down is scheduled by the building and shut off by others the description of work for this task remains the same. Please have customer call us at 877-6370 to discuss any credits they would wish to negotiate.