Truth for Living Ministries Inc

The Bank will work directly with the customer to resolve this complaint

Your comments concerning your customer experience with MB Financial Bank have been shared with managementWe take our customers’ feedback very seriously and continue to make every effort to provide our customers with the service they expect and deserveYour business is very important to us, as is
our customers’ satisfactionWe will be responding directly to you to resolve your concerns. In the meantime, if you would like to discuss your concerns, please contact our Customer Service Team at 1.***. Business hours are Monday-Saturday a.m- p.mand Sunday a.mto p.mCentral Time

Complaint: ***
I am rejecting this response because: I left explicit instructions and a 3rd party authorization for all correspondence to go to my Realtor *** *** 706-***-***I have a new job and I am in
training from 8am until 5pm *** can assist your company with any and all information needed to reinstate this loan fax the updated payoff through 7/to 770-***-***I will be at closing on 7/to sign the closing documents so the closing attorney can pay my mortgage in FULL same dayThank you for your prompt attention regarding this very urgent matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: We have already tried to work directly with MB Financial and haven't been able to resolve anything and get no responseThis has been going on since I lost my job in
November I feel like we deserve an answer and a refund, not to just keep getting the run around and them deciding to just keep messing up our account.
Sincerely,
*** ***

The Bank will work directly with the consumer to resolve the complaint. Please inform the consumer that their comments concerning their customer experience with MB Financial Bank has been shared with managementWe take our customers’ feedback very seriously and continue to make
every effort to provide our customers with the service they expect and deserve. Their business is very important to us, as is our customers’ satisfaction. If they would like to discuss their concerns, please contact our customer service center at *** and ask to speak directly with a representative or contact their banker for further assistance

We are in receipt of the Complaint Activity Report as referenced above. Please be advised that we will respond directly to the customer on this matter and hope it can be resolved shortly

We will work directly with the borrower to resolve the complaint.

Complaint: [redacted]
I am rejecting this response because: I have tried to resolve the issue 
With the business directly as soon as it happened and got nowhere.  I believe they just want me to drop the complaint. 
Sincerely,
[redacted]

A formal response has been mailed to the customer.  If you would like to discuss your concerns, please contact our Indirect Lending Manager at (847) [redacted]-[redacted] or our Telephone Banking Center at 1.888.I bank mb (1.[redacted]).

We are working to formally investigate the issue and provide a response.   Your comments concerning your customer experience with MB Financial Bank have been shared with management. We take our customers’ feedback very seriously and continue to make every effort to provide our customers with the service they expect and deserve. Your business is very important to us, as is our customers’ satisfaction. If you would like to discuss your concerns, please contact our Customer Care Team toll-free at 1[redacted]. Or, you may write to us at MB Financial Bank, N.A., Attn: Customer Care Team, [redacted] Ave., Wilmington, OH 45177. Business hours are Monday-Friday 8 a.m. - 8 p.m. Eastern Time.

Complaint: [redacted]
I am rejecting this response because:I was advised that this outgoing mail occurred weeks ago. Why is it barely in transit?  I cannot accept a response from a company that fails to reach out and resolve matters with their client.  Once again I will wait to read response.
Sincerely,
[redacted]

We have received the complaint and will work directly with the customer to resolve the complaint.

The Bank is preparing a formal written response that will be provided to the customer.

The Bank has received the complaint and will work directly with the consumer to provide a response.

We are receipt of the Complaint Activty Report.  Please be advised that we will respond directly to the customer on this matter and hope it can be resolved shortly.

The Bank will work directly with the customer to resolve the complaint.