Thank you for your inquiry in reference to Ms [redacted] a current tenant with Turman Realty Co Ms [redacted] rented a home built in the 1950's to meet her budget requirements She visited the home prior to renting it and performed a moinspection Once in the home she began to report problems that had not previously existed Her complaint that we do not respond to her requests is incorrect Not only did a repair man visit but we had the Foreman visit after the repair and due to the excessive requests we had the Company owner visit The findings were that Ms [redacted] does not wish to use her operating gas stove because she does not wish to light the burners with a match The stove has functioned properly with previous tenants and our contractor found no problem with the stove She is currently using an electric hot plate to cook and that is probably why her circuit breakers keep turning off She is causing the problems but wishes to blame othersFurther, Ms [redacted] has many electrical items she is using her receptacles for Since this is an older home it Code only required two electrical outlets in each room By using all of her receptacles in the kitchen she has no further choice but to use an extension cord or unplug something else She has now called Columbus Code Enforcement who will visit today This should resolve our issue with her but we follow Code guidelines so she will probably not be happy with their response to hersincerely, [redacted] , Associate Broker
Turman Realty Coinvestigated Ms [redacted] complaint and was unable to substantiate her claim We advise commercial tenants that they have ten days to accomplish their move in inspection and report problems After that they assume responsibility for repairs I'm sorry that she chose not to check her systems in the grace period allowed The system she alleges "...hadn't worked for years.." has worked for every tenant prior to her Had she used the grace period the problem would have been corrected at the landlord's expense Based on Ms [redacted] request in reference to her lock, we researched previous tenant records, Ms [redacted] 's move in inspection, and her work requests submitted while a tenant We found no evidence of a reported problem with the lock or a lack of a key Again, a report during the grace period would have gotten the situation corrected before there was a dispute Sincerely, William ETurman, Lieutenant Colonel, USA (Ret.) Associate Broker
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I have heard this excuse before the area around the tank and run off is gettig worse, the tub contines to back up when showering, amd the house smells around the kitchen sink area Regards, [redacted]
Thank you for forwarding the complaint from Ms [redacted] The facts are that Ms [redacted] signed a maintenance agreement when she executed her contract that stated upon notification of a maintenance problem if it were routine it could take up to a week to correct Ms [redacted] called in a work order on 8/14/at 4:p.mwhich is basically close of business The maintenance order was scheduled for issue at 7:on 8/15/ On that date MsUpshaw brought in a letter which was bitter and threatening She also stated that her children had asthma which she had not previously revealed to this Company This caused us to pull the work order until the Broker could review the demands and insure that her issues got the proper attention Her actions caused the delay of her work request until Monday, Augwhen the order was re-issued and accomplished the same day We have sent a letter to MsUpshaw requesting that she document any medical conditions her children have that need emergency attention for future work orders To date she has not replied In summary, Ms [redacted] now has working air conditioning which would have been corrected Fri8/15/had she not made it an issue Her windows have been opened which could have been done by her, and I cannot address her bug problem because I have no record of it in our files from her or any previous tenant She is correct, however, that our liability insurance prevents us from spraying chemicals in homes after they are rented
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I don't agree because they came out and still say they cant find the problem he will be back in a couple of days to see if it dried up and I am not going to pay to have it fixed when I pay them 595.00 a month for rent because that is their job to fix it.the contractors that they send out don't do nothing but make things worst meaning start on something and never finish
Thank you for your inquiry on behalf of Mr*** *** Mr*** placed a request for repair on his stove on 8/30/stating that "one burner on stove(gas) leaks underneath when turned onFlame goes under burner." For someone unfamiliar with gas stoves they do not recognize the
real cause which was spill- over on the stove had clogged the gas burner The contractor reported "Burner on stove, all holes were clogged with grease Had to clean eye then take wire and ran threw holes to get it clear." There was no mention of the Gas Company or any leak found in the applianceMr***'s contract requires that costs to repair incidents or damages caused by the tenant that are not fair wear and tear, or that result from misuse or uncleanliness, will be the charged to the tenant It was obvious that failing to clean the stove resulted in this problem and Mr*** was properly charged Mr*** was sent a bill which told him of our decision and gave him ten days to pay or to rebut the bill if he felt he was wrongly charged He did not rebut the billWhen Mr*** presented his rent for October his repair bill was over ten days old and he did not offer a payment In accordance with his contract the rental clerk paid the oldest debt first, stove repair, which left his rent short His receipts were clear and he understood that he owed more rent He failed to bring his rent current in October nor rebut the bill, but we did not file a dispossessory At this time, however, the late rent plus late charges have increased and a new month of rent is due and late A dispossessory has been issued and if not paid within the next two days he risks being evictedMr*** has not paid the $he refers to in his complaint so there can be no refund
Thank you for notifying us of the tenant complaint *** from Ms*** *** Ms*** is an elderly lady who causes us no problems Her grown children however repeatedly are upset with some condition issue or problem which is of little or no priority In this case
it is cosmetic issues
When this problem was first reported the company Broker visited the unit and assessed it to determine if any issues were health and welfare issues and they were not. The wood observed is again not a danger and does require re-nailing The Broker himself trimmed a wire that was supposedly an issue and he propped up lattice work that had fallen during a recent storm When we next have maintenance men in the area they will address other cosmetic issues
The items discussed in this complaint could be remedied by the tenant's children if they were really a problem the cable that is referred to in this complaint is either a cable TV cable or telephone cable If the tenant will call her service provider they will tack it back up where it will not be in her vision, I repeat, it is not in a place to pose a danger
*** ** ***
Associate Broker
Regretfully, most of the complaint is true We are struggling to get the City to install a sewer tap to alleviate this problem Would appreciate two weeks to respond with positive results
Regret the late response. Contractor had a personal emergency and am just now receiving information. Work order received Jan24, 2014, a Friday. Work order given to contractor the following MondayThis was the week of extreme weather and contractor's diagnosis was a pipe busted
due to freezing weather. Pipe is on an outer wall and though the tenant did have a previous problem in that area this pipe problem was unrelated other than the location. Landlord covered cost of repair though the tenant's contract clearly states that he should take precautions against freezing pipes and he could have been billed for the repair
*** ** ***
Associate Broker
A visit to this home 9/18/confirmed that the tenant is moving from the home There is a limb on the home but there doesn't appear to be any roof damage Inspection inside the home revealed what appears to be water damage to the ceiling in the form of a bubble there is no other
evidence of damage such as water in light fixture or mold The bubble in the ceiling is in a part of the living room that can be easily avoided until a repairman can visit to correct it
I confirm that this Company was notified of the limb on Septand I have spoken to the contractor today about patching the roof
thank you for bringing this problem to our attention
Thank you for forwarding the complaint from our tenant Ms. [redacted]. It is disturbing that she would use vulgarities in her complaint and that the Revdex.com would pass it on without a review. We do not use such language in our business nor do we it allow from our tenants....
Ms. [redacted] signed a maintenance addendum to her contract that states it is the tenants responsibility to light their own pilot lights in a home. The purpose of that clause is to prevent the cost of a service call for something anyone can do. If she chooses not to follow her agreement she can hire us or someone else to come light the pilots. As she states, she notified us of her problem on 18 January. Our office was open and we assigned a contractor the same day. It is true that the contractor did not repair the heat until 19 January and Ms. [redacted] was present. The same addendum she signed discussing pilot lights informed her that we would assign heat calls a priority and do our best to service them within 3 days. We repaired hers the next day, apparently the day she submitted her complaint to you. The contractor informs us that when he left, on 19 January, the heat was operating properly. Please inform Ms. [redacted] that she can put her future maintenance requests in writing and deliver them to our office. She should further be admonished that if vulgarities are used our staff can refuse service.
Thank you.
Thank you for your inquiry on behalf of Ms. [redacted]. Ms. [redacted] has been a long term tenant with this Company and has a good payment history. I find no record of a heat call this year either resolved or unresolved. If she would comply with her contract and provide us...
the information in writing we will be glad to investigate.
In reference to air conditioning calls we rely on contractor’s just as other customers. We hire qualified technicians who should correct problems according to the Southern Building Code and if a tenant feels that this has not been done then they should communicate it to us for review. We also have no information on Ms. [redacted]’s alleged asthmatic condition. If she will provide us a doctor’s notice we may be able to make exceptions to our policy on her behalf.
In summary, we have Ms. [redacted]’s work order and it was prioritized and assigned in accordance with our policy and the date of her request. A request for upgrade of priority should be placed in writing.
Thank you for forwarding the complaint from Ms. [redacted]. The facts are that Ms. [redacted] signed a maintenance agreement when she executed her contract that stated upon notification of a maintenance problem if it were routine it could take up to a week to correct. Ms. [redacted] called...
in a work order on 8/14/14 at 4:35 p.m. which is basically close of business. The maintenance order was scheduled for issue at 7:30 on 8/15/14. On that date Ms. Upshaw brought in a letter which was bitter and threatening. She also stated that her children had asthma which she had not previously revealed to this Company. This caused us to pull the work order until the Broker could review the demands and insure that her issues got the proper attention. Her actions caused the delay of her work request until Monday, Aug.18 when the order was re-issued and accomplished the same day. We have sent a letter to Ms. Upshaw requesting that she document any medical conditions her children have that need emergency attention for future work orders. To date she has not replied.
In summary, Ms. [redacted] now has working air conditioning which would have been corrected Fri. 8/15/14 had she not made it an issue. Her windows have been opened which could have been done by her, and I cannot address her bug problem because I have no record of it in our files from her or any previous tenant. She is correct, however, that our liability insurance prevents us from spraying chemicals in homes after they are rented.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I have heard this excuse before the area around the tank and run off is gettig worse, the tub contines to back up when showering, amd the house smells around the kitchen sink area.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However I will provide them with a letter from my Doctor stating my health issues so the company will not THINK I am alleging being an asthmatic patient. Hopefully they will consider it and act with a since of urgency. As to the heater work order I will say I have no reason to lie about it and they know it's not a lie but I'm not here to argue that all I want is FAIR TREATMENT and nothing less.
Regards,
[redacted]
Thank you for your inquiry in reference to our tenant, Ms. [redacted]. Ms. [redacted] has repeatedly called in the water problem but in spite of her statement, her water bills do not show increased water usage. In April a contractor visited the property wher he found a leak under a kitchen...
sink and a drip from a hot water heater. These were repaired. A review of Ms. [redacted]' water bills show normal usage until the May bill which you may recall is when Columbus Water Works changed to a monthly billing cycle and all users had a larger bill for one payment period. The usage went down the following month and remained normal until the month of September 2015. We have had contractors visit and the owner of the Company, none have yet seen the reported manifestation of water in the drive way. Ms. [redacted] is welcome to hire her own plumber, at her expense, to isolate the problem. If there is indeed a problem the property owner will have it repaired.
sincerely,
[redacted]
Associate broker
Thank you for your inquiry in reference to Ms. [redacted] a current tenant with Turman Realty Co. Ms. [redacted] rented a home built in the 1950's to meet her budget requirements. She visited the home prior to renting it and performed a move-in inspection. Once in the home she...
began to report problems that had not previously existed. Her complaint that we do not respond to her requests is incorrect. Not only did a repair man visit but we had the Foreman visit after the repair and due to the excessive requests we had the Company owner visit. The findings were that Ms. [redacted] does not wish to use her operating gas stove because she does not wish to light the burners with a match. The stove has functioned properly with previous tenants and our contractor found no problem with the stove. She is currently using an electric hot plate to cook and that is probably why her circuit breakers keep turning off. She is causing the problems but wishes to blame others.
Further, Ms. [redacted] has many electrical items she is using her receptacles for. Since this is an older home it Code only required two electrical outlets in each room. By using all of her receptacles in the kitchen she has no further choice but to use an extension cord or unplug something else.
She has now called Columbus Code Enforcement who will visit today. This should resolve our issue with her but we follow Code guidelines so she will probably not be happy with their response to her.
sincerely,
[redacted], Associate Broker
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I don't agree because they came out and still say they cant find the problem he will be back in a couple of days to see if it dried up and I am not going to pay to have it fixed when I pay them 595.00 a month for rent because that is their job to fix it.the contractors that they send out don't do nothing but make things worst meaning start on something and never finish
Turman Realty Co. investigated Ms. [redacted] complaint and was unable to substantiate her claim. We advise commercial tenants that they have ten days to accomplish their move in inspection and report problems. After that they assume responsibility for repairs. I'm sorry that...
she chose not to check her systems in the grace period allowed.. The system she alleges "...hadn't worked for years.." has worked for every tenant prior to her. Had she used the grace period the problem would have been corrected at the landlord's expense
Based on Ms. [redacted] request in reference to her lock, we researched previous tenant records, Ms. [redacted]'s move in inspection, and her work requests submitted while a tenant. We found no evidence of a reported problem with the lock or a lack of a key. Again, a report during the grace period would have gotten the situation corrected before there was a dispute.
Sincerely,
William E. Turman,
Lieutenant Colonel, USA (Ret.)
Associate Broker
Thank you for your inquiry in reference to Ms [redacted] a current tenant with Turman Realty Co Ms [redacted] rented a home built in the 1950's to meet her budget requirements She visited the home prior to renting it and performed a moinspection Once in the home she began to report problems that had not previously existed Her complaint that we do not respond to her requests is incorrect Not only did a repair man visit but we had the Foreman visit after the repair and due to the excessive requests we had the Company owner visit The findings were that Ms [redacted] does not wish to use her operating gas stove because she does not wish to light the burners with a match The stove has functioned properly with previous tenants and our contractor found no problem with the stove She is currently using an electric hot plate to cook and that is probably why her circuit breakers keep turning off She is causing the problems but wishes to blame othersFurther, Ms [redacted] has many electrical items she is using her receptacles for Since this is an older home it Code only required two electrical outlets in each room By using all of her receptacles in the kitchen she has no further choice but to use an extension cord or unplug something else She has now called Columbus Code Enforcement who will visit today This should resolve our issue with her but we follow Code guidelines so she will probably not be happy with their response to hersincerely, [redacted] , Associate Broker
Turman Realty Coinvestigated Ms [redacted] complaint and was unable to substantiate her claim We advise commercial tenants that they have ten days to accomplish their move in inspection and report problems After that they assume responsibility for repairs I'm sorry that she chose not to check her systems in the grace period allowed The system she alleges "...hadn't worked for years.." has worked for every tenant prior to her Had she used the grace period the problem would have been corrected at the landlord's expense Based on Ms [redacted] request in reference to her lock, we researched previous tenant records, Ms [redacted] 's move in inspection, and her work requests submitted while a tenant We found no evidence of a reported problem with the lock or a lack of a key Again, a report during the grace period would have gotten the situation corrected before there was a dispute Sincerely, William ETurman, Lieutenant Colonel, USA (Ret.) Associate Broker
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I have heard this excuse before the area around the tank and run off is gettig worse, the tub contines to back up when showering, amd the house smells around the kitchen sink area Regards, [redacted]
Thank you for forwarding the complaint from Ms [redacted] The facts are that Ms [redacted] signed a maintenance agreement when she executed her contract that stated upon notification of a maintenance problem if it were routine it could take up to a week to correct Ms [redacted] called in a work order on 8/14/at 4:p.mwhich is basically close of business The maintenance order was scheduled for issue at 7:on 8/15/ On that date MsUpshaw brought in a letter which was bitter and threatening She also stated that her children had asthma which she had not previously revealed to this Company This caused us to pull the work order until the Broker could review the demands and insure that her issues got the proper attention Her actions caused the delay of her work request until Monday, Augwhen the order was re-issued and accomplished the same day We have sent a letter to MsUpshaw requesting that she document any medical conditions her children have that need emergency attention for future work orders To date she has not replied In summary, Ms [redacted] now has working air conditioning which would have been corrected Fri8/15/had she not made it an issue Her windows have been opened which could have been done by her, and I cannot address her bug problem because I have no record of it in our files from her or any previous tenant She is correct, however, that our liability insurance prevents us from spraying chemicals in homes after they are rented
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I don't agree because they came out and still say they cant find the problem he will be back in a couple of days to see if it dried up and I am not going to pay to have it fixed when I pay them 595.00 a month for rent because that is their job to fix it.the contractors that they send out don't do nothing but make things worst meaning start on something and never finish
Thank you for your inquiry on behalf of Mr*** *** Mr*** placed a request for repair on his stove on 8/30/stating that "one burner on stove(gas) leaks underneath when turned onFlame goes under burner." For someone unfamiliar with gas stoves they do not recognize the
real cause which was spill- over on the stove had clogged the gas burner The contractor reported "Burner on stove, all holes were clogged with grease Had to clean eye then take wire and ran threw holes to get it clear." There was no mention of the Gas Company or any leak found in the applianceMr***'s contract requires that costs to repair incidents or damages caused by the tenant that are not fair wear and tear, or that result from misuse or uncleanliness, will be the charged to the tenant It was obvious that failing to clean the stove resulted in this problem and Mr*** was properly charged Mr*** was sent a bill which told him of our decision and gave him ten days to pay or to rebut the bill if he felt he was wrongly charged He did not rebut the billWhen Mr*** presented his rent for October his repair bill was over ten days old and he did not offer a payment In accordance with his contract the rental clerk paid the oldest debt first, stove repair, which left his rent short His receipts were clear and he understood that he owed more rent He failed to bring his rent current in October nor rebut the bill, but we did not file a dispossessory At this time, however, the late rent plus late charges have increased and a new month of rent is due and late A dispossessory has been issued and if not paid within the next two days he risks being evictedMr*** has not paid the $he refers to in his complaint so there can be no refund
Thank you for notifying us of the tenant complaint *** from Ms*** *** Ms*** is an elderly lady who causes us no problems Her grown children however repeatedly are upset with some condition issue or problem which is of little or no priority In this case
it is cosmetic issues
When this problem was first reported the company Broker visited the unit and assessed it to determine if any issues were health and welfare issues and they were not. The wood observed is again not a danger and does require re-nailing The Broker himself trimmed a wire that was supposedly an issue and he propped up lattice work that had fallen during a recent storm When we next have maintenance men in the area they will address other cosmetic issues
The items discussed in this complaint could be remedied by the tenant's children if they were really a problem the cable that is referred to in this complaint is either a cable TV cable or telephone cable If the tenant will call her service provider they will tack it back up where it will not be in her vision, I repeat, it is not in a place to pose a danger
*** ** ***
Associate Broker
Regretfully, most of the complaint is true We are struggling to get the City to install a sewer tap to alleviate this problem Would appreciate two weeks to respond with positive results
Regret the late response. Contractor had a personal emergency and am just now receiving information. Work order received Jan24, 2014, a Friday. Work order given to contractor the following MondayThis was the week of extreme weather and contractor's diagnosis was a pipe busted
due to freezing weather. Pipe is on an outer wall and though the tenant did have a previous problem in that area this pipe problem was unrelated other than the location. Landlord covered cost of repair though the tenant's contract clearly states that he should take precautions against freezing pipes and he could have been billed for the repair
*** ** ***
Associate Broker
A visit to this home 9/18/confirmed that the tenant is moving from the home There is a limb on the home but there doesn't appear to be any roof damage Inspection inside the home revealed what appears to be water damage to the ceiling in the form of a bubble there is no other
evidence of damage such as water in light fixture or mold The bubble in the ceiling is in a part of the living room that can be easily avoided until a repairman can visit to correct it
I confirm that this Company was notified of the limb on Septand I have spoken to the contractor today about patching the roof
thank you for bringing this problem to our attention
Thank you for forwarding the complaint from our tenant Ms. [redacted]. It is disturbing that she would use vulgarities in her complaint and that the Revdex.com would pass it on without a review. We do not use such language in our business nor do we it allow from our tenants....
Ms. [redacted] signed a maintenance addendum to her contract that states it is the tenants responsibility to light their own pilot lights in a home. The purpose of that clause is to prevent the cost of a service call for something anyone can do. If she chooses not to follow her agreement she can hire us or someone else to come light the pilots. As she states, she notified us of her problem on 18 January. Our office was open and we assigned a contractor the same day. It is true that the contractor did not repair the heat until 19 January and Ms. [redacted] was present. The same addendum she signed discussing pilot lights informed her that we would assign heat calls a priority and do our best to service them within 3 days. We repaired hers the next day, apparently the day she submitted her complaint to you. The contractor informs us that when he left, on 19 January, the heat was operating properly. Please inform Ms. [redacted] that she can put her future maintenance requests in writing and deliver them to our office. She should further be admonished that if vulgarities are used our staff can refuse service.
Thank you.
Thank you for your inquiry on behalf of Ms. [redacted]. Ms. [redacted] has been a long term tenant with this Company and has a good payment history. I find no record of a heat call this year either resolved or unresolved. If she would comply with her contract and provide us...
the information in writing we will be glad to investigate.
In reference to air conditioning calls we rely on contractor’s just as other customers. We hire qualified technicians who should correct problems according to the Southern Building Code and if a tenant feels that this has not been done then they should communicate it to us for review. We also have no information on Ms. [redacted]’s alleged asthmatic condition. If she will provide us a doctor’s notice we may be able to make exceptions to our policy on her behalf.
In summary, we have Ms. [redacted]’s work order and it was prioritized and assigned in accordance with our policy and the date of her request. A request for upgrade of priority should be placed in writing.
Thank you for forwarding the complaint from Ms. [redacted]. The facts are that Ms. [redacted] signed a maintenance agreement when she executed her contract that stated upon notification of a maintenance problem if it were routine it could take up to a week to correct. Ms. [redacted] called...
in a work order on 8/14/14 at 4:35 p.m. which is basically close of business. The maintenance order was scheduled for issue at 7:30 on 8/15/14. On that date Ms. Upshaw brought in a letter which was bitter and threatening. She also stated that her children had asthma which she had not previously revealed to this Company. This caused us to pull the work order until the Broker could review the demands and insure that her issues got the proper attention. Her actions caused the delay of her work request until Monday, Aug.18 when the order was re-issued and accomplished the same day. We have sent a letter to Ms. Upshaw requesting that she document any medical conditions her children have that need emergency attention for future work orders. To date she has not replied.
In summary, Ms. [redacted] now has working air conditioning which would have been corrected Fri. 8/15/14 had she not made it an issue. Her windows have been opened which could have been done by her, and I cannot address her bug problem because I have no record of it in our files from her or any previous tenant. She is correct, however, that our liability insurance prevents us from spraying chemicals in homes after they are rented.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I have heard this excuse before the area around the tank and run off is gettig worse, the tub contines to back up when showering, amd the house smells around the kitchen sink area.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However I will provide them with a letter from my Doctor stating my health issues so the company will not THINK I am alleging being an asthmatic patient. Hopefully they will consider it and act with a since of urgency. As to the heater work order I will say I have no reason to lie about it and they know it's not a lie but I'm not here to argue that all I want is FAIR TREATMENT and nothing less.
Regards,
[redacted]
Thank you for your inquiry in reference to our tenant, Ms. [redacted]. Ms. [redacted] has repeatedly called in the water problem but in spite of her statement, her water bills do not show increased water usage. In April a contractor visited the property wher he found a leak under a kitchen...
sink and a drip from a hot water heater. These were repaired. A review of Ms. [redacted]' water bills show normal usage until the May bill which you may recall is when Columbus Water Works changed to a monthly billing cycle and all users had a larger bill for one payment period. The usage went down the following month and remained normal until the month of September 2015. We have had contractors visit and the owner of the Company, none have yet seen the reported manifestation of water in the drive way. Ms. [redacted] is welcome to hire her own plumber, at her expense, to isolate the problem. If there is indeed a problem the property owner will have it repaired.
sincerely,
[redacted]
Associate broker
Thank you for your inquiry in reference to Ms. [redacted] a current tenant with Turman Realty Co. Ms. [redacted] rented a home built in the 1950's to meet her budget requirements. She visited the home prior to renting it and performed a move-in inspection. Once in the home she...
began to report problems that had not previously existed. Her complaint that we do not respond to her requests is incorrect. Not only did a repair man visit but we had the Foreman visit after the repair and due to the excessive requests we had the Company owner visit. The findings were that Ms. [redacted] does not wish to use her operating gas stove because she does not wish to light the burners with a match. The stove has functioned properly with previous tenants and our contractor found no problem with the stove. She is currently using an electric hot plate to cook and that is probably why her circuit breakers keep turning off. She is causing the problems but wishes to blame others.
Further, Ms. [redacted] has many electrical items she is using her receptacles for. Since this is an older home it Code only required two electrical outlets in each room. By using all of her receptacles in the kitchen she has no further choice but to use an extension cord or unplug something else.
She has now called Columbus Code Enforcement who will visit today. This should resolve our issue with her but we follow Code guidelines so she will probably not be happy with their response to her.
sincerely,
[redacted], Associate Broker
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I don't agree because they came out and still say they cant find the problem he will be back in a couple of days to see if it dried up and I am not going to pay to have it fixed when I pay them 595.00 a month for rent because that is their job to fix it.the contractors that they send out don't do nothing but make things worst meaning start on something and never finish
Issue has been resolved as of Tuesday night at 630 p.m. Not going to pursue complaint. How do I state that is has been resolved already.
Turman Realty Co. investigated Ms. [redacted] complaint and was unable to substantiate her claim. We advise commercial tenants that they have ten days to accomplish their move in inspection and report problems. After that they assume responsibility for repairs. I'm sorry that...
she chose not to check her systems in the grace period allowed.. The system she alleges "...hadn't worked for years.." has worked for every tenant prior to her. Had she used the grace period the problem would have been corrected at the landlord's expense
Based on Ms. [redacted] request in reference to her lock, we researched previous tenant records, Ms. [redacted]'s move in inspection, and her work requests submitted while a tenant. We found no evidence of a reported problem with the lock or a lack of a key. Again, a report during the grace period would have gotten the situation corrected before there was a dispute.
Sincerely,
William E. Turman,
Lieutenant Colonel, USA (Ret.)
Associate Broker