Ultraclean Carpets and Air Ducts Reviews (1)
Ultraclean Carpets and Air Ducts Rating
Description: Carpet & Rug Cleaners, Duct Cleaning, Pressure Washing
Address: 468 West Hill Road, Glen Gardner, New Jersey, United States, 08826
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Review: I hired UltraClean to clean my carpets and vents including the dryer vents. After they cleaned the dryer vents, the dryer did not have any heat. I have been trying to resolve this for 3 weeks. [redacted] the owner keeps telling me he is coming out to fix the problem but has yet to show up. The vents were cleaned on January 20th. Just this week I spoke to him at least three times and left messages on his phone to set times for him to come. We settled on at least 3 different times and he never showed up and never called to say he wasn't coming. He was supposed to be at my house this past Saturday at 9:30. I rescheduled some things again to make sure I was home. He never showed up and never called. I have not been able to do any laundry since the vents were cleaned.
I have never experienced such horrible customer service. I am appalled and disgusted. His business should be shut down if this is how he treats customers.Desired Settlement: I would like a refund for the dryer vent cleaning and his business shut down.