Universal Movers

Review: We hired Universal Movers for our move on April 2nd, 2013. First, the time was agreed for 1-2pm, they were to arrive. They arrived at 3pm. Then they were very careless about our belongings, throwing boxes that were clearly marked fragile. They added a 3rd moving guy without our consent which we had to pay extra for. One mover was on his cell phone half the time and not working when he was on the job. Then they were told there would be an extra stop, at the last minute we were told to pay $75.00 more for the extra trip to storage. These men were very unprofessional. The final problem was that they did not finish the job. It was 8pm and they said they had to leave but the job was not done. We had to finish the job.Desired Settlement: I paid $520.00 for their horrible service. I want atleast half of my money back because of the stuff that was broken and for us having to finish the job.

Business

Response:

Universal movers are very sorry abut our customer experience if the customer send us picture of the damage item we will know better for how much money we should refund him

Out Custer can send the picture to [redacted]

We hired them to move our 1br apt stuff from VA to Fl. First of all, they showed up 2 hrs later than scheduled for pick up. They delivered 6 days after the estimated time. Prior to delivery, they gave us an estimated weigh of 6000lbs without us being there. We insisted on going to the weight station to do pre and post weights, they then told us just to have $3000 ready instead of the estimated quote (which was like $3500) . They damaged our dresser mirror, which is only a year old, and we spent a lot of money on the set. I kept calling the company and the person who answers the phone keeps referring me to the owner, who has yet to call me back for the last month. I don't recommend anyone to use this business.

Review: Scheduled an appointment was set to arrive between 1-3pm. I hadn't received a call or anything by 2pm so I called their dispatch department and they claimed they would call me back with information.I waited 20 min without anyone calling me, so I called back and they informed me that they were running late because the last job was bigger than expected and that this was their busiest time of the year. They had told me that the movers would not be at my place until 5pm.

When it got close to 5pm, I called again because no one had contact from anyone to let me know they be there soon. They had then told me its going to be another hour (arrival time would be 6pm). Then again around 6pm I called again and that they would be another hour till they arrived. Each time I called, they kept making comments like we will be there tonight as if they were trying to get me to reschedule.

The movers arrived at 6:50 to start moving. They told me that they would give me a good deal on the packing materials since they were late.They charged me $141 for 1 box, 4 rolls of tape, wrapping my mattress in plastic and to cover my items in their pads/blankets.

By the time the they finishing the moving everything it was nearly 10pm. The head mover claimed they would give me a discount on this and signed the paperwork to finish the job. I signed it and asked them to have them call me before charging my card. He said he would make sure.

The next morning, they charged my card without calling and then I called them and they never apologized for the 5 hour delay or to do anything to make up for the time. I told them that I wanted a discount since I ended up waiting nearly 7 hours for them to even show up and start and that we were not even finished to 10 at night. They said they would talk to her manager and call me back that afternoon or the next morning. Once again, no call back.

I called back and she wouldn't do anything and just keep saying reasons for their delay, blaming the last customer or they time of the year. If they are that busy, then they shouldn't scheduling me for that time and the acting like its everyone else's fault.

By the end of everything, they only will refund $50. They said it should be refunded within 5 min. I am still waiting for the refund 8 hours later. (this outcome came from today)Desired Settlement: Better discount, such as an hour, or free packing materials used and ownership of the issue. Instead I felt like it was everyone else's issue that they didn't come on-time.

Consumer

Response:

[redacted]