VitoBrain

I ordered a trial offer of Vito brain and prime omega 100. Paid shipping and handling without knowing I'll be automatically charged again.
I would like a refund of 202.90 because that was what I was automatically charged without any knowledge of it. 99.95 for the prime omega 100 and 102.95 for the vito brain. The order was placed on 09/07 at 4:29 PM. Order number is *** and I would also like you to cancel anything that has to do with this order or subscription. I do NOT want these products anymore.

They do not communicate with their customers and want to steal your money.
I purchased a "trial of 2 of their products" and after a couple days I said I didn't want to continue with the subscription. I never got a response and was left in the dark. I kept trying different contact methods and never got anything. Now they keep trying to bill me crazy amounts and won't stop billing even after I contacted them to cancel it. What a scam and some real dirt bags over there.

I ordered product as free trial for only S&H $7.95. Later I was charged an unknown retail price, plus charged S&H and retail for product did not order
I am a 92 year old resident of Mesa, Arizona. On July 30, 2019 I ordered one bottle Vito Brain. The internet offer was for FREE TRIAL. 2 weeks later they charged me additional $102.95 (8/14/2019) for this same one bottle of Vito Brain, and also charged me $99.95 (8/15/2019) for a product called Prime Omega 100, a product I definately DID NOT order. I do not recall ordering the Vita Brain on a trial basis defined as - in 14 days if I do not call them to cancel they will charge me the full "retail price." I also do not recall them provding any retail price. I understood this to be ONLY a FREE TRIAL, witout any additional obligations. I want a full refund for $102.95 for the Vito Brain, plus refund for the $7.95 and the $99.95 charged for the Prime Omega 100, a product I did not order. I used my USAA Visa credit card for the initial order on 7/30/2019.

I was charged for some kind of cream I never order
I have not ordered anything at all. I received notice that there were 2 charges from this company I never heard of. I contacted the number given and they tried to sell me more products! I haven't receives any packages and my credit card has been in a lockbox they then said an with user name who doesn't have a card and does not have access to !ine. Asked for a supervisor and they hung up the phone on me.

refund re returned merchandise has not been made
merchandise received by Vito Brain 7/13/19-refund was due by 7/23/2019
my account was closed via phone -in June 2019. The merchant claims they did not receive/cancel this subscription. On 07/05/2019 an order was sent to me (unsolicited) and was charged to my Visa on 07/08/2019 in the amount of $110.90. When I received the merchandise (07/11/2019)I called Vito Brain to get instructions on how to return the unopened package. This did not go well, as I was told this account was not closed and it's too late to return the merchandise, I spoke (argued)with employee *** at length. Finally, he agreed to give me a refund less a restocking fee of $19.95. The RE#4A696FXXXXXX was given to me to attach to the package and was mailed on 07/12/2019 to the
W Hillsboro Ave.address and was received by them on 7/13/2019 @ 12:45PM. as per tracking #
9500 1154 0983 *** (1st class postage of $4.53) I called on 07/27/2019 to say I have not received my refund 0f $90.95- response was "you'll have it in 10 days." A few days thereafter I called the Arizona office (800-906-0054) and spoke with employee *** I related the story to him - his response"you'll receive it in 10 days" I called again today and spoke with 2 empolyees - I was cut off the phone by #378, dialed the number again (800-947-6676) and spoke with the supervisor *** who told me it's too late I will not get a refund-it's been over 45 days. Excuse ME?!! As I'm speaking (in most incidences) with persons whose 1st language is not English, it's possible they did not understand what I was saying, and I could understand only part of what they said. But I did hear: "too late, we cannot give you a refund" Well, they have the merchandise (which I do not want) and my money as well. This appears to be a win-win situation for Vito Brain. This company has more than one address AND a misleading
title on the search pages, i.e., they are listed as Vito Brain, however the company under this heading is Brain X - no affiliation with Vito ,
Brain.The merchandise is sent from H & M PO BOX 3011-47, Salt Lake City Utah 84139

My son wasordering a product on amazon and is 17, could not get past a free trial screen with something called Vitobrain, they sent a trial??
my son was ordering a pair of shorts on line and count get passed a screen without hitting continue and it sent us a free trial of vitobrain and charged my card $7.95 for shipping. I returned the product .. return to sender.. 2 weeks later my charge card was charges $102.95.
I called and no answer from phone number I found on this site. I then in july received another bottle again and was charged $110.95 from Diamond B muscle, I emailed then and received no response. I disputed the charges on my card and then again this month received another bottle , I sent back return to sender and was again charged $110.95.. Icncelled my charge card and have an active dispute.

I signed up for a FREE trial of Vito Brain with a $4.95 shipping fee. I started receiving the product and was billed $110 a month x 2.
The automatic ship details were either absent on the website link or hidden. I searched for this aspect before submitting my billing information. I was billed $110.90 for each bottle x 2 months before I discovered it.

this company keep charging 110 dollars a month
I want them to stop charging me for this product it not worth the money and they keep sending the same thing every month

SCHULZ MUSCLE - charged a shipping charge for $7.95 then a monthly charge for $102.95 to a credit card. The problem was that we never order this!
SCHULZ MUSCLE - Chanique eye cream is also on this account.

They automatically charged me for omega 3 product which I did not order, they automatically signed me up for auto ship which I do not want.
responded to free offer 7/19/19 and they signed me up for auto ship (I don't even know if I can tolerate the product or not) and they charged me for omega 3 product I cannot take and did not order.

Deceptive advertising for Vito Brain supplement: free sample (pay only S&H) triggers monthly charges to supplied credit card.
Ordered advertised "Vito Brain" supplement Free Sample, with paid postage ($7.95). Was also sent another supplement, "Prime Omega 100", and charged an additional $7.95. During the ordering process, a page came up for an additional supplement when ordering the Vito Brain. There was no evident way to say NO, so I hit continue. I guess that triggered the ordering of this second (unwanted!) supplement. More importantly, my credit card has now been charged twice for MONTHLY subscriptions of BOTH supplements. All I ever wanted was the advertised Vito Brain free sample for cost of S&H. The advertisement I viewed said nothing about re-occurring subscriptions for two supplements with automatic credit card withdrawals. If there was anything there, it must have been un-emphasized fine print. The monthly charges show up on my credit card as 5/26/2019 WINTERMUSCLE101.COM for $102.95, 5/27/2019 SCHULZSKIN.COM for $99.95, 6/26/2019 DIAMOND B MUSCLE for $109.55 and 6/27/2019 SCHULZ OMEGA for $107.21. I cancelled my credit card and then called two merchant 1-800 numbers listed on my credit card statement, including 1-800-947-6676. The company rep tried to push discounted product. I said I didn't and don't want any of it. The company rep suggested that maybe some other family members would like the product. I said I didn't and don't want any of it. I said that I would ship back the product, and was told to keep it and the charges would be reimbursed. My card is now cancelled, so I don't know how that works. But, in addition to cancelling my card I am disputing these unauthorized charges through my credit card company. At the very least, all of this is deceptive advertising. If I am not refunded my money then personally I consider it a scam.

Can't reach VitoBrain customer service to stop the subscription and request a refund for a couple of months by now.
In November 2018 I subscribed to a free trial of a supplement VITOBRAIN from a website www.vitobrain.com. When I signed up to try this product, there was no picture of the back of the bottle with the Supplement Facts info, no any written information disclosing it. I also did not find any information about the price I will be charged after the free trial is over. After placing an order I received the conformation e-mail, in which the name of the product was misspelled ("Vitto Brain"). When I received the bottle, in the package I found the receipt that did not show the amount I was charged. There were also no any contact phone number. Additionally, the company name that sent me the product had nothing to do with VITOBRAIN. The address of the company was H & M from PO BOX in Salt Lake City, UT. After inspecting the product I realized that I signed up for the product that was misrepresented. If I was given the information of what ingredients are in the VITOBRAIN supplement, I would never signed up for it. The main ingredients in VITOBRAIN are vitB12 and Folic Acid. For a while I did not know how much I was charged on the monthly bases. When I saw the charge on my card for $110.90 from Schulz Muscle I flipped. Since then I have sent two e-mails to [email protected] with the request to cancel my subscription. I got no answer and they keep sending me the product and charging me $110.90 every month. I have 6 (six) unoped, unused bottles of VITOBRAIN. I would like to send them back to the company and get a full refund. Please help me with this this matter.

I cancelled this product trial and future purchase within the 14 days via email (the only contact information I had) and I was charged in full.
On June 12, I received confirmation email of my trial purchase. the email originated from [email protected] Upon trying the product I did not like it and send numerous emails to cancel the product and return the product. I received no response. I contacted my bank to locate a telephone number associated with the initial trial shipping charge and was informed that no contact information had been included. I replied to the email they sent me, but received no response. I emailed them again directly within the 14 days and received no response. after 14 days they charged me for the full amount 102.95 and this time there was a telephone number associated with the transaction. I called the number and was told I never contacted them to cancel the product. I assured them I had and was told they never received any such notice. I responded to the future cancellation notice and was still told I had never replied or emailed them. The supervisor stated I could contact [email protected] if I had further concerns and I have but continue to receive no response. I called customer service again asking for the correct mailing address to return the product and submit a written complaint and was told they could not provide any address other than an email address and if I had emailed [email protected] they would have replied. This process began June 14 and I have continued to email, but continue to receive no response.

unwanted delivery of vita-brain, signed up for free sample only, no continuous orders
Sent unwanted order and billed for it. No future orders wanted

Fraud Charge to my account. False Advertisement
05/21/2019 04:06:59 DIAMOND B MUSCLE 800-279-6959 CAUS Amount:($102.95)
Charged my account

USPS Tracking : evS - XXXX XXXX XXXX XXXX XXXX XX
H & M
P O BOX
3011-47
SALT LAKE CITY UT, 84130

SKU QTY Description
Prime Omega 100 1 Prime Omega 100
Vito Brain 1 Vito Brain

Ship Date 2019/05/07
SLSORD: ***
REF: XXXXXXXX-XXXXX
SHIPPER: H & M
SHPORD# XXXXX

This is the package information that arrived with order just a couple days before I was billed for the entire retail of item for a "test trial". The retail price of said trial was never advertised or listed. I called to cancel any further transactions from this company and was pitched 3 seperate times for up to 60% off of retail price for future orders with this company for said supplements in order informations. I refused and told them 3 times to cancel my subscription and to not further bill my card. They then went to give me a conformation cancel number and after the first letter it went to hold music without the number being read off. I am going to call back again to cancel again via phone. I am really not wanting to cancel my card again after having to cancel my card after a skimmer already got my information a month earlier at a CVS Pharmacy when getting my prescriptions.

I ordered free sample and was signed up for regular shipments. I have sent 2 e-mails cancelling with no response and a charge is on my credit card.
I submitted an order for 2 sample products on May 5. I contacted the company via e-mail on May 10 cancelling all future shipments and charges. I did not receive a response. Therefore, sent another e-mail on May 15. Both e-mails requested a confirmation response. I received no response to either e-mail. Today, May 19, I see a new charge of $102.95 on my credit card for the product that I cancelled. I need my credit card charge refunded and confirmation that all future shipments and charges have been cancelled.

Vito Brain Advertised Free Sample with paid postage. Now being charged for monthly subscription. I ONLY wanted free sample.
I saw an advertisement on the internet for Vito Brain which is supposed to be a brain enhancement formula made by Ben Carson. Ad contained many testimonials from famous people. The ad indicated a free monthly sample would be sent to me if I just paid for shipping of $7.95. During the ordering process, another page came up saying most people order an additional supplement when ordering the Vito Brain. I did not have a place to say NO so I hit continue. I gave all the necessary information including my credit card info and hit send (2/2/19). On 2/4/19 my credit card data showed a withdrawal of $7.95 as expected. On 2/5/19, another $7.95 was withdrawn. I did receive a confirmation notice of my order. First thing I noticed was there was NO address for this company, NO phone number. There was an email address of origination of receipt ([email protected]). It informed me a couple things I didn't know, the charges would be charged under DIAMONDBMUSCLE-VANTIV7691, SchultzSkin (Glendale, AZ). Also, at the bottom of the receipt it stated "A purchase and subscription was made from the ip address: 7-.-.1.-1". numbers negated for security. Grand total of the charge $15.90 (twice what I expected).
Approximately 8-10 days later I receive a single (one) package with two bottles in it. It was the Vito Brain and Prime Omega 100. I tried them for a week and experienced diarrhea and stopped. About that time I receive a call from my financial institution's fraud alert division about a $102.95 charge from Diamond B Muscle 800-279-6959 CA. They wanted to know if I had authorized that charge. I said NO. We discussed the circumstances of this issue and they suggested notifying Vito Brain (I did Via email), notify the Revdex.com (I am) and my state fraud division (I will).
The advertisement I viewed said nothing about a re-occuring subscription with automatic credit card withdrawals. Just for a free sample at the cost of S&H. The second bottle was sent because there wasn't a way to say NO and continue.
I feel as if I have been taken and want this to stop before it goes any further.

Location and email address info:
Vito Brain
3201 W Hillsborough Ave, Tampa, FL 33684-9001
email: http://www.vitobrain.com/
Phone: 800.906.0054

Deceptive marketing practice which included "free trial" of their product. However, credit card info then used to automatically bill you monthly.
The company used Facebook advertising claiming free trial of their product for payment of shipping cost. The company then used that payment information to automatically charge and ship products on a monthly basis. These products included Vito Brain and Prime Omega. Authorized amount to be charged on my credit card was for shipping only in the amount of 2 payments for $7.95 on 11-8-18. My credit card was also charged, without my authorization, on 11-27-18 for 2 separate amounts: $99.95 and $102.95 and charged again, without my authorization on 12-22-18 for $110.90 and 12-23-18 for $107.90. In summary, my credit card was charged, without authorization, for 4 separate charges in the amount of $421.70.
This company is apparently based out of Tampa, FL but the charges on my card were listed as Diamond B Omega and Diamond B Muscle (listed transaction in CA). Additionally shipment of this product was from H&M P.O. Box 3011-47, Salt Lake City, UT 84130.
I contacted the 2 separate 1-800 numbers listed on the product and listed on my credit card billing information. Both numbers go to the same call center. Those numbers are: 1-800-279-6959 and 1-800-947-6676. On 12-31-18, I spoke with Fran from the company and formally requested that Diamond/Vito Brain stop charging my account. I have also filed a dispute with my credit card company as I only authorized 2 payments in the amount of $7.95 each.

I ordered a free trial. When I recieved the package there was no information for return, company name, nothing. 2 weeks later, a charge of 200.00 was posted to my account from them. When trying to get information on a return for a refund via email, they told me to contact customer service. When I did, they refused a 100 percent refund. They started at 35 percent and I kept insisting a full refund. Finally, I got the refund with a restocking fee. I had to send the product back. I was told if it was not recieved by 11-8-18, I would not receive any refund. I sent the product priority mail. I asked to have a name to send it to for a signature. They would not give me one. In tracking my package, I received an alert telling me that there is a delivery issue. The address given for the return does not match the company name. I was told that the return address given was the warehouse that took the returns. When trying to locate any information on the company via web searches, it routes and reroutes your search never giving you any information. I have not been able to get any information on who owns the company or where to send a complaint.
Product_Or_Service: ViroBrain/ Prime Omega
Order_Number: C5FDEXXXXX