Volkswagen Group of America, Inc

Case: *** / *** VIN: *** April 26, 2017DateDear *** ***:This will acknowledge receipt and response to your Revdex.com correspondence dated 4/26/2017, regarding your Volkswagen ***We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.This case has been reviewed by multiple departments at various levels within the organizationVolkswagen Group of America’s positions remains that we are unable to provide any assistance.We understand that this is not the resolution you are looking for, however we appreciate the opportunity to respond.Sincerely,Ryan H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The explanation from VW makes no sense. The manufacturer is VW itself - VW is billing me for unfair and deceptive chargesI need help resolving this as the business is not working with me I turned this Vehicle in because it wasn't large enough for my family and the dealer couldn't help me.Now I'm being billed all these ridiculous charges
Regards,
*** ***

*** *** *** ***E-Mail Case: 1*** * *** *** ***June 8, 2017DateDear *** ***This will acknowledge receipt and response to your Revdex.com correspondence dated 6/2/regarding your Volkswagen JettaWe sincerely apologize for any service-related
difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concernsIf you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Ryan H

Dear *** ***: This is in response to the Revdex.com complaint we received on 2/8/relating to the TDI Class Action Settlement Program. For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com , as it has the most up-to-date
information. To speak to someone concerning the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI process and they have access to the information relating to the TDI Settlement programSincerely,Laura SCustomer Resolution & Retention Arbitration Specialist

***:Please provide the attached response to this customerThanks!Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: ***@vwgoa.com Confidentiality Notice: This message (including any
attachments) is intended exclusively for the individual or entity to which it is addressed. If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message. This will acknowledge receipt and response to the Revdex.com complaint dated 6/22/regarding the Volkswagen *** you previously ownedWe sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Although our response could not be favorable, we appreciate the opportunity to reply

Hello,The customer has contacted our Customer Resolution and Retention Department and is currently working with a Case Specialist in an attempt to resolve her concerns.Thanks,
*** ***
*** *** *** ***
*** ***t

*** ***: We apologize if you were disappointed with our response. Please contact the TDI Settlement Customer Support Team at 844-98-CLAIM (844-982-5246) for assistance, as this team has access to your file and is there to assist with the TDI settlement process. Sincerely,Laura S.Customer Resolution and RetentionArbitration Specialist

December 3, 2015Dear *** *** ***,On behalf of Audi of America, Inc("Audi"), an organizational unit of Volkswagen Group of America, Inc., this letter will acknowledge receipt and respond to your request for the repurchase of your vehicle as a result of the recent news regarding emissions
issues with certain AudiTDl vehicles.The trust of our customers and the public is our most important assetWhile the service history of your vehicle does not meet state or federal requirements for a repurchase or replacement, please know that there are efforts underway to ensure that both your vehicle and your trust in our organization are remediedA remedy of the TDI emissions issue is in the process of being developed and we greatly appreciate your patience during this timeAs a measure of goodwill, Audi has communicated initial steps to show gratitude to owners of affected vehicles for their patience while long term measures are put into placeInformation with regard to this goodwill offer can be found at www.audidieselinformation.com.We apologize for any difficulties you may be experiencing, and wish to assure you that once a remedy has been determined for the relevant vehicles, the owners of those vehicles will be contactedIn the interim, please note that on September 18, 2015, the United States Environmental Protection Agency (EPA) stated that the emissions issues "do not present a safety hazard and the cars remain legal to drive and resell."We will continue to work within the terms of any applicable manufacturer's warranties to address any verifiable concerns with your vehicleIf you experience any additional concerns with your vehicle, please contact an authorized Audi dealership to schedule a service appointmentShould there be additional information regarding your vehicle's service history that you would like us to consider, please contact Customer Resolution & Retention at ###-###-#### or ***.com.Sincerely,Customer Resolution & Retention

Hello *** ***,We have received the complaint filed with the Revdex.com regarding your vehicleVolkswagen of America values you as a customerThe trust of
our customers and the public is and continues to be our most important asset
We at the Volkswagen Group will do our best to justify the trust
that so many
people have placed in us
Please note that on September 18, the United States
Environmental Protection Agency (EPA) issued a press release stating "Car
owners should know that although these vehicles have emissions exceeding
standards, these violations do not present a safety hazard and the cars remain
legal to drive and resell"
We have also documented your concerns with being blocked from the @** *** feedYou can go to the following website to receive information and updates regarding affected diesel vehicleswww.vwdieselinfo.com.Best Regards,Customer Resolution and Retention

*** ***:We have reviewed your concern and Volkswagen would like to reimburse you $that our Road Service program allows, and as the Road Service representative advised you of during the telephone conversationThe vehicle does need to be towed to the closest Volkswagen
dealership under the Roadside assistance program; however due to the circumstances, we will reimburse you the maximum allowed amount of $150.00. The check will be mailed to the address provided on this claim within 7-business days.*** *** *** *** ** *** *Canton, MI ***Sincerely,
Laura S
Customer Resolution and Retention
Arbitration Specialist
Volkswagen Group of America, Inc
Ph###-###-####
Fax ###-###-####
mailto: ***@vwgoa.com
Confidentiality Notice: This
message (including any attachments) is intended exclusively for the individual
or entity to which it is addressed. If you are not the named addressee,
you are not authorized to read, print, retain, copy or disseminate this message
or any part of it If you have received this message in error, please
notify the sender immediately by e-mail and delete all copies of the message

VW sent their original response and I replied to that through Revdex.comThey did not again respond as far as I knowMy issues are not resolved and I remain with my original issues

Hello,While we do apologize for the experience you have had in regards to the purchase of your extended service contract, this is a product offered by *** and sold by the dealershipsDealerships are franchise businesses and we are not in a position to dictate their business
practices. Volkswagen has not authority to change the policies of these type of services.Thank you,Kim L.Customer Resolution and RetentionArbitration
SpecialistVolkswagen Group of America, Inc.Ph###-###-#### ext***Fax ###-###-####mailto: ***@vwgoa.com

[To assist us in bringing this
matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: S*** with Cuztomer Care has said Volkswagem is not going to do anything with the quality of the product or buy back the vehicleThe case has been closed I requested another person to take my complaint to and was told there was no one and S*** would not give me another name I asked S*** to provide me with a letter stating that and she said she would send it to me but that it would take to days Perhaps Volkswagen needs to update their records to reflect the conversations that have taken place
Regards,
*** ***

July 1, 2016 This will acknowledge receipt and response to the Revdex.com complaint you filed on 6/26/regarding your Volkswagen ***We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is
evaluated on an individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are notable to assist in all cases.Sincerely,Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: ***@vwgoa.com

Mrs*** *** *** *** Dr Mckinney, TX 75070-2641Revdex.com Case: ***RE: Volkswagen *** Case: *** VIN: ***Dear Mrs***:We apologize you are disappointed with our responseThe Powertrain Limited warranty for your vehicle was for years or 60,miles, whichever occurred firstThe last reported mileage was over 98,miles; therefore the vehicle is well beyond the Warranty and we are unable to provide any financial assistance.Thank you for allowing us the opportunity to respondYou may contact Volkswagen Customer CARE to address any future concerns.Sincerely,Laura S.Customer Resolution & Retention Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: I did some research and there have been others VW owners who received assistance with this issueOther owners have received assistance on getting their VW serviced with more miles then I have on my vehicleI was sold on the maintenance fee coverage through VWMy vehicle is not years oldI brought my VW brand new it is I do not think that it is fair from a customer service perspective that you do not assist me in some wayI also do not think it is fair that you have helped others in the same situation but not meI am not asking that you cover the complete service for my vehicleI am asking for some kind of compromise so that I can get my vehicle servicedI ask that you please review this and help me to resolve this issue so I can get my car servicedThanks again.Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I originaly contacted *** nancials and *** customer services*** customer services transfered me to *** financials they could not helped me so they were trying to transfer me AGAIN to customer servicesIt has been several days and even after I opened this complain no one has contacted me, someone even told the Revdex.com thatvI was contacted about this when it was not true, I invited you to produce the records of that callWhat ever *** issues are withbtheir systems and their data, I dont understand why shoild I need to contact them againI want to speak with someone that can give me answersI dont care about your mail, specially because I have to wait at leats other days to get what ever data someone has collectedWhy is *** refuse to talk to me about this issue?
Regards,
*** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is the worst business I have worked withI have left laura several messages and she fails to respondThe issues with the ** made the vehicle unsafeAudi/vw auto group allowed my family to be in the vehicle while unsafe putting my family in harmAudi/Vw failed to view the concerns with the vehicle as well as a very long delay to pull current service historyFailed to see that the vehicle was returned back to the dealer not even hours after pick upAudi has been notified on many times in regards to the issues with the vehicleAudi failed to complyAudi has failed to return several phone calls in regards to the urgency of this matterIf audi would have take the matter more seriously while the vehicle was at the dealer for almost a month we would not be in this situationAudi also talked about a settlement not once was any mention of a settlementOnly mention was to have the vehicle replace due to the long list of issues with the vehicle. Audi deemed that the vehicle did not meet their so called requirements for a replacement If that was the case why was the vehicle right back the next day new r/o opened for suspension noise once again (same issue back in october) and lower control arms and bushings were ordered with not promise of a fix(please not shop foreman also spoke with audi rep to confirm)Why should a vehicle with 78xx miles need this type of repair keep in mind the vehicle was awaiting on approval for arm rest, passangerside seat and driver seatWhy would a vehicle with 78xx miles need the center console replaced a second time? and why should I need new seatsWhy should I have to pay for a vehicle that I did not even have? Audi has failed to comply Audi has failed to even help their own dealershipAudi has failed to help a customer I did not build the vehicleAudi is still dragging this on and for that I have as well notified local news companies ( perks of having friends who work for these stations and have been following my comments on social media)As well I have made people who are looking into purchasing new audi's to say away due to all the issuesjust off the top of my head we have turned away people from buying audi'sAs well we have had friends that have decided on their own free will to speak there mind at the dealership. The General Manager for the dealership we purchased the ** from even contacted audi on our behalf and he could not get Audi to helpOver principle I will continue to escalate this continuing issue with audi until Audi decides to do the right thing and stop hiding behind the phone. Audi Usa/ Vw auto group has delayed their resoi
Regards,
*** ***

August 3, 2016Dear *** ***:We regret to learn of the concerns you have experienced with the radio in your ***Unfortunately, we are unable to remove a radio unit from an existing vehicle to install in your vehicleBecause of the length of time you have been waiting for a replacement
radio, we would like to offer the following settlement as a goodwill gesture:Volkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., will pay to *** *** * *** the sum of $as settlement of this claim for the referenced vehicleVolkswagen offers this amount as the only and final cash settlement offer.In consideration of the offer set out above, *** *** * *** agrees that any payments made by Volkswagen pursuant to the terms of this offer are in full and final settlement of this matterIf the written, limited warranty of Volkswagen Group of America, Inchas not expired, it will remain in effect subject to its terms, conditions, restrictions and limitations.If these terms are agreeable, please sign below and return to me via email, fax or regular postal mailOffer valid for days from date above.Laura S.Customer Resolution and Retention

February 2, 2018Dear *** ***:Please allow this to serve as receipt and response to your Revdex.com correspondence dated 1/26/regarding the Volkswagen *** * vehiclesUnfortunately, at this time I do not have any updates to provide to youVolkswagen of America is still
waiting on the approval to release the Volkswagen *** * vehicles.If you have pre-ordered anything form your local Volkswagen dealership, they will be your best point of contact moving forwardVolkswagen of America does not participate in the selling of any vehiclesEach Volkswagen dealership is owned and operating independently.I understand that this was not the response you were hoping for, however Volkswagen of America appreciates the opportunity to respond.Sincerely,Ryan H.Customer Resolution & Retention Specialist