The factory delivered the wrong color to client? We picked up the rug and reordered, but this time had it delivered to the store? We had the client come into our shop, examine the rug and okay it before delivery to her home? She contacted us days after delivery, telling us she didn't like it? I charged her the 25% restocking fee and reimbursed her $? We continue to do business with this particular factory? What else can I do?Thank you, [redacted]
The factory delivered the wrong color to client? We picked up the rug and reordered, but this time had it delivered to the store? We had the client come into our shop, examine the rug and okay it before delivery to her home? She contacted us days after delivery, telling us she didn't like it? I charged her the 25% restocking fee and reimbursed her $? We continue to do business with this particular factory? What else can I do?Thank you, [redacted]