WigSis Global Co Ltd

Hi Sir,Thanks for your concerning on this case.We are sorry for that the customer does not satisfy our wigs After consultant with her, we refused our partial refund and other offersNow, we have offered her our returning address, she just needs to return the package to our factory according to our instructionsWhen we receive the package , we will refund her order amount.RegardsOlivia

Dear [redacted] Sorry to receive the complain from the customer, we accept the return and refund, we are trying to slolve this issue, provide to remake a new one for her,and now we have sent the return address to the customer, here is the e-mail:we can offer you the return address, please send it back via usps,Receiver: *** ***Address: Room 1003, Huishang International Building, Shouchun Road, Luyang District,Hefei City, Anhui Province, ChinaPostal Code: [redacted] Tel: [redacted] Kind regards,Candy Regards

Hi,Thanks for your concern on the case.The buyer order the wig on Jan 2nd ,and asked to cancel the order on Jan 7th,2018.According to our cancellation policy (please check the attachment), the buyer need to pay the cost fee if she cancel the order nowBut she could not understand our policy and refused to pay the costWe are consulting this issue with her and trying to find a best way to solve this case.Please check this case justly.Thanksolivia

Sorry for te later reply,the complain about the wig's color, but we saw the pictures,the wig the customer received is similar to the image on the site,but the customer just not satisfied with the item, we offer to refund her $to express our apology, hope she can accept itVivian

Complaint: I am rejecting this response because: Sincerely, Denise Smith I will accept $and not a penny less I am still losing money for wigs that I will never wear due to their poor quality

Complaint: [redacted] I am rejecting this response because:If yoi go to WIGSIS.com website, they state that their business location is Fairbanks, Alaska, U.S.ANo where do they mention that they are actually located in ChinaI NEVER received the mervhandise (wigs) that I ordered,; I ordered a wig that was described as being real human hairhowever, I receivex cheap dollar store quality synthetic wogs (i ordered two)The wigs smelled like old cigarette smoke and were 'not new, but previously used.I mediately emailed Wigs.c and was told ' sorry, these wigs were specially made for tou; they would NOT give me an address to return them toSo, I called my Discover card and initiated a disputeDiscover card personell told me they would let me know what to do after they contacted the wigais.com siteThis all took place immediately after I received the wigs.on Jyly 13, 2017, I fimally received an email fr wigsis.com instructing me to send the wigs back to an address in China with spe ific instyctions to send it Via USPStge very next dsy, 07/14/17, I did exa tly as they instructedThimking I was done, I stopped worrying about rhis matterUltately, in midSeptber 2017, I was notified by Discover Dispute Center that WIGSIS CLAIMS NOT to have received my returned package, that the tracking stops in Jaica, NY at the international customs Center for USPSi called the US Postal inspector offuce; they state that wigsis instructed me to send my paclage usps first class, whichis NOT trackable once rhe package leaces rhe USA and enters Cgona! wigsis knowingly instructed me to return my package in aanner rhat is intrackable/ so rhat I cannot prove they evwr received itwogsis now has the wigs (no great loss) my $cost for the wigs and I spent $to ship the wigs nack to thempaypal is wigsis' method of paymenti uswd my discover card to pay/ order the qigs origonally in april 2017, but paypal is the middleman pwr 'Discover diapute cebter.' I spoke to paypal on sept 18, and they stayed they are reporting wigsis for this fraud but that theyregret that they wont reburae me' for tjeir allowing me to be taken advantage ofPaypal is enabling this company to take advabtage of and SCAM American consumersSoncerely, [redacted] p.sthe usps inspectors office said that the reason the tracking stops one day after I delivered the package back to wigsis on 07/14/is rhat it 'left the US Customs' to go to China, that uf it hadn't gone to Chona, it would have rained trackable back to my address (proof that it never returned to mei Never received the product I paid $for; instead I reveived two vwry cheap, pathetic synthetic doll hair used wigs; wigsis got $of my hard earned moneyi am a chemotheraoy patient with no hair! Soncerely, [redacted] Sincerely, [redacted] ***

Sorry for this, but we did not get the return parcel, I promise you once we got the return parcel, we will refund the money to your account

Complaint: [redacted] I am rejecting this response because: Candy at Wigsis only sent the address after I contacted the Revdex.comPrior to that in numerous emails to them I requested the address to return the wig and they would not comply but did always tell me that it may get lost and/or damaged in shippingI have all my communications to and from themThey also offered me different credits varying from $to $This company is doing to me what they have done to many, many other customers and several are dealing with cancer and chemo treatment as I amI do not trust them and will return the wig when I have received a creditI appreciate your understanding my predicamentI have talked to many people concerning this unscrupulous company and no one has ever come across this kind of issue when trying to return something that was so ridiculously poor qualityI am a reputable Christian woman and would not take advantage of anyone and guarantee that upon a full credit of $I will be happy to mail this wig backHowever, as time goes on, I will be in touch with the other customers who were taken advantage of by this company and will launch a complete and thorough group effort to be sure they cease their bait and switch practices or shut downI don't think they realize how relentless I can be [redacted] Sincerely, [redacted]

Complaint: [redacted] There statement about the cancellation date is inaccurate I am rejecting their response because the cause and the cancellation date is inaccurate Again, if you do further investigation from other consumers on [redacted] regarding this company it proves the information I addressed in my complaint is true Also check your scam websiteI am ejecting this response because: Sincerely, [redacted]

This buyer thought the color was not as described In fact, the colors of wigs are made according to color chartWe compared the picture of the wig the customer received, we can see the color is the same with image on the site, we can’t see the wig has any quality problemWe agree to exchange or remake or refund the wig for her, but she refusedWe still wait for her reply and agreement, but she didn’t contact usPlease check it and help us handle this chargeback case justlyThank you

Dear [redacted] ***,Could you send us the receiptAs we mentioned before, when we receive the receipt, we'll refund you the postage asap RegardsDaisy

Complaint: ***
I am rejecting this response because: Email I sent to WigSis on July 12, I had to go to my Credit Card Company to get my refundWigSis refused to refund my money
Sincerely,
*** *** Dear Molly, I had offered initially to return the product in it's original packaging for a Full Refund and that offer was refused by your organizationNow that I had to get my Full Refund by utilizing my Credit Card Company, you want me to send back the product, but you're not willing to email me the Postage Shipping Label, to return your product, that you so that you so desperately want back???? If you want me to send back the product in it's original packaging, simply pre-pay the postage and email me the Shipping LabelThis will be my last response on this matterI've given you a viable option so you can receive your product backIf you're not willing to pay for it's postage, then that's your issue, not mine. Thank you. *** ***

Dear *** *** ,Sorry to receive the complain, we accept the return and refund, and trying to solve this problem with send this customer a free product,we had provide the refund and return address to the customer, if she really don't want it, she can mail it back to us, after receiving the
parcel, we will refund the amount.Here is the e-mail I sent her:could you please consider keeping the wig if we refund you $100?If not, we can offer you the return address, please send it back via usps,Receiver: *** ***Address: Room 1003, Huishang International Building, Shouchun Road, Luyang District,Hefei City, Anhui Province, ChinaPostal Code: ***Tel: ***Kind regards,Candy Regards

Dear *** ***,Sorry to receive the complain, we did not receive the return parcel from now, once we got the return wig, we will full refund to the customer,but now we can't track the return packageHere is our return address, I'm not sure if the customer sent the product back to the right
address,Receiver: Miss G**Address: Room 1003, Huishang International Building, Shouchun Road, Luyang District,Hefei City, Anhui Province, ChinaPostal Code: 230000Tel: 18956560706Sincerely,Candy

Complaint:
I am rejecting this response because:
Sincerely,
Denise Smith The wigs are much darker than they appear in their pictures. In addition I told them that the wigs have way too much hair and wouldn't work for me. They offered to refund $if I kept the wigs. They refuse to take them as a return and refund my money. They state that satisfactions is guaranteed. Well I am not satisfied and I want my money back. If they will let me return the wigs I want a guarantee that they will refund my money in full. They are also telling me I will have to ship the wigs to China and no where on their website does it state that if you return the product it would be shipped to China. At this point I want a postage paid mailing label that provides tracking. Upon receipt of the product I want a full refund. I work in manufacturing and ship products all over the world and their telling me it would take weeks to get to the destination is ridiculous

Dear ***Please check that we have refunded the full amount to your accountThis is our return address Receiver: *** *** Address: Room 1003, Huishang International Building, Shouchun Road, Luyang District,
Hefei City, Anhui Province, China Postal Code: *** Phone Number: ***Please send the items back by United States Postal Service (USPS). Thanks for your cooperationDaisy

Dear ***There must be some misunderstanding between us You said that you're willing to keep the wig if we refund you $60Please check that we have refunded you $60We really did a lot on your orderThanks for your understanding Daisy

Hi Sir,Thanks for your concerning on this case.Actually, we had refunded the customer all order amount in PayPal.We have ended this case with her.Hope this complaint in Revdex.com could be closed.Thanks Olivia

Hi [redacted],We are sorry for the inconvenience brought to you.The PayPal are reviewing your chargeback case now. When they end the case, and you return the wig, we will refund  you the full order amount.Hope you can end the case in Revdex.com.Thanks for your kind understanding and...

cooperation.RegardsOlivia

Dear [redacted]What we suggested is to help both of us solve the iss...⇄   It's cost effective. Please kindly consider it.Your kindly understanding...⇄