My Dwelling, LLC
Added by Reviewer1786628
Review: I own a single-family house in West Allis, WI which was my residence until I took employment in [redacted] and moved from WI in Aug 2013. In my absence, I attempted to manage the property on my own and months later decided that it too difficult to manage the property from such a long distance. Once my initial tenants moved out, I contacted My Dwelling LLC in hope of hiring them as my property manager and to have them find me a new tenant. My Dwelling inspected my West Allis house and brought up concerns about the basement foundation and a leaky roof in my sunroom. I hired someone to inspect the foundation and asked My Dwelling if they had a roofing contractor that was able to inspect my sunroom. My Dwelling agreed to send their contactor out. Although the weather conditions made it impossible to repair at that time, I was assured that the roof could be repaired once the weather had improved. On 2-21-2014, we met and I signed a one year contract with My Dwelling that involved fees for administration, a monthly property management fee, and a "success fee". The first few months were uneventful. I know how rough the winters in WI are so I initially understood that the roof repair could take some time. The interior ceiling next to the sunroom had no water damage when the new tenants moved in at the end of Feb 2014. For your information, the My Dwelling website advertises that they monitor ice damage. Following is a timeline of events in regards to the sunroom roof repair.
Feb 24, 2014: My Dwelling gives me a $600 estimate to have roof repaired in which I agree to.
May 2, 2014: The tenant complains to My Dwelling about mold forming in the sunroom.
Jun 3, 2014: I was informed that the roofer is unable to make repairs and that it is recommended to tear down the sunroom. I agree to this and ask for an estimate.
Jul 1, 2014: I receive the first sunroom tear down quote.
Jul 4, 2014: I came back to WI and performed the sunroom tear down myself. At this time, I noticed the interior water damage prior to the tear down.
Jul 15, 2014: I receive the second sunroom tear down quote.
After I removed the sunroom, I informed My Dwelling of the interior water damage that could have been prevented if the sunroom had been removed in a timely fashion. Also, I expressed my dissatisfaction in their service due to the mold growth in the sunroom that could have potentially caused heath issues to the tenants. Before I had removed the sunroom, I noticed that all of the windows were closed which did not allow for any of the moisture to escape. If My Dwelling had been proactive, they could have at least inspected the premises and opened some windows once my tenant alerted them to the mold growth. After I had returned to [redacted], I was informed that the interior ceiling near the sunroom was now leaking when it rains. My Dwelling did nothing about the leaking interior ceiling. I hired a roofer to inspect the area. The roofer informed me that the leak was most likely due to an ice dam that had formed on the sunroom during the winter. The roofer was also able to make repairs and I have been informed that there has been no leaking since. While I was dealing with the leaking ceiling, I contacted My Dwelling to express my dissatisfaction in their service. I was in no way attempting to cancel the contract and was attempting to get My Dwelling to perform the services that I was paying for.
On 8/8/14, I was informed by My Dwelling that due to the number of problems at the home and my dissatisfaction of the service, My Dwelling will no longer manage my property after 8/31/14. I want to reiterate that I never asked to end services with My Dwelling. First off, I informed My Dwelling that our contract states that either party must give a 30 day notice in regard to ending the contract. This concern was not addressed and leaves My Dwelling in a breach of contract. Secondly, I asked My Dwelling for a pro-rated refund of the Success Fee considering that they are the party that wishes to end the contract. My Dwelling responded by telling me that the Success Fee paid was for finding a qualified tenant for the rental property. When I signed the contract, I was told that the Success Fee was a yearly fee that equals one month rent, in this case $1000, which was paid whether or not they find a new tenant each year. I received my tenant's security deposits early this month(Sept).Desired Settlement: I would like My Dwelling to refund a pro-rated amount of the Success Fee as well as pay my new property manager the cost of repainting the interior bedroom ceiling that has water damage.
I apologize for the late response as your email went into Mr. [redacted]'s junk email. I am responding to this theday in which he found your emails.Mr. [redacted] states in his complaint that "On 2-21-2014, we met and I signed a one year contract with My Dwelling thatinvolved fees for administration, a monthly property management fee and a "success fee"," This is incorrect. On2-12-2014 he signed a listing contract for My Dwelling to attempt to rent his home. The only cost to him was the successfee if we were able to find a qualified renter which he would approve. The cost for a 6 to 16 month lease is equal to onemonth's rent for the success fee. We were able to do so and Mr. [redacted] executed the lease for the qualified andapproved renter on 2-21-2014. In addition, on 2-21-14 is when Mr. [redacted] separately hired us for property managementand signed the property management contract. Therefore, there were two separate contracts for two different serviceswith two different fee structures. Prior to the execution of the property mangement contract, upon our initial inspection ofthe home it was our recommendation to have the sun room removed. Mr. Raeber was fully aware of the issue with thesun room and also aware that upon a tenant moving into the property that quarterly inspections were done at the home.We did not address any leaking of the interior of the home near the sunroom in the bedroom as the tenant did not reportthis to us until after reporting it to Mr. [redacted] and after he already had the roof inspected. In fact, the tenant did inform usthat Mr. [redacted] requested that she only contact him regarding any repair items. We had our hands tied, since the owmerinformed the tenant to let him know of any repairs and not to report them to us, how could we be able to manage properly?Lastly, when I spoke to the tenant and the tenant's mother regarding the leak they both stated that the ceiling did not leakuntil Mr. [redacted] removed the sunroom. In addition, the tenant's mother informed me that the roofer, who inspected theroof for Mr. [redacted], stated the roof is in need of replacement.We did feel it was best to severe our relationship with Mr. [redacted] due to his dissatisfaction with our services as well as anumber of other issues with the property and managemement. In the property management contract, it is stated thateither party may terminate the contract with a 30 day written notice. One of the issue the tenant did report was that was edan incident with the Mr. [redacted]'s dog biting her son when he was in town from [redacted]. The tenant requested an addressto send the medical invoices In which he specifically stated he refused to pay as the dog was tied up in the neighbor's yardand that the dog had never been agreesive to children.Mr. [redacted] did request a pro-rated refund amount of the success fee and we did reply we would not do so as we met theconditions of the listing contract by finding a qualified and approved tenant as the contract called for. We still feel that arefund is not just.In business, we hate to lose a customer however sometimes it is best that parties go there separate ways.Thank you. We look forward to your favorable response.
We explained the terms and conditions of the listing contract to Mr. [redacted] the same way we explain it to all ofour clients. There are two separate contracts that Mr. [redacted] signed, one for property management, one forrenting out his unit. They are two separate services each with their own team of agents and staff working tofu lfill the agreed upon tenns of the agreements.I am also sorry for the misunderstanding Mr. [redacted] had with the roofing company. They could not do the workrequested during the brutal winter months. According to the roofing company, the extreme cold and snowaccumulations made it impossible to do tbe work unit there was warmer weather. Unfortunately, the roofingcompany had already received a downpayment for the work; with Mr. [redacted]'s approval prior to lettingeverybody know they would have to wait until spring to complete the work.Once the temperatures increased, the roofing company then determined it was not safe for their personnel toperform the work requested. The roofing company returned the down payment to us in full and we immediatelyinformed Mr. Raehel. I then obtained ids from other contractors, which took time due to the unique situation.We are not in business to terminate client relationships, but if a client is continuously unhappy after numerousattempts on our part to remedy the situation, sometimes it is best to part ways. In an effort to amicably resolvethis situation, we are willing to refund him $41.03 which would cover the 8 additional days of notice he did notreceive prior to the termination.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the best I can expect from My Dwelling. I will accept the refund of $41.03. This still does not address the fact that the company had been told by my tenant that there is mold growing in the sunroom and nothing was done about it. I believe that if action had been taken, the damage to the roof could have been minimized. It is ridiculous that an estimate to remove my sunroom took about 1 month. It really was not a unique situation and when I came back to WI for the repair, the tear down took less than a day and was not difficult. It is clear that My Dwelling will not take responsibility for the poor management of my property and I am willing to move on and accept the aforementioned refund.