Added by Reviewer748147
Review: I was ordering the [redacted] Wholesale Membership + Bonus $20 [redacted] Cash Card and Coupons from livingsocial.com at Sep. 9, 2014. The first time one of the stuff in [redacted] help me to type in the information but failed to key in the correct address, so I didn't get my coupon at the first time, and at Nov, 2014, I made a phone call to livingsocial and found out there is something wrong with the address, so I request them to fix it for me, and the male representative from livingsocial even verified my address with me for twice, he said he can't expedite the process for me to get the coupon, however its not there problem so I can understand and agree to wait for it.
However till now I haven't get anything, so I make the phone call this morning, and livingsocial told me that the second address they sent are exactly same address the send as the first one and which is the wrong one!! Since the livingsocial's wrong to mail it to the wrong address again, they should try their best to expedite the process and let me get my coupon ASAP, but the only thing they keep saying is "WE CAN"T DO ANYTHING".Desired Settlement: I want the coupon immediately. without waiting any longer.
On January 19, 2015, the Better Business
Bureau received a complaint about LivingSocial from [redacted], Revdex.com Case Number
[redacted]. LivingSocial received the complaint on January 22, 2015. Ms. [redacted]
sent a complaint via the Revdex.com regarding LivingSocial because
she purchased a voucher for a [redacted] membership that includes a coupon booklet,
and she has not received the coupons yet.
LivingSocial apologizes for any frustration in this matter. LivingSocial does
not generate the coupons for the [redacted] deal Ms. [redacted] purchased. We submit the
information to an outside company contracted by [redacted], and from there, this
company sends the coupons out to the people who bought the deal. Due to this
process, it can take up to four weeks for Ms. [redacted] to get her coupons. At this
time, there is no way to have the coupon order expedited. We apologize that the
address LivingSocial provided for the second coupon order is incorrect. We will
be happy to have them sent out again, and they will be delivered within four
weeks. If Ms. [redacted] would like to have the coupons shipped to her, she will need
to call LivingSocial to confirm her address and provide her [redacted] membership ID
We hope that this resolves Ms. [redacted]'s issue.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]