Bud Matthews Service, Inc.
Added by Reviewer1947146
Part of work may be failing, Painted house when told NOT to, Extensive repairs but no explanation of work done for our 92yo dad, not responding to us.BMS was hired for work on our 92 yo father's home: repair a "settling" of a corner of the home and replace the adjacent sliding door, front porch steps and small bathroom floor. I traveled to NC for the original estimate d/to our father's poor eyesight, deafness, and confusion. When I hired BMS, I made it clear that all decisions were to go through through me since our father is too infirm to do so for himself. Workers also found rotted wood in 4 areas that they repaired. The 1st and 2nd invoices were far higher than the original estimate, so on May 25th, I told [redacted] to NOT paint the house until we received other estimates, that I would get back to him. At the same time, our father's phone was disconnected so we could not reach him directly for over 10 days until [redacted] Cable fixed the wiring and re-hung the boxes outdoors that had been left hanging for all that time by BMS. We learned that the loss of phone service occurred on the day they began the painting. BMS did deduct the $89 [redacted] charge. Since we were unable to phone our father, we had assumed that the entire project was already completed as we had received and paid the 2nd invoice, and [redacted] had been told NOT to paint. In early June we received calls from neighbors as our father was increasingly upset over the workmen still at the home. As a result, I called [redacted]. He explained that they had found more issues that they were correcting and he stated that he would check the phones, but he did not find a problem. At the END of this conversation, when I stated that we were still getting painting estimates, I learned that the painting was "75-80% done". The painting was not actually completed until June 23rd - after my sister mentioned a consultation with an attorney. Reasons for our Revdex.com complaint: 1) Previous to the repair work, the old sliding door was "lopsided" because that corner of the house was sinking. Since the time of repair, the "settling" in the corner of the house appears to be reoccurring. The new sliding door, which functioned OK on 5/24 (there was still a slit then between the door and frame), is now not closing completely and can no longer be locked. It appears that the 2 beams supporting this part of the wall may not stabilized in cement, unless it is very deep down. We feel the beams "are sinking" and the original major problem was not fixed. This is one reason why we wish to hire a home inspector to review the work. 2) We have repeatedly asked via e-mail (certified letter mailed on 7/21) for copies of the original estimate and the 1st invoice. These documents are needed to have an accounting of the $35657 - $37,657 billed, and to hire a home inspector. We have also repeatedly requested an explanation of exactly what work was performed, where the work was done, what supplies were used, etc. 3) I clearly told [redacted] NOT paint the house until we received estimates from other contractors, but it was done. Our father does not remember signing anything or verbally giving them permission to paint. At any rate, updates and decisions up to this point were via me, not our father. We would never have chosen to do the decks in blue. There were 2 gallon cans of brown stain for the deck left exactly where I told the workman they would be, next to the sliding door to the deck, but they "could not find them". In addition to not being aware that the workers were still at the home over this period, we were very upset over the inability to reach our father since his phone was disconnected as he is lonely and grieving the loss of our mother (especially over a holiday weekend). It was dangerous as he is alone and he has called 911 in the past. 4) BMS advertises their company as a "family owned business w/ long term employees". However, there was a new man working alone one day who asked my father for a 9 mile ride to [redacted] did NOT know who he was or why he was on the project. Was our father safe alone w/ a new, non-vetted employee? Was he experienced?Desired Settlement1) Copies of the original estimate, first invoice and any contracts, if they exist. They have been requested several times via phone, e-mail and now a certified letter 2) An explanation of exactly where and what repairs were done since we were not there during the repairs. 3) If a home inspector identifies problems, including a "settling" of that portion of the house, the repairs need to be rectified properly to industry standards. If problems are found to exist, we need to be refunded so that we can hire another contractor. 4) The kitchen sliding door must be fully functional, fit within the frame and lock easily. We request a refund on that portion of the bill if we decide that we need to hire an alternate contractor. 5) Confirmation that $35,600 to $37,600 (estimated since we don't have the first invoice) worth of work was properly completed according to industry standards. We are very concerned that our father was taken advantage of.6) We request that the blue decks be restained in a color which we approve in advance. [redacted] stated that he did NOT have color samples to show my father when asked to provide an estimate for painting.7) We wish to negotiate a substantial reduction in the 3rd invoice as we did not authorize BMS to paint the house ([redacted] was clearly told NOT to paint until we obtained estimates), nor did we authorize the additional ~$4000 of repairs on the 3rd invoice. In addition, pending the home inspection, we may need to hire another company to repair the "settling" of the house and new sliding door.8) In the event that the licensed home inspector concludes that the repairs were not completed to code and/or we were drastically overcharged, we request that BMS reimburse us for the inspection fees. We have copies of numerous e-mails & photographs as well as the 2nd and 3rd invoices that we can forward to you - there does not appear to be a way to attach those to this on-line form. We do not have a copy of the estimate from mid-April, but it was approximately $9000. This estimate did not include the areas of rotting wood that they said they ultimately found. I know this estimate stated that there would be a 5% discount for all labor charges - the 2nd and 3rd invoices do not appear to include the 5% discount, and this discount would total approximately $700 for these two invoices. We do not have a copy of the 1st invoice, but it was paid - I believe it was b/w $11,000-$13000 The 2nd invoice from 6/2/16 (work 5/19-6/2) was paid: $13,722.90 total: Siding, trim, etc, disposal fees $3182.90, flooring (Bath) $1090, labor $9450; The 3rd invoice was received on 6/22 (6/3-6/20) for total $10934.11: $648.11 for gutter hardware, gutter, siding, trim, drip edge, disposal, $7000 painting, $3375 labor. This has not yet been paid as we need to see the estimate and 1st invoice, and have a licensed home inspection done. The total cost of this project was $35657 - $37,657. The estimate was ~$9000 and the home painting was $7000. Therefore, it appears that the 4 areas repaired due to rotted wood (I saw 3 of the areas, which were each less than 3 feet wide per my recollection) was in the vicinity of $20,000.Business Response Business states they have been working with the customer and plan to resolve this. Customer has asked for a meeting in mid October and they have agreed.