Three Rivers Mechanical Contracting LLC
Added by Reviewer1990677
Review: This company remodeled my daughters bathroom. They were horrible. About 4 leaks because they kept drilling holes to put up medicine cabinet and hit a pipe. Again when installing toilet paper holder and under sink and behind shower faucets. Had to remove wall in kitchen to repair. Asked for last payment before completed and this messed up our leaverage. Put in incorrect shower door. We were so fed up with them that we did not want them to return. Had last leak fixed by a different plumber and paid ourselves. They took about 8 weeks to finish when originally said 2 weeks to 10 days. We would never use them again.,Desired Settlement: none, just want to make other aware.
I can certainly understand and appreciate that the homeowner is upset because of the timeframe. There are a few things to point out. 1. We did a $20,000 job for half of the price, the homeowners mother insisted for us to come down in price, and I accommodated them. 2. 90% of the time in construction there are always things that come up, such as leaks ect.... We came back to the house 8-10times to fix and repair, and NO EXTRA COST! The condition of the house, Both Plumbing and electrical were done completely wrong, and not nearly up to code. In order to make it safe, we needed to do a lot of extra work, and most of the repairs were not our fault, they were due to the work being initially done improperly. We completed a lot of extra work that was not in our bid, just to make it safe, again at no extra charge. These repairs would have been upwards to $2,000 extra. Considering the time frame and the inconvenience, I decided to not charge the home owners. Its hard when the homeowners write a review with out knowing the real situation. I would say that I would return some money, but lost $2,000. another resolution would be to fix what was broken or leaking, but we already did that. I felt like we did everything we could. Also, any or every time they called, we were there same day or the next.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to say first that they never bid the job higher. We took their original quote and did not try to get them to come down in price. They did come and fix the leaks when we called but the reason for the leaks is the reason of my conplaint. It was sheer neglect on their part for most of them. When they installed the medicine cabinet they hit a pipe. They knew where the pipes were because they installed the drywall. Same for the toilet paper holder. And another thing that I did not mention because I just thought of today was that the toilet wobbled. They did not securely fasten it to the floor. When we had the upstairs powder room done, we asked them to fix the toilet. They did and we had to pay them an extra $300. I just did not like dealing with this company because of all the problems.