Added by Reviewer1061116
Review: We bought GoMobile's training program on a webinar. It was clearly stated on the webinar that the training was refundable. Once we bought the system, within 1 week we realized that we did not have time to do the training and asked for a refund. We never went onto their website, got any of the training, nothing. Several emails, phone calls, and they told us they would get right back to us after listening to the webinar since they didn't believe us! They are accusing us of lying when they are not standing by their word! Very frustrating customer service experience and it is upsetting as we thought we were making a risk free purchase that was guaranteed to be refundable. I would not recommend this company as their customer service seems to be non existent and they are not standing by their verbal refund guarantee. Very disappointing.Desired Settlement: As we were promised, we would like our money back, and suggest you give full disclosure to your future customers. Whether or not you change the system to be easier on people is up to you, but I would recommend it as we have been kind and persistent to get this resolved yet treated poorly.
Customer is not correct in that we "clearly offered" a refund policy on the webinar. We state clearly in multiple locations (sales page next to "buy Button" and also the Terms and Conditions). Sales Page states:
"Due to the digital assets being supplied, there is no refund for this purchase"
The Terms and Conditions Return Policy states this in even more detail. We have found that many customers have been recording our training video's, copying other supplied training materials, learning the program through our support team, and then getting a full refund while retaining all the materials and knowledge. Thus we no longer offer the 30 day refund period. We sent a lengthy reply to the customer on January 14th, including links to relevant details, including the entire webinar recording which we listened to and verified it did not state there was 30 day refund offered. We did offer the customer a choice of some of our other products for free as gesture of good faith. To date we have not heard back from the customer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I completely disagree with the business's claim that they did not offer a 30 day money back guarantee during their recording, and when I made the purchase I did not see their no refund warning button, if I had seen it I would have not continued continued with the purchase as it negates what was said during the webinar. As I told the person I spoke with they may have altered or edited the recording when the 30 day money back guarantee was offered,, or cut it off at the end, as I am quite certain I heard it. No, we did not record their training as we have NEVER logged in. Subscription based businesses can easily check who has logged into their accounts and who have not. We have never logged into our account, they should verify that and give us our money back as orginally promised. Why are they keeping out money as we have never accesssed anything!