Community Choice Financial, Inc
Added by Reviewer1873073
Review: I received a loan from First Virginia in August 2015.They customer service is the worst I have ever seen. When you speak to a local customer service representative, the corporate office is on a different system. If you make arrangement with one office, the other office has no information, therefore you receive multiple phone call. I made arrangements for a payment to be made at a later date, but the other office was not aware, so the payment was deducted causing my account to be over-drawn. This has happened more than once.Desired Settlement: I want my over-drafts refunded and I don't want them to call me again. If they need to reach me , do it by mail
Thank you for the opportunity to respond to the recently filed complaint of [redacted]. We apologize for the delay in our response; however, Ms. [redacted]’s complaint was not received until February 16, 2016. Regardless, we thank you for bringing her complaint to our attention. We appreciate the role the Revdex.com serves in resolving consumer concerns.Our records indicate that Ms. [redacted] requested a Line of Credit from First Virginia Financial Services, LLC (“FCA”) on July 14, 2015. In reviewing our records, Ms. [redacted] did not make her monthly payment due January 26, 2016, so was referred to the corporate collections department on January 27, 2016.In researching Ms. [redacted]’s complaint, on January 26, 2016, Ms. [redacted] contacted the local branch of FCA advising them she would call back on January 27, 2016, letting them know when she would be in to pay. However, our records confirm we did not hear back from Ms. [redacted] until February 3, 2016, so an Automated Clearing House (“ACH”) debit was scheduled on January 29, 2016 using the account information provided when Ms. [redacted] signed her Line of Credit agreement. The ACH debit was executed in accordance with Ms. [redacted]’s agreement. It has been determined that no further course of action is required. Should you or Ms. [redacted] have any additional questions, I can be contact directly by phone or email. Thank you,[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I made arrangements with the local office which has no contact with the corporate office. With no contact between offices, the corporate office does whatever they want to do. When I ask did they talk to each other, I was told that they were on 2 different systems. The payment that they took overdrew my account. This month I received a called and I told them that I would get in touch with them and not to debit my account. My father is dying and I am doing what I need to do. I was told that the calls will continue. I have asked them to STOP calling me because they stress me out, but both offices call not knowing or caring that the other office called. When you make arrangement with one the other has no clue. I want then NOT to call me . They can contact me by mail. This was the worst decision I ever made, but I want to get this paid as soon as possible. If they can give me a settlement amount, I will work hard to get them out of my. Regards,
Ms. [redacted]’s account has been updated so no calls are placed
to her as requested.
We ask she contact [redacted]
[redacted], a senior supervisor in our collections area to make arrangements for
payment of her outstanding account balance.
Ms. [redacted] can be reached at [redacted], extension [redacted].