AAA Action Contracting, Inc.
Added by Reviewer2110142
7-22-16 In response to this complaint, I want to start by stating that I have bun in business for 38 + years and I have always taken pride in my work and my number one concern is making sure my customers are happy. In regards to this particular project, I went way beyond...
what I had contracted, all of which was at my expense. As you can see in the contract, I was responsible for replacing the shower, cabinet, countertop, mirror, lights, tile floor, wood panel, electrical outlet. Here is a list of what I actually did in addition to what is listed in the contract. The existing shower was fiberglass and was supposed to be replaced by a fiberglass shower. Unfortunately there was not enough room to install. My superintendent said it would cost additional to have a tile shower and that it would additional two weeks longer. They said it was ok they did not pay me extra for the tile shower. I also installed a new shower door at my expense. I tore out two walls and reframed with 2x4's ,new water lines , drains and drywall to replace the old wood paneling. I installed wood base board, a new door, frame, trim and everything was finished and painted. I also installed a wall cabinet, tile base, one side backsplash all of this was at my expense and not in the contract. Now in regards to the toilet issue. This is an old mobile home, built in the 1950's with out dated plumbing. When we moved the wall, the toilet would not fit so we replaced it and the pipe leading to the septic tank. The new toilet was cracked and I replaced it again. The customer had a previous problems with the toilet due to the plumbing and the septic of which I had nothing to do with. All of these add-ons were at my expense and I took a loss on this job. I was trying to please the customer and give them what they wanted. I as very surprised by this complaint because the last time I talked to then they told me they were very happy with the work and they loved the results. This happened after we completed the work and they paid the final payment. They came to my home around the first week of July , and told me they had tried calling me but I was not aware of this . I had no messages on my phone. They told me everything was great except for one light that was blinking. A few days later I replaced the light fixture again at my expense. It turned out it was not the light fixture causing the problem , it was the bulb. I am a general contractor, I do most of my own work but I do use sub contractor for some plumbing and electrical issues. This is completely within the norm for contractors. I was physically present at this residence everyday to over see the work.SincerelyJohn D. L**