Roanoke Cell Phone Repair
Added by Reviewer1874470
Review: I took my two s4 galaxy to have the lcd screens fixed on them on 10/15/15 the owner told me all he had was white screens he could fix my white phone but would have to order the black screen I said ok that's fine. He fixed the screen on the white phone. Told me the screen for the black one would be in tomorrow . I said ok. I called at 4pm on Friday he told me the shipping got messed up that it was at the post office but hadn't been delivered that he was going out there Saturday that it should be fixed than . I called Saturday still the same thing. Too call Sunday I called Sunday still phone not fixed. I called on Monday 10/19/2015 he said phone was ready I went to pick the black phone up it has a white screen on it I said what is this I ordered a black screen and this is not what I paided for he said the company sent him the wrong screen and that he gets phones in all the time and for me to call weekly to see if he has one and he would replace the screen at no charge He also asked me if I had my battery I explained to him it was sent here with a good battery. My son took the phone with him to school on Tuesday the phone screen would turn green when touched and would reset on its on. I called the store and told him what was going on he ask me to bring it out there I did on 10/21/15 for him to tell me nothing was wrong with the screen keeps putting the phone together and taking it apart messing with this and that than take another mother board puts in my phone to show me the screen worked fine. After being there 1hr and half I told him I had to take my son to the doctor I would call to find out when it was fixed. I called later that day he said his employer buddy has put the black screen on it and it was ready to be picked up. When I arrived on 10/22/15 and asked to pick the phone up I was to by his employer [redacted] that I could not have my phone I asked why it was paided for and it was mine she than gets very rude and has a very bad attitude with me and said I couldnt have it til after 2 I asked was wasn't I called and informed this. the owner walks in and said he was sorry he had court and he would get the phone for me. I watched him put the screen back on the phone. And tell me it doesn't work now. I asked why he had no explanation. I took my phone with me. I took my phone to another repair shop to find out what was wrong they informed me that what ever they did the mother board was now fried and the battery is no good. I have this in writing and I called the roanoke cell repair to explain what I have found out and they refuse to fix the issue. I also informed them that the white phone they fixed has no color on videos. I than contacted the Revdex.comDesired Settlement: Repair or replacement on the black phone and repair on the white phone
I waited to respond as I was trying to work something out with the client first, unfortunately she will not agreed to come to shop. We have been as polite as we can, even dealing with her cussing at us. Since she will not come by to solve issue, I am we are now responding.First off, when we repair broken screens, most likely the phones have incurred some sort of damage, that is why the screen is broke, so we cannot be held liable for what other issues that may have occurred prior to them bringing the phone in. When repairing the screen on a phone, we do not even touch the motherboard. In regard to having another repair shop stating that the phone was damaged when repaired, there is no way another repair person could ever tell whether the damage was caused by repair, or caused by damaged occurred prior to bringing the phone in, so them saying that is just a competitor trying to discredit us. The customer even stated the screen was broken because the phone was thrown and hit the floor.As to the white phone, we repaired the phone, and it was working fine when she left the store and she was fine with it, so not sure what she is talking about as she never brought the white phone back in. As to the black phone, we did have problem with getting the right part in, so instead of just telling her we had not gotten the correct screen, we put on a white screen, and it was working. She came back and stated it was not working correctly, we replaced the screen with another one, it was doing the same problem. We tried the screens on other phones and the screens worked fine, so obliviously it was a non screen issue (again, we only replaced the screen, we did not touch the motherboard). We asked the customer if they want us to give her the money back. She knew the phone was not working when she left, and did not want her money back. Now 30 days later, she goes to another shop. During this time anything could have happen to the phone, if there was a real complaint she should have come back to us, or complain to the Revdex.com the day she left the store. Again, the white phone was working when she left the store, the black phone was not working when we left, she knew it, was not caused by any repair work we did, and she did not want her money back. We even fixed her boyfriend's phone at no charge just to show our interest in her problem.In addition, when she dropped off the phone she signed a waiver which states, "When servicing damaged devices, until device is opened and inspected, sometime additional damages may be detected, or a unit that was working, even though damaged, may stop working"We are still willing to see what is wrong with the black phone (the white phone is never a problem, if is is not working now, 40 days later, numerous things could have happened), even though when she left she stated she was shipping the phone back to US Cellular. We would request that if she comes back in that she respects our employees as the last time she was in she was belligerent and even threaten my employee.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They NEVER offered my money back Too me and he knew something was wrong with the black and he was told something was also wrong with the white phone. The owner offered to replace charger port cover on my Husband phone for free because of the way his employer was acting And I'll want my phones repaired by samsung manufacturer the price to be paided by the roanoke cell phone repair
I've already had this much problems I want the manufacturer to repair and as far as the employee I did get a attitude back after she keep it with me. This is the last chance I am going to see if Revdex.com can resolve this issue with these phone before I take legal action I was treated very unfair with the service of these phones being fixed properly
There were two or more people who witnessed these transactions and her comments. We will not pay for someone else to fix a phone we did not break. The customer brought in a broke phone that could have had multiple problems with the phone due to her own admission that the phone had been thrown. When the screen was fixed, which we have done this service 100s of times for others without incident, it was known the phone was not working. If the customer wants the screen fixed we replace the screen, but will not pay to have a part fixed that we did not break. Additionally, we will only fix the screen if the customer agrees to control her temper and not threaten, or cuss at our employees.