Review: I purchased a use Monaco Dynasty Motorhome from Dune Sport in August 2014. There were several issues with the Motorhome which were misrepresented on the "Certified Mechanic's" PDI Report (Pre Delivery Inspection) as well as the walk through Mr. [redacted] set up with the Certified Mechanic, Chris Walker and myself. During the walk through, Mr. Walker indicated everything was in good condition and was working properly pursuant to his inspection and as represented by Dune Sport . After several days in Mesa, AZ waiting for the walk through inspection with the Certified Mechanic, the detailing of the Coach and completion of the paperwork I headed back to Idaho. On the return trip I noticed a lot of wind noise and assumed it was just something I was not familiar with. At one point during my trip, it was raining and it became apparent there was a problem with the front windshield as it was leaking in both corners Upon close inspection the windshield appeared to have been worked on several times and even had been patched with some sort of silicone in the corners. It was at some point installed improperly with a silicone adhesive between the rubber gasket and the body window frame thus, the window rolled in the loose rubber gasket and out. In both right and left lower corners there is a 2” to 3” separation of approximately ¼ inch where water, wind and daylight come through. The drivers side window appeared to have soap scum fm
what was thought to be from the detailing of the coach but upon attempting to wipe it clean it was found to actually be delaminated. It is a obvious safety hazard impairing visibility of the driver. These issues were not noted in the inspection report nor brought to my attention. I was told by [redacted] who handled the sale, upon my inquiry that the tires on the Coach were four (4) years old. I later had the tires inspected for my own peace of mind and was surprised that per the date codes on the tires they are seven (7) years old not four (4). Since this was my first experience with owning a motorhome, I asked Mr. [redacted] numerous times about the condition of the Coach specifically asking, are there any issues on the MH that would cause concern”. He stated a few scratches on the bottom of the MH and the torn driver/and passenger seats were the only issues. I have brought these issues to the attention of Dune Sport who has basically ignored the issues other than the tires, indicating that a bumpy road may have dislodged the windshield. It is obvious that this is not the case. They did admit that they misrepresented the age of the tires.
There more issues that have been discovered which do not work properly, all which were represented to work per the inspection report, such as the icemaker and washing machine.
Dune Sport indicated they would stand behind the tire issue because of their misrepresentation however, I have placed several calls no avail.Desired Settlement: It has been requested that the front windshield be replaced or properly re-installed. The driver's window replaced. Reimbursement of the cost of the represented age of the six (6) four (4) year old tires as opposed to them being seven (7) years old. Obviously this would be pro-rated. They have been provided with an estimate for the proper re-installation of the windshield and a pro-rated cost of the tires.
Our transaction with Mr [redacted] are unfortunately not entirely the way he chooses to describe them. Let me address each point on this list and add a few additional things Mr [redacted] has decided to leave out.1) Mr [redacted] hasn't reached out or tried to contact us since 9/22/14 to our knowledge and hasn't left any messages nor has he reached out via email. The last conversation I had with Mr [redacted] ended with us coming to a conclusion that several things2) Mr [redacted] brought down a 1934 Oldsmobile as a trade for the motor home being discussed. Mr [redacted] told us that it was an original paint job among many other things. Here are a couple of lines he wrote to us "The new owner must realize that the Olds is not restored and is an original unrestored museum survivor which makes it even more valuable than a restored car" "The only other thing that doesn't work in the Olds is the 1 windshield wiper which I'm pretty sure the new owner will never drive it in the rain anyway" These are inaccurate statements. The front end isn't original as he indicated, the paint isn't original as indicated, some of the gauges on the dash don't work. The last time we spoke Mr [redacted] informed me that he had a few guys interested in the car at $25000. I told him that if he helped us sell the car for $25000 that would be great and that I would be more than happy to help him out with the items as a thanks for selling the car because the best offer we have received thus far is $17000. We still have the car in fact and haven't been able to sell it. He was to have some folks call me who were interested at $25000. That hasn't happened. Keep in mind we paid Mr [redacted] $27995 in trade for the car. Needless to say the last time him and I spoke was regarding selling the car and once it sold that I would work with him on a few of the items.3) Customer did in fact purchase the used 1998 Monaco Dynasty from Dune Sport. We have independent inspections done on all of our used RV's to ensure our customers get a fair and accurate assessment of the RV they are buying. We do not employ the technician. In fact the technician is an RVIA certified master technician and does work for various RV dealers and is well respected within the RV industry in our market. Mr [redacted] received a copy of the report and that report would indicate to the technicians knowledge and through the inspection the items that were discovered were addressed and if items were marked in the "working" or "satisfactory" category then surely we wouldn't repair items without issues. 4) Dune Sport has/had no previous knowledge of work done to or performed on windshield. Dune Sport never worked on windshield and customer was at our facility for a week prior to leaving with Motor Home and one would think if the windshield was in that bad of shape or had light coming through that he would have easily been able to see it. The fact that the technician, myself, the sales person nor the customer saw it during any of the many inspections and the fact that it was discovered hundreds of miles down the road makes it difficult for us to take responsibility.5) Mr [redacted] informed us the tires were older than what we were told they were and therefore I did tell him that I would give him the prorated adjustment for those and we would discuss that further once we had the buyer situation squared away. He hasn't contacted us in several months and therefore I thought that in lieu of him not being forthcoming with some of the things he said about the representation of the car he had foregone anything regarding the tires simply because I haven't heard from him. We are still willing to work with Mr [redacted] on the tires but we were under the impression he was lining up a buyer and therefore dealing with these items once that happened.In closing, I am pretty shocked to see correspondence through the Revdex.com due to the fact that our last conversation was amicable and he said he was going to work on a buyer for the car. I find this complain unjust as we've done nothing but work with this customer from day 1 and have been waiting to hear from him on a buyer for the car. He is more than welcome to call or email anytime and will get the same level of service as our other customers.Let me know if you need anything else[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First, my complaint was to the safety issues on the coach and the misrepresented age of the six (6) tires. Now, in their one sided defense, Dune Sport has come up with several issues on the 1934 Oldsmobile which have never been communicated to me at any time. At the time of the discussions of our agreement, it was contingent on the acceptance of the Oldsmobile by Dune Sport which took place at their facility. When the Oldsmobile was delivered from Idaho to Mesa, Az., [redacted] personally drove the vehicle, had the vehicle inspected/appraised and the vehicle was accepted. I was told by [redacted] the vehicle was appraised at $27,000.00 although I never saw anything in writing. In as much as my issues are with the Coach, I will address some of his concerns: The 1934 Oldsmobile is a old classic car. Nothing to hide here. The paint is original; I had a number of people in the auto paint business look at the vehicle's paint and no one felt the paint was not, in fact, original. The front end is not original; Mr. [redacted] is aware that I had the front shocks repaired. Delivery of the Oldsmobile was delayed as the shocks had to be shipped to [redacted], Santa Ana, California for repair and then returned to Idaho to be reinstalled. I could not in good conscience deliver a vehicle with safety issues. As to the gauges, [redacted] was told that the gauges were not accurate as a result of the upgraded 12 volt electrical system. Mr. [redacted]'s idea that I was lining up a buyer or buyers for the Oldsmoble is absurd. If that was so, I certainly would have sold it to them and then made an offer on the Motor Home which would have been some what less than his asking price judging from the condition of the Motor Home. There were no terms of the agreement with Dune Sport which required me to sell or find a buyer for him. In fact, while I was at Dune Sport Mr. [redacted] indicated to me he was undecided on whether or not he was going to keep or sell the Oldsmobile. In my conversations with [redacted], the salesman on the Motor Home deal, I did indicate to him that there were people interested in buying the Oldsmobile. As a courtesy I did contact the interested parties at one point, when I got home, to inform them where the vehicle was located if they were still interested, they were not. Whether or not Dune Sport is able to sell the vehicle is none of my concern and has no bearing on the issues contained in my complaint. This complaint is solely concerning one, the safety issues with the windshield and drivers window, and two, the misrepresentation of the age of the six (6) tires. Mr. [redacted]'s idea that no one noticed the windshield issue until a 100 miles or so down the road may be true. It was only noticed when I hit rain and water was coming through on to the dash. The separation was obvious when inspected closely and should have been pointed out during the inspection by the "Certified Technician" if he had thoroughly inspected the vehicle. The "Certified Technician's" report indicates it was inspected and the box is checked as "working or satisfactory". Upon my return and prior to contacting Dune Sport, I had the windshield inspected by [redacted] (a well respected auto glass installer) in Hayden, Idaho. I was told the separation of the windshield did not occur from recent use and certainly not on the trip from Meza, Arizona to Idaho. The windshield, in fact, was in that condition for some time. This can be verified by an affidavit or testimony. Finally, I will address his claim of being readily available to the customer. Several calls made to Dune Sport were cut short by, "I'm with a customer, I'll' call you back," or, "the boss, (Mr. [redacted]) is out of town and he will call you back." I received one call from Mr. [redacted] who stated he would not honor the windshield but would think about the tires. He did indicate that my quotes I sent him were too high and he could get them cheaper. I provided him quotes from well known tire stores in the area and am asking for them to be prorated not to be replaced unless he feels he should replace them. The issues complained herein to the Revdex.com are in my initial letter. I have communicated to Dune Sport the issues in writing and have provided him with photographs, quotes on the repair of the windshield, replacement of the window (drivers side) and the proration of the six (6) tires. The complaint has not changed. Regards,[redacted]
[redacted] and I have had several conversation about resolving his issues. He and I agreed to a $1200 reimbursement to satisfy his issues and he said that satisfactory. I then called him yesterday and he said he changed his mind and that $1700 was the least he would take. We bought a 1934 Oldsmobile for 27,995.00 from him and sold it for $21000. We lost $7000 on this trade due to several things not being what [redacted] said they were. We didn't go back to [redacted] and demand reimbursement etc. We recognized that we all make mistakes and that we all are trusting the information we are given to make decisions. Having said that if we were able to sell the car for more we would have been willing to offer [redacted] more for the issues he believes to be our fault. Again, we could easily have said we demand reimbursement for this or that but we again realize that the information he was given about the car is information he has no control over and we are in the same position. We were given information regarding the RV and clearly some of it wasn't 100% accurate.In this situation we believe $1200 to be more then reasonable for the issues at hand.Please let me know what more we can provide to get this complaint resolved.