Review: My husband and I moved into our home in 2006. We have a pre-fab fireplace. Rain water is coming into the fireplace. We called All Pro Chimney Service, and a technician came out on 9/3/2011.
The technician removed the existing chase top and storm collar. This worked for about two months. Than the weather was bad there were heavy rains. I was surprised. Water came in the fireplace.
The water came in the fireplace at the same location as it was before I called All Pro Chimney Service. I called and a technician came out. Water came in again, and again . As of today November 19, 2013, rain water comes into my fireplace. One morning there was a puddle of water in front of the fireplace. It had rained the night before. A technician came out today from All Pro Chimney Service, checked the chimney and told me that the problem was coming from the roof. I called a roofer and made an appointment. I went out to look at the chimney and this problem has nothing to do with the roof. This is a prefab chimney and the builders placed shingles on the side of the chimney instead of the proper waterproof material. I called and canceled the roofing appointment. The roofing company agreed with me. All Pro Chimney has to fix the problem, we paid $975.00 to have no water to come into our fireplace. Mold can development.Desired Settlement: If All Pro Chimney Service is not qualified to fix the problem, I would like at least half of the refund to help get the problem fixed. This is only fair, we are retired and this is not a small amount of money. Thank you for your help
Thank you **. [redacted],
Pardon the delay in a reply to this case, there are not emails from you all as they may have gone into junk along with the other false Better Business Beau mail we receive.
On 28 January 2014 I left a message on the phone of [redacted]. [redacted] (###-###-####, the other phone number is dead ###-###-####) to schedule an appointment to have my boss [redacted] go out to the home and do what he can with her chimney. Our business is not in repairing roofs, or anything roof related, we are not insured for that. Unfortunately this particular chimney has roof shingles on the rakes of the chimney, which is technically not our trade. Therefore we referred the client to a roofer. This style of chimney is rarely seen as it is a poor design.
Chase covers are recommended when chase covers are rusted or if they show clear signs of deterioration, which is very common in galvanized steel chase covers. Once rust begins to form, deterioration follows. So by process of elimination we recommended having the chase cover replaced with a 24 gage stainless steel chase cover with a lifetime warranty from rust. We also replaced the storm collar to ensure that neither of these were the culprits for letting water into the home. This was created for the home and replaced, per **. [redacted]’s orders. Unfortunately this is not where the water was leaking from.
On 9/3/11 [redacted]. [redacted] was given 3 options that would possibly fix the issue with the water leaking into the fireplace. Attached is the original estimate left for the client to decide which job she wanted us to proceed with. There was an option to conduct repairs from inside the fireplace where the water was coming in from, however this option was not chosen by the customer.
I have yet to hear from **. [redacted] to have us go back out there to see what we can do about the repairs. I am calling her again today.
Should you have any further questions feel free to contact me. Our contact information is below.
All Pro Chimney Service
February 9, 2014**. [redacted]:1. This letter is a response to a message from All Pro Chimney Service LLC about my complaint (ID [redacted]). All Pro Chimney provided a response to my complaint to the Revdex.com and a copy of their response was sent to me.2. Before contacting the Revdex.com in November 2013,1 contacted All Pro Chimney before and on the afternoon of November 19, 2013 to get the issue resolved. The morning of November 19, 2013, a service professional from All Pro Chimney came to our home and stated that there was no evidence of water coming in the fireplace from chase cover and we probably need to hire a roofer. I called [redacted] that afternoon and she told me there was nothing that All Pro Chimney could do. On the second phone call that same day [redacted] suggested we call a roofer. All Pro did not refer me to a roofer. This is when I submitted a complaint against All Pro Chimney Service with the Revdex.com, November 19, 20013.3. All Pro Chimney installed a chase cover and storm collar for $975.00. The water is still leaking into the fireplace as it was before I contacted All Pro Chimney, in 2011. After inspecting our water damage, the first All Pro Chimney technician (**. [redacted]) gave us three (3) options but told us that he had observed our type of damage in the past and suggested that we have the chase cover, storm collar installed and seal up any open joints with silicone sealant should resolve the problem. The third option was not **. [redacted]’s first analysis in fixing the problem. We chose his professional opinion, which was his first and second option. We do not know anything about chimneys or have a lot of money so we put our trust in and relied on the professional (**. [redacted]) for advice.4. Subsequently, I have found a chase cover and storm collar have a lifetime of 15-20 years. The house was built in 2006 and All Pro Chimney did the installation in 2011. Other chimney professionals that I have contacted told me the water leakage problem is coming from the back of the chimney and not from the top or inside. In the e-mail reply to you (to **. [redacted] of Revdex.com), [redacted] of All Pro Chimney acknowledges that their “business is not in repairing roofs, or anything roof related, we are not insured for that......Therefore we referred the client to a roofer”. This statement shows that All Pro Chimney knew the water leakage in our fireplace was coming from some other place other than the top or the inside when they charged me $975.00 for something that was not needed.5. On January 28, 2014, [redacted] from All Pro Chimney left me the following recorded message:“Hi [redacted], This is [redacted] from All Pro Chimney. Our phone number is ###-###-####. Please give me a call back so that I can schedule for my “Boss” to come out to take a look at your chimney. We do not do anything that has to do with roofs and shingles and stuff like that. “However because we know how to, we could probably “fix” this error with your fireplace, your chimney”. My “Boss” wants to know if water was coming in through your rakes and if the shingles are bad and we will go ahead and fix that. But it will be my “Boss” that will go ahead and take care of this. Please give me a call ###-###-####.” I saved this voice message.6. All Pro Chimney stated in their message to you that our chimney was of poor design. Pre-Fab chimney and fireplace designs are prevalent in many communities and in our community. [redacted] contradicted herself in the phone message on January 28, by saying “All Pro Chimney could probably “fix” the probable with my fireplace and chimney. But her Boss would go ahead and take care of this.” How can this be? If All Pro Chimney does not have anything to do with roofs and shingles?7. As of this letter, the phone call from [redacted] has not been returned because we have already spent $975.00 for “repairs” that were not required. After being “fleeced” on what has already been done by All Pro Chimney, I do not trust them to do anything else. My husband and I are a retired couple making ends meet. Our fireplace is being damaged even more as rain water continues to pour in (pictures accompany this letter). We must have this problem repaired. A full refund of our money is the only resolution to All Pro Chimney knowingly charging me for a “repair” that they knew would not fix the problem.Thank you—
7 March 2014All Pro Chimney Service is unable to provide a full or partial refund for a custom stainless steel chase cover. We do not recommend replacing custom chase covers for chimneys unless they are necessary; showing signs of deterioration which will lead to water damage within the chimney. It is very common that water damage occurs from the chase cover, hence our recommendation in replacing the chase cover.In the case with [redacted]. [redacted], a chase cover replacement was recommended due to the visible signs of deterioration to the original chase cover, which could have had rust or holes. A custom chase cover was created for the chimney at [redacted] and installed.During our final visit to the home on 19 November 2013 we secured the chase cover which we had installed to ensure the water was not coming from there by reinstalling a storm collar and adding more silicone. The technician concluded the water was coming from the shoulders of the chimney and where the roof meets. The technician recommended speaking with a roofer due to the style of chimney shoulder being that they are roofing material. It is unfortunate that the chimney is poorly designed. These types of prefabricated chimneys usually do not have shoulders.A solution we could provide for [redacted]. [redacted] at this time is to have [redacted], himself, go out to the home and inspect for an appropriate solution. From there we will do all that is in our power to assist in correcting the area in which water is leaking in from. There is a fee for a visit and if repairs are needed those would also come with fees.Below are pictures of the work we have done and a picture of what the shoulders of the chimney look like which we have not done any work on.Prefabricated chimneys are usually constructed straight and do not have shoulders.Here is the custom 24 gauge stainless steel chase cover we have replaced along with the stainless steel storm collar. The galvanized flue and cap are the originals, cap shows signs of rust.We added more clear silicone to the sides of the chimney at no charge.Here is the shoulder of the chimney.Thank you for your time,
March 10, 2014 1. This letter is addressing All Pro Chimney’s second response to my complaint (ID [redacted]).All Pro Chimney continues to change their “story.” All Pro Chimney’s first response letter to my complaint 02/03/2014, **. [redacted] states “Our business is not in repairing roofs, or anything roof related, we are not insured for that.” In a recorded message to me on January 28, 2014, [redacted] states “We do not do anything that has to do with roofs and shingles and stuff like that, “However because we know how to, we could probably “fix It.” Really, even though your company is not insured for repairs such as this? Would this not be a liability to them and to the consumer?2. All Pro Chimney should do their research before a statement is made in reference to prefabricated chimneys. Attached with this letter is a picture of a prefabricated chimney across from the back of my home. This chimney has shoulders! If time permitted, I would have taken pictures of at least two more prefabricated chimneys with shoulders in my community. All Pro Chimney apparently is not familiar with prefabricated chimneys. This company should have never taken the job to repair our fireplace and chimney. Again, as the facts were stated in the my letter dated February 9, 2014, stainless steel chase covers and storm collars have a life time of 15 to 20 years. Our home was built in 2006, and the replacement of the chase cover and storm collar was in 2011.3. The integrity of a company means honesty, and trustworthiness. All Pro Chimney knew that changing the chase cover and storm collar was not going to fix the problem with our fireplace. A professional contractor that has been in the business for over twenty years stated “When you come up on your roof, any professional that has been in the business can see “right off” what the problem is with your fireplace and it was not the chase cover and storm collar.” Because of this companies dishonesty my husband and I should receive a refund. There are so many repairs that have to be made to fix our fireplace. We need the money to help with repair cost. Your company ignored my last phone calls until I contacted the Revdex.com. Finally, my husband and I do not except such a dishonest offer that will include us paying you more money.