Precision Repair Network
Added by Reviewer1049169
Review: Precision network picked up my power chair in late April 2014. They left a loaner chair while they 'repaired' mine. My chair was returned early May and 'seemed' to be working correctly for a couple weeks. The 'repaired' problem returned only much worse than the original reason for the repair request. A simple bolt that had stripped out needed to be replaced, it's called a castor bolt. Upon inspection after the problem returned, we found that bolt was not in fact replaced. We had rigged a bolt with nuts that would work temporarily, that engineered bolt remains in the castor. We have been unable to replace that part with a factory part. Now the entire castor assembly with the bolt and bearings needs replacing.
The chair is almost unmanageable. This castor 'hangs up' and turns sideways causing the chair to make unexpected turns and damage to floors. I just want my chair fixed so it doesn't throw me into solid objects or traffic or tear up floors. I depend on this chair to maintain my independence, it's a shame what was a $10 fix has now cost much much more. Yes, it's dangerous but it's necessary that I continue to use the chair, as is.
Precision network has 'promised' to fix the problem since late May or early June 2014. A man known only as [redacted] finally called from my area, that was about Nov 20, 2014. Mr. [redacted] promised to come to my home before Thanksgiving. Several phone calls later, Mr. [redacted] still has not come to look at the chair.
This network charged someone for repairs that did not 'fix' the original problem to the tune of nearly $4000Desired Settlement: Just fix the chair. That's all. It shouldn't take months to get it completed. I was told I'm a priority since I'm a warranty. Those poor folks that aren't a priority, could take years.
We've now been 6 months and $100 out of my pocket to try to repair this problem. The parts needed cannot be ordered by individuals, only jobbers, so I am told.
Hello [redacted],As [redacted] had explained the out of pocket price of $400 was incorrect information. The batteries, charger, and seat will be covered under warrant work and there will be no charge sent to either you or your insurance company. As of our conversation today over the phone the Warner Robins, GA shop has gone out to you home and picked up your power wheelchair for the repairs mentioned earlier as warranty and they have left you with a loaner chair to utilize while repairs are being done on your chair. Should anything arise in the future please do not hesitate to contact me directly at the number I have left you.Thank you for displaying great patience while we came to a resolution to this issue. Sincerely,[redacted]Patient Advocate###-###-####Precision Repair Network
Original complaint dated 12/16/2014 was closed without my being able to respond to the business The chair was picked up again, kept for a couple of weeks and returned. Again it seemed to be repaired but after a day or two, the same problem returned. The rear castor wheel sticks and causes the chair to turn unexpectedly or roll erratically. I was told by the tech that the parts supplied to fix the chair were used, which really wouldn't matter if in fact the chair was fixed. I have been trying to reach PRN this time since 12/19/2014. I actually spoke with a person about the end of December 2014, she said someone would contact me after the first of the year (ambiguous). Every other time I've called (telephone records to support many calls have been made), the VM is full and they can't take my message. The chair is still not fixed and batteries they put in back in May 2014 with the original repair, are junk. Since my chair came back 12/17/2014 the battery won't hold a charge for more than 2-3 days, no matter how long they are plugged in (up to 18 hrs). The batteries I purchased in Sept 2012 had a 2 yr warranty but were removed by PRN. "The batteries, charger, and seat will be covered under warrant work and there will be no charge sent to either you or your insurance company." PRN stated Those things were not the cause of the original problem and I was unaware of the battery problem until more recently. And if that's what we got for nearly $4000, well that says a lot right there. I would be more than happy if this chair simply worked without the dangers of erratic rolling and unexpected turning. Unfortunately, this chair is a necessity so scraping a wall sometimes has to be tolerated. Slamming into something at full speed is a real possibility. PRN, at the very least should answer their phones and keep their appointments. Neither of which they do consistently. The chair is 5 years old. If it can't be fixed, a letter from PRN stating such would allow me to get another chair.