Added on -, by Reviewer11715554
First, I will have to respond to the interactions described by Mr*****In short, in every phone call or interaction he would ask questions, then add something or ask additional questions before or while I was trying to respondThus, many issues Mr***** describes were mixed togetherMr*****
asked about buying a brand new display machine that was running a demo of Windows Preview editionHe wanted Windows Home Premium so I told him I could build him another brand new machine with the Windows operating system on it and would do my best to have it done the next dayI did indeed, build him an identical computer, installing a genuine Windows Home Premium operating system, just as I said I wouldHowever, the updates to Windows now total about and the downloading and installing of these updates can be difficult to impossible for some customers depending on their bandwidth and knowledge of how to install all updates, so I had, as I do with almost all computers, started the process of the updatesIt was still installing and had quite a bit of time left to go when he came in the next day to pick up the computer and I informed him of thatBecause it was Thursday, I said it should be done by Friday but certainly by Monday as we are closed on weekendsThe operating system, holograph disk was included with the packaging, and the license sticker was applied to the side of the computer, as mandated my Microsoft.Mr***** picked up the machine and called me with his issues. Online RegistrationAs I tried many, many times, to explain to himThere is no online registration with an OEM install on a computer that I built and sold. He gave me his information at the time of purchase and the warranty on the computer is through my company, automaticallyIf he had bought some corporate branded computer, yes there would be a custom registration because they do not know when you buy the computer through another store.Passwords... It is simply not trueI never put extra accounts or passwords on computers without specific requests from the customerThe image of accounts provided by Mr *****, as anyone actually familiar with networking will know, is a section used to give permission to network access and is not the user account sectionIt simply does not applyAgain, I tried to explain this and Mr***** became toxic on the phone yelling and cussing at me on several occasions.Used Product: Simply not the caseThis is a brand new, custom built PC, built the same way I've built computers for years, with never, someone accusing me of the things I've been accused ofThat's the reference to the yearsAll the paperwork for individual components were included with the PC as well.Mr***** referenced the software pack that I preinstall on new PCs including the needed items like Adobe Flash, Reader, Java, a free office program Open Office, and SkypeThese Items are harmless and are needed to have useful functionality of the computerMany times I tried to explain this but as it was impossible for Mr ***** to understand, I agreed to wipe the hard drive and re-install the operating system again, with no other software installedThat Is what he said he wanted"I only want Windows and nothing else." He had someone bring the machine back in and I booted it up before wiping it and many of the system files needed for proper function of the computer had been deleted including the showing of hidden system filesThe computer would not boot properly as a resultI proceeded to clean install Windows again and installed the drivers for the included hardware in the system to it would functionAs an additional service I created a backup of his fresh, installed system (with no passwords and only one user account) and burnt them to DVDs, writing what they were on the surface with a sharpie.As explained before, the image of "user accounts" is a section of the operating system to give permissions for networkingThere were no additional accounts or passwordsMr ***** called me again and lit into me for that and for selling him pirated software because of the backup disks I made for himWhen it was picked up I made sure he had a copy of my warranty that does not included software, for just the reasons above where I found files deleted.I feel with the 9PM phone calls at on Christmas and the time resetting the machine for free with a free backup DVD set made, that I have gone over and above my responsibility of taking care of this customerI am sorry that he doesn't understand computers enough, which he freely admits, but I live in this town, my friends are here, may family is here, and my reputation is hereI would never "pull one over" selling used equipment for new and I would never sell pirated software, and for goodness sake, I don't have time to create fictitious accounts on peoples machines or created passwords just to cause problem, nor do I have any interest in try to have remote access to someone's computer unless they are paying me on a contract to remotely maintain their computer.As posted in my store and on my receipt, if Mr***** wants to return the computer, it must have all original packaging, and be in undamaged condition and is subject to a 30% restocking fee, because it will have to be refurbished at that point and sold as a refurbished machine at considerable discountThis is normally for store credit but in this case I would provided a cash reimbursement?