12 Minute Oil Change - 2
Added on -, by Reviewer7973173
I have received the above-referenced complaint. I will be replying with a very detailed statement, as follows, along with attaching all of my proofs and documentations. 11-13-15: Mr. [redacted] came into my office and HE contracted with me to assist in the typing of his divorce documents. He paid $375...
for my services. [a copy of the Client Information Sheet/Contract and debit card receipt for payment are attached, all signed by Mr. [redacted]]. Mr. [redacted] explained that his to-be ex-wife lived in the state of Washington and she was not being cooperative to get the divorce and was not returning his phone calls or supplying him with an address. After his painful discussions about this, I agreed that, as a courtesy to him (and not a service he was paid me for), I would make an attempt to connect with her to gain her agreement to receive the divorce documents by mail and sign/return an Acknowledgement that she received the documents, which is the only document I would accept from her. I called her and left a message to please return my call. During this initial appointment, I have each and every client, in their own handwriting, fill out a Client Intake Questionnaire. I explain to each and every client that I type the documents with the names and information exactly how they state it on this form. Mr. [redacted] filled this form out stating that his name is “[redacted]”. [a copy of that Client Intake Questionnaire is attached]. He was also supposed to return the afternoon of 11-13-15 with the filing fee, but he did not. 11-14-15: Mr. [redacted] did not pay for 24-hour rush services (a savings of $100), but his documents were ready for him to sign 11-14-15 as that is the only day he would be available to sign the documents. He signed the documents on 11-14-15 but did not pay the filing fee. So the documents were held until the filing fee was given to me which was completely disregarding my not charging for the rush fee to prepare his documents and yet still having to wait to receive the filing fee. I reminded him that the filing fee needed to be in the form of a check or money order made payable to “Clerk of the Court”.My file was noted that Mr. [redacted] asked me to wait until 12-10-15 to file the document and that he would either drop off a post-dated check or a money order. Again, he didn’t pay for rush services to sign the documents, and now caused me to wait to file the documents until midDecember when he could have just as well signed the documents and paid the filing fee at that time. He put his file in front of all of the other client that were qued in order to be typed, then failed to keep his original agreements to pay the filing fee timely. 12-8-15: Notation on file – I had my (then) assistant attempt to call Mr. [redacted] at his [redacted] telephone number he wrote on the intake sheet. She noted that there was no voicemail set up at that time and she could not leave a message. Purpose of the call was to follow up and check status of the filing fee. A money order was then given to me quite a few weeks later for the filing fee made out directly to the Clerk of the Court. This fee was not paid to me or my office. [See copy of receipt from the Superior Court indicating the type of method of payment was a money order and the amount of $435]. 12-23-15: My normal process is to “drop file” all cases in the Clerk’s “drop box” but as a FURTHER courtesy AT NO CHARGE TO MR. [redacted], I personally stood in line at the Courthouse and filed these documents this day, taking up hours of my office time away from all my other clients that Mr. [redacted] did not pay for, because his fiancé (Ms. [redacted]) was pressuring the situation due to their alleged upcoming wedding plans. [Copy of initially filed documents attached]. And as yet another courtesy to Mr. [redacted], I placed another call to Respondent to gain her address and left a message. 12-30-15: I finally received a reply call from the Respondent and she gave me her address to send the documents to her. All documents were mailed to Respondent [see copy of initially filed documents along with the Notice and Acknowledgment of Receipt mailed 12-30-15]. 1-5-16: Phone call from Respondent with incorrect spelling of her name. Immediately changed that an amended the Summons and Petition; telephone call to Mr. [redacted] and my sincere apology for the error (please note that even though he reviewed the initial documents before signing them, he didn’t catch the error when signing initial documents either). 1-6-16: Mr. [redacted] comes to my office to sign the amended documents. 1-7-16: I had my newly hired staff member take the amended documents to the Courthouse to stand in line to file the amended documents again at no charge to Mr. [redacted]. All amended documents were mailed to Respondent this day and copies sent to Mr. [redacted] as well to the address in my file. 2-1-16 through 4-7-16: I had expended many, many courtesies to Mr. [redacted] prior to February 1, 2016 and I was no longer staffed to continue to do so. Mr. [redacted] started to have his fiancé (girlfriend) Jaunita [redacted], relentlessly call my office every week. Even though we had no authority to speak with her, we continued to tell her that we had not received anything back in the mail from Respondent. We reiterated that it was not our responsibility to track anyone down to force compliance with requests. 4-7-16: I spoke with Ms. [redacted] who insisted that I email her a copy of the amended documents so that she can forward to Respondent, stating that she continued to get the story from Respondent that she had already mailed documents back to me months ago. [email is attached]. I told Ms. [redacted] that I am not going to continue to get involved with the back and forth -- he said, she said dealings between the “to be” ex-wife, her and Mr. [redacted]; that Mr. [redacted] only hired me to prepare documents and nothing else, even though I had made many courtesies before, that is not my role and I no longer will be doing that here. I told Ms. [redacted] that it may be in Mr. [redacted]’s best interest to try and get her personally served instead of playing the game of “it’s in the mail” and then they continue to try to put me in the middle of the game, which I refused to continue to participate. I also confirmed that there is absolutely no reason at all for me to withhold anything in any of my cases, and as soon as I get anything in this case, Mr. [redacted] would be the first person to be notified. She acknowledged receipt of the email with the documents.From 4-7-16 forward, the calls that my office received from Ms. [redacted] (who again is NOT my client) began to come in every other day, sometimes several times a day, and then it was every day. My office staff reported exactly what I directed her to say which was that we did not get anything in the mail from the Respondent. I never received a call from Mr. [redacted] this entire time. 4-14-15 thru 4-17-16: I was out of the State dealing with a family emergency. Each and every appointment I had scheduled on 4-14-16 and 4-15-16 had to be rescheduled to the following week (week of 5-18-16) and everyone that was contacted or that my assistant received a call from in this time period was advised I was out of the office on a family emergency to return on Monday, 5-18-16. Ms. [redacted] was told this fact each and every time she called the office on those days, but her calls did not cease. 4-18-16: My first day back from the family emergency. Catching up on calls. I personally spoke to Ms. [redacted] wherein I told her that as I have directed my staff to relay to her, there is nothing for us to report….that we had not received any documents from Respondent up through this day. I told her I appreciated her calling and that when we received anything we would be letting Mr. [redacted] know. She called 3 more times and began to get very nasty with my assistant. 4-19-16: Ms. [redacted] continues calling, but this time it was every 30 minutes. I finally emailed her a lengthy email [email attached], defining exactly where I stand and what my role is. Ms. [redacted] was continuing to call my office and be rude to my assistant and threatened to come down to my office and “create a scene” and demand a refund of all “her” money. At that point, I copied each and every filed document and receipts that I had in my file and placed it in an envelope for Mr. [redacted], to send to him. 30 minutes later, Ms. [redacted] and Mr. [redacted] barged into my office in the early afternoon. My assistant and I were setting up for my next client appointment. Knowing that they did not have an appointment and that I had one coming in very shortly, I said “hey there, what’s going on? Didn’t you get my emails?”. Mr. [redacted] was silent, and Ms. [redacted] was doing all the talking (yelling). She was aggressive in her attitude and slammed an envelope of papers in my front counter and said “you are going to explain this to me and give me all my money back or I am going to call Revdex.com, and ruin your business”. I looked at her and Mr. [redacted] and said “First, I am not obligated to speak with you at all, Ms. [redacted], and I would appreciate it if you would please leave my office because you are not a client of mine”. Mr. [redacted] said in a low voice “talk to me then” but Ms. [redacted] over-powered him and she started yelling “I will not leave until I get all my money back, the $810, you never did anything and you never filed anything!” At that point, it was obvious that my speaking to either one of them was a moot point. I was not going to give any refunds and they were not going to listen to what I had to say with any kind of acceptance or professionalism. Mr. [redacted] never said another word, nor could he control Ms. [redacted]’s aggressiveness; he was actually adopting Ms. [redacted]’s point of view and approved her verbal attacks towards me and my staff. (I would have spoke only with Mr. [redacted] but Ms. [redacted] would not have anything to do with him speaking with me alone without her presence and she was no longer welcome in my office; and she would not remove herself as I kindly requested). I went into my office and grabbed my cordless phone, walked back out to the front reception area in the presence of the couple and my assistant and called the Stockton Police to request assistance in removing Ms. [redacted]. She became even more belligerent and loud and when I told the 911 dispatcher that it was my client’s girlfriend that was being very disruptive and disturbing the peace of my office and that he was adopting her attitude and he was freaking me out by pacing back and forth in my office like he wanted to attack me, Ms. [redacted] he went out of control, yelling “I am his fiancé, you better get it right” then Ms. [redacted] was pointing her finger directly in my assistance’s face and almost touched her face, yelling “this is dumb” then pointed her finger at me and said “and that is dumber” AS I WAS ON THE PHONE WITH 911 DISPATCH. I am not going to allow anyone to threaten me, my business, my staff, or me and attempt to intimidate me with threats. And I have the responsibility as the business owner to protect my staff. There was a point where I could not even hear what dispatch was saying to me because of how loud Ms. [redacted] was. All this while, Mr. [redacted] kept silent and continued pacing back and forth in my lobby like he was going to explode. While still on the phone with the 911 dispatcher, I pulled my assistant into my office and shut the door. There are no locks on any of my office doors. However, I did shut the door and left Mr. [redacted] and Ms. [redacted] in the lobby – praying that my appointment or anyone would come into my office and have them create more of a scene than they were doing and slander me and the business. I asked the dispatcher if she could please speak with the couple and ask them to leave my office, due to their severe disruptions and aggressiveness towards me and my staff. As I was still on the phone with dispatch, my contract bookkeeper (who the couple didn’t know was in the conference room approximately 15 feet away from the incident) came out while I and my assistant went into my office. I did not solicit her assistance, and she quickly came into my office to seek approval to try to calm the couple down. We all agreed that the couple came into my office already unwilling to take away anything but exactly what their agenda was, which was to get more free services out of me and their money back. I opined to simply let the authorities handle it, but they were also taking a while to get to my office to handle the problem and I was fearful of the appointments that I had coming in any minute. So I allowed my contractor to attempt to calm the couple down while we waited for the police. [copy of her witness statement is attached]. The dispatcher then advised me that Ms. [redacted] had just called them just at that moment for assistance. My dispatcher advised that the couple were asked to leave the inside of my office. As I stayed on the phone with the dispatcher, the couple stepped “just outside” my office front door and lit up cigarettes and blocked anyone else from coming in my office. My contractor was speaking with them outside and tried to pull them aside and away from the front door. My contractor came into my office one time to relay a few concerns of the couple, and I replied very directly and factually. This information is accurately stated in the witness statement of [redacted], attached. I did not feel that I should have to continue to give unpaid services or any further concessions to these people, especially after they have acted so horribly towards me, my staff and my business. That would be like giving a spoiled child everything it wanted every time it threw a temper tantrum. Because it came down to the minute before my next appointment, I conceded to change one document only for the couple FREE OF CHARGE and by that they would be responsible for copying it, and all the remaining documents associated with Mr. [redacted]’s matter and that would forever sever our business relationship; they would go their way and I would go mine and they would leave my business alone, etc. That was approved by them, they reviewed the documents, approved it was accurate and went away. As they were walking away with the amended document, the police officer showed up. When the officer came into the office to speak with me, she advised that the couple said they had no further complaint, they were happy and they got what they wanted. I had more to say, and the officer took my statement and the police report was taken against the couple. I told the officer that I didn’t trust them and that I needed the report in case they attempted to do good on their statements to “ruin my business”. Officer [redacted] from the Stockton Police Department took the report. Report tracking is DR# [redacted].This same day, 4-19-16, just as I suspected and as I told the police officer, Ms. [redacted] blasted my business [redacted] page with her untruths and her false rendition of our dealings, and purposely had an agenda to ruin my reputation even though it was proved to them that the mistake they were now seeking to be changed 5 months later was not my error and that I was entitled to fees to correct it. [[redacted] page post from Ms. [redacted] is attached]. Her agenda continued to be that of attempting to ruin my business by blasting me on [redacted]. I have already calculated that because of her post on [redacted], I have lost business. 4-19-16: While the couple were outside the office and we were waiting for the police to arrive, I had my office assistant call Respondent to leave a message that we were no longer working with Mr. [redacted] and that she would need to deal directly with him to finalize the divorce. We said nothing of the incident, however the Respondent calls my office and apologizes to my office assistant for the behavior of Mr. [redacted] and Ms. [redacted]. Somehow, she knew what they had done. Then this complaint comes in. I knew all too well that Ms. [redacted]’s character and threats would not let this matter go and I am not taking any of this lightly. I will be seeking my own legal recourse against the couple. By way of my contract (which is attached), Mr. [redacted] had 24-hours to cancel and get a refund. It has been 5 months and a lot of work and expense on my end has already been performed. With this and with the above incident, I will NOT be giving any refund to Mr. [redacted] whatsoever. I demand that this false report be stricken from my Revdex.com information and I do not authorize any portion of this matter to be made public record, not even Ms. [redacted]/Mr. [redacted]’s compliant. This matter has consumed many, many hours of my time away from the 200+ other active clients that I have who appreciate all that I do for them. I will no longer be addressing this ever again, unless I am suing the couple for going on a smear campaign. Sincerely, [redacted] Paralegal / Owner