Good news, if you complain to Noom, they do actually respond and said they will refund my money within 2-3 working days. Will wait and see if they do :-)
I find Noom's antiquated 14 day policy of not refunding the customer's money very poor indeed. I have lost £119 but will make a further complaint to Noom until I get my money back. What they are doing is theft, plain and simple. I certainly wouldn't recommend them to family and friends.