1 & 1 Internet, Inc

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with the transfer of the domain name: [redacted].com
In regard to the voicemail I left the other day, and our
email correspondence, I can confirm that the domain name: [redacted].com has
been removed from the incorrect account, and has now been successfully transferred
into the account of [redacted] under Customer ID # [redacted]
Please feel free to contact us here in the Solutions Team by
phone at: ###-###-####, or via email at: [email protected]
should you require any additional assistance
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience that has occurred here with your account
Unfortunately, in the past the functionality of your Control
Panel and any possible errors that had occurred would have been associated with
the amount of domain names that you had active at onceThe old technology that
was being used within your Control Panel was not able to sustain properly due
to the number of domain names which were being heldThis could have led to an
issue with attempted online cancellations among other things
I have been informed by the Retention Team Supervisor who
has been handling your account, that this matter has been brought to the
attention of our System Administrators, and they are currently working on
upgrading your Control Panel so that moving forward, these types of issues can
be avoidedThey have provided us with a time frame of Tuesday, June 9th,
in which everything within the Control Panel should function correctly
In regard to the billing of domain names that had already
been transferred, domain renewal invoices can generate anywhere between 1-
weeks after the physical date the renewal had taken placeIn this case, it is
very possible to have been billed for domains a few weeks after they had been
transferred to another provider, if the transfer had not been completely
finalized until the day of, or the day after the renewal dateIt is not
uncommon for a domain transfer to take up to days from the date it was
initiated, until the time the Whois records are updated with the new registrar
This procedure is not regulated by 1&Internet Inc., but rather associated
with the processes and policies of [redacted]It is for these reasons that we have
worked with you in order to provide refunds for domain names that may have been
billed after transferring or attempting to cancel a domain name
That being said, in order to further assist you due to the issues
that you have experienced, I am refunding you an additional $as a sign
of good faithPlease allow 3-business days in order for this refund to be
processed to the credit card ending in "7001"
Once more, we apologize for any inconvenience that has been
caused here
David M[redacted]
Customer Care
1&Internet Inc
http://www.1and1.com

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with this account
I am very sorry if the service that you had received from any of our agents was
less than satisfactory, and I will bring this to the attention of our Quality
Assurance Team, so that we can hopefully avoid any issues associated with this
in the future, for any and all customers
In order to assist you further, aside from the current
refund of $ that is being issued, I have also applied an additional
refund of $due to the inconvenience that you have experiencedPlease
allow 3-business days for a total refund in the amount of $to be
processed to the credit card ending in "[redacted]"
That being said, for your records, since this account has
been canceled, you will no longer be billed or invoiced for these services
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www.1and1.com

Dear [redacted] (Account Holder listed: [redacted] - Customer
ID # [redacted]),
I sincerely apologize for any
inconvenience associated with the attempted charges in question and claims to
active services
In regard to this particular matter, what you are explaining
here sounds like fraudulent activity against you, in the way that your credit
card/personal information had been compromisedI have seen similar situations
such as this with our company, along with many others. Through the credit
card/personal information being obtained elsewhere by a hacker or
whoever/however it may have been, online orders and accounts are then placed
with 1&1, [redacted], [redacted], etc
After investigating this matter further, I can confirm that
the service has been canceled due to fraudulent activityAlong with that, we
are refunding you the referenced charge of $Please allow 3-business
days for this refund to be processed
Moving forward, there will be no further problems in
reference to you being billed by 1&Internet since this account has been
canceled for fraudulent activity
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with this account
I am very sorry that you received these additional charges associated with the Virus
Scanner feature, and I will bring this to the attention of our Quality
Assurance Team, so that we can hopefully avoid any issues associated with this
in the future, for any and all customers
In order to assist you, we are refunding the charge of $
that is associated with these features, along with issuing a refund of $which
had been invoiced for the first months of service under the Unlimited Hosting
packagePlease allow 3-business days for a total refund in the amount of $
to be processed to the credit card ending in "[redacted]"This means that your
Unlimited package is currently covered free of charge up until 12/31/
Due to this unfortunate situation, I have also applied a
credit to your account in the amount of $79.60, which will cover the Virus
Scanner features free of charge up until 12/31/Once this date occurs, and
the credits have been used, these features will be canceled off of the account
so that you are no longer billed for themHowever, your Unlimited Hosting
package will remain active until whenever you decide to close the account
Moving forward, if you require an additional assistance with
your hosting/email features, please contact our Tech Team by phone at: ###-###-####
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with your account
In regard to our conversation today (7/18/16), this email confirms that the
payment of $that was made in 2015, along with the payment of $that
was made to [redacted], will be completely refunded to youThis means that
you will receive a total refund in the amount of $78.91, to the [redacted] account
associated with the email address: [redacted]@[redacted].com
That being said, moving forward you will no longer be billed
or invoiced for any other services, as per your request, this account has been
canceled
Once more, we apologize for any inconvenience that has been caused here
Thank you.
David M[redacted]
Customer Care
1&Internet Inc
http://www

Dear [redacted] (Customer ID # [redacted], and # [redacted]),
I sincerely apologize for any
inconvenience associated with the attempted charges in question and claims to
active services
In regard to this particular matter, what you are explaining
here sounds like fraudulent activity against you, in the way that your credit
card/personal information had been compromisedI have seen similar situations
such as this with our company, along with many others. Through the credit
card/personal information being obtained elsewhere by a hacker or
whoever/however it may have been, online orders and accounts are then placed
with 1&1, [redacted], [redacted], etc
After investigating this matter further, it was found that
these accounts were set up under your name (ID # [redacted], and # [redacted])
Our records indicate that under Customer ID # [redacted] you were physically
charged in the amount of $0.99, however, the other invoices each in the
amount of $had been declined, and eventually handed
over to our Collections TeamDue to that, we are pulling and waiving this
balance from collections, and this will not, and has not affected your credit
We are issuing a refund for the $charge that had been debited from your
credit cardIf the card ending in "[redacted]" is still active, you will receive
this refund within 3-business days, if the card is no longer active, you will
have to dispute the charge with your bank or financial institution
Along with that, our records show that there
was a charge in the amount of $physically debited from the same credit
card under Customer ID # [redacted]We had received a Chargeback from your bank
or financial institution regarding this, so you have already been refunded for that
particular chargeThis Chargeback caught the attention of our Fraud Team, who
has already canceled this account due to suspicious and fraudulent activity
That being said, I have also canceled Customer ID # [redacted],
so that moving forward, you will no longer be billed or invoiced for any
unwanted and fraudulent services
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with the transfer of domains
Our records indicate that when you contacted our
Cancellation Team to cancel your account, you declined keeping the names: [redacted],
and [redacted], so they along with the account were closed downUnfortunately,
any domain names that are canceled outright cannot just simply be transferred
to another provider
That being said, please allow me to explain the processes
and policies that [redacted] has set in place in reference to the immediate cancellation
of domain names
Once a domain name has been completely canceled off of an
account, there is a small window of time in which to reactivate it, should you
decide to keep the canceled domain(s)This reactivation can only occur through
the original registrar (1&Internet)After this period, [redacted] passes the
canceled domain(s) off to an auction company called [redacted], to evaluate
any potential auctioning value they feel it may haveThis process lasts
days, if it is decided that money can be made from auctioning it off, it does
not go back up for public sale, if they do not want to auction it, then they
put the domain into a day Redemption periodWhat this means, is that the
original owner of the said domain, can repurchase it through the prior company
it was registered with, over the course of the next (sometimes 35) days
Only after this process, if the original owner has not purchased it again, than
the domain is released once more for public sale
In this particular case, if the domains are passed over by
[redacted], you will then have optionsEither request for them to be
reactivated within the mentioned Redemption period with 1&Internet, and
then transfer them away to another provider, or, wait until they are open to
the public again and purchase the domains elsewhere
I understand that this may not be the kind of information
you wanted to receive, however, we have no authority over [redacted] and their
processes and policies, as they are the over governing power of all domains
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www.1and1.com

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with the cancellation of this account
As a company, we do offer the ability to cancel an account online,
however, the reason that you had been asked to call into our Cancellation Team to
cancel this account, was to be refunded under our Day Money Back Guarantee
Our system does not automatically issue this particular refund when canceling online
Aside from that, unfortunately, I cannot explain why you would have had any
issues with calling in, as we have not experienced any problems with our phone
systems
That being said, in regard to the complaint you made to our
Board of Directors which was received yesterday, my colleague Matthew has
already reached out to youHe informed you that we are issuing your refund of
$11.88, which will take 3-business days to be processed, and as a security
precaution, asked you to confirm the cancellation of this accountSince you
have also filed this complaint through the Revdex.com, I have set an
immediate cancellation on this account
Moving forward, you will no longer be billed or invoiced, since
this account is no longer active
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www

Dear Kenneth Anderson (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with this account
I am very sorry if the service that you had received from any of our agents was
less than satisfactory, and I will bring this to the attention of our Quality
Assurance Team, so that we can hopefully avoid any issues associated with this
in the future, for any and all customers
In order to assist you with this matter, per your request the
balance of $has been completely waived, and will no longer be considered
an outstanding debt
That being said, for your records, this account had already
been canceled, so moving forward you will no longer be billed or invoiced for
these services
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M[redacted]

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with your domain transfer
Our records indicate that the domain name: micro-prop-shop.com is now currently
registered with the company [redacted] Due to that, there is
nothing further that can be done from our side since you have already processed
the transfer to a new registrar
If you need any further assistance, please contact me via
email to the address of: [email protected]
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with this account
In regard to the voicemail that I left earlier today (2/3/16), this confirms
that the domain name: [redacted].com has already been reactivated for
you, and it is currently up and runningOne of the previous agents that you
dealt with has added another year of registration to your domain covering you free
of charge up until 11/1/However, due to this unfortunate situation, I am
also adding an additional credit to your account which will now cover your
domain registration, at no cost to you, up until 11/1/
Along with that, for your records, there are no other features/services
listed under your account that will lead to further invoices being generated
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www

Dear [redacted]
I sincerely apologize for any
inconvenience associated with the cancellation of this account
In regard to the voicemail that I left, I can confirm that
per your request, this account has been canceledIt seems that a system bug
caused some customers to experience issues with processing online cancellations,
and our Outbound Retention Team had seen a higher than volume of cases
which caused for you to not receive a call within the typical timeframe
expectedAside from that, unfortunately I am not quite sure why you were not
able to speak with one of our agents over the phone when calling inAgain, I
sincerely apologize that this was the case, and can understand any frustration
caused by this
That being said, due to this inconvenience, I have issued a
refund of your most recent invoice from 8/16/Please allow 3-business days
for this refund of $to be issued to the [redacted] payment method linked to: [redacted]
Moving forward, you will no longer be billed or invoiced,
since this account is no longer active
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www.1and1.com

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with this order
In regard to this particular matter, it seems that the
attempted order had been held up by our Security Team due to the information
provided under your first and last name1&Internet Increquires a valid
name in which ownership for the domain name can then be placed under, however,
we were only provided with the initials "[redacted]." under your name information
Due to this, the Security Team would have required additional verification from
you so that the order could be successfully processed
That being said, the attempted order has been canceledThe
pending charge on your bank statement in the amount of $was only a Test
Charge, to verify if the credit card information you provided was validThis
pending charge will automatically drop off of your bank account, if it has not
yet alreadySince this account was never activated, and no invoice had been
generated, we have not been able to physically debit any payment from you
Moving forward, you will not receive any invoices, since you
have no active service with us
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience that has occurred here with your account
In regard to the voicemail that I left, our Server Team is
experiencing a temporary matter with less staffing than normal, which is
causing for a higher call volume, and extended holding timesI have had a Server
Team agent look into your particular issue, and they have not been able to find
any resource alerts in the back end that would explain an impact on the performance
of your VPS ServerThey also do not recommend customers run such trading
software on a VPS, as they share memory bandwidth, disk I/O and CPU time with
all other customers on the hostThe Server Team feels that stock trading
servers should mainly be on their own dedicated hardware or at least on
something with dedicated resources, such as a Dynamic Cloud ServerVPS servers
are really meant more as an intermediary between shared hosting and a full
dedicated server
That being said, we are refunding all of the invoices that
had been charged while this account was active, for a total amount of $
Please allow 3-business days for this refund to be processed
Once more, we apologize for any inconvenience that has been
caused here
David M[redacted]
Customer Care
1&Internet Inc
http://www

Dear [redacted] (Account Holder - [redacted]/Customer
ID # [redacted]),
I sincerely apologize for any
inconvenience associated with the cancellation of this account, and the balance
being sent to collections
Regarding this matter, for the security of our customers we
do not cancel accounts via email. This is done to ensure that a
Non-Account Holder cannot maliciously cancel services that do not belong to
them. In order to assist you with this issue, we are canceling all
services, and removing this account from collections[redacted] will remove
you from any list that they have, and this will not, and has not, affected your
credit. As well, we are wiping clean the outstanding balance that you
have with either [redacted] or 1&Internet. No more money will be owed on
this account, and you will no longer be required to contact [redacted] or 1&
Internet regarding this unfortunate situation
Moving forward, you will no longer be billed or invoiced for
any services, since this account has been completely canceled
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www.1and1.com

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with the cancellation of the MyWebsite Hosting
package
Regarding this matter, for the security of our customers we
do not cancel accounts/features via email. This is done to ensure that a
Non-Account Holder cannot maliciously cancel services that do not belong to
them. Along with that, we have experienced some bugs in our phone system recently
that may explain any potential issues you had experienced when attempting to
call in
I am sorry if it was not properly explained or notated in
the beginning of setting up this Day Free Trial, that the $per month rate
for this feature moving forward was a promotion offered by paying months in
advanceI will bring this to the attention of our Quality Assurance Team, so
that we can hopefully avoid any issues or confusion associated with this in the
future
That being said, in order to avoid any downtime associated
with the domain name: kadadahseo.com, and to allow you to maintain/edit the
current DNS settings, we have changed the date of your account cancellation
You will not be billed for this, as we have already reversed the referenced
invoice in the amount of $83.88, so that there is no payment due
Since the domain does not expire until 7/23/15, we have set the cancellation
date of this account to occur on 8/1/15, which will give you ample time to
either transfer your domain name to another provider, or simply let it expire
under this account
Moving forward, you will no longer be billed or invoiced for
any service or feature under this account
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www.1and1.com

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with the cancellation of this account
In order to assist you with this matter, per your request this account has been
completely canceled, and we are refunding you in the amount of $Please
allow 3-business days for this refund to be received through the [redacted] account associated with the email address of: [redacted]
That being said, for your records, this account has been canceled
Moving forward, you will no longer be billed or invoiced for these services
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www.1and1.com

Dear [redacted]
I sincerely apologize for any
inconvenience associated with the attempted charges in question and claims to
active services
In regard to this particular matter, what you are explaining
here sounds like fraudulent activity against you, in the way that your credit
card/personal information had been compromisedI have seen similar situations
such as this with our company, along with many others. Through the credit
card/personal information being obtained elsewhere by a hacker or
whoever/however it may have been, online orders and accounts are then placed
with 1&1, [redacted], etc
After investigating this matter further, I can confirm that
the service was set up in October of 2014, with a monthly invoice of $being
chargedof these invoices were charged for a total amount of $119.88, with
the bill from April having been declinedThat being said, we have processed
the immediate cancellation of this accountNo more money will be owed on this
account, and you will no longer be held responsible for any future payments, as
we have cleared the balance of $Along with that we are refunding all of
the invoices that had been charged for the total amount of $Please
allow 3-business days for this refund to be processedMoving forward, there
will be no further problems in reference to you having or owing anything with
or to 1&Internet since this account has been canceled for fraudulent
activity
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www.1and1.com

Dear [redacted] (Customer ID # [redacted]),
I sincerely apologize for any
inconvenience associated with the attempted charges in question and claims to
active services
In regard to this particular matter, what you are explaining
here sounds like fraudulent activity against you, in the way that your credit
card/personal information had been compromisedI have seen similar situations
such as this with our company, along with many others. Through the credit
card/personal information being obtained elsewhere by a hacker or
whoever/however it may have been, online orders and accounts are then placed
with 1&1, [redacted], etc
After investigating this matter further, it is notated that
you had contacted our Billing and Security Team yesterday (12/28/15), and I can
confirm that the service has been canceled due to fraudulent activityIn order
to assist you with this matter, we are currently removing your account from
collections[redacted] will remove you from any list that they have, and
this will not, and has not, affected your credit
Moving forward, there will be no further problems in
reference to you being billed by 1&Internet since this account has been
canceled due to fraudulent activity
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M[redacted]
Customer Care
1&Internet Inc
http://www