Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
I was surprised to say the least that 123 Mobil responded to this issue 3 months later. I brought my car in for repairs & picked it up in worse condition. I was told it was test driven and was "like new" but 5 minutes down the road it shook worse than before I immediately brought it back & 1 day later was told it was a head gasket that would cost an additional $1400 above the $1000 I had already paid. Obviously the problem was misdiagnosed & the wrong repair done all I ever wanted was for them to stand behind their work & fix the car properly at no additional cost since the error was theirs there was never any mention of a recall the car was recalled in 2012 for fuel pump and power steering which I had repaired on 9/21/12 at the dealership the only other recall was in 2014 for ignition switch which had nothing to to with the problem it was due for inspection and it was suggested that I get a rejection sticker and that would give me 90 days to get a new car perhaps that is why 123 Mobil now responds 90 days later Due to the fact that the car was unsafe to drive I did indeed have to get a new car I have resigned myself to the fact that I have to take this as a loss on my part I am very disappointed in the way 123 Mobil handled the whole episode. From poor customer service to poor workmanship and the lengthy delay in their response to this matter. I no longer wish to pursue this matter please close your file on this. Thank you. [redacted]
Better Business...
Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
I was surprised to say the least that 123 Mobil responded to this issue 3 months later. I brought my car in for repairs & picked it up in worse condition. I was told it was test driven and was "like new" but 5 minutes down the road it shook worse than before I immediately brought it back & 1 day later was told it was a head gasket that would cost an additional $1400 above the $1000 I had already paid. Obviously the problem was misdiagnosed & the wrong repair done all I ever wanted was for them to stand behind their work & fix the car properly at no additional cost since the error was theirs there was never any mention of a recall the car was recalled in 2012 for fuel pump and power steering which I had repaired on 9/21/12 at the dealership the only other recall was in 2014 for ignition switch which had nothing to to with the problem it was due for inspection and it was suggested that I get a rejection sticker and that would give me 90 days to get a new car perhaps that is why 123 Mobil now responds 90 days later Due to the fact that the car was unsafe to drive I did indeed have to get a new car I have resigned myself to the fact that I have to take this as a loss on my part I am very disappointed in the way 123 Mobil handled the whole episode. From poor customer service to poor workmanship and the lengthy delay in their response to this matter. I no longer wish to pursue this matter please close your file on this. Thank you. [redacted]