Dear ***, I am so sorry that you had to re-scale the mail in rebateI will pass this information along to our Web Developers so that your concerns are addressedAgain thank you for letting me know about this issue.Sincerely, Aubri
To whom it may concern, The manufacturer of these contact lenses have placed a mandate on the minimum price these lenses can be sold for Because of this, we aren’t able to offer any discounts, rebates or incentives that goes below that floor price In this specific instance, our rebate brings the price of these contacts to the minimum price we can sell them for It was mentioned that the price was found cheaper on a different website The reason why this website is able to go below the UPP floor is because they are not based out of the US, but are based in Canada The customer has been contacted and we have apologized for the confusion this created We should have provided a better explanation in the initial chat The refund we’re able to provide for this customer is a $mail in rebate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A customer service agent called and offered to send a 90pk box of contacts free of chargeI am very happy with this outcome, Thank you! I appreciate the fast response to my complaint, and I will be ordering more contacts from the company in the future Sincerely, [redacted]
To whom it may concern, We want to thank you for your order with 1-CONTACTSPlease know how much we appreciate and value you as one of our customersWe apologize for any confusion caused regarding the rebate process but would be happy to provide clarificationUpon receiving a completed rebate form, our rebate team will immediately process a rebate check, provided the rebate form hasn’t expiredIn this case, the rebate form was received in time and the rebate check was successfully mailed outOur records do show that the check was cashed on June 21,
Spoke to our Rebate Department and the Rebate was processed todayThe customer will see the Check in weeksWe did not ever see the rebate form come inSpoke to the customer and let her know the outcome
Dear [redacted] , We are happy to process your order for your contact lensesPlease call us at 1800-266-one of our customer service agents would be happy to help youI show that we did respond letting you know that your insurance does not cover drops or solutionsIf you want to order your lenses please give us a call and we are happy to help Sincerely,1800Contacts
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear ***, I am so sorry that you had to re-scale the mail in rebateI will pass this information along to our Web Developers so that your concerns are addressedAgain thank you for letting me know about this issue.Sincerely, Aubri
To whom it may concern, The manufacturer of these contact lenses have placed a mandate on the minimum price these lenses can be sold for Because of this, we aren’t able to offer any discounts, rebates or incentives that goes below that floor price In this specific instance, our rebate brings the price of these contacts to the minimum price we can sell them for It was mentioned that the price was found cheaper on a different website The reason why this website is able to go below the UPP floor is because they are not based out of the US, but are based in Canada The customer has been contacted and we have apologized for the confusion this created We should have provided a better explanation in the initial chat The refund we’re able to provide for this customer is a $mail in rebate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A customer service agent called and offered to send a 90pk box of contacts free of chargeI am very happy with this outcome, Thank you! I appreciate the fast response to my complaint, and I will be ordering more contacts from the company in the future Sincerely, [redacted]
To whom it may concern, We want to thank you for your order with 1-CONTACTSPlease know how much we appreciate and value you as one of our customersWe apologize for any confusion caused regarding the rebate process but would be happy to provide clarificationUpon receiving a completed rebate form, our rebate team will immediately process a rebate check, provided the rebate form hasn’t expiredIn this case, the rebate form was received in time and the rebate check was successfully mailed outOur records do show that the check was cashed on June 21,
Spoke to our Rebate Department and the Rebate was processed todayThe customer will see the Check in weeksWe did not ever see the rebate form come inSpoke to the customer and let her know the outcome
Dear [redacted] , We are happy to process your order for your contact lensesPlease call us at 1800-266-one of our customer service agents would be happy to help youI show that we did respond letting you know that your insurance does not cover drops or solutionsIf you want to order your lenses please give us a call and we are happy to help Sincerely,1800Contacts
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]