1 800 Flowers Reviews (456)
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1 800 Flowers Rating
Description: FLORISTS-RETAIL
Address: 1 Old Country Road Suite 500, Carle Place, New York, United States, 11514
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Wende Prettyman
I sent them an email 5 days ago with no response. I have to believe that they do not care about pleasing their customers and are delivering an inferior product. My next email will be to the Better Business Bureau.
The 1st pictures is what I ordered, the 2nd one is what I got
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still have not recieved my refund, and as this is far from the first time they have advised it was coming only to have it not come I will not be satisfied until my refund is in my hands/account [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello,We sincerely apologize for the customer poor experience I have contacted the customer and left a detail message with an apology and provided a point of contact number for a call back.In review the Revdex.com complaint, the customer requested for a cancel and refund for both orders she placed Unfortunately the refunds did not properly process back to her form of payment [redacted] and a refund check had to be issued, which takes up to six weeks handling time.The refund check numbers are as follows: [redacted] paid and [redacted] paid The customer should be receiving the checks in the mail shortly and has been provided a point of contact phone number for assistance if needed.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ [redacted] is the one who is supposed to be helping me on this and he is on vacaton for a few or daysI will let you know when or if my issue is resolved Thank you and have a nice day!] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,We sincerely apologize for the customer's poor experience.I have contacted the customer and extended our apologies.I have notified the customer on The customer was asked to please allow an additional business days for the refund to fully process In speaking with the customer he did verbalize the poor experience and misinformation he was given PLease note there was a issue with his [redacted] refund being declined upon the refund , but that has since been corrected.Regards, [redacted] ###-###-####
Hello,We apologize for the customer inconvenience The customer has received a full refund on 11/ [redacted] for $and a $gift certificate has been emailed.On the previous order from February 2014, the [redacted] tracking information [redacted] show it was delivered and no issues were previously reported.As a one time courtesy, I did email the customer on 11/ [redacted] offered a complimentary replacement, but the customer has been unresponsive to voice message left on 11/ [redacted] and email on 11/**.Since a full refund has been issued, we will only offer the one time courtesy arrangement and no further compensation will be offered at this time.Regards, [redacted]
Hello, We sincerely apologize for the customer's inconvenience I have contacted the customer and left messages on their voice machine with an apology The customer placed an order for a fruit bouquet with a balloon The fruit bouquet was delivered on The customer was issued a $gift certificate for their inconvenience and that was emailed to them on There was no report of any quality issue with the fruit bouquet so no additional compensation is offered at this time Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not yet received my final statement balance of $4,due to Flowers by *** As soon as these funds are credited to my account, I will consider this matter resolved.Sincerely, [redacted] , [redacted] of Flowers By [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, *** [redacted]
Hello,We sincerely apologize for the customer's poor experience Due to holiday volume the calls were being addressed by service personnel as quick as possible, we apologize for the extended wait time for assistance.I have spoken to the customer and apologized A full refund has been issue and I have confirmed it successfully posted to his account on 215.Regards, [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: These answers are all unacceptable, I have talked to managers and even a person in the credit department and gotten better responses then the gentleman here who has respondedAt thi point I will continue working with the [redacted] [redacted] instead of through the Revdex.com because he has been much more helpful then the response I just receivedThank you to the Revdex.com for your assistance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]