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1 800 Flowers

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Reviews Retail Florist 1 800 Flowers

1 800 Flowers Reviews (456)

where are the flowers
I ordered memorial flowers 2/16/2022 for 3/4/2022, found out on day of delivery they had lost my order, ordered again to have delivered on day of memorial 3/5/2022 by 1:00pm, NO FLOWERS! I have my conformation, these were for my grand Daughter's mother's memorial, were a 150.00 arrangement. And a special one as it was the main arrangement. Sure I got my money back after about an hour, but I asked if beings it was their screw up if they would send a small arrangement to my Grand daughter as an apology, NO was their answer, that is Not in our policy. Well it is not in my policy to Never order from them again, and as we speak I will spend the next few days writing as many BAD REVIEWS as possible.

Terrible Service, Terrible on Delivery.
I ordered 2 dozen roses on the Feb 9th to get delivered on the 14th. When checking out there is an up charge to request a delivery on a holiday which is why I ordered early and gladly paid the extra. I noticed the tracking showing it was delivered two days early so I called and they said I was mistaken even after I shared the tracking information and the order would be delivered the 14th. The order was indeed 2 days early. They have no clue and do care. The website is a Gimmick. The product was below average and the delivery date was wrong after I paid an $40 bucks. They offered to give me money back which I rejected. I just wanted what I owed and every aspect of this poor. I won't ever get fooled into using this again. i'm justing hoping to help someone else that has other options to go that route.

Late and destroyed
I placed an order on the 8th of Dec to be delivered on the 14th of Dec. I received a notice on the 14 it might be delayed. On the 15th I received a notice it was out for delivery. Later that day I received a notice it had been returned to the delivery service at noon!?!?! It finally arrived on the 16th and was horrible! It looked like a 4 yr old had thrown it together, partly frozen and a huge mess. When I ordered this arrangement it was $59. I was charged $79. and total price was $85.05! Please refund my money immediately. This was extremely embarrassing to send as a gift!

Wende Prettyman
Late and destroyed
Late and destroyed
Late and destroyed

Worst flower company to deal with.
Worst flower company to deal with. I recommend using anyone of their competitors as it is better customer service and guaranteed delivery. I got lied to a few times and still no flowers 3 days later and no reason or excuse. Dont waste your time with them. Use other for pace of mind.

+1

Horrible service
Second time now my order was not delivered on correct day. Parent chocolates too early and now sympathy flowers...had to call your company did not send at all...will be tomorrow, Horrible...I will never use you again. After writing this...your response was to make my text longer...to get more attention. You REALLY want more of this attention.

+1

Very disappointed
This is the second time I have attempted a same day delivery of flowers and both time they accepted the order and failed to deliver. Trying to contact them during the day was almost impossible and therefore getting resolution on the order and being able to go with another source to ensure the flowers were delivered was prevented. I do not recommend this service for your needs. Find another company.

+1

Very disappointing
I ordered my mother in law an Elegant Blush Bouquet with an additional $14.99 for chocolates for my Father in law who has Alzheimer's. I wanted him to have something too. Ordered May 6 for Mothers Day. She received an order of Tulips that were blooming and no vase and no candy on May 12. That is not at all what I ordered. Wrong flowers. One third of the order and 4 days late. I called and I am still waiting on someone to call me back. I do not understand the lack of help and customer service. My MIL deserved her gift I tried to send. This is wrong!

So disappointed with the product...
I ordered a Spring Tulip and Iris arrangement for my Mother for Mother's Day. The arrangement cost $45 but with discounts, delivery and tax it cost $60. It looks awful...granted the irises haven't fully opened however I'm convinced even when they do they will not look anything like the advertised image. I'm attaching a photo of the arrangement from the 1-800 Flowers website, the actual item received and then a $8 tulip arrangement from Aldi. You be the judge. Never again 1-800 Flowers...I was embarrassed that this was sent to my Mother on such a special occasion. Live and learn.
So disappointed with the product...
So disappointed with the product...
So disappointed with the product...

Very upset and disappointed.
I paid $149.99 for a memorial arrangement. It had 3 roses, 5 mums, 3 carnations and was supposed to have lilies of which there were none. It was at best a $30-$40 arrangement. This is terrible! On top of that I paid for same day delivery and had to call two times the day AFTER to get them to deliver it deliver it before my stepdaughter’s memorial service. I will NEVER use 1-800-Flowers again. I was cheated out of a lot of money as well as having the added frustration on a day that was stressful anyway. I am very upset and disappointed.
I sent them an email 5 days ago with no response. I have to believe that they do not care about pleasing their customers and are delivering an inferior product. My next email will be to the Better Business Bureau.
The 1st pictures is what I ordered, the 2nd one is what I got
Very upset and disappointed.
Very upset and disappointed.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still have not recieved my refund, and as this is far from the first time they have advised it was coming only to have it not come I will not be satisfied until my refund is in my hands/account [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello,We sincerely apologize for the customer poor experience I have contacted the customer and left a detail message with an apology and provided a point of contact number for a call back.In review the Revdex.com complaint, the customer requested for a cancel and refund for both orders she placed Unfortunately the refunds did not properly process back to her form of payment [redacted] and a refund check had to be issued, which takes up to six weeks handling time.The refund check numbers are as follows: [redacted] paid and [redacted] paid The customer should be receiving the checks in the mail shortly and has been provided a point of contact phone number for assistance if needed.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ [redacted] is the one who is supposed to be helping me on this and he is on vacaton for a few or daysI will let you know when or if my issue is resolved Thank you and have a nice day!] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,We sincerely apologize for the customer's poor experience.I have contacted the customer and extended our apologies.I have notified the customer on The customer was asked to please allow an additional business days for the refund to fully process In speaking with the customer he did verbalize the poor experience and misinformation he was given PLease note there was a issue with his [redacted] refund being declined upon the refund , but that has since been corrected.Regards, [redacted] ###-###-####

Hello,We apologize for the customer inconvenience The customer has received a full refund on 11/ [redacted] for $and a $gift certificate has been emailed.On the previous order from February 2014, the [redacted] tracking information [redacted] show it was delivered and no issues were previously reported.As a one time courtesy, I did email the customer on 11/ [redacted] offered a complimentary replacement, but the customer has been unresponsive to voice message left on 11/ [redacted] and email on 11/**.Since a full refund has been issued, we will only offer the one time courtesy arrangement and no further compensation will be offered at this time.Regards, [redacted]

Hello, We sincerely apologize for the customer's inconvenience I have contacted the customer and left messages on their voice machine with an apology The customer placed an order for a fruit bouquet with a balloon The fruit bouquet was delivered on The customer was issued a $gift certificate for their inconvenience and that was emailed to them on There was no report of any quality issue with the fruit bouquet so no additional compensation is offered at this time Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not yet received my final statement balance of $4,due to Flowers by *** As soon as these funds are credited to my account, I will consider this matter resolved.Sincerely, [redacted] , [redacted] of Flowers By [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, *** [redacted]

Hello,We sincerely apologize for the customer's poor experience Due to holiday volume the calls were being addressed by service personnel as quick as possible, we apologize for the extended wait time for assistance.I have spoken to the customer and apologized A full refund has been issue and I have confirmed it successfully posted to his account on 215.Regards, [redacted] ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: These answers are all unacceptable, I have talked to managers and even a person in the credit department and gotten better responses then the gentleman here who has respondedAt thi point I will continue working with the [redacted] [redacted] instead of through the Revdex.com because he has been much more helpful then the response I just receivedThank you to the Revdex.com for your assistance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

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Description: FLORISTS-RETAIL

Address: 1 Old Country Road Suite 500, Carle Place, New York, United States, 11514

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