1 800 Flowers

Review: On Feb [redacted], I placed a order for flowers to be delivered to my Fiance's work place on Thursday Feb [redacted]. On Sunday, we found out that her grandmother, in London had passed away, and the she wanted to attend the funeral, so we booked tickets on Sunday night for Wednesday and got ready to go to London. Monday Morning, I check 1-800-flowers.com to see if I can change the delivery date or cancel the order, the other was still processing so I emailed the support email address since there was no online options. I got a email about 5-6 hours later, saying the order was already shipped!. WHAT HOW? I was just on the site and it still said processing... and now its shipped after I emailed to have it canceled or date changed?! the rep gave me the tracking number, which I was like ok, that no problem, since it said will be delivered on the next day... which is perfect, because she will be in the office and can get her flowers... ( I have a screenshot of it saying next day too)... next day rolls around no flowers... I go back and forth and with CS via email and of course their answers are copy and paste answers, so we leave for London and come back on the [redacted], she goes to work on the [redacted] and there they are... about $70 worth of dead flowers! that unacceptable! I placed a order with edible arrangements, same day, for delivery of the same day, and they were super nice enough to change the delivery date to the same day, free of charge and delivered it no problem! (I have emails and delivery notifications for proof on this aswell)Desired Settlement: I want either replacement flowers or a full refund or both!

Business

Response:

Dear [redacted],We are so sorry that we were unable to accommodate you in changing the delivery date. After reviewing your account we do show where you tried multiple times to get the delivery date changed. We have schedule a re delivery for 02/**/2016 as well as A refund $14.99 which will appear on your next billing statement. Again, we are truly sorry that your order did not arrive as expected. Thank you and have a wonderful day. Sincerely, Katharine C[redacted]

I ordered flowers to [redacted] delivered to my wife on our 18th wedding anniversy. I am working out of town so went online to order. I got a confrimation on my order and went on with my day. The Next morning I recieved a call from 1800 flowers telling me the arrangement I ordered is not avaliable in my area could I pick out another, so I did. the representive on the phone called the florest to comfirm the arrangement was avaliable in my area and it was so I went on with my day. the next morning to my suprise o recieved another call from 1800 flowers nd that arrangement is not available in my area. at this time the representive cvould not gaurentee me the next day deilvery to makie it for anniversy date. I asked to speak to manager or supervisor and was told that there was not one in the office that handles problems I had to call another number to talk to supervisor. I called other number and finally got what I thought was a supervisor. she could not help me on the order I was calling about because the previous representive was still in my order and she could not see it. panicing like I was I asker (being a supervisor) could she start a nerw order and get any arrangemnet to her on the next day for our anniversy. she sd yes she could and we chose 2doz red roses to be the easiest to get. While I was still on the phone she calles floriest to confirm order and came back to give me good news about delivery. NO FLOWERS EVER ARRIVED.

Review: I placed an order on 2/*/2015 to deliver on 2/*/2015. Order was sent to the wrong recipient in the wrong state TwiceI was told that I was going to receive a full refund in the amount of $68.69 on 2/*/2015. When I checked my [redacted] Account, I was informed that there was a glitch on 1-800-Proflowers end. And that the credit was not released. I was also told that for all of the inconvenience I had encountered I would be given a $20.00 saving pass. (see attached). This email was received on 2/**/2015. I contacted 1-800 Proflowers and was told that there was indeed a glitch between 1-800 Proflowers and [redacted]. I was then informed by 1-800 Proflowers that a live check would be issued instead and I should receive within 5 business days. This did NOT happen. I received another email with the address showing where the live check would be mailed. Again, 1-800 Proflowers was showing the WRONG information.I contacted 1-800 Proflowers to bring this to their attention. I asked that a confirmation email be sent to me showing the actual address where my check would be mailed.I received this email from [redacted]. She confirmed the address. Again, I was told I should have this check within 5 business days. This did not happen.When I did not receive the check yet again, I reached out to 1-800 Proflowers only to receive another email from [redacted] stating that the check had been issued on 2/*/2015. I still had not received this Live Check. I called on Sunday March *, 2015 and was told the check was cut and mailed and I should have it by March *, 2015. This did not happen. I called again on Friday March *, 2015 and spoke with [redacted] at 10:51am. She then informed me that the Glitch between [redacted] and 1800proflowers was fixed and that I should have my refund into my [redacted] account within 48hours. Which means, the three times I was told a check was cut and mailed,I was blatantly lied too.Desired Settlement: I want my refund. I would like for this issue to be brought to [redacted]'s attention. He is the CEO of 1800proflowers. when I requested an address and/or phone number to contact him directly. I was told they only have an internal phone number and they cannot give it out.

Business

Response:

Good afternoon,We thank you for bringing this matter to our

attention. As a result of this

complaint, we initially spoke with [redacted] on Thursday, March [redacted]

and she confirmed her refund was not received as promised.

The [redacted] refund error was due to a communication

error between [redacted] and the 1-800Flowers system. The full refund credit refund was actually

issued in our system on February [redacted], however [redacted]’s system

continuously declined the credit, therefore the customer’s account was never

credited. Since this instance, the

system error has been corrected and the refund was re-transmitted on March [redacted],

as a result the credit now appears on the customer’s [redacted] account. I spoke with [redacted] today, March [redacted] and she confirmed the complete refund of $68.69 has posted to her [redacted]

account.

Regards,

1-800-Flowers.com, Customer Service

Review: On 2/**/2015 I placed an order at 1800flowers in which my order was [redacted] FOR 1 DOZEN RED ROSES, to be delivered on 2/**/2015. However the product received was not the product advertised. I contacted them on 12/** and was told I would be provided a full refund due the product received not being the one ordered! I then received no refund. I contacted the company again to inquire about the refund promised, and was sent a message notification that my full refund was to be issued and would take approximately 3-5 days. As of today (2/**/2015) I have still never received my promised refund in full of $58.28Desired Settlement: Refund. It is rather obvious by the numerous complaints both on Revdex.com, [redacted] and the company's own social media sites that this is how they operate either with no delivered product, incorrect delivered product, promised refunds that never happen etc. I want my full refund of $58.28 as promised and provided in writing, but have yet to honor!

Business

Response:

Hello,We sincerely apologize for the customer's poor experience.I have contacted the customer and extended our apologies.I have notified the customer on 3/*/15 of the refund ed being processed back to the [redacted] account on 3/*/15. The customer was asked to please allow an additional 3 business days for the refund to fully process. In speaking with the customer he did verbalize the poor experience and misinformation he was given. PLease note there was a issue with his [redacted] refund being declined upon the refund , but that has since been corrected.Regards,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This company simply does nothing but lie. I have verified with [redacted] there was no problems what so ever with my account. Furthermore I was told several time since Feb [redacted] a "full refund" was issued. That went on for about 7-10 days. However no refund was ever issued. It was not until I posted the complaint here at Revdex.com did they opt to try and respond. I was contacted by a rep from this company on or about March *, stating "refunds will need to be issued via check from corporate office and will take between 4-6 weeks". I then received another call on March * informing me that no check would be sent as they provided a full refund via [redacted] for $58.28. However as you will see in the attached jpg, a screenshot from my [redacted] account, in which the company provided a refund of "half" instead of the full amount. This is unacceptable as I want my refund "IN FULL" as promised, and I have in writing from them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

These same lies have now been going on since 2/**/15, nearly 6 weeks. I have constantly been told about refunds, refunds via checks, refunds via [redacted], etc. They have issued 1/2 of the full refund amount as they indicated via writing. They continually say [redacted] has a problem, which I've contacted [redacted], and no such problem exists. I do not want to be called by this organization again. I will now also proceed to contact [redacted], as well as the ** Attorney General for their deceitful business practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience. I have spoken to the customer and apologized for the delay in receiving the refund. It has been noted to please allow the 4 - 6 week time frame for the refund to full be processed.I have confirmed the partial refund for $29.14 did successfully post to his [redacted] account. Unfortunately the remaining partial refund for $29.14 did not successfully post back to the account. [redacted] has been notified a manual check for this remaining amount is being processed. [redacted] has asked he no longer be contacted by us.On [redacted] March ** a check for the remaining balance of $29.14 was processed. Check number [redacted] for $29.14. The check is being mailed from ** please allow handling time to reach the customer at the billing address on file -[redacted].The complaint should be considered resolved as the refund was processed within the anticipated 6 week time frame provided to the customer.Regards,[redacted]###-###-####

Review: I purchased flowers on Sunday, May **, 2014 Mother's day in the amount of $92.50 and my mother never received those flowers on Mother's day. I kept calling the business and they lied and stated that the flowers were on there way. On Monday, May **, 2014 I called and requested a refund and spoke to several employees including a [redacted] who stated that I would receive refund in 5 to 7 business days. On Tuesday, May **, 2014 I called stating that I still had not received my refund, and I was told that I received my flowers and that I signed for them. I told the representative that this was absolutely untrue that I never signed for any flowers nor did I receive those flowers. The representative than stated that I would receive a full refund in 3 business days and that they would investigate the matter. I am filling a complaint because I have been given the runaround and still have not received my refund.Desired Settlement: I would like a full refund of $92.50 as I never received the product I paid for and I was repeatedly lied to every time I called.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

The customer was contacted on 5/** and 5/** and provided my direct extension,but no response has been received.

Our local designer notes they have a signature on file and the delivery was completed.

The customer received a full refund as noted below:

5/** $37.01

5/** $ 55.52 and a $20 gift certificate

5/** $55.52 on different credit card for another order customer placed

Please allow 5 business days for the refund to process.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On May [redacted] at 3:19pm I made a call to 1-800-flowers to order flowers to be sent for someone's birthday. I spoke with an agent who answered the call. I had already gone online beforehand so I knew exactly what I wanted. As I placed my order, I provided the agent with my name, my address, my email address, as well as my debit card number for payment. She also took the recipients name and address. At the end I was given a confirmation number. I thought it was strange that on Saturday the [redacted] I had not received a call from my friend to thank me for the flowers. So I went to the 800 flowers website to see the status of my order. As I put in the confirmation number, it said invalid number. I called 1-800-flowers to ask about the status of my order only to be told that no such confirmation number exists. The agent proceeded to gather other information from me, including the zip code of the recipient as well as my email. After being placed on hold a number of times I was informed that no order was ever placed. I started to get concerned because I gave the agent the day before my debit card number. I informed the agent of the exact time I called on the [redacted] and she told me she still could not help me. All the agent kept telling me is that they do not have confirmation numbers like the one I provided. I would like to know when I called the 800 number why all my personal information was taken and what the agent did with it, and why an order was never placed.Desired Settlement: What the agent at 1-800-flowers did with all my personal information I provided to her, and why my order was never placed.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

The customer notes she was not charged for the order nor did she receive a email order confirmation.

Based on the information provided, no information for an order is in our 1800flowers.com system.

We have researched within our call center and the records for the call she notes could not be identified.

For the customer's inconvenience, we have sent a $20 gift certificate via email within 30 days.

Regards,

Review: I asked for a floral arrangement to be delivered in May [redacted]. I asked for the change to be made on May [redacted] and the customer service person said it would be done. The delivery was to my home. I waited all day on May [redacted] and it did not come. I called after the delivery time was over and the customer service person said it would be delivered first thing the next morning. It had not arrived by 11:30 am so I called again. That person said it would be delivered within the hour. It wasn't. I called again at 1:30 pm and was again assured that it would be delivered within the hour. It wasn't. I called back and asked for a [redacted] and was told it would definitely be there by 4:30pm. It wasn't. So I called again and was speaking to a customer service person when they were finally delivered. The delivery person told me if she had been alerted to my time constraint she would have made me first in the am.Desired Settlement: I think I should get a letter of apology from the corporate office and a credit on my credit card.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

Unfortunately due to volume, a delivery did not take place on the intended date

We have been in communication with the customer, who was offered a

complimentary replacement and that was delivered on 5/**. A full refund

for $63.47 and a $20 gift certificate emailed was issued on 5/**/14. A follow up apology was left by

voice message on 5/**/14.

We will be addressing this matter internally to prevent this from happening to our valuable customers.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received any flowers on May [redacted] and I did not receive any email regarding any refund or $20.00 anything. They have obviously lied to you. Please follow up with them to see what's really going on.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We apologize for the customer's inconvenience.

I have spoken to [redacted] on May ** and provided the following resolution.

For quality purposes we have issued a full refund for $86.58 ( $43.29 on 5/** & $43.29 on 5/** ). Please allow 5 business days for the full refund.

A complimentary replacement has been scheduled for Saturday May **.

We will follow up with our local designer for quality handling purposes.

Regards,

Review: Order # [redacted]. I received an email dated 12/**/12 that the delivery had been made. The recipient states that she never received the delivery. I have contacted the company twice through their web site with no response.Desired Settlement: A full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I am writing to request that you withdraw my complaint. Please convey to 1-800-Flowers that I appreciate their efforts. Please also convey to them that the cause of this problem is that their florist refused to disclose that I was the one who sent the flowers. Lastly, please let them know that I did not receive the email they claim to have sent me this past Monday.

Thank you so much.

1800Flowers messed up sending flowers for me on my wedding anniversary 2 years ago. They did refund my order BUT I still looked pretty bad with my wife. I made a BAD decision to try them again two days ago (*-Feb-2016) to get flowers delivered to my wife today. Got an email telling me they tried to deliver but could today on the day they said they would (today) - then someone called me and told me the local florist was not able to make the flowers and will try again tomorrow - BAD part is my wife will not be in office tomorrow so, I did not get what they claimed I would - again. I asked for a refund, they told me they would give it to me but AGAIN - They missed the opportunity AGAIN to make my wife's day and made me look like I do not care enough - Do not use these guys - they deal with local florist that are incompetent.

Never delivered two seperate orders but collected funds from my credit card on both occasssions..

Review: I previously ordered flowers from them and in the process they got my email address. They have since been harassing me multiple times a day with advertisement emails. (my work email) I politely asked them to stop multiple times. They send me generic emails saying how concerned they are about me and that I have been removed from the list. Nothing stopped. Then I was told it could take up to 10 days to stop. This is a lie, I have been battling with them for the past 13 days and nothing has stopped, if anything it has gotten worse. This went on previously and seemed to have stopped but now they are back at it.Desired Settlement: I don't want to receive another email from them ever again. This is my work email, which is extremely bothersome to me, as I use it everyday frequently.

Business

Response:

Hello,

Review: I placed many orders on the website on 12/**/15. Several days later many had already been delivered but I noticed that two orders had not been assigned a Fedex tracking #. I called Customer Service and was told it was a Fedex problem. This was not the case as Customer Service later admitted. They never shipped and thus there was no Tracking #.

Customer Service said it would be impossible for the orders to be shipped overnight even though I was receiving emails offering "Guaranteed Delivery" by Christmas.

I asked to speak with a Customer Service Manager or Supervisor. I was told no one was available but one would call me back. I never received a call from Customer Service.

The orders finally shipped on 12/**, eight days after they were placed, and were not delivered until well after Christmas.

I never heard from Customer Service but I was emailed a $10 "Savings Pass" which can only be used for future orders and an apology from Bob H[redacted], General Manager.

I'd like a full refund even though this does not compensate me for time spent chasing this and the embarrassment of having a gift arrive after Christmas.Desired Settlement: Full Refund of $59 for two orders tied to Order #: [redacted]. Total of $118.

Business

Response:

We have advised the Popcorn Factory that the customer wishes a full refund for the late delivery of her order. It has now been processed. Please advise the customer it can take 7-10 business days for the refund to show, depending on her financial institution. The agent also advised she will send the customer a receipt of her credit. We are very sorry for the disappointment the customer experienced with this order. Margarett K[redacted]Executive Services[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me upon receipt of the refund that has been promised.

Sincerely,

Review: I went online and purchased the large Garden of Grandeur for fall. I was billed $137.59 for an arrangement that looked nothing like order I had placed. Advertisement was false.The flowers were different, there was nothing "fall" about the colors. What I requested and received were two completely different types of flowers. I went with 1-800-flowers because I thought they were trustworthy. I understand 1-800-flowers deal with outside vendors and these vendors need to be reminded of who they are representing. Im very disappointed in knowing that 1-800-flowers can not be trusted and that what merchandise they are posting on site is not what the paying customers receive. I based New York location on address at the bottom of email confirmation I had received with my order, since that was the only address visible.Desired Settlement: Refund

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience.We have spoken to the customer on 10/** and she was offered a redelivery which she declined so we issued the remaining credit for a full refund.Due to a internal processing error of the partial refund discussed above on 10/** for $67.80 we had to work with our billing and technical department on having the refund properly issued. This was confirmed as being issued as of 11[redacted].The customer has now received a full refund $67.80 on 10/25 and $67.80 on 11[redacted].I contacted the customer on 11/** and left a message with the updated information. Since the refund is still being processed we ask the customer allow 3 - 5 business days for the $67.80 refund to apply back to her credit card.Thank you for your patience and we apologize for the inconvenience.Regards,[redacted]

Review: I ordered a flower arrangement to be delivered on February **,2014 and it was never delivered. I have tried to contact them several times via phone and email and get no response each time. I never received a confirmation email of my order but they were quick to charge me for it. They failed to provide me with the services that they promised and the product that I paid for. They say that they have a "100% Satisfaction Guarantee" but it is a complete scam.Desired Settlement: I purchased the flowers using my debit card on my [redacted] account and would like to be refunded my money seeing as I never received what I paid for!

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

Unfortunately due to designer availability we were unable to complete the delivery. The order was placed on 2/**/14 at 1:30pm est. for same day delivery 2/**/14.

The customer was notified and a voice message left on 2/**/14 of a full refund for $86.18 to their pay pal account. I have confirmed this transaction processed on 2/**/14. Please allow 30 days for the refund to fully process back to [redacted]

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

1800 flowers are a bunch of incompetent liars. I was promised an ordered that I placed on 2-**-16 and they promised me it would be delivered on 2-**-16 and they lied.

Review: Twice now I have used this service from 1-800-flowers the first time my order was delayed beyond the dates that was paid for. This time I had paid for delivery on a certain date order #[redacted], later on the delivery date I received an email stating that the deliver had been made, but nothing had come to the house and no phone call had been made. I was charged for the order and notified that it had been delivered, but no delivery took place.Desired Settlement: I would like a refund for the full amount of my order to be credited back into my account that was charged for the order #[redacted].

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience. I have contacted

the customer and offered an apology for the poor experience he had on his voice message .

We have taken preventive measures and followed up with our floral management team regarding the non-delivery but the local designer has sent a delivery attempt and indicates delivery attempt was made to the address provided on the intended date. We will research this issue further internally.

The customer has received a full refund on 2/**/14 for $83.33 and $40 gift certificates will be emailed to [redacted]

Regards,

I ordered flowers for Mothers Day 2015. My mom never received the flowers when expected. I called the 1800 number and spoke with someone who barely spoke English. The person kept referring to me as the recipient of the flowers. Finally, she understood that I sent them. She looked up order and stated that they were not delivered because the florist was at the maximum capacity. I asked for the flowers to be delivered the next day. She gave me an order number and stated they would be delivered. They were not delivered. I called and asked for a refund. 1800 stated they would deliver flowers and give me half of the total $53.00. It was never refunded. After looking up all the complaints and consumer affairs complaints, why is this business still in business and receiving a great rating? Please reevaluate this shady business.

Review: Ordered flowers to be delivered on the same day, Friday, when no flowers were delivered 3 days later, Monday, I called the company to find out what happened. Turns out my same day flowers weren't going to be delivered until the next Friday. They agreed to deliver the flowers on Monday evening. Tuesday morning I find out the recipient still had not received the flowers. So I called again. Again they said they'd send the flowers that evening. Later that evening she still had not received the flowers. I called the company back and cancelled the order and requested my money be returned. They told me they would return the money but it'd take 7-10 business days. When I asked for a confirmation the company said they'd send it right away. 20 minutes later I had still not received a confirmation email. So I called back to speak with a manager. The manager told me the email could take up to 24 hours -but would speak with their email department and asked that I hold on the phone. After holding for several minutes the phone was disconnected. They did not call back. They did send the confirmation email. The email notified me that they were refunding me a total that was incorrect. I paid $53.97 total and they are only refunding me $50.98. It's $2.99 short which is what they charged for delivery fees of the flowers that were never delivered. I have yet to actually receive any refund at all. So after 5 phone calls I have no flowers and I'm $53.97 short.Desired Settlement: Full refund

Business

Response:

Dear [redacted], I am very sorry for all the problems and frustrations you encountered with this order. I have refunded the remainder of the charge to your card. The $2.99 will appear back to your card in 3-5 business days. There have also been $40 in Savings Passes issued. These can be used on a future order and will arrive to the email account on file in 3-5 business days. Again, my apologies for your disappointing experience. Sara L[redacted] [redacted] [redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Flowers were purchased and never received, and their customer service has been anything but helpful. When I called them to complain, they stated that a delivery attempt had been made which is 100% not true. I have a record of the recipient receiving a phone call at Saturday morning of February **, 2016 at 7:30am to confirm if they would be available for a delivery that day. The recipient stated that yes they would be available, however no delivery ever came, nor any follow up the following Sunday or Monday.

It is now Tuesday, and they have still yet to deliver flowers. All they are willing to do is give a $20 credit towards future flowers, even though they still have yet to deliver anything AND they have charged the debit card for the full price. I have also been disconnected from them on the phone twice now.

Overall, this has been a horrible experience I hope nobody will ever have to deal with. This is the second time I have had issues with them delivering flowers on time, I strongly recommend avoiding these scam artists.Desired Settlement: Refund for flowers purchased, as they are clearly not coming. This is getting ridiculous.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. After informing the company of my complaint they have issued a full refund.

Sincerely,

Review: On 12/**/14 I placed an order for a Incredible Edible arrangement through 1-800-FLOWERS for delivery on 12/**/14. This was never delivered. 1-800-FLOWERS was contacted and arrangements were made to have this sent to the recipient's home address the next day (Saturday 12/**/14). At this time a gift certificate was offered on my next order, which I denied and $20 was credited to my account for my inconvenience. I thought we were good to go. Much to my surprise, the order for 12/**/14 was never received! I again contacted 1-800-FLOWERS and was told the reason it was not delivered was the store nearest the residence was closed due to employee illness. At this point I asked for a total refund of $46.98. I was told this would be credited to my account in 5-7 business days. I questioned this due to the fact my account was debited for the purchase the very next day as well as the $20 credit provided. It has now been 8 business days and I have not received the purchase credit. I have contacted them today, after holding for 20 minutes, I have been told I will receive an email. I have contacted the local Incredible Edible retail store and have been told no store in this area was closed on 12/**/14 due to illness. This was suppose to be a gift for an employees last day. We are all very sad our department was unable to send her off without the arrangement we had collected for and anticipated.Desired Settlement: Refund. That people think twice before ordering through 1-800-FLOWERS and use a local business instead. I know I will!

Business

Response:

Good afternoon,

We thank you for bring this matter to our

attention. We first established

communication with the customer on Monday, December [redacted], to confirm

the refund for the remaining $26.98 was issued on 12/**/14. The customer explained there was a

misunderstanding due to the fact she was under the impression

the remaining refund to be issued was 46.98, which would include the dollar

amount for the $20 savings pass, she initially declined. I explained to [redacted], our system does not

allow a refund greater than the original purchase price which was a total of $46.98

(comprised of $20.00 credit issued on 12/**/14 and $26.98 issued on 12/**/14). [redacted] confirmed the entire amount ($46.98)

was credited back to her account.

In an effort to address the customer concerns

regarding the initial missed delivery, we offered a redelivery to the

recipient. The customer accepted and

provided an updated address for the recipient’s place of business. We scheduled an arrangement, at no additional

charge to the customer, which was delivered on Tuesday, January [redacted]. Thereafter, we followed up with the customer

and she assured this matter has been resolved to her satisfaction.

We have also clarified with the customer 1-800Flowers.com

is not affiliated with Incredible Edible Arrangements, therefore the store

location she contacted was also not affiliated with 1800-Flowers.com. This matter was documented accordingly in an

effort to prevent futures similar occurrences. Thank you and have a great day.Sincerely,