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1 800 Flowers Reviews (456)

Review: I had placed an order back in May for mothers day for a bouquet of flowers for my mother in law they came to her house of dead and did not look anything like that picture so when I call to make a complaint about it they told me that they would give me a credit for next time then I call to place an orderI called today on October [redacted] 2014 to place an order every customer service representative I spoke with was rude I asked her [redacted] and it got me nowhere he transfer me to billing where I spoke with an older woman and from the sound of her voice she told me I was a rude person and that her computers didn't lie all that I'm sure was recorded and can be listened to I didn't know why I was being treated that way when all I wanted was a credit I was promised an older woman hung up on me so I wasted 20 minutes of my life that I will never get back due to poor customer service when all I want is my credit or refund I want this matter resolved immediatelyDesired Settlement: the credit or refund the $55

Business

Response:

Hello,We are very sorry for any inconvenience to our customer. Based on the information provided we are unable to find any orders or charges to this customer. I have made multiple attempts to reach the customer so that we could ensure that the purchase was made with 1-800-Flowers.com so that we could resolve this issue. I called on 10/**/2014 and left a detailed message. I called and left another detailed message on 11/**/2014. I also sent the customer a direct email on 11/**/2014. The customer did call back on 11/**/2014 but did not reach me. I called her back directly after and left a detailed message again on 11/**/2014. I have not heard back from the customer.At this time we have not located an order nor has the customer been responsive so no further action is being offered and we find this complaint to be resolved.Sincerely,[redacted]

Review: False and deceptive advertising; likely fraudulent business practice, and/or violation of FTC Act; an undelivered product.

To Whom It May Concern:

Prior to the purchase of Product Code 94948 on Oct *, 2014 with Order Number [redacted], I sp[redacted] with one of 1800Flowers.com's representative via the telephone to confirm some information to include the product as advertised. On Oct *, 2014, the company did not deliver the product as advertised. The balloon with "Happy Birthday" inscribed on it was not delivered. Upon contacting 1800Flowers.com twice on Oct *, 2014, I was assured that the balloon will be delivered the same day. The birthday celebration is long gone, and the balloon was not delivered even till this day - Oct *, 2014. The terms of the procurement, and the advertisement was not honored by 1800Flowers.com

[redacted]Desired Settlement: Obviously, you cannot bring back Oct *, 2014 to deliver the products as advertised and as agreed upon by the terms of the procurement. Address this matter appropriately as required by business norms and/or by the law.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience. I have contacted the customer and left messages on their voice machine with an apology.

The customer placed an order for a fruit bouquet with a balloon. The fruit bouquet was delivered on 10/*/14, but without the mylar balloon. The customer contacted our customer service and was offered a redelivery of the balloon which took place on 10/*/14. The customer was issued a $20 gift certificate for their inconvenience and that was emailed to them on 10/**/14.

There was no report of any quality issue with the fruit bouquet so no additional compensation is offered at this time.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have no issues with the apology.

No delivery of the balloon took place on 10/**/2014.

Please provide detail information about this alleged balloon redelivery, specifically

the description of who supposedly received it, their clothing, the approximate

time, who from 1800Flower.com made the delivery, and the delivery confirmation.

We are still not far off from the birthday; I will appreciate delivery of the balloon soon.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have contacted the customer and left a message with the following action.

A redelivery for the arrangement was made on October **. The customer was provided this information and a contact phone number for further assistance was provided.

As requested, we have made a redelivery of the arrangement on October ** and find this complaint resolved.

Regards,

Review: I placed an order for Mother's Day and was told it would be delivered by 5/**/2014 it was never delivered and upon calling numerous times I was told twice it was deliver and that was a lie it's almost the end of May and still nothing. It was supposedly redelivered at least 4 times they even switched the florist and still nothing...I was promised $80 in gift certificates that was to be sent to me through my email for all the trouble and I haven't seen anything at all. Today 5/**/2014 I called and was speaking to an agent and he didn't like what I was saying so he hung up on me...there service is beyond horrendous and I will never in a million years do business with them or recommend them to even my worst enemy!!!! They ruined Mother's Day for me and my step mom and there isn't any forgiveness for that...I want my flowers delivered and I want my so called gift certificates only because it was promised to me. I would really appreciate help with this because I'm not getting anywhere alone.Desired Settlement: I want the flowers deliver and I would like my gift certificates that were promised to me

Business

Response:

Hello,

We sincerely apologize for the customer’s inconvenience.

The local designer sent a delivery confirmation for the intended delivery date. Upon contact

with the customer we arranged for a replacement on Saturday May ** in which a

different designer noted it was delivered and left by door. Unfortunately the recipient did not receive

that replacement. Arrangements were made for a replacement to arrive on Wednesday June * and that was successfully

delivered and the customer was notified by the recipient.

The customer received a full refund on 5/** for $68.88 and $80 in gift certificates. I emailed the

gift certificate information to the customer to ensure she had it for her records.

We appreciate the customer’s patience on this complaint and sincerely apologize for the frustrating experience she had.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: THOUGH YOU SHOULD KNOW!

The order number for your gift(s) (purchased on 3/**/2014) is [redacted] 3 ATTMEPTS FOR A SUITABLE PRODUCT, AND NEVER RECEIVED IT. THEN THE CUSTOMER REP (Order Number:[redacted] [#[redacted]]) [redacted] PROVIDES [redacted] REUFND.. HOW ABSOLUTLEY INSULTING AFTER WEEKS AND WEEKS OF ATTEMPTING TO RECEIVE THE PRODUCT THAT WAS ORDERED. NOT ONLY THAT, THE SURPRISE GIFT RUINED A SPECIAL OCCASION FOR MY WIFE THAT CAN NEVER BE REPLACED.

ORIGINAL EMAIL THREAD: I am disgusted by the quality of the item and package that was

delivered to my wife on Monday. I set up a special delivery of a box of

chocolates for my wife for a special occasion and when they finally

arrived, on time, they were all melted together after being in the

heat, improperly packaged for shipment to CA. Probably a health hazard

to even attempt to try them! Couldn't even tell that this was the $26

box of chocolates described in

Fannie May Colonial Chocolate Assortment-Regular

Product Code: 93895

You may check all of the intact returned boxes of melted chocolate.Desired Settlement: Customer service representative in the USA that actually care about the customer. Not canned responses, promises of gift certificates that were never received, shipment of FRAGILE choclocates in 80-95 oC CA weather by ground UPS in a 100 oC truck. Really!

I will leave the extent of settlement up to 1800flowers.com if the company ever wants my business again!

Have a great day. SMILE

Consumer

Response:

I have been contacted by [redacted] thank you for your prompt response. I am pleased by your response and the way that you handled the resolution. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered mother's day flowers on May *, 2014 for delivery on May *, 2014 and as of today the flowers have not been delivered. We call the company the day after the delivery was to happen and [redacted], the customer service specialist, assured us that the delivery would happen on Sunday the [redacted]. Also that there would not have any additional charges and he would give us a $20 credit on our next order. But still no delivery. We called again on the [redacted] of May and the next specialist told us that we had to pay an extra charge for Sunday delivery which is why the flowers were not delivered, again. After a long explanation of what happened, to this person, the delivery was set for Thursday May [redacted]. Today, still no delivery a week later. I called yet again to speak to a [redacted] I was put on hold for about 15 minutes only to get hung-up on. So I promptly called back and finally cancelled the order.Desired Settlement: Refund credit card. 1. Do not lie to customers. 2. If there is a problem, contact the customer and let them know immediately. Do not wait for the customer to contact them. At that point it's already to late. 3. Never contact us again.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

In research of this complaint, I do show where an internal error had occurred and that delayed the floral arrangement in being delivered. Unfortunately due to local availability this arrangement was not available. A suitable replacement at no additional cost should have been offered.

A complimentary delivery with our apologies has been scheduled for May **. The customer has been emailed with an apology and the provided the date of the arrival for the one dozen rose bouquet.

Regards,

Review: Order # [redacted], I received my Valentines gift from my husband yesterday and I did not get what he paid for. He paid for the LARGE arrangement and what I received was smaller than the SMALL arrangment according to 1800flowers.com website. The vase was supposed to be 8"h the one I got was 5"h The dimensions was supposed to be 16h x 13w and what I got was 13"h x 10.5"w. There was only 2 kinds of flowers and a lot of greenery. No lisianthus, no waxflower, no monte casino, no italian ruscus just a bunch of greenery with some roses and statice (filler) I've always been happy with y'all in the past, but this has truly ruined my day. I want my flowers I was supposed to get. I don't want a discount or coupons or bull. Just send me what I was supposed to get and you can have these back. These came from[redacted]. Just fix this please.Desired Settlement: I want the flowers that were bought. The Large with the correct flowers. If I do not receive a replacement within a timely manner I will be filing another complaint with Revdex.com for a full refund.

Business

Response:

Dear [redacted],

I cannot express how disappointed I am with 1800flowers. You guys dropped the ball and made me look really bad! I placed an order 19 days in advance for Valentine's day and they turned around and cancel my order on 2/**. Why didn't someone contact me sooner? Didn't you have enough time? I called customers service and they offered to send free flowers next week, seriously! When I asked if it could be delivered sooner I was told I would have to pay for them, are you kidding me! It's unfortunate you guys failed to deliver not to mention zero referrals from me.

Review: On the date of November [redacted] 2013, my assistant submitted order #[redacted] online via the 1-800-FLOWERS website. Later that day I received a photo of the received flowers and they were clearly not as shown on the photo when placing the order with my assistant. I submitted an e-mail to 1-800-FLOWERS explaining my dissatisfaction with the bait and switch experience I encountered comparing what was shown in the photo to the actual arrangement received. I then later, the next day, received an email stating they would re-send the flowers. Due to the fact of 1. The recipient would not be available for the delivery, and 2. I did not want the recipient to know the flowers were not the one's she was supposed to have received; I quickly called 1-800-FLOWERS and explained I did not want a replacement order sent. Later that day I received a call asking "you know the flowers you sent me, why did someone just call me saying someone complained about them and wanted to know what I thought of them" ...This was not only embarrassing but yet shocking that either 1-800-FLOWERS or their affiliated local florist would do such a thing. Immediately I forwarded all details to my attorney as my privacy was broken during my contact with 1-800-FLOWERS. -This is a matter that I am still pending on perusing via the legal system. I send on average $10,000 worth of flowers a year to others, and another $5000.00 or so to myself to keep my home looking and smelling good. I have spent A LOT and I mean A LOT of money with another provider and never had an issue, this is my first order outside of that company and I took a chance with 1-800-FLOWERS to try a new company and I am completely disgusted. I appreciate the refund, although I could care less about the amount of money the flowers cost, my concern and disappointment was the embarrassment this has caused and the lack of privacy within communication. I was just hours away from placing an 2 orders of Product Code:[redacted] from the website; a high priced order that was lost due to my experience just hours prior to being at my office to place the order. Please note: I have screen shot my attorney and assistant on this complaint for records.Desired Settlement: I am requesting a direct phone call from [redacted] explaining how something like this could happen and for him to have a plan in place to ensure it doesn't happen in the future.

Business

Response:

Review: I placed an order on 4/**/16 the product was never delivered but they took the money out of my bank account. I have notified them 4 times to no avail. My order # is florists#[redacted]. I looked up the complaints about this company and they have a bad reputation for doing this to patrons.Desired Settlement: I would like a refund for product not delivered. I would also like this company to stop scamming people especially when this product could be sent in sympathy of a deceased family member.

Business

Response:

[redacted] ,I would like to apologize about the non-delivery. I have refunded you full the full amount of your order, which will appear back on your bank account within 5-7 business days. Once again we sincerely apologize.Kind Regards,Joseph R[redacted]###-###-####

Review: On 2/**/16, I call 1800 flowers to place a order to be deliver to a funeral home in [redacted], I spoke to Roann, my first question before placing my order was" will this order be delivered today"? She said yes no problem, I gave her all of the information and the item, she processed the order and said "Oh I'm sorry this item can't be deliver to the funeral home but if I gave her another personal name and address it could be delivered, so I gave her my family members name and address, she ran the card and said the card won't allow the process even though it was a prepaid visa, so I gave her another number and she processed the order, I asked again are you sure this can be delivered today because the funeral is tomorrow and that's why it was important to deliver the flowers to the funeral home so they would be with the body when arriving at the church, Roann said no problem your family will get them today and would be able to take them to the church to meet the body before service. I agreed that would work, Roann asked me what I wanted on the card and I gave her the message, she processed the order and said she would be sending me a conformation email for tracking and delivery, I agreed and hung up. When I went to my email, I found that the shipment date was for the [redacted] (2/**/16) and the message for the card had words misspelled so I call back within 5 minutes from placing the order, I was told that the Rep who answered the phone said, I was in the wrong department and gave me another number to call, I hung up and call the other number and spoke to Tamoi, she said call this number again and go to the right department, I asked what's the name of the right department? Tamio said I don't know, all I do is take orders not fix them, I asked for a supervisor because it was getting late and I really wanted my order to be corrected. Tamio put me on hold and called a supervisor on the phone, she said "give me your number and the supervisor will call you back, for some reason she could not transfer the call" so I gave her my number and waited for almost 20 minutes for the phone to ring, when it never happened I called back and a Rep by the name of Calvin answered the phone" He apologized for all the mistake and tried to fix the problem but he said that because of the time of day, he would not be able to get the flowers delivered today but possibly tomorrow, I told Calvin tomorrow 2/**/16 is the day of the funeral and no one would be home but all will be between the church and the grave yard so that's why is order was important to be delivered on 2/**/16 which was the day we spoke!! Calvin kept apologizing which was something no one else bother to do, I hung up wishing I had went to a local flower shop. I can not believe this company is hiring people who have such poor customer service, I would like to file a complaint and hope this company cleans up its actDesired Settlement: Refund / Store Credit My family deserved to get the type of encouragement we paid for through flowers and encouraging words, especially during this time of bereavement! I am asking for a $200.00 in store credit so that I can shower my family with the love I first tried so hard to do, the funeral was on today and there is a missed opportunity for us to show our love during the day of the funeral but this is the least this company can do for the pain it added for me and my family

Business

Response:

Hello,We have issued a full credit on this order as well as a $20 savings pass good on a future order. I have set up delivery of the original item ordered for the first available delivery date which is 02/**/16. I change the spelling errors on the card message. We will be coaching the agent who took the order to help prevent these mistakes from happening in the future. Thank you,Heather A[redacted]Executive Priority Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Joann M[redacted]

Consumer

Response:

At this time, I have been contacted directly by 1 800 Flowers regarding complaint ID [redacted], however my complaint has NOT been resolved

I accept the resolution but as of today 2/**/16 I have not received a refund according to my bank statement, I would like to know when I will get my full refund? Also I received a email on 2/**/16 stating that the flower will be delivered on 2/**/16, does this mean that you are delivering flowers and also fully refunding my credit card? Please clarify when, and how this is being handle in clearer details because at this time I am confused on the order in which this is handledThank you in advance

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Joann M[redacted]

Business

Response:

Hello Joann,I do apologize for the confusion. I do show that your full refund of $48.69 and $20.00 savings pass was issued on 2/**/2016. You should receive this in 3-5 business days. I also show that your recipient should receive a delivery today 2/**/2016. Thank you, Stacy H[redacted]

Review: I recently ordered flowers for my girlfriend, after ordering I realized I had entered the wrong address. No problem right? Just call a 1800flowers associate and get them to change it.....right? Wrong! I was put in contact with [redacted] who could barely speak/understand english. After several....and I do mean SEVERAL minutes, we got the whole address thing straight. I decided the following day to call, just to make sure [redacted] did understand what I was saying. Im not sure his name but another gentleman speaking broken english answers the phone. After several more minutes I realize that [redacted] did change the address but again it was incorrect. We get it changed and the following day.....(Delivery day) we receive a knock on the door. My girlfriend opens the door and finds a box of hastily left flowers. Thats right the [redacted] guy slings the box at the door, knocks and runs. I realize he isn't a flower delivery guy.....not his fault at all. I just didn't realize 1800flowers was using[redacted]. The box was addressed to Me!! I mean come on, somehow during one of the phone calls they changed the recipient to me. Anyway no big deal, at least they got there on the day specified, even though they weren't arranged nicely, sickly looking, and jammed in a box that was then handed to[redacted].

Bottom line....Poor product and service.Desired Settlement: I just want them to make it right!

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience.I have spoken to the customer on 2/** and unfortunately we do not have a local designer florist in his area, the gift would need to be sent via [redacted]. The customer declined the replacement and opted for a refund. On 3/* the [redacted] refund processed for $109.68. Please allow up to 3 business days for the refund to process back to his [redacted] account.Regards,[redacted]###-###-####

Review: Wanted to surprise my wife for our 1 year wedding anniversary. Ordered Flowers, Balloon and box of chocolates from 1-800-Flowers.com. My order number is [redacted]. When I placed order I gave them my wife's office address in [redacted] my wife mentioned that she was going to be at her office in Dallas. I called 1800flowers to change the delivery address. I spoke w/ Customer Service agent who said it would not be a problem to change the delivery address. Gave agent new address and thought everything was going to be ok.

Today my wife received a call from her [redacted] office stating that she received a delivery... my wife was working in Dallas. She then texted me and mentioned that they delivered flower to [redacted] rather than Dallas. I called 1800Flowers once again and spoke to an agent who reassured me that the order would be deliver at 2:30pm in Dallas, TX. 1800Flower stated that they called the Florist who reconfirmed delivery. My wife texted me at 5:00pm telling me that the flower order never showed up.

My wife drove to Allen, TX from Dallas, TX which is about an hour drive w/o traffic. I decided to contact 1800Flowers by email b/c I was to upset to call and didn't want to take my frustration out on phone agents.Desired Settlement: Because 1800Flowers could not deliver my order to the correct address as promised and the fact that not so surprised wife choose to drive to [redacted] Tx to pick up her delivery that should have been delivered to Dallas.... we live in Fort Worth, TX.

I would like to have my order refunded for us having to waste our time and gas to correct 1800Flowers.com screw up.

If anything I would like to have this claim fled against 1800Flowers so that people will be able to see their inability to simple delivery flowers on my 1 year wedding anniversary.

Thanks for listening to my complaint. [redacted]

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience. Unfortunately the local designer did not review the address changes sent the day prior to delivery.

I have contacted the customer on 5/** & 5/** and left a voice message with apology and the following resolution.

A full refund was issued on the following dates:

5/** $ 14.99

5/** $ 30.35

5/** $ 45.33

Please allow 5 business days for the refund to process.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I attempted to place an order on the website, I received a response that there was an error and my order was not processed. I noticed that there was a hold on my bank account for the amount of the order. I waited a couple days and checked my account again to be sure that the hold and dropped and instead it had now been processed as a debit from my account. I emailed 1-800-flowers multiple times and was not given any assistance with my issue because I did not have an order number. I called a few calls I was eventually put through to the billing dept. The agent told me that I was charged in error and that she could see that the order did not process but that it was probably just a hold and would either drop or just be corrected. I advised her that the money was already removed from my account. She then told me that I would have to have a conference call with herself and my bank on the line. Which we did. The bank asked that 1-800-flowers credit me for the amount that was debited ($16.20). The billing agent stated that "her computer and the bank computer would have to talk to each other" and she was sure I would receive the money back with 2 days. I did not receive a credit within 2 days and filed a dispute with my bank. I have contacted 1-800-flowers again through email and [redacted] and as of yet have not received a refund for the order that was never placed.Desired Settlement: I would still like a refund for the $16.20 I was charged. I would also really like some kind of apology from 1-800-flowers - I have wasted countless hours on resolving this issue, along with wasting the time of my bank's agents and my Mom did not receive her mother's day flowers.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

We have contacted the customer offering further assistance on the following dates:

5/** - spoke with customer and offered to send complimentary replacement to recipient with apology. Customer notes she would get back to us.

5/** - follow up email sent offering further assistance.

6/* - contacted customer left voice message offering assistance with a return contact number.

6/* - contacted customer left voice message offering assistance with a return contact number.

6/* - sent follow up email offering assistance.

The customer was provided my direct extension for a return call. The customer is unresponsive and no further action can be done since no order processed.

We consider the complaint has been resolved.

Regards,

Review: They did not send me flowers and they billed me!! They are not picking up there phones I have been holding for 1 hour and 20 mins. I paid $141.21 for a product they I do not want anymore. I just want to walk away from this nightmare. This is absurd they are company on the nyse stock exchange can do this!Desired Settlement: I want a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered flowers for my girl friend. I ordered the delivery for [redacted] Feb. They even charged $8 more for delivery guaranteed. My girl friend was waiting until 8:00pm. However, they didn't make it. I checked the status. It said delivery attempted at 6:59pm. They lied it. No one came. No notification. They didn't even call me or my girl friend. The address was business property. So I asked the security person on Front desk. He said there was no visitors after 6:00pm. They lied to us, they lied for the status. They already charged my money for full amount.Desired Settlement: I want fully refund and personal apology to me & my girl friend!!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Hi. My name is[redacted].

Review: The company took $48.69 out of my account for a order that I had canceled. I canceled the order because the company falsely advertised a flower ad. The flowers were far to expensive.Desired Settlement: I will like all of my money back today if possible. I have been fighting with the company trying to get my money back.

Business

Response:

I do apologize for any inconvenience this may have caused. I show that the charge of $48.69 was an authorization charge. The order was placed and cancelled on 2/*/2016. Since the charge was an authorization charge and the order was cancelled this charge will fall off with the bank within 5-7 business days. Thank You, Stacy H[redacted]

1800 flowers is horrible.

I ordered flowers for Valentine's Day. On Valentine's Day I got a phone call at 7am to let me know my order was cancelled. No reason was given.

I was then told I would get a refund within 6 days.

Still waiting on that refund. Hmm... From what I've read about them this is a common practice. Not hard to connect the dots here.

1800 flowers is a fail.

Review: I placed order [redacted] on the 1800flowers website on 9/**/2014. The delivery confirmation number given for this order is [redacted] UPS has no record of this delivery confirmation number and they've told me over the phone it has not been sent. I have tried contacting 1800flowers customer service 4 times and each time they give me the same excuse - "We're working on the freshness of your order and your delivery confirmation will update three days before delivery of your order." There is no "freshness" to work on - this order is for 3 small candles, no flowers or food or anything that needs to be "fresh." They refuse to give me a straight answer on when my order will actually be sent, and it's been almost two weeks since the order was placed. This is absolutely unacceptable.Desired Settlement: I want my order ASAP!

Business

Response:

Hello,

We apologize for the customer's inconvenience.

I have contacted the customer via telephone on 10/* and 10/* to provide a better explanation on the shipping and delivery date.

The customer selected and used a promotion [redacted] and in using this promotion it does entitle the customer to free shipping but the shipping method will be standard.

The order was scheduled to be delivered on October * and in checking the tracking [redacted] it was delivered on Saturday October *.

No further action has been taken and we consider the complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On May *, 2014 1-800flowers.com charged my card for $14.99. I called and they took all of my information and said they would reverse it. It never reversed. I called several more times and no resolve. I called for the last time today they admit they have my money and that there was never an order. They also said with my bank representative on the phone they would not give me my money back and they bank should just do it.Desired Settlement: I would like my $14.99 refunded by check because I have had to cancel my card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company finally gave my money back after repeatedly harassing me about it.

Sincerely,

Review: Good morning, My name is [redacted]. I place a order on 7/**/2014 for my friend [redacted] at [redacted]. Order #[redacted],Product code [redacted]. No address from the sender was on the box, A Get Well note was sent to her by me but,unfortunately she did not receive a card stating who the flowers came from. I called her four days later when I did not hear from her family only to fine out they did not call anybody to acknowledge upon receipt. Because they did not know who to contact.This is very disgusting, and a tactless way to run your organization. This it is the first and last time I will be doing business with your Company. l am [redacted]Desired Settlement: Refund Credit Card - Alternative compensation.

Business

Response:

Good morning,

This is in response to Revdex.com Complaint # [redacted], customer [redacted], order # [redacted]. This issue has been resolved.

I spoke with [redacted] in regards to the missing card message that the recipient said she did not receive with her gift, so therefore was unaware of who had sent the gift. I apologized and offered a redelivery of the item with the appropriate card message attached, but she did not want a redelivery. I therefore offered the customer a full refund due to her dissatisfaction with our service which is a total of $41.85. She will receive the refund back to her credit card within the next 3-5 business days.

I hope this resolves the matter. Should you have any further questions or concerns, please do not hesitate to contact us.

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Description: FLORISTS-RETAIL

Address: 1 Old Country Road Suite 500, Carle Place, New York, United States, 11514

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