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Reviews Retail Florist 1 800 Flowers

1 800 Flowers Reviews (456)

Review: I placed an order to 1800Flowers to have a 15-30 tulip assortment delivered to my mother for Mother's day. The order was placed on 5/*/14 to arrive on 5/*/14 but did not arrive on the delivery date. Checking the FedEx tracking number they provided revealed that the shipping information had been initiated on 5/*/14, but there was no shipment activity beyond that. The morning of 5/*/14, I contacted Customer Service via their online Service Form. I received an email from a [redacted], apologizing and indicating that the order didn't ship due to an 'internal error'. The [redacted] also indicated that they wanted to make it right and deliver the flowers as soon as possible at no additional cost, to which I agreed in my reply. I didn't receive any notifications from them until I forwarded another email later in that same day to Customer Service, informing them that I had not received any shipping information and that the FedEx tracking information still showed no shipping activity. Later that evening, I received an email from Customer Service, once again apologizing for the inconvenience and informing me that the order was on the way. I was also advised that I could track the order at [redacted], but I thought it odd that they would use the same tracking number as FedEx. Entering the tracking number on [redacted] revealed that there was no such shipment. I replied with my findings and requested any information they could give me regarding delivery. After receiving no reply, I engaged 1800Flowers on their Facebook page, to which I received an immediate reply, asking for the order number and recipient details, which I furnished. I was then informed that they would ship using a local florist to hand-deliver on 5/**/14, to which I agreed as long as the delivery included the assortment I had originally ordered. Customer Service replied that they could not deliver the original assortment, because the local florist did not have it, so I was offered a replacement assortment similar to the original order, to which I also agreed. The afternoon of 5/**/14, I received another email from Customer Service informing me that the delivery was scheduled for 5/**/14 between 9 am and 7 pm local time. This 'replacement order' arrived this morning (5/**) at 11:30 am CDT and consisted of 10 stems, leaves wilted and tulip blooms already opened and flat, having the general appearance of a bouquet that's several days old. After hearing the description of the delivery, I requested a refund from 1800Flowers via the online Service Form and received an email a few minutes ago, apologizing for the condition of the delivery and their commitment to their '100% Smile Guarantee' and are issuing a partial credit to my account, which should appear on my next billing statement.Desired Settlement: I paid $57.38. They say I'm being issued a partial credit of $28.69. I believe I should be entitled to a full refund of $57.38.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have contacted the customer on 5/** & 5/** and left a voice message with my direct extension for call back, no response has been received.

In resolving the complaint, we have issued the remaining amount for $28.69 on 5/** for a full refund of $57.38 back to their next jump account.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called 1800flowers to purchase a Valentines gift for my wife. I placed the order on 2/**/2014 to be delivered on 2/**/2014. I explained them that the place to be delivered was a business and they had to be there before 3pm in the second floor on the accounting department. My wife(the recipient) stayed there untill 5:30pm and the package was never received. I was charged in full amount right away at the time of purchase. I tried to call them but the automated sistem keeps saying that everybody is busy and then the call it hangs up by itself. I received an email saying that the package was delivered but nobody was there to receive it and that is obvious because they were late!! They promised to be on time and they failed. I will like to get a full refund of my purchase but again, they dont answer phone calls and the emails sent to me are just automated emails that doesnt respond to my questions or complaints. I would much appreciate if this matter is resolved. I dont want the flowers anymore because they were ment to be received on 2/**/2014 Valentines day but they were late and my wife never got them. Thanks and hope to hear from you soon.Desired Settlement: I would like to get my full refund of my purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1-800-FLOWERS business practice. Let me tell you...I ordered flowers to be delivered to my husband on Valentines day ($70.14). Then I had to call to changed the delivery date to the [redacted] because my husband took the [redacted] off. According to the rep I spoke to my flowers would have be delivered on the [redacted] with no problem. To this date, NO FLOWERS were ever delivered. I had to email 1-800-FLOWERS because every time I called them I was on hold for over a hour waiting. The email response I received was.....

"We apologize that your order was not delivered as requested. For your inconvenience, We have issued you a partial credit $14.99 to your account, which should appear on your next billing statement, as well as a $20.00 savings pass towards your next purchase, which will arrive via e-mail within one week. "

Are you kidding me! I don't even get my money back for flowers that were NEVER delivered.! Oh Hell NO! NEVER USING THEM AGAIN!Desired Settlement: Full Refund on my Credit Card for product that was not delivered

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

Upon review the order was delivered via UPS on 2/**/14. We were not notified of a delay in delivery.

The customer received a full credit on 2/**/14 for $70.18.

The customer has been emailed with the above resolution information on 3/*/14.

Regards,

I ordered a sympathy arrangement for a funeral service 3 weeks ago. It was not delivered at all. I emailed the customer service, heard from them once (the call got cut in the middle mysteriously), then completely ignored after. Extremely unprofessional and untrustworthy. Avoid this company as much as you can!

Review: Ordered from the company 1800flowers the item arrived damaged try to contact 3 time and got no answer from themDesired Settlement: Delivery of Order

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience. I have spoken to the customer on Sunday 2/**/14 and extended our apologies.

We have confirmed the recipient did received the arrangement via UPS but it arrived damaged.

A complimentary replacement has been scheduled for week of Monday 2/**/14

The customer has been refunded a full credit for $109.98 on 2/**/14 and a $ 40 gift certificate via email to[redacted] in up to 6 weeks.

Regards,

Review: I sent flowers to my wife today using your services. While she thought the bouquet was beautiful, when she arrived home I was extremely upset at what I paid for vs. what she got. I paid $84.99 for a "medium" Valentine Surprise and the arrangement she got is *at best* the "small". It has 2 roses, and only 3 stargazers. Not to mention only two of the lilies are in bud form and the website shows that the small and large lilies are in bud form. I also received a box of 4 small chocolates in contrast to the large box of 10+ chocolates the website shows.And to top it off, we have now been on hold with customer service for 1 hour 20 minutes on the phone. We have always loved your services in the past but this is severely disappointing.[redacted]Desired Settlement: Would like a refund of the $84.99 as the website states that satisfaction is guaranteed and this is blatantly not what I paid for.

Business

Response:

Hello [redacted],

Without exaggerating I can say that doing business with 1-800-Flowers is the worst online shopping experience I've ever had. The only way they could have ripped me off more blatantly is if they broke into my house and robbed me at gunpoint.

I ordered flowers and chocolates for my wife for our anniversary on October [redacted]. There were some arrangements not available for delivery on Sunday, November [redacted], the day of our anniversary. As a result I selected an arrangement that would be available for delivery on Sunday.

Two weeks later, the day before our anniversary, I received a call from 1-800-Flowers telling me that though they had taken my money, they would be unable to make the delivery on Sunday as "the florist is closed". So, first warning sign, they push responsibility off onto a local florist whom I have no direct business dealings with. Given no choice, I apologized to my wife, and accepted the compromise that they would deliver what I had ordered the next day, Monday, the day AFTER our anniversary.

On Monday afternoon we received a delivery that contained an arrangement bearing no resemblance to the one I had ordered, and no chocolates were delivered. Once again I called their pathetic customer service and was told that they would deliver the correct flowers and chocolates on Tuesday, and also refund 50% of the purchase price.

It is now Thursday, and only through dispute arbitration through American Express have I achieved the 50% refund. We never received the correct flowers or the chocolates I had paid for.

This company is straight up crooked and incompetent. They do take your money but they won't take responsibility for their mistakes and problems. Their customer service sucks. I will never do business with them again. Their behavior borders on fraudulent.

Review: I ordered flowers for my mother for Mothers Day. When she received the arrangement half of the flowers were wilted, 2 days later the remainder of the flowers were dead. When I found out about this I contacted customer service and they assured me another arrangement would be delivered the next day, that never happened. I once again contacted customer service and once again I was assured a new arrangement would be delivered, once again the delivery never happened. This is now 3 days after my original call and now customer service refuses to give me a full refund. I paid $89.97 for the arrangement including tax and delivery for a dead arrangement. When I asked for a supervisor in customer service I was refused, when I asked for a US customer service I was refused, customer service for this company is in the Carribean.Desired Settlement: I want a total refund of $89.97

Business

Response:

Hello Ron, I apologize for any inconvenience this has caused. We have issued you a full refund in the amount of $84.98, which should appear on your next billing statement. We have also issued you $40.00 in savings pass good towards your next order, which will appear via email within one to two weeks. Sincerely, Stacy H[redacted]1-800-Flowers.comExecutive Priority###-###-####

Review: Flowers were ordered, but when they were delivered the flowers were dead. After deciding against a re-delivery (the moment was spoiled already), I asked 1800 Flowers for a refund.

Upon checking my statement, they only refunded half the money. When I challenged this, I was told it was company policy because "they had expenses they needed to cover". After I didn't accept this, and asked to speak to a manager, my request for a full refund was refused. After asking to speak to the manager again no less than 6 times, I finally got through. My request was initially denied again, but after explaining to the manager how this could not be justified, she promised a full refund of the remaining 50%.

As of ** June, this has still not been received. Whenever I contact 1800 Flowers they tell me that the refund was processed on ** June, but no money has been received here. They have been unable to provide a transaction ID or bank statement confirming that the refund was sent, and thus I do not believe the refund has been sent.Desired Settlement: A refund of the remaining 50% of the order amount, plus $20 to cover the cost of telephone calls from my mobile and the inconvenience in dealing with this.

Business

Response:

Good

morning,We

thank you for bringing this matter to our attention. As a result of this complaint, we contacted the customer via email and explained the remaining 50% credit was processed within his order on

6/**/2015, however due to a system error, the communication was never

transmitted to his bank.We

escalated to matter to our technical support team, which then enabled the

remaining credit of $30.86 to be refunded to the customer’s account on

6/**/2015, with a confirmed transmission to his bank on 6/**/2015.We sent

an email to the customer on 6/**/2015 confirming the refund was processed

correctly, and asked to allow the normal 3-5 business days for the credit to

appear on his account. We reached out to

the customer again on Monday, June [redacted] to confirm if the funds have been successfully credited to his account, however

to date we have not received a response. Please let us know if we can be of any further

assistance in this matter. Thank you and

have a great day.[redacted]

Executive Priority Services

###-###-####

This is my second time ordering flowers from 1-800 Flowers and each time I received a photo of the flowers from the recipient, the bouquets were far cries from the image they post on their website. Colors never match, flowers are not in any sort of arrangement, and they always skimp on the more expensive flowers. With flowers being as expensive as they are, I expect to get what I ordered.

Review: I have been promised a refund that never happens.

Thank you for contacting us.

As per checking, we have already canceled your order and issued a full credit in the amount of $124.97 on the order numbers [redacted] and [redacted] to your account. Normally, it will only take 3-5 banking days to have the full amount credited on your account. Please contact the following numbers to fully address this concern:

order # [redacted] Recipients- [redacted] and [redacted] and [redacted] and [redacted] Canceled on 12-**-2014.

Amount of refund $124.97

From: 1-800-FLOWERS.COM Customer Service

Dear [redacted],

Thank you for contacting us.

We did not receive enough information to access your order. Please provide us with the information requested below

•Order Number:

•Your name:

•Your e-mail address:

•Your phone number:

•Recipient name:

•Recipient phone number:

•Delivery date:

We apologize for the inconvenience, and look forward to serving your gifting needs in the future.

Sincerely,

[redacted]Desired Settlement: The customer service and billing people at 1-800Flowers have told me that my refund was credited back to me on 12-**-2014 the day I canceled my flower orders with them. It's 12-**-2014 and I still do not have a refund credited back to my credit card. The people at 1-800Flowers have given me the run-around on this refund issue since 12-**-2014. I placed an order with them and it was canceled hours later. There is no service that they have provided. I want my refund to be processed as promised.

Business

Response:

Hello,We sincerely apologize for the customer poor experience. I have contacted the customer and left a detail message with an apology and provided a point of contact number for a call back.In review the Revdex.com complaint, the customer requested for a cancel and refund for both orders she placed. Unfortunately the refunds did not properly process back to her form of payment [redacted] and a refund check had to be issued, which takes up to six weeks handling time.The refund check numbers are as follows: [redacted] paid 1/**/15 and [redacted] paid 1/**/15. The customer should be receiving the checks in the mail shortly and has been provided a point of contact phone number for assistance if needed.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I place two orders with this company, one on September[redacted], one on September[redacted]. Within two days of both orders, I received complaints from the recipients. Immediately, I made an attempt to call the company, and was told to leave a message for a supervisor, who would call me back. I never heard back. I have now called a total of five times, fifth being today. I am continued to be told that because it has been passed 30 days of the order date, they are unable to honor their 100% satisfaction guarantee. However, I called three times alone within 30 days.One order was completely botched, and nothing like what I ordered online, the other, came with no card - and caused marital problems as the HUSBAND received the flowers, and now they are in marriage counseling that I have to pay for out of pocket...I continue to be offered 'vouchers' to use with 1-800 Flowers, but I have no intentions of ever using this company again, especially after being told multiple times I would receive a call back, that an investigation would be started... and I've never heard back... now I'm simply being told 'sorry we can't help you, it's been past 30 days.' Though, if they would've called me back the first three times, it would have been well within that 30 day time frame.Desired Settlement: I would like a full refund for both of the orders placed. This company claims they offer a 100% satisfaction guarantee, I am not satisfied. I received complaints from BOTH recipients regarding these orders.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had placed three orders with 1-800 Flowers on Thursday 5/*/14. Two orders were Mother's Day flowers to my mom and my grandmother and the third was for a thank you to my coworker. I originally had the delivery date to the flowers for my coworkers set for 5/*/14 to arrive at our place of work, St Clair Hospital. Upon arriving at work at 8am, I discovered that she was off that day so I emailed customer service to ask if the delivery could be pushed back to 5/**/14. I received an email back at 8:27 am from [redacted] stating that my request was processed and the delivery date was changed until 5/**/14. Later that day, at 3:14 pm I received an email from [redacted]" saying that my order was delivered on 5/* at 3pm, but in the email it had: Delivery Date: 5/**/14. Because of the confusion I got from that email I sent a reply back asking if they were delivered on 5/*/14 or 5/**/14. [redacted] emailed me back on 5/** at 12:53 pm stating that my order was delivered at 15:00 on 5/*/14. I then received an email from [redacted] on 5/** at 6:13 pm stating; "We apologize for the inconvenience that this may have caused you. We would like to inform you that we reviewed our records and found that the delivery date is 5/**/14. Rest assure that the delivery would be scheduled on said date......"Again, confused emailed them back asking if they were delivered on 5/* or was it going to be 5/**. I then received an email from [redacted] on 5/** @ 6:16 pm that stated: "We went the information to the florist but by the time they received the information, they already had the order scheduled with the driver, and he couldn't return with the order because he had instructions to deliver." I emailed back on Monday 5/** and said that since my coworker was not here on 5/* (hence the need to reschedule), she did not receive the delivery and that I check with the hospital's front desk and that nobody ever attempted to deliver so I would need either a redeliver or a refund. On 5/** at 9:09 AM I received a reply back from [redacted] that a redelivery was scheduled for that day 5/** as requested at no additional cost to me. It is now 5/** at 10:08 EST and my coworker was STILL not received any delivery nor was on brought to the hospital. This was supposed to be a surprise for my coworker for helping me through a difficult situation but it has turned into a nightmare. The orders to my mother and grandmother were delivered no problem but I will not attempt to have this company redelivery the order to my coworker again. There seems to be a big problem with communication and competency.Desired Settlement: I would like a refund of this order to my paypal account. My paypal address is [redacted]

Business

Response:

Hello,

We apologize for the customer's inconvenience. I have contacted the customer and left a voice message on 5/** & 5/** with my contact information, but received no response.

We have reached out to the local designer that notes the delivery was made to the front desk of the hospital on 5/** and they have confirmed with the hospital the delivery was logged by front desk personnel.

To resolve the Revdex.com we have issued a full refund for $54.98 on 5/**/14.

Regards,

Review: I called the 1-800 number to voice my displeasure with an order placed by my son, [redacted], who is on Active Duty in Afghanistan, that was sent for my birthday. The flowers that I believe are lillies were delivered 2/**/14. They are old, dead, brown, and curled up, bent over, or broken off. The Product code is [redacted]. The customer service rep was impossible to understand, but I manged to catch his saying they were being redelivered. I was immediately called back and told different flowers were being sent, and my son would be credited for the original order. I have since sent 6 emails, including to corporate, since I gave up on the phone. No one is responding and my son was charged for dead flowers being sent. The florist that packaged these should be ashamed to box such an insulting product from their store when someone has tried to send a nice birthday gift. I also believe this to be an insult to charge our military for such a disgraceful product.Desired Settlement: Provide the service as stated, or promptly credit charges already collected.

Business

Response:

Hello,

We apologize for the recipient and their family's inconvenience.

I have contacted the customer via telephone & email and the customer is unresponsive. We have provided the following resolution.

The customer received a full refund processed on 2/**/14. A replacement arrangement was received on 2/**/14.

We were requested not to contact the recipient again.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered the Signature Floral cake for my friend's birthday. The flowers she received were nothing like the picture on the website. The flowers she received were a blob of flowers with candles, looking nothing like a cake. I am so disappointed with 1-800-Flowers.com.The description was detailed in the colors and types of flowers to be sent, including pastel colors and the dimensions of the cake.Not even close. Fall colors and about 3 inches too short.Desired Settlement: I want a floral cake delivered to my friend, even though it won't be on her birthday. For the money I paid for flowers, I want what they advertised online. If they cannot supply the flowers as depicted on the website, I want my money back.

Business

Response:

Review: I purchased flowers for my nephews funeral services and had a special order which they did not honor and still charged me for. They also had 3 other fees they charged me without telling me about totaling $24.98. When I called to have this corrected they gave me a really hard time and would not tell me where I could find the information where to find the extra fees on there website. They were willing to give me a $5 credit. I told them I do not want a credit I want my money back for the fees and extra fee for special order that was never done.Desired Settlement: I would like the $24.98 put back on my card

Business

Response:

Hello [redacted],

Review: I purchased flowers for my wife on the ** February scheduled for ** February.I purchase a fields of Europe romance with vase,a I love you [redacted], and a " guaranteed delivery of the 14" for 8.00. On the original purchase I wanted it to be delivered to a business where she works and be delivered on business hours.I waited till 3 pm to call and ask for eta and was told by phone to email them. I emailed told them if it were even possible if they couldn't deliver it on time to drop it off at her home with no response.a few hours later they email me saying they took too much and wanted to credit me with $20 savings pass, from a[redacted] vp of customer service. I replied back since they cannot guarantee a delivery on agreed time table with added costs involved they were in breach of our agreement and I want a full refund with no credits to any of their side businesses.Desired Settlement: I want the entire charge of $104.18 returned to my debit card acct.

Consumer

Response:

I have talked with 1800flowers rep and have decided to refund all of my charges back to my debit card within 5-7 days.thank you

Sincerely,

Review: I placed an order for a bouquet of flowers for my elderly grandmother on Thursday May * for a home delivery of the "magnificent pink rose and lily bouquet" I received the confirmation email later that afternoon telling me order was processed however I noticed that the email contained the wrong delivery date which was set for May [redacted] a week after mothers day. I immediately called and spoke with representative [redacted] rep ID #[redacted] this representative was extremely rude and condescending to me would cut me off in the middle of a sentence and keep me on hold repeatedly for more than 10 min at a time. I asked to speak to a supervisor she placed me on hold for about 10 minutes and then hung up the phone on me. I called a second time and spoke with representative [redacted] explained to him about of my situation and asked if I could be connected with a supervisor hoping to reach some kind of resolution before mother's day. I was connected to representative [redacted] rep ID #[redacted] who introduced herself as a manager she informed me that due to the holiday she doesn't have time to make any changes and I should go back on the website and order another arrangement pay for that one and call hopefully after mothers day to get a refund on the first arrangement. I am a mother of 4 children I do not have funds to double order arrangements. I tried to explain this to [redacted] and she became even more condescending and rude she made me feel like I was not worthy of any resolution and should care less about solving my issue. I asked if there was someone else I could speak with and me no one had time to speak with me. I kept trying to explain how important it was for me to send my grandmother an arrangement and mid sentence [redacted] told me she doesn't have time and hung up on me . I went on line and tried to find the number to the corporate office to file a formal complaint and most importantly find a resolution so my grandmother would be happy on mothers day. I called and was transferred to the priority division and spoke with [redacted] rep id # [redacted] apologized for the miscommunication and assured me she would do her best to have the issue resolved. She told me I would have to get a comparable arrangement to get it delivered in time for mothers day due to the timing and I agreed so we selected the "A Key to my heart' arrangement. [redacted] offered to call the florist and confirm delivery date and time and call me back with the details At this point I wanted to make sure that everything went as smooth as possible so I asked her if I could just hold on until she called the florist in my area and got confirmation she put me on hold twice for about 10 min each time and came back and told me everything was worked out *sigh of relief* or so I thought..I asked [redacted] to email me our arrangement confirmation and she provided me with and email confirming the arrangement type and deliver date of May *. On May * I waited all day and no arrangement ever showed up. I AGAIN called back the priority department to inform them of what was going on this was at 7pm. I was given to another supervisor [redacted] she was condescending and insulting ant this time I was in tears. This would be the first time ever in life I would not be able to give my grandmother a gift on mothers day.I was informed that the Arrangement order was never placed for delivery today by [redacted] at all even though I held on and stayed on the phone with her almost 45 minutes to make sure it was confirmed. [redacted] was patronizing the way I felt asking me if I wanted her to put an arrangement in the back of her car and take it there herself she even insulted me further and asked if I wanted her to call my grandmother and say it was her fault.I couldn't believe that in the process of speaking with 4 different representative 2 of whom are management, I could not properly arrange for one bouquet of flowers to be delivered. I understand that your company has no relation to my family but I expected a certain level of compassion for my situation and instead I was repeatedly insulted and patronized like my order meant nothing and neither did my grandmothers happiness. Life id promised to no one this year for all I know could be her last and that would hurt me more than anything. At this time I have not even been offered a refund. I hope you can find time out of your busy schedules to find a suitable resolution.Desired Settlement: a refund and formal apology

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience. I have spoken to the customer on May ** and apologized for the poor experience.We have accommodated the request for a refund for $65.30 issued on May *, 2015. A complimentary delivery is being made on May ** with our apologies.Regards,[redacted]Executive Priority Services[redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered a glass rose from them, said to deliver it on a specific date. That day cane and went. Called them to see what was going on. They said that they don't deliver that item to my area. So I asked of I was going to get my money back. They said they never charged me.. I checked my bank account and they did charge me. I called back and they told me they still didn't charge me. So I emailed saying I wanted a refund. They said they returned my money through [redacted] a week ago. I called [redacted] to see if they received it yet and they said they have not. I still have not received my refundDesired Settlement: I just want my money back.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience. Due to a internal technical issue, the order did not properly process and was not delivered.

I have contacted the customer for further assistance on 10/* and 10/* and left a detail message with an apology. A manual refund request was sent to our billing department and have confirmed the full refund has been processed.

Regards,

Review: On April [redacted] 2014 I placed an order with 1800 flowers for some mothers day gifts to be delivered May [redacted] 2014. I ordered two separate products and made two separate purchases (two dozen roses $68.98 and Fruit bouquet $104.98). These products were supposed to be delivered to my mother at her place of employment which closes at 5pm. On the date of May [redacted] 2014 the two dozen roses were delivered on time. I received a confirmation email letting me know that she had received them. For the rest of the day I waited for the fruit bouquet to be delivered. I called 3 times to see exactly where the product was. The first time around mid-day I was told that it was out for delivery. The second time which was around 4:30 pm I was told that it was on the truck and because it was a business it will be delivered at 5pm. My first thought was why would they decide to deliver at 5pm when the business closes at 5pm but I gave them the benefit of the doubt. At around 4:55 I had to do what I didn't want to and call my mom and tell her that there was one more gift coming and to wait for it to arrive because I still had not received a confirmation email or call from my mother letting me know that she received her gift. She waited an extra half hour for a delivery that never came. Me being so upset immediately called 1800 flower again for the [redacted] time and told them that they never delivered her gift. I received an excuse of them being really busy and they were running behind. I let them know that they knew that this was a business and that it closed at 5pm and for me to have to call my mother and ruin her surprise and have her wait when she could have came home to enjoy her gift is unacceptable. They should have made the businesses a priority because they knew what time it was closing. I expressed to them that I was extremely livid because they ruined my mother's day and I wanted a refund. I was told that I would receive a refund and that they immediately pushed it through and I would receive it within 3-5 business days.

I waited and called about 3 weeks or so later and was told that they pushed it through and I should have gotten it. I was then placed on hold and then spoke with a [redacted]. He then told me that it was pushed through and that [redacted] who I paid through should have refunded it. He then placed a connecting call with [redacted] and then somewhere in that conversation began to argue with [redacted] about what was done and what was not. [redacted] then placed the call on hold to do some research. 1800 flowers some how was disconnected from the call and when [redacted] came back on the line I was told that they do not see a refund on their end and they would give me a credit for the amount that was owed to me and when the refund request from 1800 flowers came through then they would take that as theirs. So I waited longer. On June [redacted] I called 1800 flowers AGAIN and the first representative I spoke with did not want to forward my call to a [redacted] after I explained to her what happened. She was very sure that my refund had been pushed through and I would be receiving it even after it having been about a month of not receiving it. Finally after being stern with her and requesting a [redacted] I was put on hold and then spoke with a [redacted]. After speaking with this [redacted] he explained to me that after the research he had done he felt that it was an internal error on their end as to why I had not received my refund yet. I was then told that he would have to have this matter escalated to higher management and he would call me back later in the day. Either there was trouble with a connection or something but I never received a phone call. The next morning I called 1800 flowers AGAIN and I was then put on the phone with whom ever they considered higher management. I was told that they redid the refund request and that it was properly put through and that it would take another 3-5 business days for the money to return to my [redacted] account. Also, that [redacted] may take a little longer for it to show up on their side. I received an email with an apology for my unhappiness and that everything should be resolved. Well here we are June [redacted] 2014 and I still have not received the $104.98 that was supposed to be refunded to me. I'm extremely tired of dealing with this company. I'm tired of calling and not getting results. Waiting this long for a refund is ridiculous and I will never EVER use this company again for my loved ones.Desired Settlement: They need to do what they agreed to do. Refund my money that I have been wait for going on a month and a half.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

Upon review of the complaint, I have spoken to the customer on 6/** & 7/* to provide her with the update of the refund.

As noted, we are having the refund for $104.98 manually done from our Corporate office. A check will be sent to the customer at the address provided on the complaint. Although she may not have received the check yet, it is being processed by our Corporate offices.

We sincerely apologize for the delay in the refund and appreciate the customer patience in this matter. We expect for the customer to receive the refund check for $104.98 within the next 14 business days. The customer has been provided my direct number for communication should she have any additional questions.

Regards,

###-###-####

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and I will be fully satisfied when I receive the check for my refund then and only then will the matter be resolved.

Sincerely,

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Description: FLORISTS-RETAIL

Address: 1 Old Country Road Suite 500, Carle Place, New York, United States, 11514

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