1 800 Flowers

Review: I placed an order on 05/**/2014 ([redacted]) for a bereavement arrangement. I requested morning delivery to the funeral home in question. When I arrived at the funeral home the flowers had not been delivered.

I called up and spoke to one of the company's customer service reps who was unable to reach the contracted florist by phone. She attempted to arrange for delivery to the departed's family, but I did not like this option. The flowers were meant for the service, and my friend's home should not have to smell like a funeral parlor because of this issue. I requested a refund, which the CSR said would be processed. She also promised a $20 credit for a future order.

To date, I have yet to receive the refund. No flowers were received, nor have any funds been returnedDesired Settlement: Refund me the $112.59. It's upsetting that this is still an ordeal several days later. My friend did not receive the flowers I ordered for his mother's service and I was incredibly embarrassed at the issue and for wasting 20 minutes that would have better been spent comforting him and his family talking to the company's CSR.

I care less about the $20 credit that was promised to me. I just want the refund. Now.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have spoken to the customer on May ** and we have provided the following resolution.

A full refund was issued on 5/** for $112.59 for non-delivery to services.

A complimentary sympathy plant has been scheduled to arrive on Thursday May ** from our direct ship collection.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. However, I am waiting delivery of a refund that was promised within 5 days. Once I have received the refund I will consider the matter closed.

Sincerely,

Review: On May *, at approximately 1:55 CST, I placed an order at 1800 flowers using a promotion code on their website. It was for free roses ([redacted] promo code) if I checked out using v.me before May * at 3 PM EST (2 PM CST). This was advertised on their website, and I have a screenshot of the advertisement. When I clicked submit, it said my total was $5.44. 10 minutes later, I got my order confirmation, and it said my total was $40.43. I called 1800 flowers, and spoke to a series of rude people, many of whom were clueless. I had a screenshot of the promotion, and [redacted] told me that the promotion was valid until May * (not true). Then, I talked to his [redacted], who told me the same thing. I told these people that I had a screenshot, but they did not want to see it. Finally, I talked to a man named [redacted]. He told me his last name was [redacted], but he was laughing as he told me. I think he lied about his last name. I asked him if he was lying, and he said no. [redacted]" told me that he found the promotion and that it was indeed valid until May * but that my order went through at 2:01 CST. I told him that when I clicked the submit button, it was for $5.44 and if there was a lag on their end, that was their problem. [redacted]" was unapologetic, and I felt like he was mocking me when I asked for his name. Anyway, I was on the phone for 40 minutes and ended up canceling my order. I'm disgusted with this company and the service I received. My desired outcome is to send my mother roses at the $5.44 price point that was promised to me when I clicked submit.Desired Settlement: My desired outcome is to send my mother roses at the $5.44 price point that was promised to me when I clicked submit.

Business

Response:

Hello [redacted],

Review: Ordered a bouquet (order #[redacted]), its shipping took a whole week and was thus delivered very late, plants were dead. Contacted firm and their apology email promised a re-delivery of my original order. Instead, they sent some generic bouquet under the assumption that sending whatever plus a $20 off coupon for a future purchase would take care of things. Did not seem care about the individual choice I had made and the search effort associated with it - the fact that I selected a specific product originally probably had a specific meaning, which is lost if replaced with something else (likely whatever was easiest/cheapest/most available to send). Asked the customer service twice to rectify this (email exchange available), they simply ignored my complaint ("your candid feedback is appreciated and will certainly help us [...]. Once again we are sorry for the inconvenience and look forward to serving you again in the near future.")Desired Settlement: Resend order as initially placed and promised to be re-delivered, at no charge. Close my account.

Business

Response:

Good Morning,

We sincerely apologize for the inconvenience.

I have contacted the customer on 03/**/2014, and apologized for the poor service they received and for the plant being delivered late.

We have taken preventive measures and followed up with our floral management team regarding the delayed delivery.

[redacted], was issued a full credit in the amount of $25.78, as well as a redelivery for March *, 2014 at no cost.

Again, we apologize for the inconvenience this has caused.

Regards,

The WORST experience I've ever had in my life. I placed an online order with next day delivery, received a call that evening letting me know that my order had been cancelled due to the local florist not having the flowers I ordered in stock and they issued a refund that would take 5-7 business days to process. I called back to find out why I wasn't given the option to select a different arrangement and they said they could charge me again for same order and reach out to a different florist, I didn't understand why I had to be charged again for their error but I agreed as long as they used the coupon I had used the first time which they said they would. When I checked my account they had not used the coupon so I called back and asked for a supervisor who only apologized and stated she could issue a refund for the difference and that would take 5-7 business days. I asked for her supervisor/manager and she said she was the highest person there but would give me the number to corporate, I took down the number, called it and it was a Spam number that connected with Dish Network offers. I researched online found another direct number in New York called there and spoke with a "supervisor" who was beyond rude and refused to give me her managers name and hung up on me. I called back only to get put on hold for 20 minutes and hung up on again. I wrote a review on [redacted] and was responded to by someone on there only to have them say the same thing, there isn't anything we can do for you. The next day I got a call from them to state that the order I had placed that was scheduled for delivery that morning can not be filled and again was cancelled. I took my business elsewhere at that point and got a GORGEOUS arrangement from f[redacted]. The only reason I selected 1800 Flowers was because the hospital I work at had it listed with a discount for employees to use, needless to say I will be removing that link that gets sent out to all employees and will be letting everyone I know not to use this company including patients and their family members who are shopping for flowers.

Company does show their std. shipping charge anywhere on the website. see copy of chat below:

Thank you for choosing 1800flowers.com. A representative will be with you shortly.

You are now chatting with Luz .

Luz : Hello! How may I help you with your order today?

Me: Hi Luz, when selecting the order shipping was + $4, on the checkout it has $16.99 ????

Luz : I am sorry for the misunderstanding. As you can see on our calendar, from the date you have selected shows Std shipping +$9.99. It means that the $9.99 is an additional charge for the date you have selected. You can click a date that only have a standard delivery charge to lessen the cost. You can also read the information beside the calendar for further details.

Luz : I meant standard shipping charge + $4.00.

Me: I never saw any $9.99. only $4. where do I see the actual shipping charge before shopping cart?

Luz : You can click a date that you preferred and the shipping charges will be on the calendar. You can also read the information beside the calendar for further details. This portion is on the first page before you add your chosen item on the cart.

Me: I am at the order calendar. it only shows +$4 when I roll over the date. I don't see any othe information about shipping charges.

Luz : We have a standard delivery charge of $14.99 and the additional charge is for your selected date and the way of shipment.

Me: where is the $14.99 shown?

Luz : I am sorry for the inconvenience since this information is not available online. However, our standard shipping charge is $14.99.

Me: oh. seems like a dishonest business practice.

Luz : The only thing shown online is "Std. Service" which means standard delivery charge.

Me: where?

Luz : It is on the calendar from which you choose your preferred delivery date.

Me: does it say anywhere on the site that std. shipping = $14.99 ?

Luz : Thank you for waiting. I'll be with you in just a moment.

Luz : I am sorry that information is not showing on the calendar at this time, it was available before though.

Me: This should be disclosed. I will file a complaint with the Revdex.com.

Luz : I understand your position and thank you for the feedback. I will escalate your concern to my superiors.

Review: Flowers for my wife were suppose to be delivered during business hour on Valentines Day. The order shows an attempted delivery on Saturday 2/**/2014 when no one is at the business. The customer service 800 stayed busy at all times. This was just an overall bad experience.

The order number for your gift(s) (purchased on 2/**/2014) is [redacted].

Product Code: [redacted]

Delivery Date: 02/**/2014 or 02/**/2014

Quantity: 1Desired Settlement: Refund

Business

Response:

Hello,

I placed an order for a Birthday Gift Basket on 11/**/15 for delivery for 12/*/15, completed all requested info on their website, contacted them 3 times by phone to insure timely delivery and was assured that it will occur! My credit card was charged on 11/** and no order was ever processed, no one contacted me and after calling several time and talking to a supervisor to inquire, no reason was given to me and on 12/* she said the best she can do is arrange for a delivery one week later!! I strongly recommend not to ever use this website, I think it is a scam that promise service and never deliver.

I ordered "PINK ROSES AND OTHER FLOWER'S"........they sent dead flower's ....with-in 5 minutes, the pedals we're falling off the stems, "NO JOKE OR LIE".....I called the 800 flowers, they said Sorry....of course and the would refund my money, but instead charged my credit card 3 times, with 3 different prices....unbelieve......this is not the first time ...last time they forgot to put a "VASE"...in the box.so my wife had to go to the store and buy a VASE....we told them this...and said sorry...but never made do of you promise....so we had to use our gas and time and money to buy A Vase they should have supplied.....Everytime i've used them it's always something wrong...EVERYTIME......sad because my wife is over seas...wanted to brighten her day,..but instead she got a sad face from the disappointment of service and flowers she got.....END OF STORY...."DON'T WASTE YOUR MONEY OR TIME WITH THIS COMPANY...YOU WILL SURELY BE DISAPOINTED AND AGGREVATED......

Review: On March [redacted] I placed a order for delivery for the [redacted] of March for my Anniversary . It was never delivered. I spoke to them on the [redacted] and demanded my money back which is $213.87. They stated it would take 10 business days. On April [redacted] day) I still had not received my refund. I called them again and they stated it would take another 10 business days because the refund from the [redacted] was never processed. I spoke with the corporate office and they stated it would be expedited and refunded within 24 hours. I called them today April [redacted] and they stated it would take another 10 business days. This is very uncalled for and extremely poor customer service. They ruined my Anniversary gift for my wife.

[redacted]Desired Settlement: I want my money fully refunded to me. I will never do business with them again.

Business

Response:

Dear [redacted],I am very sorry for what you have experienced. Your refund, which should have been processed on the [redacted], was processed on April [redacted] and finalized April [redacted]. The refund reference number is [redacted]. Your bank should be able to tell you where in the process it is at this point in time. Again, my profuse apologies for disappointing you and your wife on your anniversary. [redacted] Executive Priority ###-###-#### [redacted]

I had what was possibly the worst customer service experience of my life with 1-800-flowers. Everything that could've gone wrong on their end did. It started with a rep that didn't speak English as her primary language, and I basically had to walk her through what I wanted. I'm not sure she knew what the word "sympathy" meant, as that was the type of order it was. She promised me a delivery of that Saturday, before the funeral, but actually entered the following Tuesday. To add insult to injury, she misspelled several words on the gift message, including our last name. When I got the e-mail confirmation of the order, I noticed this and called immediately to get it fixed, where I was helped by an English speaking person who supposedly fixed it. It's a very very long story with many calls and the basket never showed up, got a call from the manager with apologies and another re-schedule, and then finally, when it did arrive TWO WEEKS after the funeral guess what? The message was still misspelled EXACTLY as it was the first time! All in all FIVE people dealt with correcting my order and every single last one of them failed. They should all be fired.

Review: 1/**/15 placed order # [redacted] for rose plant Valentine delivery 2/**/15 Plant delivered frozen to [redacted] 2/**/15 Contact customer service with issue. Resolution: $14.99 credit and shipment of second plant (order# [redacted]) delivery 2/**/15. 2/**/15 Plant arrived frozen even though I suggested it was a bad idea to ship in subzero weather from [redacted]. Contacted customer service and was told I would receive credit. sent email to them for confirmation 2/**/15 Received email from customer service stating a $59.45 credit was refunded to my credit card. 3/*/15 Emailed customer service to let them know credit has not arrived. They emailed back that I should call billing at ###-###-####. [redacted] at billing stated that the refund to my credit card could not be made so I would receive a check that was issued on 2/**/15. 3/*/15 Recalled billing and was informed by [redacted] that the $14.99 check was forthcoming in the mail and she credited my account $44.46 3/*/15 I contacted the main office in [redacted] to inquire as to what is really going on and was told by [redacted] that credits to [redacted] could not be done and that I would receive the refund by check in 3-4 weeks.After all considerations I have decided to use the alternative of filing a complaint against this company for failure to comply with their stated policy of refund. I understand that the conditions on 2/**/15 were extremeduring this time frame in the [redacted] but a little common sense would have resolved this issue after the first failed deliveryDesired Settlement: I wish to have the refund of $59.45 applied to the credit card I used to make the purchase

Review: I ordered sympathy flowers on 12/*/14 from 1-800-flowers.com to be delivered the same day. I received an email from the company stating that my ordered had been placed, and I would be receiving email updates on how to track my shipment. I never received another email from the company about the flowers. I received a call and voice mail from a blocked number stating that my order had not been delivered and to call them back and let them know if it would be okay to deliver on [redacted] instead. They did not give a reason why the flowers could not be delivered, an apology, or even a number for me to call them back at. I googled their phone number and called the customer service center back on [redacted] and the woman told me they would send them out [redacted], and that they would refund me my service fee of $14.99 (although my service fee was actually $16.99) and that she would send me a $20.00 off coupon for my next purchase. I never received any confirmation over the weekend that the flowers had been delivered so this morning, 12/*/14, I emailed the company asking about my order and did not get a response. I then called the customer service center and asked if my flowers had been delivered yet. The woman told me they hadn't, because they could not find a florist. Which is very unreasonable, because I live in a city with 10 florists. I asked her to cancel my order and refund my credit card. She asked me to complete a customer service survey that was being emailed to me, and to give her a score of 10/10. She told me I would receive a refund in 3-5 business days.Desired Settlement: I would like this company, to at the very least, send me an email stating why they could not complete my order, refund my credit card in a timely manner (3-5 business days) of $76.48 - and in the future, not allow people to choose the option of same day delivery unless they can actually fulfill those orders.

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience.I have spoken to the customer on 12/* and extended our apologies for the non delivery. Due to a internal floral processing error this arrangement was not delivered. The customer was offered a complimentary replacement of the arrangement with our apologies for the delay in delivery but she declined the offer.The customer received a full refund for $$76.48 ( $14.99 on 12/* & $61.49 on 12/*). Regards,[redacted]###-###-####

Review: On May [redacted] 2014 I ordered flowers to be delivered on May the [redacted], 2 days before mother's day. I called 1800flowers.com's customer service number on May [redacted] , asking why the flowers were never delivered, even though the charges had been deducted from my bank account. Customer service representative promised me that they will have the flowers delivered on the evening of that day, the [redacted]. I called the customer service line back on May the [redacted], because no flowers had been delivered. The customer service representative promised me that the flowers would be delivered that evening, on the [redacted] of May. It is the [redacted] of May, and no flowers have ever been attempted to be delivered, nor does the company seem to have any desire to deliver the product I have already paid for. This has caused great emotional pain, since the flowers should not only have brighten Mother's Day, but ease an impending [redacted] that my parent is undergoing today.Desired Settlement: Reading the abundance of complaints against 1800flowers.com with similar experiences, which demonstrates a repeated and clear unethical business practice from the side of 1800flowers.com, I am greatly surprised about their good Revdex.com rating. I am not interested in a refund in form of a store credit, and will only accept a complete refund to my credit card, accompanied by an explanation why the flowers I have paid for were never delivered.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience. I contacted the customer and left a voice message with apology on 5/** & 5/**.

The delivery was International in Germany and we are addressing this non-delivery internally to prevent this from happening to our valuable customers.

The customer was issued a full refund on 5/**/14 for $62.88. Please allow 5 business days for the refund to process.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had ordered flowers to be delivered on 5/**, they did not arrive at their intended location but I did receive a delivery confirmation from the company. I asked my friend to check the next day if they had been delivered after she left work, there were no flowers waiting the next day. I called 1800flowers and their customer service said they would have the flowers redelivered the same day. The flowers did not arrive on 5/**. I called again in the evening on 5/** where the customer service rep refunded half my money and promised a redeliver the following day. The flowers were not delivered on 5/**. I called customer service again and the woman said she would contact the florist responsible for delivering the flowers and that she would email me with an update on the delivery. I received no such update and the flowers still are not delivered.Desired Settlement: Delivery of Order

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed two orders for Mother's Day. For one of the orders, I received an email on the day of the delivery to be informed that the flowers could not be delivered. I called customer service to ask why the flowers could not be delivered and why I was not informed before, so that I could make other arrangements but no answer was provided to me. I could not even get a different bouquet for the same day delivery. I also asked if my other order would arrive and was told that it would arrive later. Around 9:00 PM the flowers for the first order did not arrive, so I called customer service again to ask what is going on and why is it that this order did not arrive either. The agent was not able to answer any of my questions, and when I asked to speak to a supervisor I was told that [redacted] is too busy to talk to me.Desired Settlement: A refund for both of my orders

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My boyfriend ordered flowers for our anniversary. The order was processed on Friday 2/**/2014 for a delivery date of 3/*/2014. On 2/**/14 he received a confirmation number of: [redacted]. On 3/*/14 no flowers were delivered. He called and they offered to deliver the next day 3/*/14. He declined as they had missed the promised date and requested a refund. They told him a refund would be processed.

On 3/**/14 I received a phone call from 1800-Flowers asking if I was going to be at work for the flower deliever on 3/**/14. I said yes I would be there, but I did not want to delivery, especially if 1800-flowers was going to charge him. The customer service rep said he was sorry for the missed delivery and that my boyfriend would not be charged.

On 3/**/14 I received flowers from 1800-flowers through [redacted]c in Verona, VA. The flowers were NOT what he ordered and the charge still has not been removed from his card. 1800-flowers is now saying that since they delivered flowers, although NOT the ordered ones there will not be a refund. They said a refund MAY be issued if they come BACK to my WORK and pick them up! A refund isn't an definite and I cannot have them interrupting my work day again.Desired Settlement: We are just requesting a refund for the purchase of the flowers. The amount charged was $56.05.

Thank you!

Business

Response:

Hello,

This is in response to Complaint ID # [redacted] from recipient [redacted]. This issue has already been resolved as of 3/**/14 when the customer was fully refunded the entire purchase amount. The process to refund a customer takes 3-5 business days which is why this may not be posted back to the account and visible as of yet, but the process has been completed by 1800flowers.com.

[redacted] referred to a conversation with a 1800-flowers.com agent that told her that a refund may be issued if the flowers are picked up. I apologize for any misinformation that was given to [redacted] in regards to the delivery and its association with a credit. We are not picking up the flowers that were delivered to her work and as I stated the credit has already been processed.

I hope this resolves everything. Should you have any further questions, please do not hesitate to contact us.

Review: On December [redacted], I clipped a coupon from the "Chicago Tribune" for a special offer from[redacted] a company owned by 1800Flowers.com. The coupon read: $10 OFF your purchase of $20 or more and FREE SHIPPING at [redacted]. Enter code [redacted] at checkout. There was very tiny print under this offer and I'll admit that it was so tiny, I couldn't and didn't read it. I decided to use this coupon to purchase four holiday gifts and logged onto [redacted] on December**. Once on the website, I noted that milk and dark sea salt caramels were listed on the home page as being on sale. Directly below the photo for the chocolates, in all caps, were the words FREE SHIPPING. There was no asterisk or any other language listed with the FREE SHIPPING label. So, to be safe and assure that I'd get free shipping, I ordered four boxes of the Caramels. I filled out all the order details, four different names and addresses for the four different gift recipients, four gift cards and then my personal info. Then I entered the coupon code and …was charged $42.93 for shipping! I hadn't hit "Place Order" yet, so I searched the website for help. There is no "help" or "search" button. When I'd initially entered the site, a pop up greeted me asking if I needed additional help. At that time, I didn't need help and responded no. Now that pop-up window was no where to be found. Finally, I phone the 1-800 number listed at the bottom of the website. I spoke with a pleasant customer service rep who said that she could give me the free shipping if I placed the order with her but couldn't do anything with the order I'd already entered on the site. It was frustrating but I agreed to place the order with her. As I began to do so, the phone call was disconnected. I called back and got a different rep. After an explanation, this rep told me that I should go ahead and place the order on the Internet and once placed, she'd give me a refund for the shipping. Then she added that the only reason Free Shipping wouldn't be available is if I was sending the gifts to Florida or to PO Boxes. Well, three of the four boxes were going to PO Boxes in [redacted], Idaho. Sun Valley is a town that doesn't have any mail carriers, so everyone has to use a PO Box. So I didn't end up ordering the gifts and wasted a ton of my time and feel deceived by the company. If FREE SHIPPING is posted under a product's picture, without any disclaimers, I should be able to get free shipping. But I'm not going to spend $42.93 to ship $79.96 of merchandise.Desired Settlement: $79.96 of candy and FREE SHIPPING.

Business

Response:

Dear [redacted],

Review: Ordered Flowers on 2/**/2014, order numer is [redacted] for the amount of $148.19.

Product was never recieved on scheduled delivery date (2/**/2014) after a significant surcharge was added to ensure that they did. Total amount was charged and taken from my account.

Customer service will not respond to multiple emails and the phone customer service had me on hold twice for over 2 hours with no human interaction.

I can not believe they maintain an A+ rating!Desired Settlement: Written apology plus full refund and original product delivery.

This was not an agreement for toilet paper. It was an agreement for product (flowers) for my spouse on Valentines Day while I was deployed and unable to deliver in person.

Business

Response:

Good afternoon,

We sincerely apologize for the inconvenience.

I have contacted the customer on 03/**/2014, and apologized for the poor service they received.

I have issued the customer a full credit in the amount of $148.19, and have set up a delivery at no charge with new order #[redacted].

We have taken preventive measures and followed up with our floral management team regarding the delayed delivery

Regards,

Review: Flowers were delivered 9/**/15. Called twice on 9/** to complain about the quality. Called again 9/** because they only refunded $22 of the $77. Rep agreed to mail a check for $50. Was told it will take 4 weeks. Called again 12/* was told that they were behind & that she would put in an expedited request. Spoke with Tony 2/**/16 who confirmed that there was never a request for my refund put in the system & it will be 4 weeks for a refund. He also informed me that he can not expedite the request. I want my $50 refund. 6 months is too long to wait. I think that they should give me more $ for the inconvenience but I'm fine with the $50Desired Settlement: I want my refund. This place is awful

Business

Response:

Dear [redacted],Thank you for contacting us.We understand you have not received the promised $50.00 refund. After reviewing our records, a gift certificate was used in the amount of $50.00 to purchase this order. The total amount charged to your card was $21.26, which was refunded on 9/**/2015. We apologize for the confusion and have issued you a $50 Savings pass.Again, we apologize for the inconvenience this has caused, and hope you'll trust us to deliver another smile for you soon.Sincerely, Angela M[redacted]Executive Priority Services

Review: On 02/**/2015 I placed an order for flowers to be delivered to wife wife later that week. As soon as I put the order in, I realized that I did not receive an extra $15 off the purchase that I thought id receive for checking out with [redacted], so I cancelled my order immediately. I was written and asked why I wanted to cancel so I explained and they wrote back again and said that they would refund me $15 dollars if I wanted to keep the order. I agreed but then I realized that I did not receive the refund as promised so I wrote them back and they said that I wouldn't receive that credit until the start of the next billing cycle, so I told them to forget it and just cancel my order and refund my money. They cancelled it and told me that I would receive my refund within 3-5 business days. Although I did not like that I had to wait that long for a refund of something I ordered and cancelled that same day, I agreed. A whole week passed and I had not received anything so I wrote them to find out what was going on. They wrote back and told me that something had gone wrong with their system so now they were putting it in to be sent out to me by physical check and I would receive it with in 5-10 business days. I was upset about this but I just let it go and told them that was ok. 2 weeks after this, I still had not received anything so I wrote them again and asked what was going on. I explained to them what was told to me (sending a physical check) 2 weeks prior and they responded by saying that they didn't send out any physical check and that they were going to put it in their system to refund me directly to my [redacted]. Once again I agreed for them to do this and they told me it would be about 20 days for me to get my refund. It is now 04/**/2015 and I have only received a partial refund of $27.65. I wrote them again last week trying to figure out what was going on and they told me that something went wrong with the transaction and they don't know why the other $15 didn't get refunded and that they would escalate the issue to management. I had to write them again a couple of days later because no one had gotten back to me about the issue. They responded by telling me that they had not found what went wrong so they had to escalate it to management,In other words they obviously do not care about this issue because for 2 months now I have been given the run around.Desired Settlement: I think that they should not only refund my remaining $15 that they owe me, but that they should send my original order to my wife for no extra charge for this ridiculous 2 month inconvenience!

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience. I have spoken to the customer on April ** and extended our apologies.A refund is being processed in the amount of $15. The customer confirmed his address to received the refund check is correct.Please allow up to 3 weeks for the $15 refund to be received in the mail.Regards,[redacted]Executive Priority Specialists[redacted]###-###-####