1 800 Flowers

Review: I ordered flowers on the [redacted] of February, and was promised delivery on the [redacted]. I attempted to call in on the [redacted], and tried multiple times without any success. No one would answer the phone and said that they were too busy to answer the phones. Tried online tracking thru my account and that wouldn't work either, did not allow me to do that. Tried calling on the [redacted] and the [redacted] over 50+ times. Received the same message, that they were too busy to answer the phones. At 8pm on the [redacted], my wife did not have her gift, my $150 flower purchase that I was promised to have. She went online and found out that multiple people had the same problem. I emailed and have not received a response to that message either. Still no call and cannot get thru. I filed a dispute with my CC company as well.Desired Settlement: I want a full refund and an apology for ruining my wife's v-day and all the heartache that we were caused to to the incompetence and ignorance of this pathetic company. Not only did they drop the ball bigtime, they refuse to answer the phone or respond to emails because they screwed up. Now I have to hear about this every 15 minutes how everyone else on facebook are posting their pictures of what they received and I was not able to give my wife anything due to trusting these is with my money ! I want a FULL apology to me and her and what I paid for delivered for free due to the significant screwup that this company caused!

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience. I have contacted the customer and left a voice message with an apology on 3/*/14 with the following resolution.

The customer received a full credit for $122.98 On 3/*/14 back to their pay pal account. Please allow 30 days for the refund to process.

A replacement is being coordinated for delivery on 3/*/14 for a similar arrangement from our direct ship collection.

Unfortunately on the original order the local designer noted it was not delivered, and this may have been due to a processing internal error.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am still unhappy and very disappointed. My wife was extremely hurt and let me know each day. Its been 17 days and I finally got an answer. I'm wondering what would have happened had I not filed a dispute thru my CC company and a Revdex.com complaint if I would have ever heard anything. I still don't understand what "actually" happened. Not sure what the internal processing error means. Just a bad situation and took way too long to resolve. I called multiple times and sent messages in and no one responded or followed up to those. Won't be using this company again.

Sincerely,

Review: In Sept 2012 I was contacted by BloomNet's St. Louis Sales Rep. I was told I could have the BloomNet service free until Jan 2013 and after that I would be billed $49.99 per month all inclusive (I have the emailed dated Sept **, 2012 that I can send). I signed the contract that day to accept these terms though the monthly fees were not stated in the actual contract. In Dec 2012 I was billed $59.99 membership fee plus other fees (some of which were to be covered in the all inclusive deal and some not). So I called and got a credit of $59.99 for the membership fee...but no credit for any of the fees that were to be all inclusive. Then for Jan, Feb, March, and April 2013 I was billed varying amounts for my membership PLUS the items that were to be all inclusive. Trying to work with the salesmen was difficult. I am direct but calm in my business dealings and he kept asking me if I was in a bad mood (which then did eventually put me in a bad mood). I would never say that to one of my customers. I requested twice to speak to his supervisor and he agreed, but then I was never contacted by a supervisor or transferred to one. Regardless, I wanted to terminate the service due to his lack of professionalism, and the varying membership rates when I was promised $49.99 a month. Now I am being charged a $99.99 termination fee. If BloomNet credited the difference they charged from the rate we had originally agreed on each month I was over billed (Jan-April), they would owe me some money!Desired Settlement: All I want them to do is void the termination fee ($99.99). I most likely would have kept the service if I was actually being billed the $49.99 a month all inclusive.

Business

Response:

Stems By Stacy will recieve a credit for the BloomNet Termination Fee of $99.00. This credit will clear the outstanding fee's owed to BloomNet.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Ordered funeral flowers that were never delivered (and 1800flowers only confirmed the non-delivery when I emailed them about it). No refund received even though they promised it. Had to go through a full dispute process with [redacted] to get my money back. If it wouldn't have been for [redacted], I would not have gotten a refund. Will never order from them again.

Review: I purchase flowers on October *, 2014 through the website for delivery to a funeral on Sunday October *, 2014. I paid via paypal, which is my boyfriend's [redacted] account, which is directly linked to my checking account. I received an order confirmation via email, shortly after receiving the email confirmation I received a phone call from 1800flowers and they stated that the order could NOT be fulfilled as they did not have a delivery service available on Sundays in my area. They stated that they would cancel the order and my payment would not process. In the meantime, I withdrew the funds from the linked checking account to purchase flowers from another florist. 1800flowers had processed my payment, although they had cancelled my order, and the funds came out of my checking account, since I had already withdrew the funds from the account, I was charged an insufficient funds fee from [redacted] in the amount of $37.00 as well as the original purchase amount of $70.18. I contacted 1800flowers immediately, they told me they issued a credit to my [redacted] account October *, but it was not a cleared credit until October * and the insufficient funds fee was not reversed. Once the refund had cleared into my [redacted] account, showing that funds were available I transferred the funds into my checking account. I have never been reimbursed for the insufficient funds fee. I had contacted 1800flowers several times and spoke with [redacted] both on the phone and through email (email: [redacted]) I sent her a copy of my bank statement showing the [redacted] withdraw for the 1800flowers purchase, which was supposed to be cancelled) and the insufficient fee charge. She was to follow up with me. Due to the fact the the [redacted] account I paid this through is not in my name (it is in my boyfriend's name) we have a joint checking account linked to it, [redacted] will not speak with me regarding this matter and they will not speak to any representatives at 1800flowers because the account is not in my name...After clarifying this with [redacted], on October ** she emailed me to let me know that she has submitted a request to send my a refund via check in the mail in the amount of $37.00, she stated that this may take approx. 2 weeks. November [redacted] 2014 - I have not received the reimbursement for the fee and attempted to follow up with [redacted], however my email was returned, stating: Could not deliver message to the following recipient(s): Failed Recipient: [redacted] Reason: Remote host said: [redacted] The email account that you tried to reach is disabled. [redacted] So I called the billing department @ ###-###-#### and spoke with [redacted] put me on hold to research the information and came back to tell me that the check request has NOT been approved and may NEVER be approved because this is a fee refund and not a purchase refund. I asked to speak with a [redacted] and I also asked if [redacted] still worked there, [redacted] told me that [redacted] still worked there, but told me she was not available and she would not give me her updated email address. I asked for the [redacted] and [redacted] stated that the [redacted] was not available either, so I asked what the [redacted]s name was, [redacted] told me "[redacted]", I asked for the last name, [redacted] refused to give me a last name and stated that she could not provide me that information. I was not a happy camper with [redacted] and blatantly made that clear, it was not a nice ending to a conversation. However - I did manage to ask [redacted] what kind of a business runs and cannot provide contact information???? I am looking for my refundDesired Settlement: Refund

Business

Response:

Hello,We sincerely apologize for the inconvenience and appreciate the customer's patience and understanding.Unfortunately the order was not delivered and the customer was offered a refund to her [redacted] account. The refund for $70.18 did not process back to her [redacted] account properly so we need to send a refund in the form of a check to the customer.The check was processed and mailed on Friday 12/**/14. The check number is [redacted] and dated 12/**/14 amount $70.18.The check was mailed to the following address:[redacted]I have updated the customer via voice message on 12/** alerting the check details.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I FINALLY received the refund, it took more than 2 months, which is unacceptable! I will NEVER purchase anything from 800 flowers ever again!!

Sincerely,

Review: I ordered flowers to be delivered on September [redacted], 2014 in honor of Grandparents day. When they were not delivered I contacted the customer service department and was told they could be redelivered for the [redacted] and that I would receive a $20 shopping pass for the inconvenience. I accepted. When they were not delivered on the [redacted] I called back again and was told they could redeliver on the [redacted], that I would receive another $20 shopping pass and a 50% refund of my purchase price. I accepted. When the flowers were still not delivered on the [redacted] I called back and requested a full refund and cancelled my order. After multiple hassles, being put on hold, and improper handling it was agreed that the other 50% of my purchase price would be refunded in 3-5 business days. Since this time I have put in numerous phone calls (minimum 5), numerous online complaints via their [redacted] page and messages (minimum 6), talked to numerous supervisors, and been told numerous timelines for when I would see my money and savings passes. I finally received the first 50% refund on September [redacted]. The shopping passes that were supposed to be delivered in 3-5 days as well I finally received via email on September ** after one set of the serial numbers and pins for them was posted publicly on my complaint on their [redacted] page where anyone could see and steal (they were removed and reissued at my request). I still have yet to see my other 50% refund, now one day short of a whole month later. The last thing I was told by them was that now it could take up to a month for [redacted] to process my credit, yet the first one came through just fine (albeit later than I was informed), the refunds should have been issued only 2 days apart, and I have no pending transactions on my account. No flowers were ever delivered, and now my funds are being held improperly and I have had to spend literally hours of my personal time trying to rectify this situation.Desired Settlement: At this point I simply want my funds ($24.49) returned to me in a timely manner via whatever means necessary.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have contacted the customer on 10/* & 10/** and left a voice message with an apology providing my direct extension for call back.

We have confirmed the refund for $24.49 did not process and a manual refund is being processed from our Corporate office and a check for $24.49 is being sent.

Please allow an additional 14 business days for the refund check to be received.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not recieved my refund, and as this is far from the first time they have advised it was coming only to have it not come I will not be satisfied until my refund is in my hands/account.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience and appreciate her patience.

As we have assured the customer [redacted], a check for the remaining balance $24.49.

The date the refund check was processed from our Corporate accounting department was November *.

Regards,

###-###-####

Review: I ORDERED 12 LONG STEM RED ROSES TO PICK UP THE SPIRITS OF MY OTHER HALF. INSTEAD THEY GOT AN AUTUMN FLOWER

BASKET. I CALLED WHEN I GOT HOME ON THURSDAY EVENING, THE DAY THE WERE DELIVERED, AND WAS TOLD THAT THEY WERE SORRY AND THAT THE FLOWERS I

ORDERED WOULD BE DELIVERED ON FRIDAY, WHICH WOULDN'T WORK FOR HIM AS HE WAS OUT OF TOWN, UNTIL YESTERDAY. THE PERSON I TALKED TO AT 800-

FLOWERS SAID THEY WOULD HAVE THE CORRECT FLOWERS DELIVERED ON MONDAY, YESTERDAY. MEAN TIME I RECEIVED A CUSTOMER SERVICE SURVEY AND I FILLED

IT OUT, AND EXPLAINED THE WHOLE SITUATION, THAT I WASN'T REALLY HAPPY EITHER WAY, BECAUSE THE WHOLE PURPOSE WAS TO SURPRISE THEM AND CHEER THEM

UP. A SECOND, MAKEUP DELIVERY WASN'T REALLY THE IDEA. WELL MONDAY 10/**/14 CAME AND WENT, NO REPLACEMENT FLOWERS AND STILL NO RESPONSE FROM

YOUR COMPANY ON THE WHOLE MESS UP. I contacted 1800flowers.com about this again, and this is their response

"Dear [redacted],

Thank you for contacting us.

We're very sorry your order did not meet expectations. We're fully committed to our 100% Smile Guarantee, we already issued a partial credit in the amount of $41.19 to your account. The credit should appear on your next billing statement. We've apologize but as per Company Policy we're not allowed to issued a Full Credit back to your account and for the inconvenience we already issued you a $20 savings pass for you future order with us.

Again, we apologize for the inconvenience and hope you'll let us deliver another smile for you soon!

Sincerely,

[redacted] and [redacted]"Desired Settlement: I WANT A TOTAL REFUND FOR THIS PURCHASE. Service Charge:

Total Before Tax:

Estimated Tax:

Order Total:

$59.99 FLOWERS

$16.99 SERVICE CHARGE

$76.98

$5.39 TAX

$82.37 TOTAL

I BELIEVE I AM ENTITLED TO A FULL REFUND AS THEY SENT THE INCORRECT ITEM AND WHICH WAS ABOUT $20 LESS THAN WHAT I ORDERED. I NEVER RECEIVED A REPLACEMENT CORRECTED ORDER, AND DON'T WANT IT BECAUSE IT DEFEATS THE WHOLE PURPOSE. I WANTED TO SEND RED ROSES, FOR LOVE, INSTEAD THEY GOT AN AUTUMN BASKET WHICH THEIR WEBSITE STATES FOR A REMEMBRANCE OF EUROPE. NOT AT ALL THE SAME MEANINGS.

Business

Response:

Hello,

This communication is in reference to Revdex.com Complaint # [redacted], customer [redacted]'s complaint was that the wrong item was delivered by the florist to his recipient and a replacement order was never issued to rectify the issue and he wanted a full refund. [redacted] was initially refunded a partial amount of 50% of purchase. I have researched this issue and see that he had further communication with customer service after the initial partial refund and the remainder of his charge was fully credited back on October **, 2014. [redacted] was sent communication in regards to this credit and he acknowledged receipt of that communication. I have attempted to reach out to [redacted] via phone on both October ** and **, 2014 to verify that I see his order as being fully refunded but I have been unsuccessfully in reaching him. Along with the credit, he was issued a $20 savings gift pass for future purchases for the inconvenience he experienced.

Should you have any additional questions, please do not hesitate to contact us.

Sincerely,

Review: On 03-**-2014, I placed an Internet order with 1 800 Flowers.com for flowers to be delivered on 03-**-2014. My cousin was married in Honolulu, Hawaii and I wanted to honor them with a gift of flowers. When I didn't hear from them I emailed them and asked how they liked the flowers. They said they never received any, so I emailed 1 800 flowers to question this, as I was charged $55.00 on my debit card on 03-**-2014 for the flowers that were never delivered. They claimed they were delivered on 03-**-2014.Desired Settlement: They should inform customers if they can't deliver. Refund credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They made complete restitution and even delivered flowers after all. I wish to withdraw my complaint and add a compliment instead. Thank you for all your help with this. [redacted]

Business

Response:

Hello [redacted],

Review: I ordered and paid for a package to be delivered on February ** 2014. The package was not received although I received an email saying it had been delivered. Now we cannot get in touch with the business to find the problem or get our money back. We literally have been calling all dayDesired Settlement: I want the company to know they ruined a grandmothers valentines day by their lack of ethic and I want my money back. This is not the first time this co has dropped the ball, a year ago when my son was born they didn't deliver the flowers and gift my husband sent to the hospital. They finally sent them to our house several days late with out the "add on" gift that was purchased. This co needs a wake up call. Not afraid to charge for services but doesn't seem to want to provide

Business

Response:

Hello,

We sincerely apologize for the inconvenience.

We have confirmed the delivery was made on 2/** at 6:30pm. Unfortunately due to volume, there was a delay with the local designer and the customer was not communicated with on this delay.

We have taken preventive measures and followed up with our floral management team regarding the delayed delivery.

I have contacted the customer on 2/** and 3/* and left a detail message with apology. The resolution provided on 3/* is as follows:

The customer received a full refund on 3/*/14 for $166.54. Please allow 5 business days for the refund to process.

Regards,

Review: I ordered flowers for my mom last week and scheduled for them to be delivered yesterday for Mother's Day. Even paid an additional amount due to it being on the weekend. I received an email notification that her flowers were delivered on Saturday 5-*-16, but they were not delivered. I called the company on Mother's Day 5-*-16 when they apologized and GUARANTEED they would be delivered that day and their computer sent out the delivery confirmation by mistake. I also emailed the company with my complaint at which point they responded giving me a coupon for my next order and GUARANTEED her flowers would be delivered today. I responded that I did not want a coupon, but would like a discount on my current order and have not received a response. She has still not received her flowers and I called again this evening requesting to speak with a supervisor after being on hold for a very long time. Leonard, placed me on hold to supposedly get his supervisor and instead put me back in the general que and I was then placed on hold indefinitely.

I'm beyond angry that my mom has yet to receive her $100 order of flowers even a day after Mother's Day and there has been no resolution to me complaint. I have now been GUARANTEED multiple times that they would be delivered and they have not been.

A supervisor needs to call me immediately to resolve this issue and I do not want a coupon because I will never order from this company again. I have spent way too much time on the phone and over emails with no delivery of flowers....Desired Settlement: Delivery of large flower arrangement that was ordered immediately and a significant discount refunded to my credit card because of time loss from having to deal with this nonsense and my mother not receiving her gift and becoming angry because she felt she was forgotten on an important holiday.

Business

Response:

Hello, I am so sorry that your order was not delivered for Mother's Day. You order is scheduled to be delivered today, 5/**/16. Your order has been fully refunded and you have been issued $60.00 worth off savings passes for a future order. Again, I am so sorry for the inconvenience. Sincerely,Mandy F[redacted]Executive Services###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In fact, the flowers that were supposed to be delivered on 5-*-16 and according to your response were going to be delivered yesterday, have still not been received as of 5:30 pm on 5-**-16. We are beyond 4 days late for a holiday delivery with now a family disturbance because my mother felt she was forgotten for a very important holiday. I have now been GUARANTEED 6 times that they would be delivered and your company has now also lied to Revdex.com stating they would be delivered yesterday. Provide the florists number so we can contact them or 1800flowers will be mentioned in a news story. Ridiculous

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We are very sorry that your order was not delivered on the requested date. We contacted our local floral shop to inquire as to why they were not delivered on 5/**/16 and found that they did not receive their shipment of flowers as expected.I have followed up with our local shop today and have confirmed that the order was delivered yesterday, 5/**/2016.We've also issued a full refund and Savings Passes. I will send the refund details to the email address that we have on file. Thank you, Courtney S[redacted]1-800-Flowers.comExecutive Priority###-###-####

1-800-Flowers canceled my order days after it was made due to the item "being out of stock." They didnt call to let me know it wasnt available, they didnt offer an alternate bouquet and they DEFINITELY didnt refund my $60 from the purchase. I only found out what happened after I called to double check delivery, was hung up on, given 5 different explanations for the cancellation, spent over an hour on hold and wasnt given a refund, but, instead offered a $20 gift card!?! How can a business even be ran like this?! HORRIBLE customer service, HORRIBLE ethics! This is a company I will NEVER use again!!!

Review: My mother, [redacted] passed away on 12/**/14. The wake was held at [redacted]'s Funeral Home on 12/**/14. On 12/**/14, two days after the service 2 floral deliveries were made by 1800 flowers. The funeral home rejected the flowers and called me to advise they did so. They gave me the name of the florist they came from 1800 flowers in [redacted] telephone number ###-###-####. I called and spoke with [redacted] on 12/**/14. She advised she would have her [redacted] call me back. When I did not receive a call from [redacted] I called 1800 flowers. I was advised by the customer service rep that there was nothing she could do as I did not have the order number. I advised I did not have the order number obviously because I did not order the flowers. She then asked for the person who sent them. Again, I did not have that information as I never received them. She told me to call her back with either of those two. I did some research and called back. I next spoke to a [redacted] and advised of the problem. She identified that the two arrangements were made and admitted there was an error. She advised she could send the funeral cross flowers to my home. I advised they were intended for a funeral not my home. If an arrangement was ordered for an occasion and could not be used for that occasion they are useless to me now. I also asked for names and addresses of the people who sent the arrangements as I'd like to thank them. She advised she could not give me that information. I asked her to credit the senders back the money and advise them the deliveries were not made and she advised she could not do that and the person who placed the orders would need to contact them. On 12/** I called back called back 1800 flowers in [redacted] and left yet another message for [redacted]. On 12/**/14 when I still had not heard back from [redacted] I called again. I spoke with [redacted] who advised there is nothing she could do and that I would need to speak with 1800 flowers. Needless to say I am getting the run around. The people who sent the flowers for my moms funeral clearly wished to express their condolences and I have no idea who to thank or how to get them their money back. This is outrageous. I advised [redacted] if I can't get an answer from florist or 1800 flowers I am left no alternative but to contact Revdex.com. She said "go ahead".Desired Settlement: I would like letters sent to both senders of the two arrangements apologizing for the errors, crediting their accounts and a copy to me so that I can send a thank you card to each of them.

I'd also like to see 1-800 flowers correct this customer service issue in policy. Clearly they are keeping customers' money and not doing the job they were hired to do.

Business

Response:

Hello,We sincerely apologize for the poor experience [redacted] had.I have spoken to [redacted] and identified the two arrangements she did not receive. [redacted] was provided the full card message so she was aware of the senders on both arrangements. It is not our policy to provide a customer address without their approval.I have reached out to both customers on these orders via telephone and noted there was a delivery issue. On both arrangements for recipient satisfaction the customer's were fully compensated and a follow up email was sent explaining the issue and the full refund action applied.In speaking with the local florist that made the delivery, we did receive conflicting information on the actual deliveries, noting they made the deliveries on the date shown on the orders 12/** and 12/** consecutively.[redacted] was offered to have the arrangements delivered to her home, since both were arrangements appropriate for sympathy for the home, they were both floral arrangements in a vase, but she declined.Regards,[redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was advised by [redacted] that I would receive a letter identifying the names and addresses of the senders of the three not two arrangements that were not sent. Now they say they can not do that. In the alternative I'd like to have the arrangements sent to me with the cards so that I can properly identify the senders and thank them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,I have reached out to [redacted] and assisted her further. I obtain authorization from the two customers and have resent the original arrangements at no additional cost to those customers to [redacted] attention on 1/**/15 along with the original card message greeting.On 1/** A follow up email was sent to [redacted] providing the name and address of the two customer's for her and her family to send acknowledgements. [redacted] has confirmed she received the email with the customer's addresses.We sincerely apologize if the arrangements were missed for the sympathy service, but have worked diligently in resolving the complaint. Regards,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I placed an order with 800flowers online chat agent on 09-**-2014, 18 roses to my wife for our 18th wedding anniversary which is today 09-**-2014. Today it's already 2 PM and no flowers were delivered yet, so I called them and their agent told me that the order does not exist and flowers cannot be delivered. I told them that I have the chat log as proof but they wanted $200 to deliver it today instead of the amount I paid two days ago. This is the copy of the chat log include the given order number at bottom: Thank you for choosing 1800flowers.com. A representative will be with you shortly. You are now chatting with [redacted]: Hello! How may I help you with your order today? [redacted]: I added item to my cart. Used Visa checkout. After using my password for Visa checkout I don't see any submit button [redacted]: Did I already pay? I do not want to pay twice. [redacted]: Allow me to assist you with your order. [redacted]: thank you [redacted]: On what screen are you in right now? [redacted]: Billing details - Payment details [redacted]: At the bottom of the screen, below the payment details do you see a submit button? [redacted]: No [redacted]: I clicked Visa checkout, and used my username and password, then Sign In, and I came back to the Billing/Payment screen. [redacted]: I am using [redacted] browser [redacted]: I am very sorry, can you please describe me a little bit what do you see at the bottom of this screen? [redacted]: Smile reminders. [redacted]: Then [redacted]: Send To: name [redacted]: Gift Details, Shipping Address, Delivery Options, Card Message [redacted]: OK.. I edited the complimentary message and no I can see Place order button. [redacted]: Great! [redacted]: Before doing this can you assure me that I am not placing order twice? [redacted]: Sure, I can check the records. [redacted]: May I please have your email address? [redacted]: Thank you. [redacted]: For security purposes, can you please verify your name, the recipient's name and the delivery date on the order? [redacted], 9/*/2014 [redacted]: Thank you. Allow me a brief moment while I check the records. [redacted]: sure, thank you [redacted]: I have reviewed the information and we do not have any records of an order being placed. [redacted]: Let me place order then, once it went through, please check again, if you don't mind [redacted]: Sure, no problem. I will be here with you. [redacted]: problem: It didn't go through, now asking me to enter my email and confirm it, But I cannot able to enter anything in that box [redacted]: Let me re-do it from beginning [redacted]: Please click here. [redacted]: Can you please try to place the order from this server. [redacted]: sure [redacted]: Thank you. [redacted]: almost done, I have used Visa checkout promo code [redacted], it applied, but now I don't see Visa Checkout Button [redacted]: Once the promotional code is applied, the charges will be taken off, do you the submit button? [redacted]: I still haven't entered any credit card information, and I can see submit order button [redacted]: What an experience :-( [redacted]: I am very sorry for the bad experience, please accept our apologies. [redacted]: no worries, it's not you. [redacted]: Thank you. I will be here until the order goes through. [redacted]: ok, thanks [redacted]: You are very welcome. [redacted]: I opened [redacted] and tried. Getting this: [redacted]: Oops ! We're Sorry.... The page you are trying to reach is unavailable....... [redacted]: I am very sorry for all of issues, I can gladly place the order for you. [redacted]: How can you use my Visa Checkout? [redacted]: For this promotion , we will use a promotional code. [redacted]: this time no submit button again [redacted]: I gave up, can you please place order for me? [redacted]: Sure. I'll start with your order right away. May I have the product code and delivery date and delivery zip code? [redacted]: Product code: 143055, Sept **, 20171 [redacted]: Promo Code [redacted]: Thank you. [redacted]: May I please have your phone number without dashes or spaces and billing address and email address please? [redacted]: Recipient's name: [redacted], same address [redacted]: Thank you. May I please have your First and Last Name? [redacted]: Thank you. Allow me a brief moment while I fill the order right now. [redacted]: Would you like the vase or just the bouquet? [redacted]: Just the bouquet [redacted]: Thank you. May I please have the card message? [redacted]: Something starts like " a rose for each year" [redacted]: Thank you. [redacted]: can you please add vase too [redacted]: From the list, which one would you like? [redacted]: please add clear vase [redacted]: Sure, no problem. [redacted]: thanks [redacted]: This is the gift message: One rose for every year you've brightened my life. [redacted]: Thank you. [redacted]: May I have your credit card number without dashes or spaces and expiration date please? [redacted]: What's the total payment? [redacted]: I will give you the break down right now. [redacted]: The merchandise total is $46.99, standard shipping charge $14.99 and tax $1.32 and with the visa discount of $39.99. Comes to a total of $23.31. [redacted]: Can I get free shipping for the time and pain I went through? [redacted]: I am truly sorry but as of right now we do not have a promotional code for free shipping, and since you are using a discount from Visa we cannot combine another promotion. [redacted]: nm [redacted]: xxxxxDELETEDxxxx Exp 05/[redacted]: Thank you. [redacted]: I have submitted the order and your order number is [redacted]: Have I addressed all of your concerns today? [redacted]: Thank you, appreciate your help.Desired Settlement: Delivery of order. They should not be in the business if this is the way they conduct business. Shame on them.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have established email communication with the customer and a replacement for the same value - 2 dozen roses in a clear vase was delivered as a complimentary arrangement on Friday September **, 2014.

A follow up call was made on Sunday September ** to ensure customer satisfaction and a voice message was left with my direct number for a call back if needed.

The chat transcript provided has been forwarded to the correct department for coaching with the representative.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have place a order of flowers on August * 2014 to be delivered on August ** 2014 for my mom 70th birthday. I recived a email on August [redacted] 2014 the they send the order out to the local florist and that the flowers would be delivered on time. So on the [redacted] of August I called my mom for her birthday just to find out that there where no flowers so I called 1800flowers.com to see what was going on and the told me not to worry about it a d that they would take care of it. August [redacted] still no flower I called back and asked about the flowers at that time the lady on the phone issued me a 50% refund of the flowers and assured me the flowers would still be delivered. Spoke to my mom on August [redacted] still no flowers I called back and complained again this time I spoke to a guy name [redacted] a gave me a full refund and promised me that the flowers would be on them and that they would contact the local florist by email to see what was going on I asked for the local florist information so I could contact them myself but he wouldn't give the info to me. August [redacted] spoke to a guy name [redacted] twice and he assured me that he would contact the florist again and that they would take care of the issue I call them back later that afternoon because it was already past the time in Germany since that is the place the flowers where going to. So I spoke to a lady asked to speak to a supervisor the put me on hold for 20 minute never got to a supervisor just another sales person she told me that they had a email back from the florist saying that they have been trying to contact my mother and that nobody answered the phone. That was a lie because I had spoken to my mom and she told me that she haven't left the house since the [redacted] because she was waiting for her flowers. But the lady told me she would contact the florist again and tell them just to deliver the flowers the next day without even calling and to deliver the flowers first thing in the morning. Now here it is August [redacted] still no flowers. Spoke to [redacted] again now for the third time he said they never go a hold of the florist I told he that I spoke to a lady the day before and told him what she had said. So I told him that someone was lying to me and that I wanted to speak to a supervisor again I was put on hold then [redacted] got back on the phone telling me his supervisor was busy and he would call me back as soon he got off the phone. That was 2 hours ago still no call back. I am really frustrated and angry and tired of dealing with them I just want my order delivered. I had the same problem in 2012 but figure is was just the fault of the florist and so I have them the benefit of the doubt. I have orders flowers in the past from local florist it cost me a lot of more money but at least the flowers got there on time and they where beautiful well worth the money. I guess it is true you get what you pay for.

meDesired Settlement: I just want the flowers to be delivered asap maybe with an upgraded agreement sine it is already 5 days late.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely, [redacted]

Review: I ordered flowers from 1-800-FLOWERS on Monday 5/*/2014 and they should have been delivered on 5/*/2014. When I called on 5/*/2014 to check on the status the customer service rep told me that the flowers were being delivered by UPS and they were on the truck and would be delivered between 9am-5pm. I waited until 5pm and my flowers had no delivered. When I called again the customer service rep I spoke to that time told me that there was a delay at the florist and they would be delivered 5/*/2014 by UPS. If were in fact not on the truck for delivery, why was I told they were when I called on 5/*? I called on the morning of 5/* to check again that they were in fact set to be delivered, I was told by the rep that the order I placed on 5/*/2014 was never even touch. They never arranged the flowers. They never scheduled a delivery. They did nothing. When I asked the rep why was I not notifed or told about this when I called twice the day before she began to yell at me like this was my fault.

This is the 3rd order I placed with 1-800-FLOWERS and this is the 3rd time, in a row, they have not delievered my flowers. I'm beginning to think this company is a scam.Desired Settlement: I fully expect a full refund onto my credit card and I fully expect a written apology since this is the 3rd time this has happened.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.I have contacted the customer and left a voice message with an apology on 5/** & 5/** with no response back.

The customer received a full credit for $59.38 on 5/*/14 and a complimentary one dozen red roses with apology note is being coordinated for delivery on 5/**/14. The customer was provided a contact number for me if they have any additional concerns once the replacement arrives.

Regards,

Review: I am currently active duty in the United States Military. I tried to send my fiance in NY flowers for valentines day through 1800flowers. I paid extra (a total of $20 for shipping) so that the item would only be delivered on valentines day (2/**/14) and specified that the delivery dates were not flexible. However, the item was delivered a day early. I can provide my order receipt and tracking information from 1800flowers proving this. I have requested a full refund but have not heard anything back from the company.Desired Settlement: full refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I received flowers today. No card. I called the Flower Shop they came from and they gave me a number to call and an order number to see if they could find out who sent the flowers. They said they tried the customer's number but no one picked up. This makes me nervous. I am 73 years old, live alone so I am uneasy about this. They wouldn't give the tel. number of the customer and said they were sorry. I find this unacceptable.