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1 800 Got Junk

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Reviews Junk Removal, Garbage Removal 1 800 Got Junk

1 800 Got Junk Reviews (11)

• Aug 27, 2020

I give up
I used this company for many years and was very satisfied, pleasant, punctual and reasonably priced. But the last two times I have sent them away, the prices are just silly now. Three hundred dollars to take away a love seat and TV screen? Get serious. Fuel costs have not gone up nor have the prices at the dump. My suspicion is it isn't the front line guys greediness but the company gouging the franchise owners and the customers both. Note to this big fat company, there is lots of competition and people are careful with their money now. This type of pricing is no longer acceptable. And when you refuse to pay the quote they take pictures of your furniture without permission. Creepy.

• Jul 10, 2020

Review of Rex Wheeldon
Called got-junk Tuesday 77-2020 to PU 4 garage door panels. Rex Wheeldon arrived as scheduled, gave us an estimate, and cut the panels in two. After loading in the truck he cleaned the area ad gave us a receipt.

We were very satisfied with his handling of the project Ken and Patti Marah

• Nov 24, 2019

They say they can arrive anytime you need them which is not true. I wanted an appointment on a Wednesday at 6 pm and was told they do not come out that late. I set up an appointment on Sunday 2 to 4. At 2:30 they call and said they would be late but not sure how late. They would have some one call me. I called them at 4 pm and was told they were on there way and I should have a call within 10 min. It is now 5 pm and no call and no show. They do not live up to there ad that they come any time that you need them. They do not show up for appointments and the do not care enough to call people back. I regret EVER CALLING THEM. I WILL NOT recommend them. Gave them 1 star since I am unable to give them zero.

• Nov 09, 2019

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The events as described by the [redacted] of the 1-GotJunk office in [redacted] are falseMy original compliant lodged the complaints of debris left on the site, and bad service in regarding to the service technician(Just read my original complaint with the Revdex.com) So, the [redacted] 's attempt to suggest I was trying to reopen a case already resolved shows a lack of veracityAlso, I didn't call two days laterIn fact, a person from the customer experience team sent me an email (which I still have), stating the situation had been resolvedI replied saying nothing had been resolved and I wanted the number and address to the corporate office, because no one had called me or answered my complaint, that I logged the same day of of 'no service'Subsequently, I received a call from the [redacted] of the [redacted] 1-GotJunk officeUpon, calling me the manger said and I quote "I'm calling you because you sent some email saying no one had talked to you directly"During the conversation I was expressing my dissatisfaction and the [redacted] 's response and I quote "you want to argue"I expressed the only resolution is a full refund! Then the [redacted] stated the truck that arrived to do the job was only half fullAgain, not true the truck was over 3/full, my year old son was onsite and took a picture of the load already in the truckMost importantly, we have not received one cent from the proposed 50% settlement ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This complaint has been resolved with Mr***'s daughters over a week agoWe held all of the items removed from Mr***'s job and his daughters looked through the truck after we left his homeThey determined that we did not remove any items that should have stayed
in the homeThey approved the disposal. We have been in constant communication with them, as they prefer to speak on his behalfThey were satisfied with the junk removal and would be happy to speak with the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ** ***

Our Truck Team arrived at the customer’s home and provided *** *** with a clear upfront cost estimate, same as we do with the other nearly local jobs that we perform each week*** ***
agreed to the price and our Team went to workIf we were at “fault” for anything, it was that we could not fit the entirety of the job into the truck that arrived on siteWe explained to *** *** that we would load as much “junk” into the truck as possible, dispose of its contents, and return to her residence to complete the jobUpon hearing of the situation, *** *** (who was never on-site at any point), called his wife and told her that our service was too expensive and requested that we leave immediatelyWe received payment only for the volume of “junk” that we actually removed from the home and left the premises*** *** then contacted our corporate office to lodge a complaint and asked that our local franchise contact the family as soon as possibleOur *** *** called the ***’s home and *** *** answeredIt was explained to *** *** that we were unaware of any wrongdoing, but in an effort to leave her and her husband with a positive experience we offered a refund equal to 50% of the service price - purely out of good faith*** *** accepted our offer and we were under the impression that the situation had reached closureTwo days later *** *** again contacted our corporate office and began - for the first time - to allege “bad service” and “debris left behind.” We have tried to reason with *** ***, but he continues to dismiss the fact that our Truck Team followed all of our company’s explanation of service protocolsThey explained to *** *** that she was under no obligation to accept our cost estimate, and they received pricing approval from *** *** BEFORE starting the jobWe have done everything possible to satisfy *** *** short of refunding the balance of payment for services renderedOur company has an impeccable reputation for customer service and integrity, and we see no reason to refund the balance of payment since no one disputes the fact that our company removed and disposed of 1/volume of “junk” from the ***’s home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The events as described by the [redacted] of the 1-800 GotJunk office in [redacted] are false. My original compliant lodged the complaints of debris left on the site, and bad service in regarding to the service technician. (Just read my original complaint with the Revdex.com)  So, the [redacted]'s attempt to suggest I was trying to reopen a case already resolved shows a lack of veracity. Also, I didn't call two days later. In fact, a person from the customer experience team sent me an email (which I still have), stating the situation had been resolved. I replied saying nothing had been resolved and I wanted the number and address to the corporate office, because no one had called me or answered my complaint, that I logged the same day of of 'no service'. Subsequently, I received a call from the [redacted] of the [redacted] 1-800 GotJunk office. Upon, calling me the manger said and I quote "I'm calling you because you sent some email saying no one had talked to you directly". During the conversation I was expressing my dissatisfaction and the [redacted]'s response and I quote "you want to argue". I expressed the only resolution is a full refund! Then the [redacted] stated the truck that arrived to do the job was only half full. Again, not true the truck was over 3/4 full, my 28 year old son was onsite and took a picture of the load already in the truck. Most importantly, we have not received one cent from the proposed 50% settlement.  ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Unfortunately, we are at an impasse with this customer. We have not once disputed the fact that we arrived to the work site with a truck that was partially filled. The customer’s wife agreed to have us fill the remaining space in the truck and then return within an hour to complete the job. [redacted] (who was never on-site), contacted his wife shortly thereafter and determined the situation to be unacceptable to him. We then accepted payment only for the items of junk that were actually removed. The pricing was agreed upon before we loaded any items onto the truck, and [redacted] signed the receipt and provided payment. Any misunderstanding that transpired had nothing to do with the on-site explanation of pricing and services, and the only reason that “junk” remains on the premises is [redacted]’s decision to refuse our offer to return to the site to complete the job. A 50% good faith refund is currently being processed by our company and will be forwarded to the [redacted]’s within the next 5-7 business days. Our good faith refund offer was in fact $152.43, and was agreed to entirely in consideration of [redacted]’s perceived negative experience with our company. We see no reason whatsoever to provide a 100% refund for services that were in fact agreed to, and rendered.

Review: Had estimate done for large junk removal on 6.25.2016, estimate done in person by two workers. Estimate was 7 loads or "jobs". Wkend of July 2nd ordered "jobs" on as they call it consisting on 4 truck load removals on July 9 and 3 on July 10. Confirmed job would be the first to go out on July 9th and 10th.

July 9th, they were supposed to arrive between 8 and 10:00. The latter time, although I was first job in the queue, because they may have to empty their truck. They called between 9 and 10 stating that they would not be coming until later because they had two other jobs ahead of me. I let them know that I was supposed to be first in line. I filed a complaint and a customer service person would call me in 48 hrs. They stated that since my order was for an estimate only, they were not obliged to come at all. They would come the next day. I told them that they were wrong, it was a job, next day would be for a job too. They arrived late and took one truck load, one worker was same as showed for estimate. They said that they would come the next day to finish all. All agreed to arrive at 9:30. Next day I arrived at 9:30, they left note stating they missed me and I would have to reschedule. Called main number. Main office stated that my order was for an estimate only (still!) and they would file a complaint, customer service rep would call in 48 hrs (too late). Requested to talk to a manager, they would not go up chain of command. [redacted] from Sacramento called and apologized, stating that his employees had showed up at gate stayed there from 8:30 to 9:00, they reported that a "gardener" was supposed to open gate. We do not have a gardener and no such discussion was given. Guys showed up finally several hours later, did a good job, charged me about 10% less overall for our inconvenience.Same guys from prior day. Note this impacted 7 people some from out of town. They did not finish the work and said would come back next day; I was unavailable next day. They did not perform work requested and lied.Desired Settlement: Provide a written apology from the OWNERS of business so I can share will all seven involved on my side. Provide a reduced billing to Visa by 50%. This whole experience was horrendous. They do not live up to their advertisements. The only reason why they even showed up at all was because I told them that I will be providing poor reviews on the web.

The actual workers were hard workers once they showed up. It is the managers, main call center, owners that screwed up the whole job

Review: The organization says they will quote you a price before starting the job and that wasn't done. When I made the appointment I informed this organization that I have a garage full of construction debris. The workers showed up with a truck that was more than 3/4 full. They put in a few items and charged my wife $368.00, saying it the 1/6 of a truck charge. I wasn't there my wife and son were there I had to work. Then upon leaving they left debris sprawled in the driveway that had to be cleaned up by my son. Their advertisement says they clean the job-site after work is complete. I got on the phone and the worker was rude and didn't answer any questions I asked, he just quoted prices. He was totally unprepared to do the work I requested. However, they put the unwarranted charge through and took advantage of a female. Their advertisement says they will give a quote before working and you can decide on whether to let them do the work. When I called the organization to complain, I was told by the first rep, he would call the driver. It never happened, then upon calling again they supposedly took my information and a resolution expert is suppose to call me back in 48 hours, and if I don't get a call within that time I should call back. Another example of bad service. If you lodge a complaint the matter should be resolved completely, you should not be put off!Desired Settlement: Total Refund. Comapny called me wife saying they would refund $168.00, not good enough, only a total refund is sufficent!

Business

Response:

Our Truck Team arrived at the customer’s home and provided [redacted] with a clear upfront cost estimate, same as we do with the other nearly 200 local jobs that we perform each week. [redacted] agreed to the price and our Team went to work. If we were at “fault” for anything, it was that we could not fit the entirety of the job into the truck that arrived on site. We explained to [redacted] that we would load as much “junk” into the truck as possible, dispose of its contents, and return to her residence to complete the job. Upon hearing of the situation, [redacted] (who was never on-site at any point), called his wife and told her that our service was too expensive and requested that we leave immediately. We received payment only for the volume of “junk” that we actually removed from the home and left the premises. [redacted] then contacted our corporate office to lodge a complaint and asked that our local franchise contact the family as soon as possible. Our [redacted] called the [redacted]’s home and [redacted] answered. It was explained to [redacted] that we were unaware of any wrongdoing, but in an effort to leave her and her husband with a positive experience we offered a refund equal to 50% of the service price - purely out of good faith. [redacted] accepted our offer and we were under the impression that the situation had reached closure. Two days later [redacted] again contacted our corporate office and began - for the first time - to allege “bad service” and “debris left behind.” We have tried to reason with [redacted], but he continues to dismiss the fact that our Truck Team followed all of our company’s explanation of service protocols. They explained to [redacted] that she was under no obligation to accept our cost estimate, and they received pricing approval from [redacted] BEFORE starting the job. We have done everything possible to satisfy [redacted] short of refunding the balance of payment for services rendered. Our company has an impeccable reputation for customer service and integrity, and we see no reason to refund the balance of payment since no one disputes the fact that our company removed and disposed of 1/6 volume of “junk” from the [redacted]’s home.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The events as described by the [redacted] of the 1-800 GotJunk office in [redacted] are false. My original compliant lodged the complaints of debris left on the site, and bad service in regarding to the service technician. (Just read my original complaint with the Revdex.com) So, the [redacted]'s attempt to suggest I was trying to reopen a case already resolved shows a lack of veracity. Also, I didn't call two days later. In fact, a person from the customer experience team sent me an email (which I still have), stating the situation had been resolved. I replied saying nothing had been resolved and I wanted the number and address to the corporate office, because no one had called me or answered my complaint, that I logged the same day of of 'no service'. Subsequently, I received a call from the [redacted] of the [redacted] 1-800 GotJunk office. Upon, calling me the manger said and I quote "I'm calling you because you sent some email saying no one had talked to you directly". During the conversation I was expressing my dissatisfaction and the [redacted]'s response and I quote "you want to argue". I expressed the only resolution is a full refund! Then the [redacted] stated the truck that arrived to do the job was only half full. Again, not true the truck was over 3/4 full, my 28 year old son was onsite and took a picture of the load already in the truck. Most importantly, we have not received one cent from the proposed 50% settlement. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately, we are at an impasse with this customer. We have not once disputed the fact that we arrived to the work site with a truck that was partially filled. The customer’s wife agreed to have us fill the remaining space in the truck and then return within an hour to complete the job. [redacted] (who was never on-site), contacted his wife shortly thereafter and determined the situation to be unacceptable to him. We then accepted payment only for the items of junk that were actually removed. The pricing was agreed upon before we loaded any items onto the truck, and [redacted] signed the receipt and provided payment. Any misunderstanding that transpired had nothing to do with the on-site explanation of pricing and services, and the only reason that “junk” remains on the premises is [redacted]’s decision to refuse our offer to return to the site to complete the job. A 50% good faith refund is currently being processed by our company and will be forwarded to the [redacted]’s within the next 5-7 business days. Our good faith refund offer was in fact $152.43, and was agreed to entirely in consideration of [redacted]’s perceived negative experience with our company. We see no reason whatsoever to provide a 100% refund for services that were in fact agreed to, and rendered.

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Description: Hauling & Clean Up Services

Address: 10 Sparks Dr, Hiram, Georgia, United States, 30141-2808

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