1-800-GOT-JUNK?

*** and *** did a difficult removal and were a pleasure to work withExcellent experience

In response to the complaint Id mentioned aboveThere is some information in the Complaint that is wrongThe first item is landfillsUnder no circumstances through the Franchise do we ever take any items that are removed to a landfillWe take the items
collected to a transfer
facilityAny items that we can donate
that are noted by the Truck Teams are dropped off on the way to the recycle centerSecond item was the breaking of furniture, The was one large piece of furniture that could not fit out
of the house it had to be broken down to get it out
There were a couple of other items that had to be broken down to fit on the
Truck on the second dayThe team could not come back for a Third day as the client had to catch a flight back to ***That was explained
to Mr*** and he told the team to do what you have to do so he could catch his flightWhen Ms *** had called
into the call center with the same comments described in the complaint our Operations
Manager Bryan Shad explained the above information to her which at that time she didn't seem satisfied with his answersOn the first day of the job nothing was said to the Truck Team about our
practicesWe returned the second day to complete the job and nothing was said
again until after the job was all completedThis could have been explained at the job site as wellAs a Franchise in the 1-800-Got-Junk? system
we are audited once a year to make sure
that we conform to the standards that
they set forth in the agreementAs far as the 60% diversion rate that is listed on the Web site as described in the complaintThis is a North America number that includes all Franchises in the System that is the Entire United States & CanadaThe figure comes from an internal audit that was done in 2011, I have attached the information that is
taken directly from our Web SiteIn closing we do not under any
circumstances to we use landfills to harm the environmentWe follow our business model to the letter have
been in the Franchise system for yearsSubmitted by, Michael BGeneral Manger, Albany, NY

Had the company pick up a fair amount of junk for me this morning They were on time and Hedi and Jared were courteous, professional, friendly and well organizedThey even asked if they could sweep up the garage for me...which I declined Always a delight to use this Company

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The response offered by 1 800 GOT JUNK is simply untruthful.
1. The crew who took the items from the home stated outright that they were headed "to the dump".
2. My brother and I were present only on the first day. We were not present on the second day at all. This was prearranged and agreed to. On that first day when we were present, no furniture was broken up to get it out of the home; all furniture fit through the door. All furniture was then smashed to pieces in the driveway and loaded into a truck, mixed with trash and recycling (all of which we had neatly sorted before the crew arrived), mixed and compressed to fill the truck as densely as possible, and taken to be disposed of in a single location. Nothing was taken away in a condition to be sorted or donated or recycled; all was destroyed, compressed, mixed, and turned into simple waste / garbage. The crew stated that they had no intention of donating, recycling, or otherwise responsibly handling anything that they took - again, they told us they were going "to the dump" and did just that before promptly returning to pick up a second load in the same fashion.
3. The team's return or lack of return on a third day had nothing to do with our return to [redacted]. The team was left with access to the home, and returned on the second day after we had already departed for [redacted]. Our presence was irrelevant to the work they needed to do and their schedule. They were scheduled to do all work in one day, but because they arrived late, they were unable to do so, and we made arrangements with them specifically so that they could return after we had left New York.
4. On the first day when the crew arrived and my brother and I were present, we did explain that we wished for furniture to be donated, and that we had sorted recycling from trash. They stared at us blankly; this was clearly irrelevant information to them, as they never had any intention of taking anything anywhere other than a single total waste disposal site.
5. I agree that when I called to complain, much of what was stated in the letter was stated to me. However, I will add that I stated in response at that time that what I was being told was simply not true. I witnessed the work of the crew, I saw the furniture crushed in the driveway and picked up the scraps that were left behind, I watched the trash and recycling and furniture thrown into the truck and crushed, I watched the crew use sledgehammers to break furniture up in the driveway (laughing with enjoyment, I will add), and I was told the round trip time to "go to the dump" and return for another truck load.
As previously stated, had we been in a different position we would have stopped the entire operation and sent this crew away. Because my brother and I were in from [redacted] on a limited visit, with the home scheduled to be placed on the market later that week, we made the decision to go forward with having the home emptied by this horrible operation despite their practices being abhorrent and completely inconsistent with the stated values of the company they are part of, and what we were promised when we signed them up. My brother and I were sick over it, but our situation was compromised and we had to make a difficult choice. The choice we made does not invalidate the truth of how this company operates. It also does not invalidate the fact that the response to our complaint is a blatant lie about business practices and franchise behavior.
This franchise should not be permitted to operate under the umbrella of 1 800 GOT JUNK, or should be regulated by its parent company to follow the advertised values and practices of said parent company.
I appreciate the opportunity to post this complaint in the interest of ensuring that others do not unwittingly sign up to suffer a similar experience with this company.

This complaint is filled with a lot of false information.  Since this was a local commercial client I had my Operations Manager go out to introduce himself and make sure the client was well informed of our services.  Once on site he went over our pricing and services and gave her the quote...

of $309 with a $25 coupon and she agreed to that price.  My Truck Team Members then loaded all the items onto our truck.  At this time my Operations Manager returned to the office.  After the items were loaded and we attempted to collect payment the customers credit card was declined several times.  We asked the customer if there was another credit card, company check or any other way to pay for the services.  She said that there was not. My Operations Manager then called the customer and explained that we need to collect payment for the services and tried to figure out some kind of payment option. When laying these options out for her, she said the reason she could not pay in full was because the other co-owner, who ran the financial side, was out of the country and could not be reached. She also claimed that there were no company checks left in the store. She told him that she might have $100 cash in the shop that she could pay us.  We agreed to take some of the items for $100 as a good gesture and once her card was working we would return, at a later date, and get the remaining items.  She also agreed to these terms while on the phone with my Operations Manager.  Once they hung up she then told my employees that she would not or was unable to give them the cash.  At this time, since the customer was unwilling to pay us for the services, we unloaded the items back onto their property.I went by the location to make sure my employees did not leave a huge mess at their location and observed the lot to be clean of all debris related to the work that we did.Any further questions please contact me at 412-589-6225.Thank you

Review: We contracted with 1-800-GOT-JUNK for removal of junk from a private home in [redacted] in May 2014. When the truck arrived it was partially loaded and when it left, approximately 1 hour later, it was only partially filled. We paid $732.15 for a FILLED truck. We sent a return receipt requested letter to the Bohemia address requesting a $300 refund which we felt was commensurate with the part of the truck not used by us. The post office states the letter was delivered on June *, 2014. To date we have not received a response. I then contacted the corporate headquarters of 1-800-GOT-JUNK in Vancouver, Canada and spoke with their representative, [redacted], who promised to contact the Bohemia office and followup with our request. More recently in August, I left a VM for [redacted] that we still had received no response from Bohemia. She has not returned my call.Desired Settlement: We are requesting that 1-800-GOT-JUNK refund us $300.

Review: I called 1-800-gotjunk to service my business, they were supposed to come in and remove my trash from my yard. They came and loaded it all up, but for some reason my debit card wouldn't swipe and I had no alternate source of payment. The manager said he would take $100 in cash to grab some of the trash and then he would have his employees come out tomorrow and collect the rest. He said he would do this but we would have to pay twice for the same service, when I declined that outcome and offered to have his employees come back at the end of their route he declined that as well, he declined billing me later too. When I said at that point they could unload the truck and come back tomorrow, he told his crew dump the entire truck's worth of trash into the driveway. He had them leave it like that, in the time it took me and some of my crew members to clean up the mess they left, it attracted flies. The business is a food service business flies spread tons of diseases as well as shillelagh which can be fatal to some people. It was incredibly unsanitary to leave pile of trash outside of our doors. I called the manager later to see if his crew would at least clean up the mess they made and he said he would but would charge me $284.00, when I told him that the original quote was $125.00 he told me that was a promotional price for first time customers and since he had to come back again it would make us more than first time customers.Desired Settlement: I would like them to come and pick up all the trash from the back.

Business

Response:

This complaint is filled with a lot of false information. Since this was a local commercial client I had my Operations Manager go out to introduce himself and make sure the client was well informed of our services. Once on site he went over our pricing and services and gave her the quote of $309 with a $25 coupon and she agreed to that price. My Truck Team Members then loaded all the items onto our truck. At this time my Operations Manager returned to the office. After the items were loaded and we attempted to collect payment the customers credit card was declined several times. We asked the customer if there was another credit card, company check or any other way to pay for the services. She said that there was not. My Operations Manager then called the customer and explained that we need to collect payment for the services and tried to figure out some kind of payment option. When laying these options out for her, she said the reason she could not pay in full was because the other co-owner, who ran the financial side, was out of the country and could not be reached. She also claimed that there were no company checks left in the store. She told him that she might have $100 cash in the shop that she could pay us. We agreed to take some of the items for $100 as a good gesture and once her card was working we would return, at a later date, and get the remaining items. She also agreed to these terms while on the phone with my Operations Manager. Once they hung up she then told my employees that she would not or was unable to give them the cash. At this time, since the customer was unwilling to pay us for the services, we unloaded the items back onto their property.I went by the location to make sure my employees did not leave a huge mess at their location and observed the lot to be clean of all debris related to the work that we did.Any further questions please contact me at 412-589-6225.Thank you