1-800-Got-Junk

[redacted] was given an up front no obligation quote, he approved the quote, authorized our team members to remove the items and paid us for the exact amount of the quoteWe understand that he used our company in a another city some years ago and after we left realized there was a difference in pricing between our location and Albany New York We have provided [redacted] with a copy of the invoice receipt which matches the copy of the receipt our team members provided to him after they processed payment while in his residence and he signed the receipt Our offer still stands that in the future when he has a need to let go of unwanted items again, here in Washington, DC we will work with him and extend an additional courtesy discount

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It was not a real resolution offered I was charged for items not removed from my residence so of course I will never use their services again and this proposed courtesy discount in some unknown amount is meaningless, which the owner of course knows To recap: Further to my complaint, I attached is the receipt I received from the business and an email where the owner listed two dressers, home gym, stand, and miscellaneous items that were not removed from my residence as being removed from my residenceI had two small dressers, a couch, and a small weight bench removedObviously learning I was charged for two additional dressers plus a stand and other miscellaneous items was alarmingThese items which were not mine and obviously take more space in the truck leading to a significant overcharge for services I was never allowed to see the space consumed in the truck by the items removed from the residenceI trusted the workers to be professional and not overcharge by adding items not removed from my residenceFrom the receipt you would see it only states miscellaneous itemsMy understanding is the list provided in the owner’s email was added to the receipt after my signatureI asked for a copy of the receipt the owner had to compare to the receipt I received, he has refused to provide a copy of the receipt on numerous occasionsIt appears the receipt was later doctored so that the charge could be justified in their recordsUpon learning from the owner I was charged for items not removed from my residence, I contacted the owner again to try and resolve the issueHe refused to try and resolve the issue in good faith He also has continued to refuse to answer questions about the difference in pricing of a sectional and couch and where the pricing changes from one price to the other He also refused to answer many other routine questions Regards, [redacted] ***

We have come to an agreement to refund [redacted] the amount of? $for the items that were picked up as follows: Treadmill, small TV and small boxes.? This will make the charge to a minimum charge of $for the items picked upWe have also spoken with? our customer service rep at corporate about our website as well as? how our? booking agents describe our pricing module to our clients.? If there is any questions please don't hesitate to call me directly at [redacted]

*** *** was given an up front no obligation quote, he approved the quote, authorized our team members to remove the items and paid us for the exact amount of the quoteWe understand that he used our company in a another city some years ago and after we left realized there was a difference in pricing between our location and Albany New York We have provided *** *** with a copy of the invoice receipt which matches the copy of the receipt our team members provided to him after they processed payment while in his residence and he signed the receipt Our offer still stands that in the future when he has a need to let go of unwanted items again, here in Washington, DC we will work with him and extend an additional courtesy discount.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***From: Revdex.com of Metro Washington DCDate: Tue, Feb 20, at 3:PMSubject: Fwd: Resolution with 1800-GOT-JUNKTo: *** *** ***Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Tue, Feb 20, at 3:PMSubject: Resolution with 1800-GOT-JUNKTo: "[email protected]" Hello,On February 14th, I submitted a complaint regarding charges forservices provided by 1800-GOT-JUNK located at *** *** ***., #*,Gaithersburg, MD ***.A representative for the company, Julio G***, contacted mybrother-in-law and me to apologize for the websites misrepresentationof services and any confusion it caused. He stated that he has beentrying to get the website developers to clarify pricing for servicesand is giving my brother-in-law a refund for the difference betweenthe amount he was quoted vswhat he actually paid.I would like to add that everyone involved at 1800-GOT-JUNK has beennothing but courteous and professional in resolving this issue,especially Julio G***, and, in good faith, I would like to close outthis complaint.Please let me know if I have sent this to the correct place or ifthere is another way to close this out.Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***From: Revdex.com of Metro Washington DCDate: Tue, Feb 20, at 3:PMSubject: Fwd: Resolution with 1800-GOT-JUNKTo: *** *** ***Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Tue, Feb 20, at 3:PMSubject: Resolution with 1800-GOT-JUNKTo: "[email protected]" Hello,On February 14th, I submitted a complaint regarding charges forservices provided by 1800-GOT-JUNK located at *** *** ***., #*,Gaithersburg, MD ***.A representative for the company, Julio G***, contacted mybrother-in-law and me to apologize for the websites misrepresentationof services and any confusion it caused. He stated that he has beentrying to get the website developers to clarify pricing for servicesand is giving my brother-in-law a refund for the difference betweenthe amount he was quoted vswhat he actually paid.I would like to add that everyone involved at 1800-GOT-JUNK has beennothing but courteous and professional in resolving this issue,especially Julio G***, and, in good faith, I would like to close outthis complaint.Please let me know if I have sent this to the correct place or ifthere is another way to close this out.Thank you,*** ***

My name is *** ***, I live in Sun City Center, Florida*** *** came to my home at the beginning of the weekHe tested all of my A/C equipment and advised me that my condenser and compressor was pretty much shotI asked him how much it would cost to replace itHe gave me a very fair priceI called him on Friday 12/19/and informed him I would like to accept his estimateHe asked me when I would like it installed? I said sometime next weekHe replied would you like tomorrow? 12/20/I said you can do that? He assured m e t h at he couldThis morning around 8:am Mr*** called me a b d said he was on his way to my homeHe arrived on time, he and his helper went straight to workWithin a couple of hours he had removed the old unit, replaced it with a new unitHe said go turn on your a/cI did, it worked so well my home was totally coolWe had been without heat and air for about two weeksI was very happy, as well as my wifeMr*** did everything in a timely mannerHe also took away all of the packaging materialMr*** is a very professional, courteous, reliable man.I would highly recommend him to anyone that needs air and heat repairs or replacementOh yes, by the way he substantially saved me moneyThan ***, enjoyed having as my contractor*** ***

We have come to an agreement to refund *** *** *** the amount of? $for the items that were picked up as follows: Treadmill, small TV and small boxes.? This will make the charge to a minimum charge of $for the items picked upWe have also spoken with? our customer service rep at corporate about our website as well as? how our? booking agents describe our pricing module to our clients.? If there is any questions please don't hesitate to call me directly at *** ***

Between us here in DC and our head office in Vancouver we are very familair with *** ***’s complaint? For over years we have delivered a first in class experience to our clients as we did for *** *** here in Washington DC, by *** ***’s own accounts he used 1-800-GOT-JUNK? previously in
New York? We operate in over locations here in the United States plus Canada and Australia and due to local variances our cost varies, therefore we offer a free no obligation quote each time we arrive at a clients job, in addition we do not hold a credit card number or require a deposit as most competitors and other home service companies doWhen we arrived at *** ***’s residence we provided him a quote between 1/2-2/of junk removal, *** *** approved the job and said to our team members “go for it” “I need to get this stuff out of here”? At the end of the job we had removed 2/volume of miscellaneous junk*** *** paid our team members and before they left they asked him to rate his happiness with our service on a scale of 1-10, being perfect? *** *** signed the job invoice and next to his name he jotted down a “10” and then he tipped the two team members.While we were on site *** *** had nothing but praise for us, he phoned us sometime after and commented that our pricing was higher than he paid some years back in Albany New York? We explained that it’s difficult to compare rates that are several yeas old and from another city, plus the cost depends on the volume we removed? In closing we reviewed the entire transaction with *** *** and our team members performance, as *** *** does not dispute that they offered the upfront quote and that he was under no obligation to use us, however he did authorize us to remove his unwanted items and paid us the agreed upon price? At this time the matter has been closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because: ? It was not a real resolution offered? I was
charged for items not removed from my residence so of course I will never use
their services again and this proposed courtesy discount in some unknown amount
is meaningless, which the owner of course knows? To recap:? Further to my complaint, I attached is the receipt I received from the
business and an email where the owner listed two dressers, home gym, stand, and
miscellaneous items that were not removed from my residence as being removed
from my residence.? I had two small dressers, a couch, and a small weight bench
removed.? Obviously
learning I was charged for two additional dressers plus a stand and other
miscellaneous items was alarming.? These
items which were not mine and obviously take more space in the truck leading to
a significant overcharge for services? I
was never allowed to see the space consumed in the truck by the items removed
from the residence.? I
trusted the workers to be professional and not overcharge by adding items not
removed from my residence.? From the receipt you would see it only states miscellaneous
items.? My understanding is the list provided in the owner’s email
was added to the receipt after my signature.? I
asked for a copy of the receipt the owner had to compare to the receipt I
received, he has refused to provide a copy of the receipt on numerous occasions.? It appears the
receipt was later doctored so that the charge could be justified in their
records.? Upon
learning from the owner I was charged for items not removed from my residence,
I contacted the owner again to try and resolve the issue.? He refused to try and resolve the issue in good faith
? He also has continued to refuse to answer questions about the difference
in pricing of a sectional and couch and where the pricing changes from one
price to the other? He also refused to answer many other routine
questions.? ?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  It was not a real resolution offered.  I was
charged for items not removed from my residence so of course I will never use
their services again and this proposed courtesy discount in some unknown amount
is meaningless, which the owner of course knows.  To recap: Further to my complaint, I attached is the receipt I received from the
business and an email where the owner listed two dressers, home gym, stand, and
miscellaneous items that were not removed from my residence as being removed
from my residence. I had two small dressers, a couch, and a small weight bench
removed. Obviously
learning I was charged for two additional dressers plus a stand and other
miscellaneous items was alarming. These
items which were not mine and obviously take more space in the truck leading to
a significant overcharge for services.  I
was never allowed to see the space consumed in the truck by the items removed
from the residence. I
trusted the workers to be professional and not overcharge by adding items not
removed from my residence. From the receipt you would see it only states miscellaneous
items. My understanding is the list provided in the owner’s email
was added to the receipt after my signature. I
asked for a copy of the receipt the owner had to compare to the receipt I
received, he has refused to provide a copy of the receipt on numerous occasions. It appears the
receipt was later doctored so that the charge could be justified in their
records. Upon
learning from the owner I was charged for items not removed from my residence,
I contacted the owner again to try and resolve the issue. He refused to try and resolve the issue in good faith.
 He also has continued to refuse to answer questions about the difference
in pricing of a sectional and couch and where the pricing changes from one
price to the other.  He also refused to answer many other routine
questions.  
Regards,
[redacted]

Between us here in DC and our head office in Vancouver we are very familair with [redacted]’s complaint.  For over 26 years we have delivered a first in class experience to our clients as we did for [redacted] here in Washington DC, by [redacted]’s own accounts he used 1-800-GOT-JUNK? previously in...

New York.  We operate in over 200 locations here in the United States plus Canada and Australia and due to local variances our cost varies, therefore we offer a free no obligation quote each time we arrive at a clients job, in addition we do not hold a credit card number or require a deposit as most competitors and other home service companies do. When we arrived at [redacted]’s residence we provided him a quote between 1/2-2/3 of junk removal, [redacted] approved the job and said to our team members “go for it” “I need to get this stuff out of here”.   At the end of the job we had removed 2/3 volume of miscellaneous junk. [redacted] paid our team members and before they left they asked him to rate his happiness with our service on a scale of 1-10, 10 being perfect.  [redacted] signed the job invoice and next to his name he jotted down a “10” and then he tipped the two team members.While we were on site [redacted] had nothing but praise for us, he phoned us sometime after and commented that our pricing was higher than he paid some years back in Albany New York.  We explained that it’s difficult to compare rates that are several yeas old and from another city, plus the cost depends on the volume we removed.  In closing we reviewed the entire transaction with [redacted] and our team members performance, as [redacted] does not dispute that they offered the upfront quote and that he was under no obligation to use us, however he did authorize us to remove his unwanted items and paid us the agreed upon price.  At this time the matter has been closed.

[redacted] was given an up front no obligation quote, he approved the quote, authorized our team members to remove the items and paid us for the exact amount of the quote. We understand that he used our company in a another city some years ago and after we left realized there was a difference in pricing between our location and Albany New York.  We have provided [redacted] with a copy of the invoice receipt which matches the copy of the receipt our team members provided to him after they processed payment  while in his residence and he signed the receipt.  Our offer still stands that in the future when he has a need to let go of unwanted items again, here in Washington, DC we will work with him and extend an additional courtesy discount.

We have come to an agreement to refund [redacted] the amount of $85.00 for the items that were picked up as follows: Treadmill, small TV and small boxes.  This will make the charge to a minimum charge of $198.00 for the items picked up. We have also spoken with our customer service rep at corporate about our website as well as how our booking agents describe our pricing module to our clients. If there is any questions please don't hesitate to call me directly at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Even though we paid $211.65 per night, I understand that you want to charge us $104 for the 3 hours slept. Please let me know how we can get this reimbursement through the 3rd party.Thank youPrice summaryPrice breakdownRoom price: $478.32 2 nights  $211.65 /night Fri, 22 Jan : $211.65Sat, 23 Jan : $211.65Taxes & fees : $55.02 Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am shocked that you are justifying the people above us making noisy until 2 am and then wake us up 5 am with their child banging all over, non stop, because the parents were to drank to do anything, you call that family fun? Hellooo! You are justifying the parents being drunken and a baby unattended as family fun? At 2:00 am in the morning? At 5 am in the morning? We called the front desk numerous times, If this acceptable to you and you label it  as family fun,  to have the parents drunk and the baby unattended, I wonder what kind of values do you have or  live for? I hope you don't have children, but if you do I hope you don't leave any baby unattended because you are too drunk to take care of them. Where is the child welfare service? I need to call themYou are telling me that I spent almost $200 for a sleepless night, on my birthday, because you disclosed in your website that parents get drunk and leave their babies unattended in the middle of the night? Can you tell me where in your website you disclosed that? What is the matter with you? We are a family resort and do have many children having fun in the resort. I apologize for any inconvenience that it might have caused you.
Regards,
[redacted]

Mr.[redacted],Thank you for your response. We have been trying to contact you again since our last response. Please do contact our Front Office Manager at [redacted] so that we can address your concerns and find an acceptable resolution for you.Sincerely [redacted]General Manager

To whom it may concern,...

                                        ...⇄ Complaint ID [redacted] Here are the facts in regards to Job ID # [redacted] The customer booked the job on-line at approximately 10:30PM on June 14, 2014, but then also had called into the call center where she was explained that we charge by volume based on the amount of space the items/junk take up in a truck, and the Truck Team that arrives on-site will provide an estimate once they examine what needs to be removed.  The customer provided a list of a few items to be removed such as a mattress, box-spring, Xmas stuff, & misc. random items.  The call center agent then provided an example range of a ¼ truck load would cost $249 up to $598 for a full truck load (this was confirmed as all calls are recorded for training and documentation purposes). An appointment was scheduled for June 20, 2014, in which the experienced Truck Team arrived on-time to meet the customer.   After reviewing the large amount of items to be removed, the Truck Team estimated the volume of junk and trash would take up 2 full trucks and explained the cost of $598 per full truck load for a total of $1,196.  The customer agreed and instructed the Truck Team to proceed.  The Truck Team filled the first truck and then left to empty it, and then returned and filled the truck again (the customer’s complaint states that only one truck load should be charged, but even lists in her statement that the first truck had to go be emptied and that it took a long time due to travel distance…) Upon completing the job the customer provided and signed for a VISA credit card payment in the amount of $1,196. 87 days later, on September 15, 2014 we received an email from the customer stating she felt she was “fleeced on pricing”.  We called the customer to review the concern on September 16 and left a voice message.   To follow-up, we attempted but were unable to contact the customer again on September 18, 2014. On December 3, 2014… the customer called in stating she works odd hours and is not able to chat during normal working hours, and wants a 50% refund.  We attempted to call the customer to discuss a resolution but were unable to make contact with her. On August 4, 2015 -  the customer emailed and also called into the call center demanding a 50% refund and if not provided, threatened that she would contact the Revdex.com…  This complaint is VERY disturbing to our business - we take great pride in providing outstanding customer service and satisfaction to each and every customer.  Unfortunately being a national brand opens us up to these types of schemes; however, we are a locally owned, financed, staffed, and operated small business which has been operating the Eastern Shore franchise since 2006.  We have never had this type of complaint in which the customer has no concerns of the level or timeliness of the service, but instead decides three months after the job has been completed that she feels she was overcharged, and 14 months later demands hush money or she will contact the Revdex.com.  Unfortunately at this point, it is not monetarily nor morally the best choice for our business to continue attempting to compromise with this customer.

Review: I called this company to dispose of 2 giant bounce houses. They explained to me that they come out and look at the job and give you a quote right then. I met with 2 gentlemen at 9:00am on Saturday January 18th. They looked at my stuff and gave me an estimate of $359.00 - $389.00 for my load. They said they would be back on Monday morning as they needed a couple more guys to help lift this load into thier truck. They came on Monday and picked the stuff up as planned and I was out running an errand. I instructed my staff to write the check thinking it would $389.00 at the most. I even spoke the gentleman who picked the stuff up and itstructed him to go to the front of the building for his check. At no time did he say that the cost had suddenly gone up by $140.00. Imagine my shock when I saw the bill and the check. Thier business model says they come out to your place and quote the job. That is what they did on Saturday. At no time did anyone say that if the truck looks fuller on the day they pick the stuff up the price would increase. I called the company to find out how this could happen and was told that once they got the stuff on the truck it was 3/4 full and the price increased. They cannot do business this way. So everytime they put the stuff in the truck the estimate changes? I will be putting a stop payment on my check until this is resolvedDesired Settlement: I am absolutely willing to pay the price I was quoted. $389.00 (and I am being generous as I was quoted BETWEEN $359.00 and $389.00

Review: I spoke with Graham when I called to book their services for August 8, 2015. I explained in detail that the job would entail their crew climbing a ladder to access an attic area and that their was a gap between the top of the ladder and the attic floor. He assured me that "we go anywhere - we're on the show [redacted] on [redacted] and can handle anything." When the crew arrived on August 8, they said it was a safety issue and they could not do the job for which they were hired. So, we had them fill their truck with other debris from the yard. When I spoke to John M[redacted]) to express my frustration and disappointment that they did not complete the job they were hired to do, he eventually offered to refund me 10% - I asked for a 20% refund and he agreed that he would send me a check for $123.80. I received a message from John again on September 1 and his message indicated that "I changed my mind and I will not be sending you a check or giving your a refund." I called the 800 number to file a complaint on 9/2 and was told that someone from the customer complaint department would look into it and call me back. I called again on 9/9, asked to be transferred to the customer complaint department, and was disconnected. I immediately called again and asked to be transferred but was disconnected a second time. On my third call, I was finally successfully transferred into Shawn's voice mail and left a message. On 9/11 I called again to follow-up as I had not heard from anyone. I was told that they updated my complaint and someone would be back in touch with me.Desired Settlement: I would like the refund I was promised: $123.80.